I wrote recently about how retailers can improve vendor compliance through deduction management. The premise is that by quickly capturing compliance violations and communicating them to vendors, retailers can prevent recurring violations that occur before the vendor is notified by paper-based processes.
Deduction management solutions allow retailers to automate the chargeback or deduction process. Because the process is automated, managed, and clearly documented, most retailers implementing our solution process chargebacks faster.
Would you believe that this doesn’t harm vendor relationships – it actually makes them better? That is what Stage Stores experienced when they implemented OpenText™ Active Intelligence for deduction management.
How is that possible? This question that will be answered in an upcoming seminar series sponsored by OpenText, taking place in New York, Chicago and Seattle in June.
Ken Lettre, Vice President of Vendor Compliance and Relations, will be joining us from Stage Stores to share how OpenText Active Intelligence helped Stage Stores increase accuracy, improve vendor response time from three months to three days and greatly improved the relationship between vendor and retailer.