Marci Maddox

Marci is a Senior Director in Product Marketing for Customer Experience Management (CEM) solutions.
Customer Experience Management

How Digital Disruption is Shaping Customer Experience – Webinar Invite

On May 12, I am the key speaker on a customer experience webinar entitled ‘From Drones to Smart Homes’. It’s the first…

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B2B Integration

Embracing Customer Centricity at Enterprise World 2015

Organizations today are competing on the basis of a differentiated customer experience. It is not enough to have the best…

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Customer Experience Management

Data-Driven Experiences ARE the Future

The Digital Experience market space today is being driven by Marketing and the CMO, however, the pendulum is likely to…

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Customer Experience Management

Irreplaceable Experiences

Take a moment and reminisce about a time in your life that was truly amazing. Was it running across the…

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Customer Experience Management

Local Experiences Interrupted

I recently had the pleasure of sitting with Matt Hauser, VP of Content Solutions with Translations.com on a virtual online…

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Customer Experience Management

Introducing the Experience Suite

This year’s theme at Enterprise World was the Power of Information. How appropriate that according to a recent report by…

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