2016 Resolutions With Dr. WFO

My New Year's Resolutions.jpgFrom the desk of Dr. WFO:

With the calendar year quickly coming to a close, I’’ve started reflecting back on 2015. Between the blogs, webcasts, events and everything else that makes up my job as Principal Evangelist,– it would be easy to say that 2015 was a success.

I was able to use the insights and knowledge gained throughout my career to help the call center community understand that there are real options when it comes to workforce optimization software.

That’’s not to say there aren’’t areas that I want to improve in. I was able to attend our user groups and some of the industry events this past year, which helped me to expand my understanding of trends and use of technologies – but I could have learned more.

In 2016, my first resolution is to attend more industry events to continue learning from and developing networks with contact center software users from across the globe.

Luckily for me, we will be sponsoring (and speaking at!) two of North America’s largest call center industry events in 2016. It would be great to meet you at one of these events -– check back for more information on our speaking sessions.

ICMI Call Center Expo & Conference
May 10-13, 2016
Long Beach, CA

IQPC Call Center Week                                                                                

June 27 – July 1, 2016
Las Vegas, NV

Have you started thinking about your resolutions for 2016? I’’d love to hear about them!

Roger Lee

Roger Lee, aka Dr. WFO, is an evangelist for Workforce Optimization and influences the strategic direction for our Qfiniti product suite. He brings 20+ years of industry experience managing contact centers, consulting and selling to contact centers. Roger's broad experience, coupled with an infectious passion for customer care, gives him a distinctive perspective that is always valuable. Roger advocates for balance, regularly touting the necessity for equal focus on people, process, and technology throughout all customer service initiatives.

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