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Heather Oliver

Heather Oliver is a Senior Product Marketing Manager at OpenText. She has more than 15 years of experience working with our customer communications management (CCM) and customer experience management (CXM) solutions. Heather is a skilled negotiator who enjoys a good challenge and building robust relationships with internal and external customers.

Uncovering trends in customer experience management

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

August 3, 2023 2 minutes read
Uncovering trends in customer experience management

Uncovering trends in customer experience management

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

August 3, 2023 2 minutes read
What quiet quitting means for your communications strategy

What quiet quitting means for your communications strategy

Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation.   Quiet…

December 12, 2022 3 minutes read
How communications can fuel a customer-centric culture

How communications can fuel a customer-centric culture

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…

November 8, 2022 3 minutes read
Fuel digital customer journeys with hyper-personalized communications

Fuel digital customer journeys with hyper-personalized communications

Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by transforming customer communications into exceptional…

October 4, 2022 3 minutes read
Practice proactive communications using customer insights

Practice proactive communications using customer insights

We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing the value of first party…

September 6, 2022 6 minutes read
Communications for a new business reality

Communications for a new business reality

A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…

August 22, 2022 5 minutes read

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