Customer Experience Management

Putting AI-enhanced analytics at the heart of retail customer experience

Last Sunday, my husband and I went to visit our daughter. As we drove, my cell informed me that we…

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Publishing isn’t just for Publishers

Who is the largest publisher in the United States? McGraw-Hill? Time-Warner? Simon & Schuster? It’s not any of the names…

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Award-winning loyalty and rewards program personalizes online experiences

When loyalty is your business, how do you support and engage your members and offer the best digital experience? Jet…

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The real magic is anticipating customer need

There is something ‘cool’ or futuristic about not having to pull out your wallet to pay. As the idea has…

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Velocity of change and the digital revolution

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…

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Deliver even more effective multichannel communications with Exstream 16.3

As much as I love living and working in a digital world, there are still certain things I like to…

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Make the most of your Single Page Applications with TeamSite 16.3

Do you like using Single Page Applications as part of your website design? They are pretty cool aren’t they? And…

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Automating the digital media supply chain

All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…

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Telenor boosts customer communications with OpenText

Brand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers. So how…

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How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

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Creating a game plan for effective agent coaching

Fifteen seconds left on the clock. The team is down by 2 points. The coach of this basketball team has…

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Can government move from a service to an engagement delivery model?

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much…

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OpenText Experience Suite EP3 release further streamlines the customer journey

In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the…

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OpenText Release 16 EP3: drive, extend and empower

There are three action verbs I like to use when talking about the benefits of OpenText™ Release 16 Enhancement Pack…

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General Data Protection Regulation (GDPR) moving forward

Oil is no longer the world’s most valuable resource. Data is the most valuable resource. “73% of people agree that…

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If a 600 year-old hotel can embrace digital customer communications, shouldn’t you?

“Why don’t we stay at that really nice hotel in the Cotswolds?” On our recent vacation trip to the UK…

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Enabling Argos digital transformation with OpenText Media Management

Have you ever wondered how a traditional catalogue retailer supports its transition into the digital business? To Argos, moving from…

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Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

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Customer communications management

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…

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Qfiniti and Enterprise World 2018

If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…

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