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Monica Hovsepian

Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.

Predictions for the financial services industry in 2024

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…

November 22, 2023 5 minutes read
Why trusted advice is vital in uncertain times

Why trusted advice is vital in uncertain times

There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing ploy. But I’m going to…

March 16, 2020 5 minutes read
The state of AI and information readiness in banking

The state of AI and information readiness in banking

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…

February 27, 2020 4 minutes read
Information Advantage for Financial Services in 2020

Information Advantage for Financial Services in 2020

It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate…

January 6, 2020 5 minutes read
Be a digital bank, don’t just look like one

Be a digital bank, don’t just look like one

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are…

November 21, 2019 5 minutes read
Employee experience drives customer experience

Employee experience drives customer experience

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…

August 13, 2019 5 minutes read
An introduction to 360 degree threat detection

An introduction to 360 degree threat detection

According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average costing companies over $18 million…

July 25, 2019 6 minutes read
Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?

Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?

To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to have three priorities to contend…

May 1, 2019 4 minutes read
Achieving digital transformation in the insurance industry

Achieving digital transformation in the insurance industry

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…

April 22, 2019 5 minutes read
Pulling an Uber: Customer experience in Financial Services

Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…

March 12, 2019 5 minutes read
AI in Financial Services is growing, but there’s a way to go

AI in Financial Services is growing, but there’s a way to go

It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed…

February 12, 2019 5 minutes read
A time of reflection: Five tips for Financial Services in 2019

A time of reflection: Five tips for Financial Services in 2019

The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The industry is currently experiencing unprecedented…

January 10, 2019 4 minutes read

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