Omni-Channel

Automating the digital media supply chain

All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…

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How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

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Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

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Customer communications management

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…

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Endless Aisle can delight both customer and retailer

In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…

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Content and context must drive personalization in retail

Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…

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Is omnichannel retail turning conventional wisdom upside down?

It’s not difficult to find a news story saying retail is dead – that retailers should just close their brick…

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Next up for Retail Supply Chain: Inventory Orchestration

We don’t think too much about where a product is coming from when we shop online. That’s the way it…

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3 Steps to Retail Supply Chain Excellence Using Dynamic Collaboration

Digital transformation is the defining reality for today’s retailers. Reorganizing to serve a smartphone-wielding consumer who shops on-the-go with the…

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5 Tips For Better Digital Marketing in Financial Services

While Financial Services CEOs and CIOs talk of the importance of digital transformation, many firms have been slower to harness…

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Output Management As A Service? Yes, It’s Here!

In today’s information-driven world, it can be a challenge to manage all of the content and data that is available…

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Process Automation Anchors the Delivery of Digital Customer Experiences

In this blog we welcome guest blogger Maureen Fleming, a Vice President at IDC, focused on middle tier technologies that enable new…

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Clarity First. Clarity Always – Managing Marketing Content in the Life Sciences

Marketing from the Life Sciences industry is constantly under the spotlight. US state and federal governments have handed out some…

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Putting the X Factor Into Customer Experience

For many years now we have heard that organizations must look to improve their customer experience to stand a chance…

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OpenText Positioned as a Leader Again in 2017 Gartner Magic Quadrant for Customer Communications Management (CCM) Software

Gartner recently published its 2017 Customer Communications Management Software Magic Quadrant, with OpenText positioned as a Leader in this report.…

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Removing the Data Barriers to get the Bigger Picture

Doing something over and over again and expecting a different result is EITHER practice, or insanity.  The difference is simply…

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Five Factors That Are Driving the Changing Publishing Landscape

From scrolls to print, from hardback to paperbacks, from broadsheets to tabloids, and from print to digital, the world of…

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How to Identify Return on Investment of Social Media Marketing (Infographic)

The B2B marketing leaders will be spending more money on technology than the CIO in 2017. Sure they may already…

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How Digital Disruption is Shaping Customer Experience – Webinar Invite

On May 12, I am the key speaker on a customer experience webinar entitled ‘From Drones to Smart Homes’. It’s the first…

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Why Customer Engagement is Critical to Your Success

Customer engagement is a term that is everywhere now. The industry is moving from touting “customer experience” to “customer engagement”…

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