James McGourlay

James has been with OpenText since 1997 and is Executive Vice President, Worldwide Support. Customer life-time value, and accelerating customers’ time to value are his passion. Throughout the last 18 years, James has been the catalyst for tremendous growth in the OpenText Customer Services team for the Americas. He has sponsored programs such as the Knowledge Center, Partner Support Program, quality audits and enhanced Customer Support programs. He and his team are also spearheading the movement towards integrations management, social engagement support for customers and continued improvements to the customer experience.
Customer Experience Management

Creating lifetime customers through CX

Buying a new car can be a very exciting time. Most of us start online researching the type of car…

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Digital Transformation

Modernizing the Canada Science and Technology Museum through Open Heritage

Historically, citizens have turned to museums to provide stewardship over our shared public heritage and provide expert interpretations and opinions…

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OpenText Careers & Culture

Customer centricity at OpenText

Last year, on the eve of the global celebration of CX Day, I wrote about the importance that OpenText puts…

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Enterprise Content Management

Innovation Tour: Sydney

On Monday, the OpenText Innovation Tour kicked off in Sydney, Australia with an on-stage presentation from CEO and CTO Mark…

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Information Management

It Takes a Team to Win it all

Last week, the Chicago Cubs ended a 108-year MLB championship drought by winning one of the most exciting games in…

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Digital Transformation

Customer Success, One Job at a Time

Happy Customer Experience Day! Did you get an Outlook reminder? Maybe a Facebook notification? Probably not. But it’s an important…

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Enterprise World

Striving towards a Better, Simpler Customer Experience through a Unified View of the Customer

For someone like myself in the business of Customer Service, every day is a day dedicated to the building of…

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Enterprise World

Vegas 2015

Haven’t been to Enterprise World? Make 2015 the year you go. Whether you’re an IT administrator, developer, systems architect or…

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Enterprise World

Innovation Tour 2015: Round 2

Tomorrow the OpenText Innovation Tour will begin its European leg in Stockholm after a fantastic opening stretch through Asia and…

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