OpenText

Excellence in Sales Order Entry – From Document to Digital

digital sales orders

Sales orders, the documents with the odor of company success attached to them! Physical (or electronic) proof that your company sells products that your customers like. Proof that you make money and create and retain jobs. So what could there be that is not to like about sales orders? Well, the question here is: Are your sales orders solely creating value and financial success for your company? Or are they also costing you money? Are they slowing down your business? Maybe even creating conflicts with your customers? Fully digital sales order process – why? In a digital world, you should consider automating your sales order entry process from beginning to end. The digital sales order process should start the minute a sales order enters your company, from document to digital. This should be independent from your input channel – whether your sales orders reach you via EDI, email, fax or paper document, make sure to digitize your sales orders when they first touch your company. Many of our customers have EDI in place for 60 – 80% of their sales orders. However, the remaining 20-40% slows down their business, preventing them from having full insight and transparency of the status of ALL sales orders. The impact When our customers started to capture the data also from PDFs, emails and paper documents, they realized how valuable a fully automated a digital process is. With their model from document to digital they turned the sales order process into a fast, customer-friendly and fully transparent process. They now have full insight into the status of any sales order. If a customer has a request referring to a sales order, they can answer it within seconds, independent from its input channel or process status. Reporting and transparency have exponentially improved. Management is now able to track the performance of the sales order process across countries, from month to month or year over year. Now, even the performance tracking task is a simple activity, too. It is fast and it is accurate. Not only for the electronic input channel, but for all sales orders. The information extracted is also proof that with the new integrated sales order automation, customers have been able to cut sales order cycle time in half by also automating the remaining 20-40% of sales orders. Customer relationships have also improved because disputes over orders and invoices or wrong deliveries have reached an all-time low. The analysis of sales orders allows making purchasing recommendations to customers from evaluating other customer orders – those who regularly order specific products in combination with other products. These cross-sell opportunities are well-received by customers as they create value and often help to meet their core business needs. Have you identified a need to further digitize your sales order entry process? Take a look at how OpenText™ Business Center for SAP Solutions helps to improve the sales order process and much more.

Read More

Webinar Outlines a Bright Future as OpenText and Documentum Come Together

Documentum webinar

On February 2, I had the good fortune to participate in a very interesting webinar hosted by AIIM. Inspired by the new union of OpenText and Documentum, the event brought together a variety of experts to discuss what the pairing means to customers of both, the partner network, and the industry in general. And the interest was certainly there — registration numbers were some of the highest AIIM has ever seen. Well, we covered what we set out to, and more! The roundtable discussion and subsequent Q&A session were wide-ranging and dynamic, addressing the concerns of the customer base and future product integration plans, but also delving into a wide open sharing of views around the present and future state of ECM and the skills that organizations are going to need in order to be successful. If you didn’t get the chance to attend the webinar, then setting aside some time to listen to the webinar-on-demand would be 60 minutes of your time well spent. Regardless of your current solution provider or your role in ECM, there’s some thought-provoking perspectives on topics like “the difference between ECM and Content Services” and “the kinds of technology and business competencies an organization needs to have – or develop – in order to embrace this shift toward content services.” I hope you enjoy it as much as I did. Finally, please join us on February 14 as AIIM Chief Evangelist John Mancini and I connect once again to present Next-Gen Information Management — Succeeding in a New Era. We’ll be examining the emerging age of Content Services and what that means to the traditional concept and practice of ECM. Sit in to gain valuable insight into the changing definition of ECM and learn the next steps that will allow you to prepare for the future while maximizing your current investment. Here’s hoping everything OpenText and Documentum do together in the future is as great as our first webinar!

Read More

Avoiding Digital Culture Shock: Why Financial Services Must Embed A Digital Culture

Financial Services

In this blog we welcome guest blogger Lindley Gooden, Managing Director of Greenscreen and a former television and radio journalist. Join him as he chairs a financial services live debate on embedding a digital culture at the Innovation Tour in March. As a former journalist for the BBC, ITV and Sky, as well as more than a decade spent working with companies worldwide, I’ve had the privilege of spending more twenty-five years helping people to tell the world, as clearly as possible, what’s on their minds. It’s involved meeting some 40,000 people – many of them consumers, technology vendors, business leaders – not least in the banking and financial services. You hear a lot of honest, practical and blunt points of view along the way. Indeed, listening to all sides of the conversation is rarely dull and always full of insights – particularly now, on the topic of digital transformation in financial services. As consumers, most of us have taken to it like a duck to water. We are not only empowered, but inevitably, impatient. High expectations, and low loyalty challenge every business sector – especially if we think we’re getting sub-standard service. But from an organisational perspective, it’s clear that many are struggling to tear down silos internally, while scrambling to put a convenient, connected and customer-focused front end onto legacy back office systems. Multichannel to omnichannel, to personalised to artificial intelligence (AI), all in less than ten years. So, as, technology vendors continue to demonstrate the benefits of an end-to-end digital process across the whole business, we’re now turning to the teams who turn that insight into practical value. Hearing so many accounts from the top makes it clear that it’s crucial to talk about the culture, sharing information and insights, and collaboration. Investment in technology offers powerful real-time decision-making, but digital transformation now needs to be part of the culture, not just part of the infrastructure. In our personal lives as consumers, we’ve already made the leap. But supporting innovative digitisation efforts at work is a new frontier that is now seen by more nimble operators in financial services as being equally important. Those organisations able to get employee buy-in to their digital vision, boost digital capabilities, and create a truly customer-centric culture have a noticeable competitive advantage. It’s something I’ll be discussing in depth at the upcoming OpenText Innovation Tour London on 21 March. I’ll be chairing a financial services live debate on embedding a digital culture with some of the industry’s foremost experts on the subject. With so much investment in understanding the technology, and gathering data and insights, it’s clear that the real digital training around culture is only just starting to kick in.  Getting this right will set the bar for how well your digital strategy will be executed and ultimately received. Getting it wrong (or failing to recognise the requirement in the first place) could be costly, and result in what Accenture calls “digital culture shock.”  That’s because transforming your business is one thing, but you must take your employees (and the right partners) with you. Obviously a challenge, but there are great examples across the sector that have produced stunning results. So this year, we want to explore real world examples, successes, practical advice, and results during the upcoming debate. If any of these issues sound familiar to you, I’d urge you to attend. It’s going to be an opportunity to hear – and contribute – at the highest level. Creating a workforce that’s digitally fit and focused on the customer’s omni-channel expectations in this brave new digital landscape is an extraordinary opportunity for growth, commercial gain and innovation from within. Join us in London. I look forward to seeing you there.

