Banking & Insurance
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Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to…
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Money talks, WeFi listens
It takes money to make money, goes the old saying. And it’s true. Setting up a business requires investment in…
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Automating EDI for supply chain efficiency
“Necessity is the mother of invention” — an old proverb that rings especially true today. Driven by change, uncertainty, and…
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Providing a superior experience for commercial banking customers
The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe…
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Early adopter in a laggard industry: Accelerating tech innovation in insurance
In an industry generally known for slow adoption of technology, one insurance business discovered that the COVID-19 pandemic provided the…
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Banks are fighting a multi-front war on fraud
According to S&P Global, the COVID-19 pandemic caused a “perfect storm” for financial services companies, which witnessed a 238 percent…
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Could digital fax be a secret weapon for cybersecurity in financial services?
Last year, a foreign exchange company in the UK, Travelex, cited cyberattack as a key factor in its decision to…
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Three use cases for cloud fax in financial services
Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. It stands to reason, then, that fax would…
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Banking must improve digital experiences across the customer journey
COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two…
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Key financial services trends as the world emerges from COVID-19
In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no…
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Friend or foe? Data interoperability key to trust in payments
At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together,…
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Millennial perspective on driving innovation and mentorship
Deep in digital transformation, the insurance industry must lean into the future to meet the needs of a modern workforce…
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Nurturing relationships while working remotely
In the midst of media reports of job cuts and business closures, the Bank of America has just announced the…
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Why trusted advice is vital in uncertain times
There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing…
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The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
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Information Advantage for Financial Services in 2020
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial…
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TORA Trading is bullish on data analytics and reporting solution from OpenText
Offering an enduring piece of financial advice, Benjamin Franklin once wrote, “An investment in knowledge pays the best interest.” This…
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Striking a balance between security and usability of sensitive data
Last year, the number of personal records exposed by cyber attacks on the financial services industry was an incredible 446,575,334…
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Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
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The hybrid career space between business and technology
Christine Cole is a leader, a food lover and a connector of people. She’s also the Director and Product Suite…
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