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Steve Graff

As chief technical architect for OpenText’s Contact Center Management solution, Steven Graff drives the overall strategic direction and product management for our Work Force Optimization (WFO) product suite. He collaborates closely with research and development, sales, and the senior management team to plan and implement the product roadmap as well as OpenText Qfiniti’s integration into the overall portfolio of related customer experience management products. Mr. Graff is considered by his peers to be a pioneer in the quality monitoring market with more than 40 years’ experience in the industry. His unique expertise comes from having installed and supported many Call Center products such as ACD, CTI, VRU and Autodialers. Mr. Graff is a sought-after keynote speaker at tradeshows and conferences, and peer recognition and awards over the years underscore his efforts and achievements in the industry, at OpenText, and within his community. Mr. Graff received his bachelor’s degree in technology from the New York Institute of Technology and is based at the OpenText offices in Addison, Texas.

Elevate your call center’s performance with agent experience software

Call centers often face the challenge of increasing the number of interactions while keeping agent staffing at current levels. This situation calls for a revolutionary…

July 14, 2023 2 minute read
Transform your call center into a revenue-generating powerhouse with agent experience management

Transform your call center into a revenue-generating powerhouse with agent experience management

By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This…

2 minute read

Three ways to drive higher agent productivity

Three ways to drive higher agent productivity

In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…

2 minute read

Enhancing call center customer experience

Enhancing call center customer experience

In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to…

3 minute read

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