Monica Hovsepian
Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
EX + CX = TX
When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…
Top predictions for financial services in 2023
With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…
Why `digital fakers’ have nowhere to hide
I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai. I can’t tell you how…
Key trends for the Financial Services industry in 2022
As we head into 2022, it’s clear that the Financial Services industry overall has responded well to the impact of COVID-19 — but it hasn’t…
Bridging the data ‘achievement gap’ for financial services
Every financial services organization today understands the importance of data maturity. Data maturity is about maximizing the value of your data to answer business questions,…
Banks are fighting a multi-front war on fraud
According to S&P Global, the COVID-19 pandemic caused a “perfect storm” for financial services companies, which witnessed a 238 percent increase in cyber attacks in…
Banking must improve digital experiences across the customer journey
COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…
Key financial services trends as the world emerges from COVID-19
In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no one could have seen the…
Friend or foe? Data interoperability key to trust in payments
At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together, in confidence, to discuss the…
Nurturing relationships while working remotely
In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring of 1700 new employees…
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