ECM Briefs

Events

SAPPHIRE NOW and the ASUG Annual Conference 2012 get underway today, Monday, May 14th, at the Orange County Convention Center in Orlando, Florida. It’s sure to be a busy event with multiple Customer Reference Roundtables, microforums, and ASUG education sessions. We’ll be at booth #1071 – stop by to chat and get information on our ECM Suite for SAP Solutions! 

Also on today’s agenda, is the Institute of Financial Operations - Fusion Conference 2012 in Nashville, Tennessee. Visit OpenText at booth # 218 and learn how our Open Text Accounts Payable for Oracle can increase efficiency when it comes to invoice processing. 

OpenText Content Day UK takes place Wednesday, May 16th at Twickenham Stadium. The two-day event is targeted to ECM professionals and will offer more than 40 educational and inspirational sessions.  Also, OpenText BPS Live! will be joining the fun to showcase its latest solutions. See you in London!

Webinars

Thursday, May 17th
• 2:00pm AEST: Optimise Your Lawson & Movex Functionality

 

News of the Week

On Thursday, May 10th OpenText shared news of an unprecedented double-win after achieving two 2012 Pinnacle Awards in the "Global Software Solution Partner of the Year" and "SAP Enterprise Support Integrated Award" categories.

"OpenText's long-standing, strategic partnership with SAP is benefiting thousands of businesses around the world," said Patrick Barnert, vice president, SAP Solutions at OpenText. "Not only have we won a Pinnacle Award for the fifth straight year, but we have won again in two categories, which is truly unprecedented. These prestigious awards clearly reflect all the hard work and dedication that our teams have put into providing world-class, tightly integrated solutions to our mutual customers. We look forward to our involvement in this year's SAPPHIRE® NOW conference, as well as our continued value-driven collaboration with SAP in the coming years."

Thought-Provoking Blogs

On OpenText Blogs, Get to Know OT features Tanya, User Experience Designer for OpenText. Her out of the ordinary passion can described as “cycling cuisine queen and not unlike most OT employees, this foodie is one smart cookie!

OpenText Events is happy to announce its new app, OpenText Events LIVE! Download the app and get instant access to agendas, sessions, speakers, and more!

Deb Lavoy paints a picture portraying why you should strive for a business that matters over a business that’s social in her blog post, Why Brands Need to be More Like Artists.

Tom Jenkins makes the case for mobile ECM apps in part 8 of his ongoing blog series, The Rise of the Mobile Enterprise. 

The Fax Solutions team looks at why protected health information (PHI) security is still a challenge.

In other blogs, Lubor Ptacek explores the broadening application of content analytics, attributing it to more affordable computing power and more realistic demands on technology. 

OpenText in the Media

OpenText’s Deb Lavoy gets a mention for her “refreshing point of view” on connecting with customers through storytelling in Fast Company’s, 6 Questions All CMOs Need To Ask Themselves.

Community Corner

Have a heart…and take part in the 14th Annual Hardy Hearts Walk on Saturday, May 12th at the Picnic Shelter in Waterloo Park. Registration starts at 9:00am and donations will go to The Waterloo Regional Cardiac Rehabilitation Foundation Inc. (a.k.a. as Hardy Hearts).

And don’t forget to wish Mom a “Happy Mother’s Day!” on Sunday, May 13th. Is Mom a music lover? Take her to a “Mother's Day Concert” compliments of The Waterloo Concert Band. Door prizes to be won!  

Name: Tanya

Occupation: User Experience Designer for OpenText

Number of years at OpenText: It’s a bit of a long story, but let’s just say I began working with the company as a contractor in 1999 and became a full-time employee in 2011.

Office location: Austin, TX

Tell us a bit about what you do at OpenText: 

I lead the user research initiatives for the User Experience Team which include doing usability testing of software, conducting customer interviews, writing surveys and helping design the user interfaces of OpenText products.

What do you like best about working for the company?

I really enjoy working with our customers. They are all so smart, innovative and committed to being successful with our software.  I learn from them and am inspired by them daily. I also enjoy learning and working with the latest technology.  OpenText is always investigating new trends in technology, which is a lot of fun.

