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B2B transactions in the dark

As the days get shorter, many of us begin to come up with ways to beat the winter time blues. I’m reminded of this as I see some of my neighbors stocking up on firewood and beginning to put up their holiday lights to brighten their environment. Also known as Seasonal Affective Disorder (SAD), many people fight against this seasonal shift and maintain bright and cheery homes.

The same holds true in business, we prefer to maintain in full view of our environment. However, many factors can gradually cloud our view: the combination of business growth, global expansion and the ease of file transfer, steadily increases the volume of data we receive and reduces visibility. Couple that with all the different systems and solutions that trading partners adopt to become connected further adds to the complexity. You may not even fully realize you’ve lost visibility until issues you didn’t see coming begin to impact your business. Now that’s a reason to feel the blues.

But head’s up, a set of valuable tools called OpenText™ Active Documents can “turn on the lights” and give you complete visibility over all your business transactions. Easier to use than untangling a ball of holiday lights, Active Documents is already integrated into every B2B Managed Services and Trading Grid™ Messaging Service solution!

Active Documents provides many valuable features that can give you full visibility over your business transactions. Here are three of them:

  1. The real-time status dashboard gives you a clear view over your B2B transactions and even ensures data quality and compliance with timely “track and trace” data needed to monitor in-flight transactions.
  2. A user-friendly Business Document Viewer presents your business transactions in an easily-understood format, even by non-technical users.
  3. Self-service enhanced alerts allows you to set up custom alerts based on activities (you received a PO from your largest customer), non-activities (that advanced shipping notice you usually receive by 2 pm hasn’t arrived yet), or errors.

Active Documents also has a robust search function, customizable reporting, and a mobile app so you can view transactions and identify exceptions anytime, anywhere.

With some new capabilities just released, now is the time to check out Active Documents if you haven’t already.

If you are already a B2B Managed Services customer or Trading Grid Messaging Service customer I bet you’re relieved you can turn to Active Documents and gain a clear view of all your transactions which may have otherwise gotten lost in the dark, so you can manage by these exceptions and focus on your core business.

J. Naomi Skinner

As Senior Manager, Product Marketing for OpenText Business Network, Naomi leads product marketing efforts for B2B integration including EDI with OpenText Trading Grid™ Messaging Service and OpenText™ Freeway. With 15 years experience in marketing across various industries, Naomi enjoys translating complex concepts into simple terms.

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