In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the…
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There are three action verbs I like to use when talking about the benefits of OpenText™ Release 16 Enhancement Pack…
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Oil is no longer the world’s most valuable resource. Data is the most valuable resource. “73% of people agree that…
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“Why don’t we stay at that really nice hotel in the Cotswolds?” On our recent vacation trip to the UK…
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Have you ever wondered how a traditional catalogue retailer supports its transition into the digital business? To Argos, moving from…
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In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…
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Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…
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If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…
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We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…
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While I enjoy TV shows like “Whose Line is it Anyway” that use improvisation techniques to deliver some fun comedy…
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In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…
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Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…
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It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText…
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Just as the strength of our contact center cloud offering for WFO gains momentum in the market, the OpenText™ Qfiniti…
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It’s not difficult to find a news story saying retail is dead – that retailers should just close their brick…
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Each year the IQPC Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and…
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The view from my hotel window across downtown Toronto was spectacular, but I didn’t get to enjoy it that often.…
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In 2015, Fujitsu realized that their CRM system was no longer meeting their needs. So what do you do? While…
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It all started with a drip of water. You know that moment when you open the fridge door and feel…
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A review of major trends in the electric power sector found that electric utilities are rapidly becoming more focused on…
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