Banking & Insurance
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The hybrid career space between business and technology
Christine Cole is a leader, a food lover and a connector of people. She’s also the Director and Product Suite…
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Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
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Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?
To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to…
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Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
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Leading life insurer in India turns to OpenText for enterprise-wide digital transformation
How does a progressive life insurer absorb rapid growth while maintaining a dynamic experience for its customers? As one of…
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Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
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AI in Financial Services is growing, but there’s a way to go
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer…
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A time of reflection: Five tips for Financial Services in 2019
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The…
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If I receive one more irrelevant voucher…
It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be…
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OpenText STP Financial Hub revolutionizes workflows in the Financial Services sector
It’s been a busy 2018 here on our OpenText™ Straight Through Processing (STP) for Securities (STP Financial Hub) platform, with many…
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Why the virtual bank branch delivers the best of both worlds
There is a new trend transforming the retail bank that’s beginning to have an even greater impact: the virtual branch.…
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Give the people what they want: Better financial product recommendations
One of the big advantages of doing business in a digital world is being able to make use of the…
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Customer experience in Financial Services
In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas…
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Digital transformation in Financial Services requires a rethink of identity management
The recent Gartner’s 2018 CIO Agenda Survey found that digital transformation is more important for banking than any other industry…
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Capitec Bank innovates to create real-time client interaction
How can digital technologies help banks gain a competitive advantage in today’s highly competitive financial services sector? Capitec, an award-winning…
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The future of API banking dominates SIBOS
Something that barely raised any interest only two years ago was the focus of many of the discussions at this…
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5 Tips For Better Digital Marketing in Financial Services
While Financial Services CEOs and CIOs talk of the importance of digital transformation, many firms have been slower to harness…
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What is the Future of Data Governance for the Financial Services Sector?
In the past few years, the Financial Services sector has been working to comply with a range of regulations that…
Read more » Musings on Prospects for Real-Time Payments in the US
As I sit in my office in Massachusetts after shoveling out from the 8th snowstorm in six weeks (but who…
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