Steve Graff

As chief technical architect for OpenText’s Contact Center Management solution, Steven Graff drives the overall strategic direction and product management for our Work Force Optimization (WFO) product suite. He collaborates closely with research and development, sales, and the senior management team to plan and implement the product roadmap as well as OpenText Qfiniti’s integration into the overall portfolio of related customer experience management products. Mr. Graff is considered by his peers to be a pioneer in the quality monitoring market with more than 40 years’ experience in the industry. His unique expertise comes from having installed and supported many Call Center products such as ACD, CTI, VRU and Autodialers. Mr. Graff is a sought-after keynote speaker at tradeshows and conferences, and peer recognition and awards over the years underscore his efforts and achievements in the industry, at OpenText, and within his community. Mr. Graff received his bachelor's degree in technology from the New York Institute of Technology and is based at the OpenText offices in Addison, Texas.