Tami May

Tami has over 20 years of marketing experience at Fortune 500 companies like IBM and Hewlett-Packard, and start-ups such as DataBeam and Digital Freight. Her experience includes a wide range of strategic marketing and communications initiatives. Follow her blog on customer engagement trends, CX, and the impact of millennials in business.

Customer Experience Management

Next-Generation CCM: Blending Customer Communications With Digital Enablement

March 16, 2017

0 0

CCM

Guest blog from Omer Minkara, VP & Principal Analyst, Contact Center & Customer Experience Management, Aberdeen Group. Digital has become table…

Enterprise Content Management

OpenText Positioned as a Leader Again in 2017 Gartner Magic Quadrant for Customer Communications Management (CCM) Software

February 28, 2017

0 0

Gartner

Gartner recently published its 2017 Customer Communications Management Software Magic Quadrant, with OpenText positioned as a Leader in this report.…

Customer Experience Management

The Future of e-Delivery and its Impact on Customer Experience

February 23, 2017

0 0

e-delivery

It seems everyone is talking about “digital transformation” but many are still unsure of what it is, why it is…

Customer Experience Management

Was one of Your Resolutions Better CX? If not, it Should be

January 9, 2017

0 0

customer experience

Ever wonder why some companies seem to do so much better than others? Is there one competitor you always feel like…

Customer Experience Management

Omnichannel Communications for Your Digital-Savvy Millennials

June 28, 2016

0 0

millennials

By the year 2025, millennials, or “digital natives,” will make up 75% of the workforce. This adds a greater sense…