In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy…

Fraud, in all its forms, is a pervasive problem, spanning industries and preying on vulnerabilities in federal and state government systems. Each year in the…

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…

Citizens today are becoming increasingly aware of how their actions and the actions of the organizations they work with affect the world around them—a trend…

Willkommen to the first of three OpenText World EMEA 2023 – Innovation Summits: join global thought leaders and regional experts for an unforgettable experience in…

According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience….

As the U.S. House of Representatives transitions to a new set of leaders, I can reflect upon my experience going through three Administration transitions as…

In 2020, five years’ worth of digital adoption for citizens and businesses happened in about eight weeks. Government agencies worldwide were able to pivot to 100% digital…

How many homeowners know about their local Department of Public Works? Or, to rephrase, are you aware that the city or county department that handles…

It’s great to be part of the OpenText™ Public Sector team, after more than 20 years working at a senior level within U.S. government agencies….

Late in 2019, the U.S. government introduced the Grant Reporting Efficiency and Agreements Transparency (GREAT) Act to modernize grant reporting and free up time to…

Many countries, including the UAE, Saudi Arabia and China, have launched ambitious ‘Vision’ programs aimed at dramatic societal and economic transformation. In each case, the…