I work on the Knowledge Center team and have to confess that I’ve been holding back a big secret! Over the past few months, the team has analyzed customer feedback about the usability of the site. Based on this, we came up with a prototype design and invited many customers, partners, and staff to preview the proposed changes. The ideas and suggestions we got from the preview prompted many updates to the prototype, and we’re finally ready to announce the big news!
I’m just one of the team members that worked on this update and upgrade, so I wanted to give my boss a chance to blog about all of the great things that her team, and other key supporting teams at OpenText, has done to improve the customer experience on the Knowledge Center.
So, let me introduce you to our guest blogger!
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Sabrina Lee |
On October 15, 2011, The Knowledge Center (KC) - which is powered by Content Server—will be upgraded to version 10.0.0.
With the upgrade, we are introducing many exciting and dynamic features in response to customer and employee feedback, which will help improve the KC experience. For now, we wanted to share the first of many changes you can expect to see over the next year.
Simplified interfaceWe have cleaned up the interface and removed irrelevant clutter. |
Streamlined navigationImproved navigation to the available resources. |
Enhanced featuresWe have added features that improve findability and interaction. |
Social capabilitiesWe have enabled KC users to comment, rate, and share information. |
Get a sneak peek of the upcoming improvements by watching the video.
References: OpenText Knowledge Center
