OpenText Business Network at Enterprise World 2017, Focused Around YOU!


Enterprise World 2017 is the premier B2B and Secure Information Exchange event you don’t want to miss. Attend to join hundreds of your industry peers and solution experts who will explore the future of supply chain and B2B integration services. Gain practical insights, best practices and lessons learned from today’s leaders. With full dedicated Business Network tracks, including keynotes and technical sessions, Enterprise World 2017 is an event focused on YOU. My colleague Marco De Vries introduced Business Network’s participation at Enterprise World a few week’s ago. At Enterprise World you will be able to learn more about the extensive enhancements we have recently introduced to Business Network and to take a sneak peak at the new capabilities that will be on show in the expo hall area at Enterprise World, here is a short video explaining our latest enhancements. The expo hall is a great location to visit at Enterprise World as it allows you to interact with our Business Network solutions and you can speak with our team of experts who will be on hand to answer any questions you may have. Business Network will feature six demonstration pods in the expo hall area this year, and each of these pods is described below. Whether you are looking to deploy an on-premises, cloud or hybrid based B2B or secure information exchange environment, the following demonstration pods will help you explore these options: Enterprise Fax – Understand the core capabilities of our RightFax solution Secure Cloud Messaging – Explore how Fax2Mail & Notifications can benefit your business B2B Integration – Learn about some of our key B2B integration solutions such as Trading Grid Online, Active Documents, ANX and BizManager B2B Managed Services – Learn about the eight core components of B2B Managed Services and the benefits that companies can obtain by outsourcing their B2B integration to a trusted partner Business Network Analytics – Discover how analytics are leveraged across several Business Network product offerings, namely Trading Grid Analytics, Fax, Notifications and Active Documents. So if you need deep insights into what is going on across your business then this is definitely the demonstration pod to visit! Digital Supply Chain – Get an overview of our suite of Active Applications, namely Active Orders, Active Invoices with Compliance and Active Community In addition to the 26 breakout sessions that make up the Business Network track, we will also be presenting a number of short presentations in the mini theatres located in the expo hall. The exact agenda for all these sessions is still to be confirmed but the sessions will expand on some of the great content being shown in the main breakout sessions. Finally, don’t forget to join the OpenText crew in our Innovation Lab, where visitors have the opportunity to evaluate innovative new designs and collaborate with OpenText user experience designers and researchers. This year, Business Network will be showcasing: Trading Grid Online and Active Community redesign Intelligent Web Forms redesign with new user interface and enhanced user experience for web forms access RightFax, Fax2Mail and Notifications analytics Trading Partner graph for a visual representation of your community, who trades with whom, using what protocols, and what document types Our event this year will be held in Toronto, Canada, and if you are interested in learning more about how Business Network can support your B2B integration needs today and in the future then I would suggest taking a look at our registration page which can be accessed below. I hope to see you in Toronto in July!