When you’re not working, what do you like to do with your time? 

Most of my time not working is spent being a mom and driving a carpool for my two kids. In what little time is left, I like to read and ride my bike. I also have a passion for "trailer food" and attending live music events, especially the Austin City Limits Music Festival.

Tell us something interesting either about yourself or what you've done. 

I have a Ph.D. in Cognitive Psychology. When I tell people that, they often assume that I don't use my degree at all. But I use it every day! I actually always wanted to work with people using technology. It was my intention to work to make technology accessible to everyone.

On another note, I celebrated my birthday this year by riding my new bike to food trailers around Austin with my husband, sampling their food along the way.

Thanks Tanya!

Events

The National Conference on Managing Electronic Records (MER) 2012 kicks off today, Monday May 7th, at the Westin Hotel in downtown Chicago. Celebrating its 20th anniversary, MER continues to offer great speakers, sessions, and networking opportunities. Look for us at the OpenText table!   

Henry Stewart DAM New York will be held at the Hilton New York from Thursday, May 10th-Friday May 11th. The two day conference is dedicated to digital asset management – all from the user’s perspective. Don’t miss OpenText’s Digital Media Solutions Expert, Guy Hellier’s, TechTrack, From “Born Digital” to “Made for Multi Channel. 

Content Day Nordic will get underway at the Courtyard Marriott in Sweden on Thursday, May 10th. This will be the first time Content Day Nordic operates as a two-day event. Day one will feature keynotes, breakouts and exhibitions and day two will be tailored to the technical audience, focusing on educational sessions. 

Webinars

Tuesday, May 8th
• 11:00am EDT: OpenText Contract Management 10.1 Release Overview & Roadmap

Thursday, May 10th
• 11:00am EDT: Administrating OpenText Public Information Request Tracking 10.0.0

News of the Week

On Thursday, May 3rd OpenText announced Exceed onDemand for Apple iPad.

"As a new generation of enterprise workers usher into the post-PC world, organizations need to bridge the gap between their critical line-of-business applications and these new devices." said Eugene Cherny, General Manager for Connectivity at OpenText. "Exceed onDemand for iPad allows them to offer a mobile, touch-friendly, collaborative solution to access UNIX applications, without sacrificing security or compliance."

Thought-Provoking Blogs

On OpenText Blogs, George Harot looks at instant gratification as the deciding factor in what can make or break an app. While apps are acquired in a matter of seconds, they can just as easily be deleted if the user’s expectations are not met.

A recent ECM Briefs post explores James Latham’s approach to creating and deploying a content management strategy. His thoughts on the matter are fleshed out in his recently published DOCUMENTmedia article and can be heard in this podcast.

Lastly, on the Customer Communications Management Blog, Marc van der Zon promotes the benefits of making personalized communications part of your business strategy.

OpenText in the Media

OpenText’s Chief Marketing Officer, James Latham, contributes a byline in DOCUMENTmedia in which he shares his approach for Creating a Content Management Strategy to Achieve Marketing Greatness. 

In her CMSWire article, Being Human: Why Knowledge Workers Need Adaptive Case Management, OpenText’s Deb Miller highlights the human factor as the most important element in driving meaningful process improvements for your business.

In KMWorld’s, Three hot issues in records management, OpenText’s Mark Mandel gives his thoughts on an integrated approach to records management and commented on the benefits of auto-categorization. 
 
UK publication, The Drum, reported news of a shift in mailing practices spurred by rising stamp costs that will see UK businesses transitioning from traditional to electronic communication.

Have You Seen It?

New OpenText Tempo YouTube video shows why you need to Get in with the right cloud to ensure safe file sharing!

Also, take some time to click through an interesting slideshare presentation by OpenText’s Joyce Hostyn on the Psychology of User Adoption.

Community Corner

On Saturday, May 5th, Waterloo will host “DIG IN”, a region-wide, one day food drive. It runs from 10:00am – 3:00pm with a concert to follow at Waterloo Public Square. Do your part to support your community. Every donation makes a difference!