Read More

OpenText Innovation Tour 2017 am 28. März in München: Machen Sie sich bereit für die digitale Welt

Innovation Tour

Die OpenText Innovation Tour 2017 kommt am 28. März nach München. Die digitale Welt ist längst in unserem Alltag angekommen. Und ob beruflich oder privat – die Digitalisierung hat unser Leben verändert. Was vor wenigen Jahren noch nach Science Fiction klang, könnte durch die rasante technische Entwicklung schon bald Realität werden. Vielleicht nutzen auch Sie demnächst den Roboteranzug für Ihre Mitarbeiter in der Produktion, digitale Zwillinge oder rüsten Ihre Vertriebskanäle mit vollautomatisierten Geschäften auf. Ob in London, Sydney, Singapur oder in München: Auf unserer internationalen Innovation Tour zeigen wir Ihnen, wie unser Angebot zur Plattform für Ihre digitalen Geschäftsmodelle wird. Und wir informieren Sie über die aktuellen Entwicklungen im digitalen Bereich. Profitieren auch Sie vom Ideen-, Know-how- und Erfahrungsaustausch mit unseren Experten und Ihren Fachkollegen. Die diesjährige Innovation Tour macht am 28. März 2017 in München Station. Ab sofort können Sie sich hier anmelden. Erkenntnisse und Erfahrungen: Digitale Transformation aus erster Hand Daten definieren unsere Wirtschaft immer wieder neu. Für fast alle Organisationen in sämtlichen Branchen gilt: sie müssen sich wandeln, wenn sie auf dem Markt bestehen und konkurrenzfähig bleiben wollen. Deshalb spreche ich immer wieder gerne mit unseren Kunden, um zu erfahren, wie sie die digitale Transformation meistern. Die Digitalisierung entwickelt einerseits zerstörerische Kräfte, die sich auf den Menschen, Unternehmen und globale Märkte auswirken. Andererseits bietet sie – auch in den DACH-Märkten – eine Menge Chancen. Der Grad der Zusammenarbeit und Innovationsfähigkeit unserer Kunden beeindruckt mich jedes Mal aufs Neue. Speziell, wenn sie auf neue Art profitieren: durch höhere Flexibilität, bessere Erkenntnisse und der transformativen Wirkung der digitalen Reaktionsgeschwindigkeit. Aus diesem Grund freue ich mich bereits jetzt auf einen der Höhepunkte in diesem Jahr: die alljährlich stattfindende Digital Innovation Tour 2017. Am 28. März kommt die Innovation Tour nach München. Als Hauptreferenten erwarten wir unseren CEO Mark J. Barrenechea, OpenText President Steve Murphy und unseren Executive Vice President Muhi Majzoub. Branchentreffen auf hohem Informationsniveau Wenn Sie im letzten Jahr dabei waren, wissen Sie, wie sehr sich die geballten Erkenntnisse, Erfahrungsberichte und das gesammelte Expertenwissen für Ihre diesjährigen Digitalstrategien und darüber hinaus auszahlen. Nach Ansicht unserer Kunden sind es die persönlichen Gespräche auf hohem Niveau und das Netzwerken, die unsere Innovation Tour besonders auszeichnen. Das Ziel: wir möchten Sie auf neue Ideen bringen, Ihnen Erkenntnisse aus erster Hand vermitteln und Ihnen innovative Lösungen zu gängigen Herausforderungen im Datenmanagement vorstellen. Die Innovation Tour führt um die ganze Welt und bietet eine ausgezeichnete Gelegenheit, Vorträge von führenden Branchen-Experten zu erleben, die Ihnen aufzeigen, wie Sie den digitalen Wandel für Ihr Unternehmen nutzen können. Wir informieren Sie zudem ausführlich zu allen spannenden Innovationen von OpenText, die wir demnächst auf den Markt bringen. Best Practices und Lösungen live erleben Neben zahlreichen Fallstudien aus der Praxis erwarten Sie lösungsspezifische Break-Out-Sessions und Demos. Unsere Kunden schätzen diese, weil sie dort aus erster Hand erfahren, wie andere Organisationen ihre Enterprise Information Management Systeme (EIM) für ihre digitale Transformation angepasst haben. Ein weiterer Vorteil: Sie können in diesen Sessions konkrete Fragen zur Lösung bestimmter Probleme stellen, die unsere Experten beantworten. Wir möchten die Innovation Tour 2017 noch nutzbringender und attraktiver gestalten, als im vergangenen Jahr. Um dem steigenden Interesse gerecht zu werden, haben wir uns für einen zentraleren Veranstaltungsort entschieden. Die diesjährige Tour findet im Hilton Munich Park Hotel am Englischen Garten statt. Falls Sie bereits am Vortag anreisen, laden wir Sie ab 19.00 Uhr zu unserer Welcome Reception ein. Dort haben Sie Gelegenheit, uns und unsere Experten in entspannter Atmosphäre kennenzulernen. Ob Sie die Innovation Tour bereits kennen oder zum ersten Mal dabei sind – wir unterstützen Sie gerne dabei, das bestmögliche digitale Erlebnis bereitzustellen – für Ihr Unternehmen, für Ihre Partner aus dem weiteren Geschäftsumfeld und natürlich für Ihre Kunden. Wir möchten dafür sorgen, dass Ihr Unternehmen die unbegrenzten Möglichkeiten des EIM für sich entdecken kann. Genau das ist unser erklärtes Ziel bei dieser Konferenz. Hier können Sie sich für die Innovation Tour am 28. März 2017 in München anmelden. Sind Sie dabei? Ich freue mich auf Sie!

Read More

Finding the Right Information in your Stockpiled Content

content search

Where did that document go? If you’re like me, one of the most frustrating things in your workday is searching for some piece of information that you’re sure you have, but is just out of your grasp.  Is it in my email?  Did I put that in the team folder?  Which folder? Is it archived? A report by Hyperion Group confirms that a major barrier to adopting Enterprise Content Management (ECM) systems is that users find it too difficult to locate documents (Source: Hyperion Research, MarketView Report 2016). Content needs to be findable Organizations continue to create a massive amount of content – from contracts to engineering drawings, email messages, images, and much more. For the most part, ECM systems have brought good rigor to collecting and storing content – and applying basic metadata to aid in classification and retrieval. So why can’t I find that document – even using the search function? Well, it could be a couple of things. The metadata captured from the user when submitting the document to the repository was limited. Over time, terminology has changed – and the metadata associated with the document has become less meaningful (e.g. you’re searching for “terminations” but the content was originally classified as “layoffs”) New approach required For searches to be effective, an investment into organizing your content must be made. And this can’t just be forcing your staff to fill out more metadata fields when they submit a document to the system. Fortunately, there have been many advancements in software that can automate the capture of metadata in order to augment the findability of information. I really believe that this promises to be the next leap forward that will drive user adoption of ECM systems and make ECM an indispensable tool rather than an obligation that is mandated from management. Beyond structured metadata Take for example OpenText™ eDOCS which can be paired with OpenText™ Content Analytics to dramatically improve the content search experience.  It’s all about using technology to automate the remediation of metadata. It can be as simple as using metadata to coalesce all kinds of content (e.g. “find all contracts for vendor ACME”).  But it’s also about going beyond structural metadata (e.g. title, date) and leveraging semantic metadata.  By this, I mean things like: Similarity analysis that enables you to find similar documents for any document Sentiment analysis that addresses what one might think of as subjective things like the tonality of an item (e.g. negative opinions). Companies are investing in these sorts of technologies in order to unlock business value from stockpiled content by applying automation to the capture of inferred metadata. These companies are at the forefront of driving adoption of ECM systems by appealing to that most basic need – i.e. making your content more findable. Visit our microsite to learn more.