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The Digital Self

Just as our analog notion of self (flesh and blood) consists of RNA and DNA, our digital sequence—let us call it the “Digital Self”—consists of code. Each day, we are creating massive and permanent data trails that contain essential attributes of encoding, decoding, and expressions of our genes (or self). We do this both consciously and explicitly, and subconsciously and indirectly. Consider the behaviors that you produce every day, stored permanently in “Digital Land”: you search the web, read ebooks, watch movies, post videos, tweet, list your friends, order food, and complete online transactions. Billions of us have actually submitted our own definition of our Digital Self into various social networking sites (name, address, age, marital status, education, employment, friends, likes, dislikes, political views, etc.). We volunteer this information—willingly! Imagine storing patterns of your behavior—sharing your movements via wearable technology, updates to your medical and bank records, driving information, purchase history, and so on. It is all there, a complete record of your digital RNA, DNA, and behaviors. Permanent, indefatigable, revealed truths, one digital bread crumb at a time, uploaded to the Cloud. Sounds like heaven. Now feed all this information into a computer, every minute of every day. Run an algorithm against that data, and a digital sequence of you is created. Perhaps multiple sequences are created. You could use a CRISPR and have a super-digital sequence of yourself. Then pump that into an artificial intelligence or learning machine, and suddenly your Digital Self is “alive.” Science fiction or a revealing truth? A friend recently received a call from his granddaughter who was in jail. She wasn’t able to ask her parents for help. He was her one call. She needed a $2,500 USD wire transfer to post her bail and get out of jail. He wired the money as instructed, but it turned out that the call was a scam. A bad actor used a digital self of the granddaughter to steal funds using digital payments. What does this mean for the person, for business, for governments and society? For the person, if we dismantle the notion of the self, the societal, spiritual, and religious impacts are profound. Your Digital Self lives on, ever collecting knowledge, and is in all places at once. To quote the movie Lucy: “I am everywhere.” We all become Brahma (the creator) and Shiva (the destroyer). Facebook is buying data to “fill in the profiles” of their almost 2 billion subscribers; rounding out their digital selves without the users’ explicit consent. For business, the Digital Self will be exploited to deliver better ads, provide better recommendations, drive purchasing decisions, and reduce risk. Consumer businesses will know what you need before you even need it. A perfect and persistent personal assistant. Governments will be obligated to protect the rights of our Digital Selves. Does the Digital Self become like a corporation, thus serving as a new shareholder in the definition of a Corporate Self? Ultimately, one has to “opt in” to this new Digital Land, the digerati, and leave the Flat Land, the land of the Luddites. For those who opt out, can they function in society, or are they a new super-culture or subculture? The British television series Black Mirror features an episode that addresses this notion of a Digital Self being created, captured, and exploited. It is a modern-day Twilight Zone, with sharp undertones of an expectant and emerging reality. It is so much an emerging reality that it is already happening in Shanghai with the recent release of the app, Honest Shanghai. In an effort to make Shanghai a global city of excellence, the government is using apps like Honest Shanghai to reward residents for their honesty, morality, and integrity. The app aggregates some 3,000 items of personal data collected by the government—creating a digital copy of Shanghai residents—to generate “public credit” scores that range from “very good” to “good” to “bad” (imagine your government rating you). Users with a higher score can reap the benefits in the form of discounts, lower loan rates, better positions in lines, travel discounts, and more—while those with a bad score may have to deal with declined loan applications or inferior seats on planes. There goes a little honest graft. We need to harness the transformative aspects of the 4IR to change the world, and obsessively but thoughtfully conquer the perils. This will prove to be a challenge for governments, which I will discuss in my next blog. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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Enterprise World 2017: The Future of Digital—from Engagement to Insight

Software changes the world. Today’s technologies have radically transformed both enterprise and consumer spaces, re-shaping our expectations about how we work, collaborate, and conduct business. Our capacity to generate and collect information is greater than at any time in human history; deriving meaningful insight from this information is the next major transformative activity for business that will open up new possibilities and set the stage for new business models. I invite you to join us at Enterprise World 2017 in Toronto, Canada from July 10-13 at the Metro Toronto Convention Centre, where we will showcase the technologies and companies that are forming the foundations of a digital future driven by insight. OpenText Enterprise World 2017 will deliver an entirely new experience. We’ve expanded the program with customized tracks to meet organizational and individual needs. Along with the standard 200 breakout sessions, training, and Enterprise Expo, this year’s event will feature keynotes by industry thought leaders on both Tuesday and Wednesday morning, as well as an Industry Conference, Partner and Technology Conference, combined Innovation and Developer Lab, Women in Technology Luncheon, Leaders’ Council, and the launch of our T250 program. I’m especially excited about this year’s conference because, along with a bigger and better format, hockey legend Wayne Gretzky will join me center stage for a fireside chat. Nicknamed “The Great One,” Wayne Gretzky holds an incredible 61 NHL records. A Hockey Hall of Famer, Gretzky will share with us what drove him to succeed in his remarkable career. OpenText Enterprise World is the number-one venue to interact with peers and discuss the technologies that are driving the Fourth Industrial Revolution. Digital and AI technologies enable executives to rethink business and fundamentally change go-to-market models, customer journeys, supply chains, and how to innovate. Organizations need pioneering technologies like the digital platform OpenText Release 16 (with enhanced user productivity, integrated information flows and a connected ecosystem) and AI platform OpenText Magellan to transform business in the digital world. At Enterprise World 2017, you’ll learn how OpenText solutions can help you digitize, automate, and optimize information flows—from Engagement to Insight. You’ll be able to chart your future with Enterprise Information Management (EIM) through roadmaps for all of our offerings and acquisitions. Leaders in your industry will be on hand to demonstrate how they are using cutting-edge vertical solutions to maximize the value of their data and create exceptional digital experiences for their customers, partners, suppliers, and employees. Finally, you’ll have many opportunities to explore how big data analytics, open standards, prediction and modeling, and cognitive and machine-learning solutions help to analyze massive pools of data and glean insights from structured and unstructured data, so you can empower your users to become more productive and make better, smarter decisions. Discover the strategies, tactics, and tools you need to achieve transformational success in a digital world. Register today and take advantage of our special offers.