As we all know, marketing to a global audience presents many challenges. While you may know everything about your market in, say, North America, what do you know about other regions? What type of cultural issues may drive their activities in APAC? How do they conduct business in EMEA? What is their adoption of social media technologies?

Take a look at an article that James Latham, Chief Marketing Officer at OpenText wrote that appeared in Document Magazine. The article discusses the importance of taking a holistic view when creating and deploying a content management strategy. Pay special attention to the example of how Nissan improved their customer experience by carefully mapping out and deploying their content management strategy.

You can also catch a great podcast James recorded on this subject here.

Events:

The final U.S. OpenText BPS Live event takes place Thursday, May 3rd in Dallas, Texas. See you there!

Webinars: 

Wednesday, May 2nd
• 10:00am GMT: Cutting Costs - The future of HR: Employee File Management Webinar

Thursday, May 3rd
• 4:00pm GMT: Navigation and Dashboard Tools for Content Server by KineMatik

Thought-Provoking Blogs

On OpenText Blogs, CSO and Executive Chairman, Tom Jenkins outlines a fusion of features, that in conjunction with secure access, will render mobile devices indispensible for managing business related content.

Clement Delapre provides statistics showing that while individuals are quick to go mobile in their everyday lives, the majority of the business world is developmentally delayed, forgoing the benefits that mobilized content would provide to both employees and customers.   

Jennifer McCredie suggests letting go of traditional marketing tactics in favour of digital engagement, pointing to research from Sirius Decisions that predicts: “by the year 2015, 71% of all inquiries for Marketing will be coming from the Web.” 

On the Because Process Matters Blog, Derek Weeks shares a YouTube video Talking about OpenText Shared Services Center as part of his recent post, High-Velocity BPM Comes to the Cloud.

The Fax Solutions Blog team recaps a recently held IT Webinar and reviews responses to some of the polling questions in regards to the current state of security and compliance in the healthcare industry.

In other blogs, Lubor Ptacek provides an OpenText history lesson, describing the who, what, when, where, and why of the company. Do you know where OpenText got its name from? Read the blog and find out!

OpenText in the Media

Canada 3.0 took place this week and there was no shortage of interesting discussion. The Record’s Power of big data will transform society, Canada 3.0 forum told captured OpenText President and CEO, Mark Barrenechea’s attitude toward the huge data sets and what they have in store for the future, “With big data comes big responsibilities.” 
 
John Price contributed a CMSWire post, DAM Irony and the Evolving Ecosystem, which looks at how the challenge of islands and silos of digital assets has been recreated with islands and silos of DAM throughout the organization.

The Branham 300 rankings are out and OpenText took the number one spot on the list of the top 25 top software companies in the country. The full story can be found at The Record.

Brian Podolsky raised the question, “OpenText Tempo: Time to Drop the Dropbox?” in his Kennedy Kraft blog post.

If you missed it, OpenText celebrated its 20th Anniversary last Friday, April 20th. Local media was in attendance including The Record which published OpenText celebrates two decades in a short lifespan industry and 570 News which captured Tom Jenkins’ thoughts on the milestone in this YouTube interview. If you’d like the “short and tweet” coverage, be sure to check out the storified summary!

Community Corner

Waterloo Earth Day is Saturday, April 28th! The family fun starts at 10:00am at the Laurel Creek Conservation Area. Plant a tree, build a birdhouse, take part in a traditional drumming circle and get in touch with nature. 

When you wish upon a star…make sure you’re using a high powered telescope so that you can see it clearly! Saturday, April 28th is also Waterloo’s Free Public Star Party! In celebration of the "International Day of Astronomy", members of the public are invited to view the night sky using telescopes, cameras, and computers. The star gazing starts at 7:30pm at the Waterloo Park Picnic Area #9.

