Omni-Channel

Managing your Digital Media Assets

In the expanding world of digital creation, the ability to effectively manage digital media assets is becoming increasingly important to…

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Wholesale Banking: The Drivers Behind Digital Channels

I use a tablet computer for many aspects of my daily life: paying bills, online shopping, social networking and entertainment.…

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Apple Watch Validates the Power of Analytics

  The Apple Watch is not only the company’s foray into the smartwatch and wearable technology space, but it also…

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Mobility is Critical for E-Government

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to…

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Predictions: At the Edge of Impossible

Consider Doctor Who’s Clara, the Man of La Mancha’s dream and Star Trek’s deflector shields. What do they have in…

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Experience Matters in Omni-Channel Commerce

[This article was also published in CMS Wire.] Experience matters in Omni-Channel Commerce, both the Customer Experience and the software…

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Forrester Names OpenText as Leader in DAM Wave Report

It’s been two years since Forrester last evaluated the Digital Asset Management marketplace OpenText Media Management is named as a…

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Self-Service: Joining the Dots with Digital Wholesale Banking?

The retail banking space is currently dominating headlines when it comes to the topic of self-service. In their market segment,…

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Finding the Right Print-to-Web Solution: 8 Things to Look For

In a recent blog post we talked about the recent shift in customer needs, as more and more customers look online…

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Archiving – Do You Need to Upgrade? [Part 3]

Part 3 – Popular Requirements At some point, an organization must determine whether it is more sensible to augment their…

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How Not to Build a Digital Business

How do you become a digital business? You may discover many different paths to success on your digital journey, and…

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Customer Communications Transformed: Who Benefits and How it Works

That was then. This is now. In the past, bank statements and credit card bills – as well as other…

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Enterprise World 2014 Invites you to Experience Greatness!

Customer Experience , as defined in Wikipedia, is the sum of all experiences a customer has with a supplier of…

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Breaking Bad: How technology is changing Media & Entertainment

Inspired by the upcoming Emmy awards broadcast, and with a nod to last year’s awesome Best Drama winner Breaking Bad,…

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Shoe Shopping, Supply Chains and One Very Happy Customer

 Followers of Gartner’s yearly Supply Chain Top 25 list may have noticed signs of progress over the last few years…

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Find your industry colleagues at Enterprise World 2014

Enterprise World will have a great agenda this year, including industry-specific networking, sessions, speakers and insights. We hope you will…

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PBS Adopts OpenText Media Management

A major press announcement at the NAB Show in Las Vegas, “PBS Adopts OpenText Media Management to Support Range of…

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The Art of Banking

 I’m hearing a lot lately about exciting new technologies driving innovation in banking. There are conferences dedicated to the topic, analyst…

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Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…

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Survey Results: Answers to Your Archiving Needs

What do our customers, and prospects, have to say about their repository needs? What are the common problems large companies…

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