Richard Butlin

Richard is a Program Manager in the OpenText Strategic Alliances Business Unit. With over 25 years experience working in the field of digital media, Richard is passionate about helping customers to improve their business processes, increase revenue and innovate to cope with the demands of a multichannel digital world.
Customer Experience Management

Digital Culture, Digital Capability and Digital Influence

Invest in Digital Capability to build a Digital Culture and be rewarded with Digital Influence – with social media, video…

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Customer Experience Management

Putting the X Factor Into Customer Experience

For many years now we have heard that organizations must look to improve their customer experience to stand a chance…

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