Events: 

Canada 3.0 kicks off tomorrow, Tuesday, April 24th at the Stratford Rotary Complex in Stratford, Ontario. Keynote presenters and panelists will share their perspectives and ideas on a range of topics influencing Canada’s digital media future. OpenText speakers attending include: CEO & President, Mark Barrenechea, CSO & Executive Chairman, Tom Jenkins, and VP of Product Marketing, Lubor Ptacek. For details on the conference sessions, please view the schedule. We look forward to seeing everyone tomorrow - let’s make that moonshot goal a reality! 

Webinars:

Tuesday, April 24th
• 10:00am EDT: Alchemy Customer Briefing -  Morning Session
• 10:30am EDT:ILTA Webinar - Stop Risking the Firm with Dropbox and get in the RIGHT cloud with OpenText Tempo 
• 11:00am EDT: OpenText Content Server 10.0.0 Update 6 Overview and Roadmap

Wednesday, April 25th
• 11:00am EDT: OpenText Web Site Management Product Overview and Roadmap

Thursday, April 26th
• 11:00am EDT: Fax Continues to Thrive: The Continued Improvement of OpenText RightFax

News of the Week

On Tuesday, April 17th OpenText announced new solution, OpenText Global Brand Management as well as OpenText Media Management 7.1.

"The OpenText Global Brand Management Solution is focused on helping companies increase the value of their brand, a concern for Chief Marketing Officers everywhere," said James Latham, Chief Marketing Officer at OpenText. "Global Brand Management provides transparency and secure access to all digital marketing content, helping to increase productivity, integration and performance, while significantly contributing to better ROI and lower total cost of ownership, and ultimately a rich and engaging customer experience."

On Wednesday, April 18th OpenText revealed the latest version of its document management solution, OpenText Alchemy.

"Businesses of all sizes are being required to be accountable for an ever increasing number of documents being generated and received within their organization," said Matthew Brine, General Manager, OpenText Fax and Document Distribution. "OpenText Alchemy builds on the core tenets of simplicity, usability and reliability to deliver a range of new capabilities in a simple web interface that further streamlines the process of managing the entire data and document lifecycle, from capture to destruction."

Thought-Provoking Blogs

On OpenText Blogs, Joyce Hostyn discusses the Psychology of Adoption - Why Most Change Programs Fail, suggesting that “…when it comes to success of an ECM deployment, technology is only a small piece of the puzzle. ECM isn’t a technology challenge. It’s a people challenge.”

The OTCC team is helping users help themselves with the new and improved Customer Self-Service site, also known as CSS Phase 2. Check out the video for a quick review of customer friendly features such as personalized information, semantic search, and easy file upload!

In other blogs, Lubor Ptacek discusses the challenge millenials face in finding a progressive workplace that accommodates and encourages their technological acuity and innovative ways of thinking. This topic will serve as the basis for Lubor’s Canada 3.0 session next week, The millennials’ role in the consumerization of IT. 

OpenText in the Media

CMSWire has got OpenText news and events covered, giving readers the low down on two new OpenText solutions in Busy OpenText Releases Global Brand Management, Upgrades OpenText Alchemy and sharing notes from Marci Maddox’s OT Content Day New York breakout session, Behind the Scenes Look at the New Digital Media World.

Have you read it?

Fix yourself a coffee - we have a number of interesting OpenText and Aberdeen whitepapers for your perusal!
• Online Marketing - How to Create Value from Today's Digital Environment (by OpenText)
• Multi-Channel Digital Marketing: The New Era of Customer Engagement (by Aberdeen) 
• Social Compliance: Protect Brand Equity and Ensure Governance (by Aberdeen)   
• CEM - Using the Power of Analytics to Optimize Customer Delight (by Aberdeen)

AIIM has also issued an interesting research report, details can be found in this press release carried by Reuters, AIIM Research Finds Enterprises Late to the Mobile Revolution. 

Community Corner  

Looking to do something good for the environment? Help keep Waterloo Park the beautiful place it is by picking up litter Saturday, April 21st from 10am – noon at the Tim Hortons Community Clean-up Event. Gather garbage for a chance to win a grand prize bike and enjoy Tim Hortons refreshments!