OpenText
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Customer Experience
Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the…
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Opening iHub Examples in Analytics Designer
If you’re just getting started with OpenText™ Information Hub (iHub), you’ve probably found the Examples that ship with the product.…
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Products
Replacing Your Legacy Archiving System is a Pain. No More!
Large organizations rely heavily on rapidly evolving technology to thrive in today’s competitive business environment. And one of these vital…
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Products
How To: Display the Full Executed Query Text, Including Parameters
When trouble shooting a query in your report design, wouldn’t it be nice to be able to write the entire…
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Products
Why You Need to Classify Your Customers
When you are trying to understand the behavior of your customers, initially you look at their history of interactions with…
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Business Network
EDI and B2B Insights – What Kinds of Analytics Do I Need?
In my last blog, Why Your EDI and B2B Processes Need Analytics, I provided examples of the kind of B2B…
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Document is Empty: How Inaccessible Online Documents Impact Screen Reader Users – In Their Own Words
The Opening Video from Actuate’s Automation and the Changing Landscape of Section 508 event I’m excited to finally be showing…
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Could the Smart Trash Can Take Waste Out of the Supply Chain?
In my last post I introduced a vision for the Smart Trash that would automatically identify the items you are…
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Extend Interactive Viewer with Table-Wide Search [Code]
Sixth, and final, in a series of blog posts about free extensions to OpenText Interactive Viewer. Do your users ever need…
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How To: Scrolling Crosstab with Fixed Row Headers
A few weeks ago, I saw a question in the forums about fixing the left column of a table while…
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Why Buy a Visualization Server?
When an organization starts to develop a software application, the development team will always be tempted to create as much of the application…
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Extend Interactive Viewer with a Pop-up Dialog Box [Code]
Second in a series of blog posts on handy extensions to OpenText Interactive Viewer, a module of iHub. In a…
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Products
Extend Interactive Viewer for iHub with Row Highlighting [Code]
Editor’s note: We’re updating and republishing a series of helpful tips for getting the most out of the Interactive Viewer…
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8 Reasons Why Customers Benefit from Online Document Delivery
Companies today are seeing the advantages of offering bills, notices, and account statements through secure customer portals. But it is clear…
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Products
Reasons for Customer Communications Management
The concept of Customer Communications Management (CCM) is quite broad. To understand its importance, let’s review the basics and focus on…
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BIRT Data Objects: More Than Meets the Eye
If you think BIRT Data Objects (BDOs) are just for ad hoc queries, we have news for you: BDOs are much more than…
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Changing the Series Type of a Specific Chart Series
“Can I have two different series types in a single chart in BIRT?” Questions seem to come up on this…
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The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I…
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