Heather Oliver

Heather Oliver is a Senior Product Marketing Manager at OpenText. She has more than 15 years of experience working with our customer communications management (CCM) and customer experience management (CXM) solutions. Heather is a skilled negotiator who enjoys a good challenge and building robust relationships with internal and external customers.

Customer Experience

Heather OliverDecember 12, 2022

What quiet quitting means for your communications strategy

Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor…
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Customer Experience

Heather OliverNovember 8, 2022

How communications can fuel a customer-centric culture

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated…
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Product Updates

Heather OliverOctober 4, 2022

Fuel digital customer journeys with hyper-personalized communications

Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by…
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Customer Experience

Heather OliverSeptember 6, 2022

Practice proactive communications using customer insights

We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing…
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Customer Experience

Heather OliverAugust 22, 2022

Communications for a new business reality

A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth…
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What quiet quitting means for your communications strategy

How communications can fuel a customer-centric culture

Fuel digital customer journeys with hyper-personalized communications

Practice proactive communications using customer insights

Communications for a new business reality