Read More

Join us for a Special AIIM Webinar Discussing the OpenText Acquisition of Documentum and the Future of ECM

AIIM webinar

The deal is sealed! Today, OpenText announced that we’ve finalized our acquisition of Dell EMC’s Enterprise Content Division, including the Documentum product group. When the proposed purchase was first announced last September, it generated speculation and opinion. Now, as the teams formally begin working together, it’s time to have an honest, straightforward conversation about what this union of leading ECM organizations really means to customers, to the combined partner network, and to the larger ECM marketplace in general. To help answer these questions, I’d like to invite you to a unique webinar on February 2. In partnership with AIIM, it will be part round table discussion, part Q&A session, and all valuable insight providing answers to the questions you may have. The roundtable will feature AIIM Chief Evangelist John Mancini, OpenText product experts, a successful Documentum partner, and the highly respected analyst Alan Pelz-Sharpe from Digital Clarity Group. The wide discussion will range from where ECM has come from, to upcoming integration strategies, and then to where ECM is headed next. Discussion should be lively to say the least! Please join us and register to attend here.

Read More

OpenText Strengthens EIM Portfolio with Completion of ECD Acquisition

In September, OpenText entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. I am delighted to announce that as of today this acquisition is complete. The addition of ECD’s 25+ years of leadership in Enterprise Content Management (ECM) further strengthens the OpenText product portfolio and our commitment to delivering the most functionally complete Enterprise Information Management (EIM) platform in the market. This acquisition provides exciting opportunities for current and future OpenText customers. Existing customers will benefit from a more functionally complete EIM platform while the ECD customer base will benefit from integration into OpenText technology, as well as gaining access to the number-one EIM Cloud and OpenText SaaS applications via flexible, on-premises, cloud, or hybrid deployment options. Specifically, the addition of Dell EMC’s offerings from the Documentum, InfoArchive, and LEAP product families will help to fulfill our strategic vision of growth and leadership in all sub-segments of the EIM market. Our EIM offerings will be enriched by industry-packaged solutions and deep customer relationships across the globe. Along with product enhancements and a worldwide customer base of more than 5,600, the acquisition brings 2,000 talented ECD employees to the OpenText family. Together, we will be over 10,000 professionals strong, focused on customer success in EIM and enabling the digital world. Investing in innovation and development is a key objective at OpenText. As we continue to grow and expand into new markets in meaningful ways, I’d like to welcome ECD customers and employees to OpenText, a focused and dedicated software company that lives, breathes, and sleeps EIM software. Given the importance of the announcement, the ECM Community will be gathering together for a candid discussion of the marketplace and how the acquisition fits into the future of content management. Attend the roundtable session. For more information about this acquisition, read the press release.

