Monica Hovsepian
- Banking & Insurance
Nurturing relationships while working remotely
In the midst of media reports of job cuts and business closures, the Bank of America has just announced the…
Read more » - Banking & Insurance
Why trusted advice is vital in uncertain times
There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing…
Read more » - Banking & Insurance
The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
Read more » - Industries
Information Advantage for Financial Services in 2020
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial…
Read more » - AI & Analytics
Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
Read more » - Industries
Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
Read more » - Technologies
An introduction to 360 degree threat detection
According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average…
Read more » - Enterprise World
Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?
To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to…
Read more » - Enterprise World
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
Read more » - Industries
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
Read more » - Enterprise World
AI in Financial Services is growing, but there’s a way to go
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer…
Read more » - Enterprise World
A time of reflection: Five tips for Financial Services in 2019
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The…
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