Customer Experience
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How to choose the best CEM software in 2018
In our first blog, we discussed Customer Experience Management (CEM) and the benefits that an effective CEM platform offers organizations…
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Top four reasons to start AB testing today
In recent years, the pressure applied to marketers has grown significantly. Year over year, goals are handed down and marketers…
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What is Customer Experience Management (CEM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively…
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Improving CX is not a one-time effort
Welcome to 2018! I trust that you’ve all updated your gym membership, started your diet and sworn off all those…
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Publishing isn’t just for Publishers
Who is the largest publisher in the United States? McGraw-Hill? Time-Warner? Simon & Schuster? It’s not any of the names…
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Award-winning loyalty and rewards program personalizes online experiences
When loyalty is your business, how do you support and engage your members and offer the best digital experience? Jet…
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Velocity of change and the digital revolution
We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…
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Deliver even more effective multichannel communications with Exstream 16.3
As much as I love living and working in a digital world, there are still certain things I like to…
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Make the most of your Single Page Applications with TeamSite 16.3
Do you like using Single Page Applications as part of your website design? They are pretty cool aren’t they? And…
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Automating the digital media supply chain
All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…
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Creating a game plan for effective agent coaching
Fifteen seconds left on the clock. The team is down by 2 points. The coach of this basketball team has…
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OpenText Experience Suite EP3 release further streamlines the customer journey
In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the…
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Customer communications management
Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…
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Qfiniti and Enterprise World 2018
If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…
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Endless Aisle can delight both customer and retailer
In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…
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Content and context must drive personalization in retail
Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…
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OpenText Exstream recognized as industry leading solution
It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText…
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Qfiniti: WFO Provider of the Year
Each year the IQPC Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and…
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3 Steps to Retail Supply Chain Excellence Using Dynamic Collaboration
Digital transformation is the defining reality for today’s retailers. Reorganizing to serve a smartphone-wielding consumer who shops on-the-go with the…
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Output Management As A Service? Yes, It’s Here!
In today’s information-driven world, it can be a challenge to manage all of the content and data that is available…
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