Read More

Top Tech Trends for 2017

Information technologies are accelerating at an exponential rate, ushering in the fourth industrial revolution. This is a digital revolution and the pace of change is unprecedented. This revolution incorporates machine learning (think parallel processing and neural networks) and the concept of self-assembly or self-programmability. As technologies continue to advance, they accelerate the progress of other technologies, and so on and so on. To illustrate this, we can look at the evolution of disruptive technologies. In 2016, everyone was excited about the promise of 3-D printing. Now, we’re gearing up for 4-D printing, an emerging technology that will enable us to print objects that reshape or assemble themselves on-the-fly, based on intelligent data. To make this level of self-assembly a reality, we will need dynamic and agile systems. Enter the Internet of Things (IoT) as the digital platform of the future. But the potential of the IoT has evolved into the “Intelligence of Things”. Even Uber, the popular ride sharing app, has advanced its concept of on-demand travel to incorporate a fleet of electric aircrafts (called “Elevate”) to lift us up and out of the chaos of gridlocked ground traffic (yes, just like in “The Jetsons”). The old approach to technology development moved linearly at the speed of human coders. The new model progresses exponentially at the speed of data, intelligence, and self-assembly. Based on this new model, here are my top picks for technology trends that will dominate in 2017: 1. AI and Advanced Machine Learning: The Automatic Enterprise Thanks to parallel processing, big data, cloud technology, and advanced algorithms, Artificial Intelligence (AI) and machine learning are becoming more powerful. As tech giants like Google, Facebook, and Apple invest in AI, it is becoming more mainstream. People already interact with virtual personal assistants (PAs) like Apple’s Siri and Google Assistant. Facebook successfully created technology to identify people’s faces with its facial recognition app. Recommendation engines and robo-advisors are becoming a reality in financial services. And robotic butlers are delivering room service in hotels around the world. The analysts are jumping on board, with Forrester predicting that investments in AI will grow 300% in 2017 and Gartner forecasting that 50% of all analytical interactions will be delivered via AI in the next three to five years. These are impressive numbers. But how will these investments pay off for the enterprise? Are computers really more intelligent than people? Many jobs will disappear through automation and others will change significantly as the enterprise becomes more automated and intelligent. Over the next few years, some of us could be answering to robo-bosses. From a productivity perspective, we spend a third of our time in the workplace collecting and processing data—AI could all but eliminate this work. Every job in every industry will be impacted by machine learning. The upside? The opportunity to think exponentially means that the potential applications for these technologies are limitless. For businesses, understanding cognitive systems, big data analytics, machine learning technology, and AI—and how to leverage them—will be critical for survival. In the short term, these technologies will give organizations faster access to sophisticated insights, empowering them to make better decisions and act with agility to outpace their competitors. 2. The Year of Intelligent Things: A Smarter You in 2017 The capability of smart machines increases substantially as they are infused with standalone intelligence. AI and machine learning will be embedded into everyday things like appliances, cars, sensors and drones. Even our thermostats will continue to become more intelligent; they will not only learn our heating and cooling preferences, but also analyze factors like on- or off-peak use, weather forecasts, and previous consumption patterns to give us recommendations to reduce utility bills. This intelligence will be coded into apps. These apps will be driven by data and context, they will synthesize vast amounts of information, learn our behaviors, and react and adapt in real time to deliver relevant and personalized outcomes. Whether they make us more productive at work, optimize our health, or manage energy and utilities consumption in our homes, intelligent things and apps have the power to direct our actions and influence our interactions to help us make better decisions and, ultimately, improve our quality of life. 3. Get Ready for Your Digital Twin In 2017, advances in connectivity and machine intelligence will enable us to demonstrate the large-scale advantages of digital twins. A digital twin is a dynamic software representation of a piece of equipment or system that emulates the original’s materials, measurements, component parts, and behavior. More importantly, a digital twin also includes data that is unique to the asset it represents. Digital twins are created and maintained to allow simulation, analysis, and control. Initially developed by the military for aircraft, digital twins are gaining traction in other industries, such as renewable energy and manufacturing. The GE Digital Twin has created cloud-based computer models of wind farms which connect turbines while collecting and analyzing data to make them 20% more efficient. Black & Decker has digital twins of assembly lines and materials in one of their factories and has reported improvements of 12% and a 10% increase in throughput. Over the next year, organizations will use digital twins to boost efficiency, optimize design and performance, and improve quality. Over the next five years, billions of objects will be represented by digital twins, including equipment, facilities, environments, processes, and even people. For every physical asset there will be a virtual copy running in the Cloud. Their potential lies beyond demonstrating proof-of-concept to mirroring an entire supply chain to support globalization and promote economic gain. In the not too-distant future, our own digital twins will help us make better decisions. As the next version of the virtual PA, an algorithm-based identity will maintain all of our preferences and relevant data, prompting us to act based on this information through notifications, reminders, recommendations, and more. 4. The Evolving Mesh App and Service Architecture With all the apps, networks, devices, and channels, how do you make the experience seamless for the user? This is a question that will influence tech R&D in 2017. The “digital mesh” refers to everything that is connected across digital ecosystems—from people to processes to things. As more services and apps connect across more channels and networks, the digital mesh is growing and as it does, it is fundamentally altering the user experience. Consumers expect a seamless experience that flows across a shifting set of devices and channels, combining the physical and virtual. This kind of ambient user experience requires that the supporting platforms, technologies, and architectures must also change. Enter Mesh App and Service Architecture (MASA), a modern architecture that allows for modular, flexible, and dynamic solutions. MASA connects devices, apps, services, and other information sources in a consistent user experience across the digital mesh. It leverages cloud and server-less computing, containers and micro-services, and dynamically supports user needs as they interact with their technology and devices. MASA is an architectural shift that will require significant changes to enterprise infrastructure and R&D. 5. The Best Defense is a Good Offense with Adaptive Security Adaptive security tops the CIO agenda. While moving to digital presents enormous opportunity for business growth, it also presents great risk for cybercrime. In 2016 alone, cybercrime was the second-most reported economic crime. As the number and sophistication of cyberattacks increases, an effective enterprise security becomes more critical than ever. The traditional (reactive) approach that relies on antivirus software and firewalls to protect the perimeter and responds to incidents as they occur is just not good enough. In 2017, the enterprise will go on the offensive, assuming that its network is constantly under attack. To pre-empt cyberattacks and information leaks, organizations will implement an adaptive security architecture with continuous, real-time monitoring, big data, and analytics. As the next generation of security, an adaptive architecture delivers the preventative intelligence needed to uncover anomalies and potential threats and prioritize risks. 6. Digital Platforms Lay the Foundation for the Future Digital platforms will continue to play a prominent role into 2017 as foundational platforms for transformation. For enterprises that have already transformed, they will be key to supporting future growth. In particular, Digital Experience (DX) platforms and the IoT will be essential. The year 2016 bore witness to a pivotal tipping point with shoppers making more than half of their purchases online. As this number continues to rise, DX will become an integral digital platform for the enterprise. In 2017, the digital customer experience may be the only interaction consumers have with a brand. It will be important for organizations to get this experience right the first time. We also saw an estimated 5.5 million new devices connect to the IoT each day in 2016. This exploding ecosystem of tightly interconnected devices and people will only get smarter. The result will be digital environments that respond to each individual in highly personalized ways. In 2017, we will build a new world. Using digital platforms and leveraging the existing IoT infrastructure, interconnected intelligent devices will transform the way we interact with each other and our environments. 7. A Hyper-connected Global Ecosystem Creates New Opportunities Over the past few years, business networks have been driving opportunity for business. In 2017, as business networks expand into new ecosystems, they will transcend geography, industry, and language to create exponentially more opportunities for digital enterprises. Much of the technology required for this ecosystem (like AI, robotics, sensors, and the IoT) already exists. A culture of information sharing and collaboration is required to connect the dots. Data and standardization are also fundamental for the development and sustenance of digital ecosystems. When business networks are reliably and securely connected, they can be layered with intelligence. As information is added, the ecosystem and opportunities for growth will only increase. Organizations are connecting across industries to form digital ecosystems with the customers at the hub. Auto manufacturers like Tesla and Fiat are partnering with technology companies to integrate GPS, navigation, social media, and entertainment services in ways that are transforming the driving experience. Adding intelligence for predictive maintenance and servicing integrates suppliers into the network to deliver efficiency and convenience. Taking advantage of the emerging concept of the connected car, it’s only a matter of time before standardization enables cars to tap into a broader range of networks, like smart transportation systems that automatically locate vacant parking spots, for example. When all of these services are connected in the self-driving car (or aircraft), we will truly be able to sit back, relax, and enjoy the ride. 8. Customer-Centricity Drives Transformation In 2017, customer-centricity will drive transformation across all industries. In 2009, Uber created history by disrupting an entire market. Today, the company supports global operations and is valued at over $60 billion USD. What is the secret of its success? Many would say disruptive technologies or even intelligent data but, in fact, Uber’s customer-centric approach played an even greater role in the company’s success. Uber stepped into a market that needed an overhaul to offer more responsive and convenient travel for consumers. By focusing on the customer, Uber was able to quickly build trust. And while it is true that technology has given consumers more choice than ever before, technology is only an enabler. The key to success lies in customer-centric approaches, technologies, and business models. Over the coming year, digital leaders will shift from marketing digital products and services to embracing customer-centric operations. They will invest in IT to become more responsive. Customer-led self-service will be a requirement, along with AI and predictive analytics, innovation, and the agility needed to adapt to changing customer needs. In the digital world, consumers have come to expect higher levels of service. The fight for differentiation will be won by excelling at customer experience and this can only be achieved through customer-centricity. Whether you’re ready or not, the fourth industrial revolution is here. We are witnessing incredible breakthroughs in every industry, driven by disruptive innovation. And the possibilities for application are unlimited. To quote Sun Tzu: “In the midst of chaos, there is also opportunity.” I wish you all a Happy New Year and great success in 2017.

Read More

Wrapping Up 2016

For many, this time of year is full of the hustle and bustle of the holidays, preparing for time with families, and pondering what the New Year has in store. For Team ECD it’s no different, only this year there’s additional activities, excitement and anticipation about the road ahead as we prepare to join forces with OpenText.  With this in mind, I wanted to take a moment and provide an update on progress to date and unwrap a little of what’s to come. Do You Hear What I Hear? It’s hard to believe that we just passed the 90-day mark since signing the agreement with OpenText in September. Since then, the focus has been primarily been on you, our valued customers and partners. We’ve spent hundreds of hours talking with you and receiving feedback at events in the U.S., Momentum Europe in Barcelona, and a multitude of 1:1 meetings across the globe. As always, our goal is to be as transparent as possible with our ECD family and ecosystem, and we hope you’ve found these interactions as valuable as we have. On a tactical level, the main driver behind our “hustle and bustle” has been to ensure consistency and continuity – everything from the products to the processes to the people – we want to make the transition as seamless as possible for you. It’s Beginning to Look a Lot Like Closing… There has also been tremendous effort focused on delivering the items that are needed for regulatory approvals and closing the deal. I’m pleased to report that everything seems to be moving ahead as planned. Just as we were all fortunate to participate in the close of the Dell EMC deal, the team is looking forward to celebrating this next step for ECD in the New Year. As we get closer to finalizing a close date, we will share opportunities for you to get involved and celebrate with us. A Toast to You It’s been an amazing 2016, with big, successful events like ECD Ready, Momentum in Las Vegas and Barcelona, and Customer.Next. We’ve delivered more than 65 products, solutions and betas over the past 12 months, with major initiatives across the product families, including the release of 5 LEAP apps and the LEAP Platform beta; Documentum 7.3 with significant updates to the full Documentum family and vertical solutions; and the introduction of extreme archiving with InfoArchive 4.0 and Clinical Archiving 2.0. We’ve been recognized as a leader by five industry analyst firms, including our 13th time as a leader in the Gartner Magic Quadrant for Enterprise Content Management, and have won multiple product and strategy awards. And it’s all for, and because of, you. On behalf of the entire ECD team, I’d like to raise a virtual toast to you – for your continued business, loyalty and friendship. Cheers and best wishes for a happy holiday season and a joyous new year!

