Government & Public Sector
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How AI is helping to rethink citizen services
Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from…
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Open Government revolves around accountability and citizen engagement
This month marks the 6th Open Government Partnership (OGP) Global Summit, taking place in Ottawa, Canada, from May 29-31st, 2019.…
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Industry Guide to Public Sector: What’s driving digital transformation in government?
Technology is rapidly changing how public sector organizations work and serve citizens. Those governments that make strategic decisions to embrace…
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Global governments have their eye on Artificial Intelligence
Governments are drowning in data. Enterprise applications, the Internet of Things, social media, and digital citizen services are generating vast…
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2019 technology trends driving IT modernization in the Public Sector
In 2018, technology played a critical role in government as the public sector experienced rapid disruption in its IT systems and…
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Four key elements to a digital government technology platform
Within public sector organizations around the world, operations and maintenance costs for legacy systems continue to consume a disproportionate percentage…
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Why the US Government eInvoicing mandate is positive for business
Last year, the Office of Management and Budget (OMB) backed up its 2015 government eInvoicing mandate with a memo instructing…
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IT modernization in Government
IT modernization has always been high on the agenda of government CIOs. Following the Modernizing Government Technology Act becoming law,…
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Traditional records management isn’t working for government – or anybody else
Government agencies at all levels are realizing traditional records management practices are insufficient and ineffective in a digital world. Why?…
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Is mobile first government the way forward in 2018?
In my previous blog I identified mobility as one of the key tech trends for government in 2018. The concept of…
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Top 2018 tech trends for Government
Digital transformation continues to progress in the government sector and this is unlikely to change in 2018. The underlying technologies…
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Digital Transformation in Government, keep calm and carry on
Recently I attended a conference on Digital Transformation in Government along with leading senior managers from different government agencies in…
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Impact of artificial intelligence on public sector services
In a quest for use cases for Artificial Intelligence (AI) in the public sector or public services, I reviewed some…
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The Impact on Government
“Good enough” as a measure for government work is no longer good enough. The changing nature of the citizenry (Millennials…
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Personalized Public Services Require a new era of Information Sharing
Citizens want to interact digitally with government. It’s not just the young. People of all ages are happy to have…
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Government-as-a-Platform: Toward a Digital Infrastructure Designed With Agility by Default
The change of US presidency brings a focus on the agility of government IT systems. A rule of thumb is…
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Both Sides, Now—Key Steps to Transforming Government
So many things I would have done but clouds got in my way Joni Mitchell, Both Sides, Now It’s almost…
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Empowering Government with a Digital Agenda
Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth…
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Mobility is Critical for E-Government
Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to…
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Cyber Security in Government
Cyber-attacks are on the rise. Data breaches are becoming more common and devastating. Akamai’s State of the Internet Report revealed…
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