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The Impact on the Person

The “Physical” Self The Fourth Industrial Revolution (4IR) is expected to accelerate knowledge like never before. As I mentioned previously, technology will advance with artificial intelligence (AI), resulting in medical breakthroughs. As a leukemia survivor, I carry three DNA sets and, thanks to a third-party donor, replaced my stem cell production. I guess that makes me not a cyborg, but a chiborg (chimerism + technology). (And yes, I just coined a new term.) Medical advancements like these will redefine what it means to be human. Nanotechnologies in the medical field will drastically change how we deliver drugs, kill microbes, repair cells, and perform surgery—all on a nano-scale that is more targeted and more accurate than previous medical methods and practices. As a result of breakthrough technologies, life expectancy should increase as we finally slow—or even reverse—the effects of aging and decay at a cellular level. Body parts that have failed will be replaced with parts grown from stem cells, biomechatronic body parts, or perhaps even 3-D printed organs. More humans will become cybernetic organisms (cyborgs), like Motoko Kusanagi in Ghost in the Shell, a movie in which much of humanity is connected to a vast electronic network through cybernetic bodies (“shells”) which possess their consciousness and give them superhuman abilities. In addition to increasing life expectancy, technologies such as genome editing will provide us with the tools for human enhancement, allowing us to replace defective genes or modify immune cells to fight diseases. As technology advances exponentially, so too must our civil, moral, and spiritual motivations to accommodate and adapt to the 4IR. The 4IR will, therefore, change our fundamental understanding of our physical selves—that we were born to die naturally. The introduction of designer babies, cyborgs, and veritable immortality will shift how we view our physical self and how we fundamentally organize ourselves. Our traditional concept of the family might cease to exist. The way we appropriate resources might also shift as designer babies have the potential to outsmart and outwork the now older, yet stronger cyborg population that might not die. Cogito ergo sum Descartes’ famous assertion that “I think, therefore I am” has guided modern Western philosophy and ontology for centuries. The notion of self is based on humankind’s ability to think and acquire knowledge. This ontological concept of the self will be challenged during the 4IR. Machine learning and interconnectedness, along with the advancement of AI, will eventually produce an intelligence that is sentient and may potentially trigger the Singularity. A self-thinking and self-improving machine would transcend our notion of self because if a machine is self-thinking, does that make it human or does it simply make it sentient? Would you consider Dolores in Westworld to be human or merely a sentient machine? If we were to consider these androids to be human, what changes would we need to make to our society to accommodate this increasingly powerful and smarter form of “human”? On the other hand, with the advance of cybernetics and a vast network of connectedness, can humans also attain the same level of knowledge as a sentient machine? Imagine again Kusanagi in Ghost in the Shell, where her self inhabits a shell and connects to everything. Is she still a human? Or would transhumanism (H+) take over and advance the human race? Humans could start to control machines through synchronization to accomplish tasks no machine or human could accomplish alone (like the large fighting machines in Evangelion controlled by teenagers). Or maybe, humans would possess so much knowledge that an omnipotent, Lucy-like person could exist. Finally, humans could potentially tap into our stardust memories to unlock the inner universe’s power within us, like Akira did. The 4IR will advance machine intelligence and sentience while also ushering in transhumanism. Thinking will no longer be sufficient in defining who we are. Disappearance of the Self or Enhancement of the Self? The 4IR will connect everything—all networks, all things, all selves. Everything will have access to every datum, available for access in real time. Robots with AI will roam among humans. Humans will have cyborg bodies and their selves digitally copied, stored, and continually backed up in multiple locations, like the horcruxes of the Harry Potter universe. Transhumanism will be a reality. Will the notion of the self disappear? If everyone is connected and doesn’t die, would humans as a race be the only self that is left—a collective self and mind? Would all humans merge into this self and become a godlike creature, rivaled only by the equally godlike AI? Or will humans retain their individuality and personality, remaining connected to others as an enhancement of their own selves? The 4IR will not only accelerate technological revolutions and knowledge acquisition, it will challenge the most fundamental understanding of what it is to be human and the notion of the Physical self. But what about the impact on the Digital self? I will delve into this topic in my next blog. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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The Rise of the Machine