Read More

EP1: Enhancing OpenText Release 16—from Engagement to Insight

Today, we announced the availability of Release 16 Enhancement Pack 1 (EP1)—the first in a series of enhancements to the most comprehensive digital Enterprise Information Management (EIM) platform on the market today, OpenText Release 16. As the enterprise shifts from investments in systems of record and engagement systems of insight, OpenText will continue to develop solutions that fully automate the complete EIM flow from customer engagement to business insight. This latest enhancement package does just that, with additional capabilities in our Experience, Content, and Discovery suites to complete the flow of information across the enterprise. The Complete EIM Flow – From Engagement to Insight Engagement: Digital is introducing new formats and channels of communication with customers. Organizations must be able to meet customer expectations, creating communications that are personalized, timely, and accessible using preferred channels. EP1 delivers highly personalized content orchestration across different processes for a connected customer experience. The enhancements we’ve made to our Experience Suite offer a breadth and depth of capabilities never before available from a single Customer Experience Management (CEM) platform. Offered via flexible on-premises, cloud, or hybrid deployments, Experience Suite addresses key capabilities required for true digital transformation. From marketing optimization to customer contact programs, OpenText is connecting the customer journey for better customer engagement and insight. Existing OpenText CEM solutions have raised the bar for dynamic and personal customer engagement with industry-led Customer Communications Management (CCM), Digital Asset Management (DAM), Web Content Management (WCM), and Customer Care and Support solutions designed to make it easier to engage with customers using multiple channels and devices. This next generation of CEM will present new opportunities in content targeting and conversion rate optimization for our customers. With EP1 we are executing on our vision of interdependent applications working together in the OpenText Experience Suite to create the best possible user experiences. “The investment and focus OpenText is putting on its Customer Experience Management solutions is very exciting,” said Mark Fassbender, global head of Web Optimization at Lexis Nexis. “Marketers today invest a lot of time and effort in trying to understand the customer journey from first contact through to renewal and retention. By connecting reporting and insights from each key stage of the customer journey together in an integrated solution, OpenText allows for a better understanding of what content works best for each channel and customer group across the whole customer lifecycle, which is pretty awesome.” Content: To help organizations manage the flow of information across the enterprise, OpenText Extended ECM (xECM) Platform improves process productivity, integrating Enterprise Content Management (ECM) functionality with lead applications to bridge silos and enhance information flows. EP1 strengthens these capabilities with targeted solutions, such as xECM for Salesforce® and xECM for SuccessFactors®, as well as xECM integration for Process Suite to further connect the processes that generate enterprise information and ensure compliance and control across all systems. Extended ECM for Salesforce improves customer insight and streamlines sales by connecting Salesforce cloud services to the OpenText xECM Platform for easy access to ECM capabilities and content inside the Salesforce user interface. Extended ECM for SuccessFactors manages all aspects of the digital employee file within SAP SuccessFactors. With centralized digitized document storage and collaboration, this solution accelerates the efficiencies of operations and minimizes compliance risk for the hire-to-retire HR process. Process Suite for xECM extends the reach of ECM to all parts of the enterprise, providing processes with the context that improves insight, efficiency, and throughput. Discover: As digital consumers drive—or overhaul—supply chains across borders, the enterprise will be increasingly required to comply with external regulations and internal governance policies. In order to make enterprise information ‘discoverable’ and ‘actionable,’ EP1 introduces Discovery Suite to complement Content Suite. Discovery Suite brings analytics to enterprise content, providing a single, integrated platform for self-service business intelligence, data preparation, and advanced analytics on both structured and unstructured information. Customers can now leverage data analytics, machine learning, and interactive visualizations for litigation, investigations, due diligence, compliance, and better decision making.   Functional Enhancements and Integration across the Suites Across all of our suites, we remain committed to giving our customers the most scalable, secure, flexible, and well-architected products. We will consistently leverage the Cloud for our suites to make OpenText the number one EIM cloud. With increased availability in the Cloud, EP1 helps to automate the complete the EIM flow, from Engagement to Insight, with deep functional enhancements and a focus on integration. OpenText Release 16 is the EIM platform of the future and key to our customers’ success, which is why we will continue to release enhancements as part of the EP series. EP1 is the first of many exciting innovations in a series planned for Release 16 over the coming months. Stay tuned for more information. Read the press release.

Read More

Fintech at SIBOS: From Everyday Banking to Science Fiction

FinTech

In late September, we were at SIBOS 2016, the annual trade show hosted by SWIFT. It’s a major showcase for innovative financial technology (“Fintech”), featuring the latest news and analysis about banking and electronic payments. Over 8,500 people attended this year, with Eurasian, Middle Eastern, African, and Chinese banks showing a stronger presence than in the past. The show was in Geneva, and we were struck by the contrast between the timeless beauty of the Alpine setting (snow-covered Mont Blanc looming over the skyline, Lac Leman at the foot of our hotel, and our daily commute passing vineyards) and the dynamic, even futuristic, requirements of the financial industry in the 21st century discussed at the conference. SIBOS has been morphing as SWIFT seeks out new directions. It offers a showcase for Fintech through its Innotribe program, continues to develop electronic communications standards for a wide range of uses, and this year was focusing more on cyber-security (after hackers exploited a SWIFT weakness to steal $81 million from the central bank of Bangladesh’s account at the Federal Reserve) to defend the SWIFT electronic transaction platform. We also heard a lot of buzz about new Fintech developments such as cybersecurity and artificial intelligence (e.g. creating algorithms that could manage simple investment portfolios as well as most human advisors). Blockchain: From cyberpunk to competitive advantage Of all these new technologies, blockchain was a key discussion at SIBOS. The conference was full of questions about blockchain: How does it work?, what does it mean for us?, how will payments be affected?, who is working with it?, and what are the real security issues? “Blockchain” is a type of distributed, online database that keeps a permanent, tamper-proof record of financial transactions. It was created to settle trades in Bitcoin, the virtual currency, and has since become popular for deals in “real” currencies because all parties can track the transaction securely, with no need for third-party verification. SWIFT is interested in blockchain technology even though – or maybe because – it could pose strong competition to SWIFT’s own secure payments service, which can take days or weeks to settle a complex transaction. Fintech competitors using blockchain are forecasting that they will be able to cut transaction time down to near-zero. “Let’s get it done” However, what interested us most about SIBOS 2016 is that despite all that buzz, there was still a core of business as usual – practical, “let’s get it done” business. The banks still face the same issues: “How do we do this payments business faster, cheaper, and take better advantage of the relationships it creates?” For example, client onboarding continues to be a challenge for many banks, and we provide a lot of value in this area. We had many discussions about how OpenText helps banks to improve their overall compliance, get to revenue sooner, and achieve higher customer satisfaction rates. We also had conversations about the wealth of data that banks have and how they can enable better use of it, for both themselves and their customers. While they may be experimenting with new technologies driven by the Fintech boom, the practical business in the next cycle will be in establishing value from the networks and relationships already in place. OpenText’s role in the new Fintech world Naturally we feel OpenText has a role to play here. To start with, OpenText™ Analytics solutions help financial companies extract more value from their information by liberating it from the many separate silos it’s often housed in and integrating these various streams of information into a complete, accurate picture of investment performance, customer satisfaction, user experience, or response to various marketing incentives. Our message attracted a lot of interest at SIBOS, where we had great meetings with clients and prospects. One of the highlights was our Oktoberfest party co-sponsored with SAP, It was a great success with more than 260 people attending. Next year, SIBOS will take place in Toronto, Canada’s financial capital – not far from our corporate headquarters in Waterloo.  Who knows what strides the Fintech world will have taken by then?

