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Monica Hovsepian

Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of financial industry experience, Monica has become a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe and Asia.

Predictions for the financial services industry in 2024

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…

November 22, 2023 5 minute read
EX + CX = TX

EX + CX = TX

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…

3 minute read

Effective customer information management builds better digital experiences

Effective customer information management builds better digital experiences

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

4 minute read

Top predictions for financial services in 2023

Top predictions for financial services in 2023

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

4 minute read

Why `digital fakers’ have nowhere to hide

Why `digital fakers’ have nowhere to hide

I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai. I can’t tell you how…

4 minute read

Key trends for the Financial Services industry in 2022

Key trends for the Financial Services industry in 2022

As we head into 2022, it’s clear that the Financial Services industry overall has responded well to the impact of COVID-19 — but it hasn’t…

5 minute read

Bridging the data ‘achievement gap’ for financial services

Bridging the data ‘achievement gap’ for financial services

Every financial services organization today understands the importance of data maturity. Data maturity is about maximizing the value of your data to answer business questions,…

5 minute read

Banks are fighting a multi-front war on fraud

Banks are fighting a multi-front war on fraud

According to S&P Global, the COVID-19 pandemic caused a “perfect storm” for financial services companies, which witnessed a 238 percent increase in cyber attacks in…

4 minute read

Banking must improve digital experiences across the customer journey

Banking must improve digital experiences across the customer journey

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…

5 minute read

Key financial services trends as the world emerges from COVID-19

Key financial services trends as the world emerges from COVID-19

In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months!  Of course, no one could have seen the…

6 minute read

Friend or foe? Data interoperability key to trust in payments

Friend or foe? Data interoperability key to trust in payments

At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together, in confidence, to discuss the…

5 minute read

Nurturing relationships while working remotely

Nurturing relationships while working remotely

In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring of 1700 new employees…

5 minute read

Why trusted advice is vital in uncertain times

Why trusted advice is vital in uncertain times

There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing ploy. But I’m going to…

5 minute read

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