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ACM fills gap in healthcare document management

Get information to the people that get work done

The get work done part in the subtitle is why healthcare organizations should take a good look at OpenText™ ACM (formerly known as ApplicationXtender). It integrates into EMR applications and many healthcare vendors use ACM for its ease of integration. It offers unique capture abilities as well as connectors to multiple Capture products.

What does this all mean?

A single Content Services product can be deployed across departments to capture and manage all of the paper that comes with managing a clinic, a hospital or any kind of medical facility.

ACM has the records management capabilities to help your organization be compliant across multiple regulators.

AX screenshot in healthcare
ACM can be the catch-all for information that needs to move between frontline staff and care team members.

Managing information in healthcare

ACM can handle your administrative needs such as for Accounts Payable, Billing, Human Resources, while extending the value of your core clinical suite of products.

Extensibility as a core content services requirement for healthcare

Healthcare administration, at its core, is a collaboration between several stakeholders each of whom have a separate language. As I mentioned in my last blog, understanding the contextual meaning of a word is the key to an efficient working relationship across different stakeholders (clinical staff, admins, Insurers, Government).

The key issue that continues to plague healthcare is the inefficiencies that come from different codes, levels of technical maturity and records management requirements, along the collaborative chain. For example, patient referrals from rural or nurse practitioner clinics have different payment codes, documentation techniques, and payout rates.

In one example, a central hospital provides multiple ways for satellite clinics and small primary care physicans to send patient information safely by having multiple capture options that feed directly into ACM. Then using the workflow they can send the appropriate information to the EMR, or a person depending on the next steps required. In fact, pretty much any variable that a hospital wants to use as part of the process routing is fine.

ACM can have multiple different databases attached (SQL, MySQL and/or Oracle), and be configured to recognize different inputs and associate multiple billing codes to a patient’s file (s). This in turn can be used to ensure that all of the different stakeholders get proper reports based on the contextual codes they require to do their job.

ACM provides the extensibility for you to manage the older paper records alongside the newer eRecords across the clinical and administrative uses of those documents.- It’s a bucket for all of the information that doesn’t fit into your billing system or your EMR.

Information is only as valuable as its usability. This is especially true in healthcare, where information is used to make decisions that affect people’s wellness in the real world. Sometimes we make things more difficult by looking for complete solutions to a problem when a point solution is all that is needed to meet your business goals.  In healthcare that means managing patients efficiently and frictionlessly and focusing on patient care rather than technical features.

Interested in learning more about how Content Services can help your hospital or clinic reduce information management inefficiencies? Check out our Content Services in Healthcare whitepaper.
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Chris Wynder

Chris is the Product Marketing Manager for Capture and ACM. He has a wealth of information management knowledge, particularly in highly regulated industries. He shares his deep belief in analysis and taxonomy as the basis of good information governance in his blogs.

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