Read More

ECM Success in the Real World, Part 2: Email Management

email management

Welcome to the second in a series of blogs highlighting real-world enterprises that have adopted innovative, new approaches to generating measurable success with ECM. This blog turns the spotlight on an organization that’s effectively managing massively growing volumes of email to mitigate risk and cost. As we all know, unabated email growth has become a thorn in the side of most organizations. Annual growth rates of 500 – 1000% are common. Consequently, the traditional “keep it forever” mentality just doesn’t fly anymore; company after company has discovered it’s a one-way ticket to harried records managers, irritated legal staff, and runaway storage costs. What’s the recipe for success, though? One of my favorite customer panels from Enterprise World this year featured pipeline and terminal operator NuStar Energy sharing their journey to optimal email management. Their back-story is fairly conventional. As a relatively young company, NuStar had devoted most of their early operational efforts to fundamental, “keep the lights on” activities; there wasn’t the resources or bandwidth available for developing and implementing Records and Information Management (RIM) policies. In my experience, that’s actually a pretty common refrain for many organizations, regardless of their maturity. And the outcome was predictable, as well. Leaving the end users to manage their own email footprint resulted in rapidly rising storage costs and concerns from Legal and Records Management (RM) about locating information for litigation and compliance purposes. Simplifying is the Key to Success Time was of the essence for NuStar, and the management team’s strategy for bringing their email challenge under control embodied a novel, new way of thinking about implementing ECM. Rather than attempt a traditional ECM integration that blanketed every facet of the enterprise, they identified a specific, tangible issue—email management—and set about sourcing and implementing the appropriate technology and best practices to solve it. Everything, from policy development to change management to user training, was directed toward that defined goal. And, honestly, the results reflect that singular, focused mission. NuStar has been able to realize optimal governance by integrating ECM deep into the email process. They also enhanced productivity by providing a new generation of employees with the options to work the way that’s best for them. There’s much more, behind the success of NuStar’s story—including the OpenText technology that enabled them to achieve a light-touch, multi-tiered email management program and lay an ECM foundation that’s being systematically extended throughout the organization. Take a few minutes to read all about NuStar’s dramatic advances here. As an aside, it’s interaction like this that has me so excited about Enterprise World every year. Being able to experience first-hand how one organization has addressed and conquered email challenges with a solution that makes RM, legal, and business users happy is worth its weight in gold. If you weren’t at Enterprise World this year, start by exploring the NuStar story above, then mark your calendar and plan on attending Enterprise World 2017 in Toronto next July. There’s plenty more where this came from! Also, read the blog on ECM Success in the Real World, Part 1: Document Management.

Read More

The Grace Hopper Celebration of Women in Computing

InfoArchive

Did you know Hollywood legend Hedy Lamarr played a key role in the invention of spread-spectrum technology? Like many women before and after her, Hedy helped set the stage for today’s digital transformation. As the digital landscape has changed over the years, so has its makeup (no pun intended!) From Marissa Mayer to Sheryl Sandberg to Canada’s own Grace Hopper women have been making their mark and have become front and center in the technology field. At OpenText, we recognize the importance of women in the field of technology. It is why we designed our own Women in Technology (WIT) and continue to grow and expand the initiative year over year. This week we have sent a delegation of women to the 2016 Grace Hopper Celebration of Women in Computing. The conference brings together more than 15,000 women technologists from all over the world. Research, career interests, collaboration, and networking are at the forefront of this important event and it all happens this week in Houston, Texas. Amazing keynote speakers and sessions will inspire and educate all attendees. Last year, we sent a delegation of 10 incredible women who are born leaders that have made incredible impacts throughout their careers at OpenText. Through their experience, they determined that the delegation would benefit with two different groups: Emerging Tech Leaders and Trailblazers. Our Emerging Tech Leaders are early in their technical careers, while our Trailblazers have established themselves as leaders and people of influence in their positions. All 10 delegates were nominated by their Executive Leadership Team in their respective functions and needed to meet specific criteria. A delegate is wicked smart and has made meaningful contributions to the organization. She may not have high visibility in the organization, but has taken initiative and is driven by speed and vision, not fear. She demonstrates a passion for learning, technology excellence and the sharing of knowledge and ideas. Most importantly, she advocates for others and is an active participant in advancing WIT. These are this year’s delegates. Our Trailblazers: (Left to Right) Rackel Correa, Director, Global Support Services – São Paulo, Brazil Sandra Tiskens, Sales Director, Key Accounts – Düsseldorf, Germany Dee Gentile, VP Sales, Eastern Region – Scottsdale, USA Rana Aluraibi, Director, Customer Marketing – Richmond Hill, Canada Lynne Smith, Senior Director, Finance Strategic Initiatives – Waterloo, Canada Noelle Aubert, Systems Administrator – Bellevue, USA Our Emerging Tech Leaders: (Left to Right) Divyani Parsa Ravi, Software Engineer – Hyderabad, India Belle McGee, User Experience Visual Designer – Ottawa, Canada Valeria Kalteis, Software Engineer – Munich, Germany Lahiru Peiris, Senior QA Engineer – Waterloo, Canada Congratulations to our 2016 delegation! These women are now on their way and we’re excited to see what they’ll come back with. Their journey starts tomorrow and Houston won’t know what hit ‘em!

