Monica Hovsepian

Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.
Customer Experience Management

Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…

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Analytics

AI in Financial Services is growing, but there’s a way to go

It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer…

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Enterprise World

A time of reflection: Five tips for Financial Services in 2019

The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The…

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