British American Tobacco continues their journey to the cloud with OpenText

How do you focus on growing your business while continuing to provide seamless Human Resources support to your employees? How do you handle different processes, service levels, and IT systems across diverse geographies? These are challenges British American Tobacco faced until they adopted OpenText™ Extended ECM for SAP® SuccessFactors.

British American Tobacco (BAT) is one of the world’s five largest tobacco companies, with brands sold in more than 200 markets, employing 50,000 people worldwide, with 2016 revenue of £14,751 million.

BAT is a member of the OpenText Elite™ Customer loyalty program and their IT Program Manager, Andy Straw, will be joining us at Enterprise World this year to share how OpenText Cloud improves their employee file management.

As an Elite member, Andy has been an advocate for OpenText on several occasions – check out his interview from SAP SuccessConnect earlier this month. A big shout out and thank you to Andy for your incredible support!

“For the first time, with OpenText, we have a single source of the information we need.”              Andy Straw, IT Program Manager, British American Tobacco (BAT)

BAT selected OpenText to align with their cloud-first strategy while complementing SAP SuccessFactors to ensure all back-ups, maintenance, and updates take place as necessary. Andy explains, “To extend the capabilities of SAP SuccessFactors, OpenText Extended ECM for SAP SuccessFactors was a natural choice for us…We can now manage all employee files, letters, contracts, and other documents in one place, providing global continuity as employees move around. For the first time, with OpenText, we have a single source of the information we need.”

BAT also recognizes the importance of embracing the new generation as they enter the workforce. Straw adds “We know that the next generation of our leadership are millennials and they expect the best support to reach their full potential. That often means individuals will move around the globe. OpenText provides a single place for the storage and management of their entire employee file and therefore it travels with them as they move around. This reduces the administration burden on HR personnel and line managers, who can instantly access what they need.”

BAT set out to transform their HR service by centralizing the function around three centers of excellence. This allows them to provide consistency of HR documentation, quick and easy access for employees, automated HR document generation, improved reporting and analysis, cost savings, improved efficiencies, and greater compliance.

Learn more about British American Tobacco’s success with the OpenText Cloud here.

If you’re interested in learning about other customers and how they’re successful with OpenText, please go to our customer stories site. 

Rana Aluraibi

Cursed with attention to detail and very passionate about customers, Rana Aluraibi is a Director in Customer Marketing, laser-focused on making every customer interaction memorable. 21 years at OpenText, she promotes the loyalty program OpenText Elite™ proudly and thrives on building long-standing relations with customers and colleagues. As site leader of Richmond Hill, you’ll always find her talking to people while carrying a bag of candy and chocolate! Follow her on twitter: @ranoon

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