Digital Process Automation

Marketing automation tools and WEM

While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every…

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In The Age of the Customer BPMS is not enough

Submitted by Mark McGregor on March 8, 2013 We live in “In the Age of the Customer” a time when…

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Information does matter

In recent years there have been manyhorror stories about the mismanagement of information, whether itpertains to personal, private or public…

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The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

This is a CMSWire cross-post by Deb Miller. Let’sstart 2013 by considering how the CIO function can deliver newsolutions to…

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Fax Content: Fast and Easy Search and Retrieval

When used with OpenText RightFax, Microsoft Search Service within Outlook benefitsusers because it pre-indexes emails and attachments to deliver search…

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The Case Management Top Influencers Study: Why We Did It

Submitted by: Michelle Dufty on: October 26, 2012 Have you ever wondered who are the most influential individuals indriving Case…

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The State of the Art in Records Management – Part 2

In my previous blog, the State of the Art in Records Management – Part 1, I discussed the new market…

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Why the “RMA” is No Longer Relevant

The Records Management Application (RMA) as defined in days past is now an anachronism. The traditional RMA was a back-end…

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High-Velocity BPM Comes to the Cloud

For years, we have been known for our ability to rapidly deliver BPM solutions to our clients. It is also…

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Expanding the Envelope of BPM

Submitted by: Process Matters Blogger on: March 16, 2012 Organizationalleaders face difficult decisions when it comes to balancing changeagainst ROI…

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A Rising Tide Lifts All Ships

 How BPM Can Increase Your Overall SharePoint Maturity Over 43% of organizations deploying SharePoint are looking to purchase workflow or…

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Does This Make My Process Look Fat?

How the people side of change impacts business transformation resultsPeopleare the hardest part of business change. If you want to…

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Exposing the value of BPM

Inefficient processes can make or break your organizations ability to succeed. Each year organizations dish out hundreds, even millions, of…

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Gamification is Central to Social

 Years ago when I was in school, I asked my business professor to share a bit of advice that he…

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Could Anyone Else Use an Extra $600,000?

Submitted by: Process Matters Blogger on: February 6, 2012 I am supplementing my Q&A series on the Value of EA…

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Q&A: enterprise architecture and business process analysis tools

Submitted by: Process Matters Blogger on: January 25, 2012 Today I’m continuing my Q&A series on frequent questions asked about…

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