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Behind the Scenes: 3 Key Drivers of OpenText Release 16 and EP2

OpenText™ Release 16 EP2 is the second enhancement pack for Release 16, and I want to share some of the “behind the scenes” thinking with you in this blog.

While we’ve been developing EP2, we’ve been talking to analysts, fine-tuning our road map, and listening to customers, and do you know what kept coming up?  “Enhance the user experience and improve productivity”.

“The new web interface introduced with OpenText Content Suite 16, combined with Microsoft® Office Online integration, is seamless and simple to use, and it worked ‘out-of-the-box’ with zero effort on the part of the end user.  For us, this is a win-win solution, resulting in easy collaboration and content management oversight, for both end-users and organizations alike!”     John Oram, Director, ICT & KM, CARE Canada

So with EP2 we focused on user experience and improving productivity. And to achieve this, we concentrated on three key drivers: enhance user productivity, integrate information flows, and connect the ecosystem. Read below for more on each of these key drivers:

1. Enhance user productivity

One of the fastest ways to get more value out of your enterprise is to improve productivity. EP2 brings significant user and productivity enhancements across Release 16 with improved user experience, self-service, and self-provisioning. These are a few highlights of how EP2 can enhance user productivity:

  • Unified OpenText™ Customer Communications Management (CCM) document design tools and composition engines for ultra-personalized communications (OpenText™ Experience Suite)
  • Mobile order management, automated partner provisioning, business event notifications to streamline tasks (OpenText™ Business Network)
  • Enhanced design time and security capabilities, new form design and control functions, and improved business rule styling to further simplify and speed application development (OpenText™ Process Suite)
  • Expanded Smart UI to simplify how users create, edit, collaborate on, process, and manage content from the desktop or mobile (OpenText™ Content Suite)
  • InfoCenter UI lets users surface content in the form of “tiles”, so important information is just a click away (OpenText™ eDOCS)
  • Relevancy analysis, project cloning, and new automation options add convenience (OpenText™ Discovery Suite)
Content Server from OpenText
New Smart UI features simplified workflow, collaboration, mark-up, viewing, and Records Management

2. Integrate Information Flows

When we looked at how we could expand our support for the complete flow of information across the digital enterprise, from Engagement to Insight, we came up with many enhancements as well as several new integrations across our Release 16 portfolio. Here are just a few:

  • Business-defined triggers to automatically initiate voice or email surveys linked to call recordings with drill-down insights (Experience Suite)
  • Several new integrations with the OpenText™ Trading Grid platform substantially widens business network, while OpenText™ Trading Grid Analytics and data blending capabilities have been extended to all OpenText Trading Grid Messaging (TGMS) customers (Business Network)
  • Improved and deepened OpenText Extended ECM integration enabling more workspace capabilities (Process Suite)
  • Simplified workflows, data visualization, and integration to Microsoft® Office Online help bridge information siloes (Content Suite)
  • A RESTful API enables eDOCS data to be easily leveraged in external applications (eDOCS )
  • Microsoft Office e365 connectivity for streamlined ECA and collection (Discovery Suite)
OpenText Active Invoices
OpenText Active Invoices, OpenText Active Intelligence, and OpenText Active Orders have been integrated with the latest and go-forward OpenText Trading Grid platform

3. Connect the ecosystem

In an enterprise, there are few things as frustrating as information siloes. They prevent us from having all the facts, applying them, and getting that competitive edge. EP2 introduces additional ecosystem integrations with more connectivity— across our own portfolio of software as well as new solutions. Here are some examples:

  • Marketing collaboration for media assets with an integration to Adobe® Creative Cloud™ and OpenText TeamSite (Experience Suite)
  • Redesigned and simplified MFP connector in OpenText RightFax, updated third-party certifications (Business Network)
  • Improved integration to external systems for data import to entities (Process Suite)
  • Extended integration of OpenText ECM into the applications that drive business such as SAP® SuccessFactors™, Office 365, Salesforce®, and SAP C4C® (Content Suite)
  • Third-party apps can be displayed as “tiles”, eliminating the need to switch back and forth between eDOCS and other applications (eDOCS)
  • New RESTful API takes AI-enhanced enterprise search even further (Discovery Suite)
OT Media Management
A new direct and deep OpenText Media Management integration with Adobe® Creative Suite® enables designers to reuse media assets and streamline creative processes

Three Drivers that Enhanced the Complete Engagement to Insight Flow

By focusing on enhancing user productivity, integrating information flows, and connecting the ecosystem while developing OpenText Release 16 and EP2, I truly believe we have enhanced the user experience and improved productivity. Let me know what you think.

For more information, please visit And keep an eye on our blogs for the individual suite announcements here.

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Muhi Majzoub

Muhi S. Majzoub is the Executive Vice President and Chief Product Officer for OpenText. Joining the company in 2012, Muhi has held various senior executive positions. He currently leads the development organization to define the vision and strategy for OpenText products and their transition to the cloud. Prior to OpenText, Muhi was Chief of Products for NorthgateArinso, where he was responsible for defining the company's product vision, strategy and the development life cycle. He focused on consolidating the late software portfolio and developing new product capabilities for both cloud and on-premises solutions. Muhi has also held the position of Senior Vice President of Product Development for CA, Inc., where he was responsible for the development of the common technology platform and components and integration strategy. Prior to CA, Muhi was Vice President of Product Development at Oracle Corporation. During his tenure at Oracle, he was responsible for the delivery of the Sales Automation Suite, including Sales Online TeleSales, Sales Compensation, Sales Intelligence and many other Internet technology projects, such as Oracle Store, and the MetaLink TAR system. Muhi attended San Francisco State University.

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