Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
Read more »Tami May
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily…
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With 63% of Financial Services organizations either planning or formally engaged in digital transformation initiatives, how does a financial brand…
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Guest blog from Omer Minkara, VP & Principal Analyst, Contact Center & Customer Experience Management, Aberdeen Group. Digital has become table…
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Gartner recently published its 2017 Customer Communications Management Software Magic Quadrant, with OpenText positioned as a Leader in this report.…
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It seems everyone is talking about “digital transformation” but many are still unsure of what it is, why it is…
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Ever wonder why some companies seem to do so much better than others? Is there one competitor you always feel like…
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By the year 2025, millennials, or “digital natives,” will make up 75% of the workforce. This adds a greater sense…
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