Government & Public Sector
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Every individual interaction is the one that matters
According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy…
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Governments get cloud confident — and strategic
Adoption hasn’t happened overnight, but the cloud is earning its keep among government agencies, slowly but surely. More than a…
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The future of public services must be data-driven
Over the past 15 months, the global pandemic shone a spotlight on the role of data in the public sector.…
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Delivering outstanding citizen experience in a post-COVID world
Public-sector organizations around the world have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure…
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After SolarWinds, worldwide governments can trust no one
The effects of the SolarWinds attack will be felt for a long time, and will ripple far beyond the government…
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COVID-19 exposed the digital divide
The City of Toronto is a pioneer when it comes to smart cities. However, the pandemic highlighted the “digital divide”…
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10 technology trends for the public sector in 2021
2020 was the year that no one could have foreseen, but for the public sector it demonstrated the requirement for incredible resilience and flexibility. It had to quickly…
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Why innovation must be the new reality for government IT from January 2021
It’s almost ten years since the failed launch of healthcare.gov. This event served to cruelly expose what medium.com described as ‘an archaic, hodgepodge system of…
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The key to delivering digital government services
In September 2020, the UK government’s Digital Secretary Oliver Dowden launched the National Data Strategy, putting data at the heart…
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Is cloud the silver lining for government?
In a recent podcast, Matthew Cornelius, Executive Director of the Alliance for Digital Innovation (ADI), told me that Covid-19 had…
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Key public sector trends as the world emerges from COVID-19
In January, I made some predictions about what would happen in government tech this year. That was before the global…
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Transforming Public Sector employees to the digital home office
At the start of 2020, we saw entire workforces transition to home working due to the COVID-19 pandemic. And for many Public Sector agencies that rely on paper processes for their day to day operations, the…
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Why a “data-culture” is key to public sector transformation
Suzette Kent served as US federal CIO from early 2018 until her departure in July 2020. During her tenure she…
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What’s holding up digital contact tracing?
In May, Norway became one of the latest countries to abandon its COVID-19 contract-tracing app amid data privacy concerns. As…
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A new way of working reduces delays and eases suffering
With a commitment to social transformation, the South African Department of Social Development (DSD) endeavors to provide a better life…
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Necessity drives innovation in public sector
As COVID-19 has swept the globe, it has sent many public sector organizations into crisis mode. The response from government agencies…
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Waikato Regional Council builds a sustainable future with digital technologies
The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea.…
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Q&A Podcast with President of OpenText US Public Sector Karen Terrell
In April 2020, OpenText™ announced the establishment of a new US Public Sector group within our organization. This group brings…
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Ransomware attacks puts focus on cyber resilience for the public sector
It’s difficult to believe that criminals would use the COVID-19 pandemic as an opportunity for a fresh round of cyber…
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Engaging citizens in new and innovative ways
Around the world, constituents expect a digital experience that allows them to interact, engage and transact with their government anytime,…
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