Read More

How the Same Data Analytics Used in Politics Can Help Your Business

Every four years, about 230 million people turn out to vote in the U.S presidential election. That’s a huge audience to influence, no matter how sophisticated your analytics. I mean, which data pool on which channel do you start with? Where do you look first? Just like businesses trying to reach customers, political campaigns can analyze sentiment, social media activity, and feedback from a variety of channels to spot trends, make predictions and craft persuasive messages. A new OpenTextVoice article on Forbes.com, 3 Things The Presidential Race Can Teach Business About Digital Strategy, explores how the same micro-targeting used in political data analytics can be applied in business. As November draws near, the data crunching will undoubtedly grow more feverish. To get a sense of how often the media is covering each candidate and in what context, check out the free online Election Tracker ’16 from OpenText. To read the full article on Forbes.com, go here.

Read More

The Real U.S. Election Battlefield is Online

The playing field has narrowed, the debates have begun and we are slowly reaching the end of the U.S. Presidential race.  And, what a race it is. Not just on the campaign trail but online as well. Twitter, LinkedIn, Facebook and more are the hub of political commentary. Flooded with voters debating the issues, the politicians and the latest exploits of Donald Trump and Hillary Clinton, the people are speaking. A new OpenTextVoice article on Forbes.com explores how that data is changing the race.  While President Obama made a big political play online, it has only grown more sophisticated in the past few years. With tools and advanced analysis, campaigns can use the posts to “see how the tweets, mentions and articles praise their candidate or cast them in a negative light.” One thing is for sure whether you’re a Republican, Democrat, independent, undecided or Donald J. Trump himself, the real race is online. Check out the full article on Forbes.

Read More

Election Tracker ’16: The Monday U.S. Presidential Debate

Last Monday’s Presidential Debate was a history of firsts: it was the first time Hillary Clinton and Donald Trump appeared on stage together for a head-to-head debate; it was the first to feature a female presidential candidate; it was the first to be live streamed in its entirety; and for the first time, viewers were able to monitor news media reactions as they occurred using Election Tracker ’16. Election Tracker ’16 Dashboard Back in February, I announced the release of Election Tracker ‘16—an online application that allows users to visually monitor, compare, and gain insight into the 2016 U.S. Presidential Election coverage. For this election, the tool analyzes text from more than 400,000 online articles and displays associated sentiments based on summaries of topics and tones of coverage in a dashboard. This includes coverage of last Monday’s debate. Election Tracker ’16 demonstrates the power of predictive analytics and sentiment analysis. Leading up to the debate, we were able to predict that candidates would cover topics like foreign policy, terrorism, campaign finance, immigration, and armed forces based on the most popular keywords that the media has covered. The coverage of each topic is displayed by Election Tracker ’16 (as shown below). Coverage of Candidate Topics The Election Tracker ’16 dashboard allows users to compare topics by candidate according to media mentions. The candidates’ top topics can be accessed and filtered by media sentiment. An overall breakdown by media mentions is also available. Comparison of Media Sentiment The application also serves up interesting “Did You Know” facts related to campaign coverage. For example, “Huffington Post took clearly more negative approach to Trump’s campaign than to Clinton’s: Clinton received 25% of negative opinions while Trump almost 46%.” Overall positive and negative sentiment percentages for each candidate are also displayed. In what is proving to be a data-driven race for President, Election Tracker ’16 reveals media reactions to campaign rhetoric, analyzing sentiment to unlock insights hidden in the unstructured data. It is a working example of how complex data can be transformed to provide unique insights, and a great showcase of the power of analyzing unstructured big data—which is becoming an increasingly common business requirement across all industries. The application of sentiment analysis extends well beyond the presidential election. The right analytics technology allows organizations to analyze both structured and unstructured information within the framework of real-world implications. They can then identify what happened and why, resulting in a deeper level of understanding that enables a more cognitive—or human—way of thinking. Applications like Election Tracker ’16 will help transform organizations into cognitive enterprises, enabling them to know their customers and processes better, and manage their business through actionable insights that accurately predict potential outcomes—such as what a customer will likely buy… or who the next U.S President will be. Check out Election Tracker ’16 to find out what the media is saying about each candidate during key election milestones.

Read More

Delivering Innovation in the First City of Innovation

Innovation

In my opinion we couldn’t have picked a better city than Barcelona to host the return of the Momentum Conference to Europe. Why do I have this opinion? There are many reasons. First and foremost, Barcelona is a city that has always embraced transformation and innovation. It became the first European Capital of Innovation when it delivered on its promise to introduce new technology to foster economic growth and better the welfare of its citizens. The First City of Innovation Barcelona continues to innovate for the benefit of its citizens. When I look at the innovations that the Enterprise Content Division has delivered over the past three years with LEAP, InfoArchive and our hosting services I am inspired by what Barcelona is doing. By providing open data initiatives, the city is providing its citizens with valuable information and doing it in an open and continuous way. At Momentum Europe we are going to showcase our innovations that focus on data and information and how new methods of access and availability help organizations, business units and individuals transform the way they do business.In particular, I want to extend an invitation to those who have registered and to those thinking of attending. Consider attending the InfoArchive sessions and labs. InfoArchive is a solution that is helping all types of organizations move beyond the silos of data and information that stifle innovation and cast aside the legacy applications that thwart adoption of modern, flexible, open technology. The InfoArchive sessions will provide our Momentum guests with real-life scenarios and hands-on-experiences showcasing how companies are retiring legacy applications while leveraging the data and content these applications contained for strategic and customer-focused initiatives. We will provide examples of how InfoArchive not only has a rapid return on investment but can actually fund new initiatives. InfoArchive at Momentum Our InfoArchive sessions during Momentum Europe are intended to present attendees with an overview of our accomplishments and take them into the future of InfoArchive. We will give those present a glimpse into some of our largest projects, including: Our FinServ offerings that reduce the burden of regulatory compliance such as MiFID, surveillance and anti-money laundering Clinical archiving that eases HIM implementations like Epic InfoArchive for SAP that reduces the cost and burden of SAP HANA and SAP migration and consolidation In all these sessions we will show how unlocking data and content from siloed and Legacy applications provides valuable information to individuals and business units in a controlled and compliant manner. I look forward to seeing you in Barcelona, the first City of Innovation, for Momentum Europe 2016. Olé Infoarchive!

Read More

With Cognitive Computing, Johnny Five is Alive… or at Least he Will be!

Have you ever wanted your own robot advisor? Well according to a new OpenTextVoice article on Forbes.com, your very own Lieutenant Commander Data, KITT or C3PO may be closer than you think. The article explains how unstructured data is filling the void in traditional computer systems to create cognitive computing systems which can mimic human thinking. Cognitive computing combines structured and unstructured data to enable organizations to make better decisions with intelligent systems that go beyond numbers and rows. The systems can “make predictions and recommendations that offer profound, actionable insights into a host of common business challenges.” Adding Natural Language Processing to the mix, you get a system that can think, “feel” and interact like any other human. Check out the full article on Forbes to find out how cognitive computing is bringing the automated trusted advisor to life.

Read More

Ist Ihre B2B-Integration schon ausgereift?