It is happening so fast it cannot be stopped. From Oxford to MIT to Harvard to the World Economic Forum, they all say the same thing: The Fourth Industrial Revolution (4IR) will automate up to 47% of all jobs in the U.S. over the next 20 years. This will motivate a labor migration greater than that of the Great Depression. Even at the lower end of this range, it will be a rude awakening in what some call “a world without work.” I am a believer that it will be a full-on technological revolution for robots, machines, and cognitive systems (incorporating analytics, artificial intelligence, and machine learning). Extreme connectivity, extreme computing power, and the new economics of automation are driving the rise of the machine. Jobs that are labor-intensive are at risk, especially when the cost of a robot is significantly lower than a human salary. For an employer, the cost of an employee (including salary, healthcare, and other benefits) can total $45,000 USD a year. A robot can do exactly the same work for much less and be more “reliable” in the process, requiring maintenance rather than benefits (robots don’t take sick days). It can also produce the same product or service at the same (or faster) rate in exactly the same way, every time. The more human incomes increase and benefit costs soar, the wider the crossover point grows, or if you will, the alligator jaws widen. This is the economic argument, not the moral one. The two arguments need to be solved, conjunctively. Machine-to-machine communication is driving vast increases in asset utilization and efficiency, more accurate information, and greater safety. For example, by the end of 2020, there will be approximately 53 million smart meters throughout the U.K. Will it make sense, or even be feasible, for a human to be dispatched four times a year to read and record the information and hand this to another human only to be correct 80% of the time? Engine monitoring—planes, trains, and automobiles—is a great advancement. Sensors in various locations can gather information about the engine. Fuel consumption, engine performance, irregularities, preventative maintenance, and more—all of this information is sent in real time to the operator for correction, or to machines for analysis, or to ground crews to ensure parts and labor are immediately available to get the asset performing again. The same goes for robotic handling, welding, assembly, dispensing, and processing. Over the last 10 years, the prevalence of industrial robots in welding has grown by nearly 100%. At the same time, U.S. manufacturing jobs have fallen 15%. In the auto industry today, one robot is employed for every 10 humans. Numbers are reaching critical mass. Researchers predict that by 2025, Japan will have 1 million industrial robots installed and there will be more than 7 million unmanned aircraft (or “civilian drones”) flying the U.S. skies. Over the next 10 years, there will be 60 million robots in the world. That’s the equivalent of the entire U.K. population! The rise of machines is real and reaching scale and the future of employment is being redefined. The business, ethical, and policy questions on how we treat a machine versus a human need to enter public discourse. As machines get smarter, more perceptive, better at manipulation, more creative and socially intelligent, more jobs become vulnerable. Here I am talking to a robot while checking in for a flight from Tokyo to San Francisco. The robot was useless. I tried to use one of those passport scanners and it could not read my passport, so I ended up speaking to a human and printing my ticket. The effects of the 4IR will be extended far beyond the workplace. In my next blog, I will explore the potential impacts it may have on individuals. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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This May the Fourth, Take a Lesson From the Dark Side

