Heather Oliver
Heather Oliver is a Senior Product Marketing Manager at OpenText. She has more than 15 years of experience working with our customer communications management (CCM) and customer experience management (CXM) solutions. Heather is a skilled negotiator who enjoys a good challenge and building robust relationships with internal and external customers.Uncovering trends in customer experience management
Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…
Uncovering trends in customer experience management
Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…
What quiet quitting means for your communications strategy
Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation. Quiet…
How communications can fuel a customer-centric culture
Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…
Fuel digital customer journeys with hyper-personalized communications
Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by transforming customer communications into exceptional…
Practice proactive communications using customer insights
We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing the value of first party…
Communications for a new business reality
A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…
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