Monica Hovsepian
Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
Why trusted advice is vital in uncertain times
There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing ploy. But I’m going to…
The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…
Information Advantage for Financial Services in 2020
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate…
Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are…
Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…
An introduction to 360 degree threat detection
According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average costing companies over $18 million…
Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?
To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to have three priorities to contend…
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…
AI in Financial Services is growing, but there’s a way to go
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed…
A time of reflection: Five tips for Financial Services in 2019
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The industry is currently experiencing unprecedented…
Stay in the loop!
Get our most popular content delivered monthly to your inbox.