unsecured content

A long time ago in a galaxy far, far away, the future was decided by unsecured content. It’s May the 4th  so a perfect excuse to have some fun celebrating an incredible cinematic achievement and spotlighting the importance of a strong information governance program. Not seeing the connection? It’s a lot closer than you may think. Obtaining, protecting, and using the plans to the Death Star are central to the plot of this classic movie. Luke would never have been more than a womp rat exterminator without them. And we can reframe the movie’s classic storyline in traditional business terms — essentially, lax information security allowed the rebel competition to derail a certain empire’s growth strategy, damage their brand, and spoil a key product launch. Not that much different than the headlines we see regularly here on Earth! Truth is, effective information control remains an area where almost every organization is lacking. And the risks continue to grow, ranging from stifled productivity to non-compliance to privacy leaks to, yes, enraging a huge guy in a cape and mask who can force-choke you from across the room. There are solutions. New technology advances have paved the way for lightweight, unobtrusive governance applications that are easier to implement, more cost-effective, and more user friendly. They’re driving a new way of thinking about governance and content management. Here are three key areas where next-gen technology is making a huge impact: 1. Keep it simple. Huge, moon-like space stations capable of destroying whole planets are incredibly complex, but the systems that support it don’t have to be. It’s time to dispel the myth that effective content management has to be complicated, rigid, and a drag on productivity and innovation. Unstructured information is what gives knowledge workers their power. It surrounds them, penetrates all business processes, and binds the enterprise together. Organizations are finding that integrating unstructured information with the lead applications where process-based work takes place ensures relevant content is available when, and where, it’s needed. The new OpenText™ Content Suite 16 EP2 helps aggregate, connect, and distribute all your unstructured information — whether it’s from the whole empire or just one remote outpost — to drive collaboration and insight, improving competitive advantage, customer service, and chances of galactic domination. And speaking of collaboration, OpenText™ Brava! for Content Suite helps collaborators around the galaxy — or just the globe — review and comment on drawings and documents in one simple interface, keeping it safely in the repository and out of the hands of rebel scum. 2. Automate metadata, classification, and organization. It shouldn’t take two droids several minutes (an eternity in droid-time) to find all the trash compactors on the detention level. (And let’s not get into trying to figure out why a trash compactor has vents to a hallway and some strange tentacled creature living in it.) Their issue possibly stemmed from a governance program that left the assignment of engineering document metadata up to individual users — some tagged it a trash compactor, others labeled it a garbage masher — leading to confusion when it really mattered. OpenText™ Extended ECM Platform helps organizations avoid trash compactor mishaps by automatically assigning metadata and creating folder structures based on the business process involved. It allows emperors and clones alike to create templates that tag every compactor location with consistent, complete attributes. 3. Apply permissions by role. When everyone is a clone, how do you know who should have access to certain files? Are those the HR clones? They get access to personal information, right? Or is that just because they’re armed and menacing? With OpenText Extended ECM applications, you can apply permissions based on role, then assign those roles to workspaces (and the folders and unstructured content found within). This way, you eliminate a lot of permissions headaches and possible security breaches. These are not the files you are looking for, HR clones. Move along. As you can see, art does imitate life. Even sci-fi masterpieces draw on the business challenges us terrestrials face every day. Maybe you need to substitute “customer communication” or “vendor contracts” for “trash compactor,” but the fact is, internal and external forces can wreak havoc with uncontrolled content. By changing their approach to enterprise content and its governance, organizations are now able to safeguard their most important asset while improving productivity and collaboration. It’s a revolutionary concept and one worth exploring further. Don’t let your organization be on the Dark Side of the digital revolution. Join us at Enterprise World 2017 this year and get the whole blockbuster experience.

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New Skills are Required

Over the last decade much attention has been applied to a handful of skills for the professional worker. This is about the future of jobs, skills, and workforce strategy. To date, emphasis has been placed on some key skills: people management, coordinating with others, negotiating, and active listening. These are all good skills, and in many ways, are table stakes for a modern workforce. But what skills will change the most and what is required for the Fourth Industrial Revolution (4IR)? As we look to the future of jobs and the most important skills required to succeed, these top three skills emerge: creativity, critical thinking, and complex problem solving. With new products, new technologies, and new ways to work, employees and employers will need to be more creative to make businesses function cohesively. Disruption will drive more critical thinking and new business models will require more complex problem solving. Think of a taxi driver. They require two skills: driving and the ability to read a map. Both of these skills are being replaced by self-driving cars and online map services. In airports, you order your meals on an iPad. Grocery stores have moved from self-service checkout to monitoring your activity and just billing you. I have always believed in this formula, and as time passes, I become more convinced: Killer Product = Function {Knowledge + Idea + Innovation} Turning an idea into a killer product is insanely hard and the success rate is abysmally low. Turning an idea into a killer product is a function of knowledge and innovation. Knowledge is the accumulation of facts and information, with new methods applied: Innovation. The plus (“+”) is the human, our talent pool, requiring new skill sets in the 4IR. Is Angry Birds (product) a function of cumulative knowledge (Sesame Street characters) plus a new idea (a sling shot) added to the innovation of mobile technologies? It may look simple, but developing the concept is insanely hard. Conventional thinking is a hurdle that must be overcome to free up creativity for true innovation to happen. When I traveled throughout Asia speaking about the 4IR and this Golden Age of Innovation, Fredrik Härén gave a presentation on ideas and the impossible. During this talk he asked members of the audience to imagine achieving the impossible and to write down their top three or four answers. His findings were incredibly revealing. The majority of people wrote down the same answers: flying, walking on water, time travel, immortality, space travel, world peace, the ability to teleport, invisibility, discovering a cure for cancer, and proving the existence of God or even to be godlike. If we were to ask a child the same question, their answers would be imaginative, limitless, and truly impossible: “I want to hold an elephant in the palm of my hand.” Products are a function of knowledge plus innovation. The skill sets required for the future of work has changed. Generation Xers need to redefine their thinking about what is impossible. In my next blog in this series, I will look at how the combination of new ideas and new technologies are transforming the workforce as we know it, giving way to the Rise of the Machines. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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Industries are Transformed

