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AI helps you hear your customers’ voice

Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this blog post I’ll explore the…

November 21, 2019 5 minutes read
Top Tech Trends for 2016

Top Tech Trends for 2016

“If you want something new, you have to stop doing something old.” – Peter Drucker In the Internet era, we talked about being “amazoned”. In…

January 1, 2016 8 minutes read
Digital Engagement: A New Business Requirement

Digital Engagement: A New Business Requirement

Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

September 17, 2015 3 minutes read
Did You Know 76% of Automotive Companies Exchange B2B Transactions Electronically?

Did You Know 76% of Automotive Companies Exchange B2B Transactions Electronically?

In December last year I posted a blog relating to a new study from OpenText that was conducted by IDC Manufacturing Insights. The main goal…

January 16, 2015 6 minutes read
Experience Suite Release—Adaptive, Omni-Channel Experiences

Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop…

April 10, 2014 3 minutes read
EIM Success Stories: Turning Information into Innovation

EIM Success Stories: Turning Information into Innovation

A major natural gas company is experiencing a higher level of internal control over its procure-to-pay process and an 85 percent success rate for vendor…

October 28, 2013 2 minutes read
Marketing automation tools and WEM

Marketing automation tools and WEM

While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every step onto or off the…

March 18, 2013 6 minutes read

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