Omni-Channel

The power of rights management

Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…

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Personalizing the experience: One size doesn’t fit all

Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…

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Digital transformation in retail

Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The…

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Is customer engagement the answer to the ‘existential threat’ facing Utility companies?

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation…

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The Digital Core: Powering efficiency and innovation for the Utilities industry

As we embark on our Innovation Tour 2018, I’m reminded of a prediction from Gartner. In 2015, the firm suggested…

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Collaboration (not cost) must drive supplier relations in retail

The relationship between retailers and suppliers has not always been the greatest. The drive for the best possible prices has…

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Velocity of change and the digital revolution

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…

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Automating the digital media supply chain

All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…

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How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

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Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

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Customer communications management

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…

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Endless Aisle can delight both customer and retailer

In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…

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Content and context must drive personalization in retail

Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…

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Is omnichannel retail turning conventional wisdom upside down?

It’s not difficult to find a news story saying retail is dead – that retailers should just close their brick…

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Next up for Retail Supply Chain: Inventory Orchestration

We don’t think too much about where a product is coming from when we shop online. That’s the way it…

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3 Steps to Retail Supply Chain Excellence Using Dynamic Collaboration

Digital transformation is the defining reality for today’s retailers. Reorganizing to serve a smartphone-wielding consumer who shops on-the-go with the…

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5 Tips For Better Digital Marketing in Financial Services

While Financial Services CEOs and CIOs talk of the importance of digital transformation, many firms have been slower to harness…

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Output Management As A Service? Yes, It’s Here!

In today’s information-driven world, it can be a challenge to manage all of the content and data that is available…

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Process Automation Anchors the Delivery of Digital Customer Experiences

In this blog we welcome guest blogger Maureen Fleming, a Vice President at IDC, focused on middle tier technologies that enable new…

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Clarity First. Clarity Always – Managing Marketing Content in the Life Sciences

Marketing from the Life Sciences industry is constantly under the spotlight. US state and federal governments have handed out some…

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