B2B-Integration

Eine effiziente Lieferkette ist ein Wettbewerbsvorteil. Die Automatisierung von Prozessen zwischen Kunden und Lieferanten durch B2B-Integration ist dabei ein wesentlicher Effizienzbaustein. In diesem Beitrag beschäftige ich mich noch einmal mit der von SCM World veröffentlichten Studie „The B2B Integration Path: A Roadmap for Business Value Generation“. Ein Ergebnis dieser Umfrage lautet: Firmen, die eine höhere Stufe der B2B-Integration erreicht haben, sind auch in den Bereichen Lagerumschlag, Forderungslaufzeiten, Bestellabwicklung und Kapitalbindungsdauer effektiver. Auf Stufe vier (relationsbezogen) befanden sich allerdings nur 16% aller befragten Unternehmen. Keiner der Teilnehmer erreichte die höchste Stufe fünf (generativ) im Reifeprozess der B2B-Integration. Die Studie behandelt den gesamten Reifeprozess und kann hier herunterladen werden. Der Schritt von „Analytisch“ zu „Relationsbezogen“ Auf der dritten, analytischen Stufe des Reifeprozesses der B2B-Integration (Englisch) gewinnen Unternehmen „gemeinsame Erkenntnisse, indem Nachfrage- und Angebots-Daten digital verknüpft, zusammengefasst und analysiert werden“. Auf der vierten Stufe (relationsbezogen) haben die Unternehmen ein funktionierendes Netzwerk aufgebaut, in das die meisten Geschäftspartner aus vielen mehrschichtigen Angebots- und Nachfrage-Netzwerken integriert sind. Mehr Details zur Definition der einzelnen Stufen finden Sie in meinem Blog-Post zu den fünf Stufen des Reifezyklus der B2B-Integration (Englisch). Aber wie entwickelt sich ein Unternehmen von Stufe drei zu Stufe vier? Unsere Studie hat drei Aspekte des Reifeprozesses untersucht (Mitarbeiter, Prozesse und Technologie). Es stellte sich heraus, dass sich Unternehmen auf Stufe drei in mehreren Punkten von Unternehmen, die die vierte Stufe erreicht hatten, unterscheiden. Mitarbeiter Im Personalbereich zeigen Firmen in Stufe vier zum einen Veränderungen bei der Entscheidungsfindung und liefern zum anderen eine veränderte wirtschaftliche Begründung für ihre B2B-Aktivitäten. Zu Punkt eins: Die Abstimmung von Entscheidungsprozessen auf Basis von B2B-Integration (Englisch) verläuft zentralisierter. In Stufe vier war der Anteil der Unternehmen, die ihre Entscheidungen in hohem Umfang firmenübergreifend abstimmen, um 32% höher als in Stufe drei. Das bedeutet: Entscheidungen, die auf B2B-Integration beruhen, weiten sich in Stufe vier aus und werden innerhalb des B2B-Integration-Netzwerks gemeinsam mit Geschäftspartnern entlang der gesamten Lieferkette getroffen. Zum anderen verändert sich die Begründung für Maßnahmen zur B2B-Integration in Richtung gemeinsamer Geschäftsentwicklung. 74% der Unternehmen in Stufe vier bezeichnen dies als Hauptgrund für die Integration im Vergleich zu nur 15% in Stufe drei. Prozesse Bei den Prozessen fällt eine Verbesserung bei Fehlerberichten auf. Reaktive Prozesse verlagern sich bei 50% der befragten Unternehmen auf Stufe vier hin zu Echtzeit-Berichten (gegenüber 33% auf Stufe drei) und einer teilweise automatisierten Behandlung von Ausnahmen (eine Steigerung um 13% von Stufe drei zu vier auf 33%). 43% der Betriebe in Stufe vier verarbeiten digitale Transaktionen in Echtzeit, was nur bei 3% der Unternehmen in Stufe drei der Fall ist. Technologie Es gibt drei bemerkenswerte technologische Unterschiede zwischen den Unternehmen der Stufe drei und vier. Erstens verfügen Firmen in Stufe vier über ein besseres Kennzahlen-Reporting. 25% der befragten Unternehmen setzen Predictive Analytics über das gesamte, mehrschichtige Angebots- und Nachfrage-Netzwerk ein, statt lediglich Standard-KPIs in bestimmten Intervallen zu veröffentlichen. Das erklärten nur 4% in Stufe drei. Der zweite Unterschied betrifft Verbesserungen bei der Datensammlung und -verwaltung. In Stufe vier berichten 62% der Betriebe von einem umfassenden, unternehmensübergreifenden Datenaustausch. In Stufe drei waren es im Vergleich dazu nur 8%. Und drittens unterscheiden sich Unternehmen in Stufe vier von jenen in Stufe drei im Bereich Compliance und Audits. In Stufe vier ist der Anteil an Firmen mit einem netzwerkbasierten Compliance Management System um 35% höher. Dieser Artikel wurde aus dem Englischen übersetzt.

Read More

3 Reasons You Can’t Miss This Year’s Momentum Europe

Momentum Europe

It seems hard to believe, but October 31 is just a little more than a month away. Our team is busy putting the finishing touches on Momentum Europe and we are preparing to welcome both business and IT decision-makers from across a number of different industries and from around the globe, including Europe, the Middle East, Africa, Asia and beyond. After a four-year hiatus, we’re excited to bring you all the activities you’ve come to expect, as well as some exciting new opportunities for you to engage with other customers, partners and the ECD team, and to get hands on with our technology. With so many interesting events and sessions to choose from, it seems there’s no good reason to miss this event. However, in case you need some additional motivation, I thought I’d share my top three reasons why, wherever you may live, you’ve got to attend this year’s Momentum Europe: The content and information management markets are hot again! According to MarketsandMarkets, the ECM market size is expected to grow from USD 28.10 billion in 2016 to 66.27 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 18.7% during the forecast period. At Momentum Europe, you can learn why there’s growth in these and other areas from IDC analysts, and get sound advice on how to be prepared for what’s on the horizon. You’ll find out how you can tap into the power of new approaches that work better together with your existing solutions. And, you’ll hear from our partners who have new solutions to address new challenges. The more, the better. We’ve packed more into three days than you can imagine. More customer sessions and panels, more keynotes, and more technical deep dives. We’ve also expanded our Hackathons, Hands On Labs, product and solution demos, and “Genius” time with our Services organization. And, this year, we’ll share more information on digital transformation, and explore new business and IT strategies that will help your organization to become more digital, more quickly. But it’s not just about quantity; it’s also about quality. We’ve listened to your input and requests and, this year, we’ll bring you even more of what you’ve been looking for. The future is bright. Now, more than ever, you need to know about our vision for what’s next, both for the ECM/EIM markets and for our Enterprise Content Division. IDC analysts, ECD executives and our special guest speaker, Muhi Majzoub, Executive Vice President, Engineering & Information Technology for OpenText will be on hand with information to help you shape and accelerate your business. Beyond attending our information-packed sessions, learning more about exciting market opportunities, and charting the future of our division, if you still need a reason to attend Momentum Europe, it’s this…it’s in Barcelona – an enchanting seaside city with a fabulous culture, unbelievable architecture, and an unbeatable combination of history and innovation. So, please, register today and don’t let FOMO haunt you. My colleagues and I look forward to seeing you in Barcelona!

Read More