Omni-Channel

Archiving – Do You Need to Upgrade? [Part 3]

Part 3 – Popular Requirements At some point, an organization must determine whether it is more sensible to augment their…

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How Not to Build a Digital Business

How do you become a digital business? You may discover many different paths to success on your digital journey, and…

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Customer Communications Transformed: Who Benefits and How it Works

That was then. This is now. In the past, bank statements and credit card bills – as well as other…

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Enterprise World 2014 Invites you to Experience Greatness!

Customer Experience , as defined in Wikipedia, is the sum of all experiences a customer has with a supplier of…

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Breaking Bad: How technology is changing Media & Entertainment

Inspired by the upcoming Emmy awards broadcast, and with a nod to last year’s awesome Best Drama winner Breaking Bad,…

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Shoe Shopping, Supply Chains and One Very Happy Customer

 Followers of Gartner’s yearly Supply Chain Top 25 list may have noticed signs of progress over the last few years…

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Find your industry colleagues at Enterprise World 2014

Enterprise World will have a great agenda this year, including industry-specific networking, sessions, speakers and insights. We hope you will…

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PBS Adopts OpenText Media Management

A major press announcement at the NAB Show in Las Vegas, “PBS Adopts OpenText Media Management to Support Range of…

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The Art of Banking

 I’m hearing a lot lately about exciting new technologies driving innovation in banking. There are conferences dedicated to the topic, analyst…

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Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…

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Survey Results: Answers to Your Archiving Needs

What do our customers, and prospects, have to say about their repository needs? What are the common problems large companies…

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What Jonah Hill Taught Us about Omni-Channel Retailing

In the movie the 40-Year Old Virgin, Jonah Hill’s character walks into a store named “We Sell Your Stuff on…

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Mobility, Cost-Cutting and Business Analytics: The Three Amigos of Paperless Communication

If your organization prepares and provides activity statements and other types of customer account documents, then you know electronic communications…

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Nostalgia and Product Catalog Management (PCM)

I recently did a webinar (see webinar here: http://opentext.com/campaigns/better-brand-engagement.htm ) with John Sprouse from Deloitte Consulting, in which we discussed…

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2020 Agenda: Are You Ready?™

By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have digitized…

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Going from ‘good enough’ Customer Experiences to ‘great’ ones means paying attention to the little things in 2014

Not long ago, comprehensive marketing strategies involved a combination of print advertising, radio and television spots, direct mail, email campaigns,…

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Introducing the Experience Suite

This year’s theme at Enterprise World was the Power of Information. How appropriate that according to a recent report by…

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Driving Innovation & Growth

The growth of unstructured information inside the enterprise is staggering. In fact, experts estimate that over 80 percent of data…

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Navigating the Customer Experience at Enterprise World

Ifyou have ever tried to organize a surprise party for your friend, childor significant other, you know it is quite…

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Finding Our Way with Digital Asset Management

by John Price [This article was also published in CMS Wire, 10/9/2013.] In one sense DAM is all over the…

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