Albert Tay

Albert is Director, Financial Services, Asia Pacific and Advancing Market at OpenText. He has almost 20 years of experience within the Financial Services industry, and is a frequent speaker at industry events all over the world.

Want less churn? It’s time you knew your customer better

As a credit card provider, you’ve got less than a six-month window to win your customer over. If your customer…

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Customer Experience Management

If I receive one more irrelevant voucher…

It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be…

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Digital Transformation

Why the virtual bank branch delivers the best of both worlds

There is a new trend transforming the retail bank that’s beginning to have an even greater impact: the virtual branch.…

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