Customer Experience
-
Why do user experience, intelligence and automation matter in the enterprise?
The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending…
Read more » -
OpenText Qfiniti now available for Amazon Connect in the AWS Marketplace
OpenText™ is excited to announce that our cloud-ready Workforce Optimization (WFO) suite, OpenText™ Qfiniti, has been integrated with Amazon Connect,…
Read more » -
Experiences made easy in the cloud
In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…
Read more » -
Mobilizing your workforce with intraday management
A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…
Read more » -
Retail execution with SAP DAM
There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…
Read more » -
Creating lifetime customers through CX
Buying a new car can be a very exciting time. Most of us start online researching the type of car…
Read more » -
How HZ improved consistency and efficiency of creative reviews with the use of OpenText Hightail
In the ever-changing landscape of marketing, how does a creative agency stay competitive? How do you maintain excellence in client…
Read more » -
Is your content appropriate for every channel?
During a recent American Marketing Association and OpenText™ Hightail webinar, content strategy consultant/expert Noz Urbina outlined one of the biggest marketing…
Read more » -
The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
Read more » -
OpenText Qfiniti named back-to-back WFO Provider of the Year
It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
Read more » -
Let your customers improve your website
The goal of testing is to get information about the behavior of visitors to a website so that our customers…
Read more » -
OpenText named a 2018 CCM Leader in new Aspire Leaderboard
Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
Read more » -
The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
Read more » -
Top 10 CEM software benefits for digital marketing in 2018
Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
Read more » -
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
Read more » -
Personalizing the experience: One size doesn’t fit all
Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
Read more » -
OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to…
Read more » -
Employee engagement and the quality management renaissance
This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When…
Read more » -
Digital transformation in retail
Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The…
Read more » -
A beginners guide to establishing a successful testing and optimization program
If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing…
Read more »
