Monica Hovsepian

Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.

Banking & Insurance

Monica HovsepianDecember 17, 2020

Banking must improve digital experiences across the customer journey

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two…
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Industries

Monica HovsepianOctober 5, 2020

Key financial services trends as the world emerges from COVID-19

In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no…
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Banking & Insurance

Monica HovsepianMay 7, 2020

Friend or foe? Data interoperability key to trust in payments

At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together,…
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Banking & Insurance

Monica HovsepianMarch 24, 2020

Nurturing relationships while working remotely

In the midst of media reports of job cuts and business closures, the Bank of America has just announced the…
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Banking & Insurance

Monica HovsepianMarch 16, 2020

Why trusted advice is vital in uncertain times

There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing…
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Banking & Insurance

Monica HovsepianFebruary 27, 2020

The state of AI and information readiness in banking

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
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Banking & Insurance

Monica HovsepianJanuary 6, 2020

Information Advantage for Financial Services in 2020

It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial…
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Industries

Monica HovsepianNovember 21, 2019

Be a digital bank, don’t just look like one

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
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Industries

Monica HovsepianAugust 13, 2019

Employee experience drives customer experience

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
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Technologies

Monica HovsepianJuly 25, 2019

An introduction to 360 degree threat detection

According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average…
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Industries

Monica HovsepianMay 1, 2019

Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?

To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to…
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Industries

Monica HovsepianApril 22, 2019

Achieving digital transformation in the insurance industry

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
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Industries

Monica HovsepianMarch 12, 2019

Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
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Industries

Monica HovsepianFebruary 12, 2019

AI in Financial Services is growing, but there’s a way to go

It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer…
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Industries

Monica HovsepianJanuary 10, 2019

A time of reflection: Five tips for Financial Services in 2019

The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The…
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