Monica Hovsepian
-
Information Advantage for Financial Services in 2020
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial…
Read more » -
Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
Read more » -
Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
Read more » -
An introduction to 360 degree threat detection
According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average…
Read more » -
Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?
To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to…
Read more » -
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
Read more » -
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
Read more » -
AI in Financial Services is growing, but there’s a way to go
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer…
Read more » -
A time of reflection: Five tips for Financial Services in 2019
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The…
Read more »