Every industry will be transformed by new technologies, a new workforce, new business models, and new buyer expectations. All businesses will become software and analytics companies (Uber, after all, is just software; they do not own any cars or have many employees, yet they are becoming the world’s largest logistics company). Bitcoin is just software called cryptocurrency. Money will soon be software too—in fact, most of it already is. In 2001, in my book eBusiness or Out of Business, I wrote “you banish software, you banish the world.” Let us consider how software will transform various industries over the next 10 to 20 years: Financial Services and Banking: Smartphones will replace wallets and physical cash. Processing will be instant for account creation, credit, and money transfer. In 1990, 90% of all NASDAQ volume was driven by humans. By 2025, 95% of all NASDAQ volume will be driven by machines. A handful of algorithmic trading firms will capture the vast majority of equity value creation— after all, it will be a zero-sum game and the person with the largest computer will win. Automotive: Self-driving cars will become the norm. You will summon them using your phone and they will drive you to your desired destination. You will pay only for the distance traveled and be productive in the process. With autonomous cars, will our children even need a driver’s license? Cities will be transformed and become safer as the number of cars on the road (and accidents) are significantly reduced, saving millions of lives each year. The competition is already reeling at the advances that Tesla, Google, and Apple have made with driverless and electric cars. Traditional car companies as we know them today will disappear. Each car will be powered by over 150 million lines of software code, more than is currently required by Google Chrome or the Mars Curiosity Rover or an F-22 Raptor. Did I mention cars will be electric? Insurance: Aging insurance agents will be replaced with direct relationships between customers and insurance companies as they fortify their franchises. Data companies with a digital sequence of the person or a property will eliminate the need for applications or consumer-supplied information. Algorithms in massive computer farms will be applied to instantly measure risk profiles, underwriting needs, and the required premium for each specific policy. As cars become autonomous, accident rates will plummet and the car insurance market will disappear. The day of digital reckoning is quickly approaching for the unprepared insurer as extreme computing, online data, and mobility reach critical mass. Know the person or the property (or its digital sequence), and you know the risk. Agriculture: Enter the agricultural robot, or agbot. Agbots will bring efficiencies and benefits to agriculture, eliminating physical, back-breaking tasks. As the price of agbots falls, farmers will transition from working in their fields to working as managers of their fields. In many ways, this is still analog thinking; in the future, we may not even need livestock farms. Agbots will change the world and the future of food production by optimizing land use and eliminating a dependency on livestock. Nearly 60% of all ag-lands are used for beef production. A single cow takes up nearly two acres of land and 441 gallons of water for one pound of beef. That same cow produces the methane equivalent of four tons of carbon dioxide a year (a significant percentage of all greenhouse gases). The need for beef will be diminished by innovative approaches like substituting insect protein for meat or in-vitro (synthetic) meats designed to taste like grade-A5 Kobe beef. Are you ready for your veal created in a petri dish? Legal: Law school graduate unemployment has hit a record high. What was once a future-proof degree will see 80% of its work eliminated by supercomputers. Within seconds, computers will be able to produce legal advice with 90% accuracy compared to 75% human accuracy. Though perhaps there will always be a need for human specialists. Retail: I liken transformation in this industry to an iceberg, with 20% visible above the surface, and 80% hidden from view, below the surface. There are the must do’s above the surface for extreme automation of operations, customer-centricity, omni-channel experiences, two-hour delivery, and technology augmentation for every sport, for every age (from team scheduling to fantasy sports to golf-swing analysis). Three-D printing will be the transformative technology allowing retail companies to turn high-resolution scans into highly customized products. A China-based company is already selling 3-D printed homes. They can print 10 homes a day at a cost of $5,000 USD per home. When raw materials, suppliers, supply chains, distribution, and logistics are all transformed, the end result will be bespoke, high-performance product—from athletic shoes to homes—for the consumer. Energy and Electricity: Renewables win. Electricity will become cheap and clean. We are now installing more solar energy than fossil fuel-based systems. The price of solar will drop so much that it will force coal companies out of business. In 2014, Ontario, Canada eliminated coal production. With cheap electricity comes cheap transportation and abundant water. The average consumer could save $2,000 USD a year. Producing water from desalination will cost less than running your toaster for a year. Water is not scarce, potable water is. Imagine a world where potable water is abundant. Healthcare: Big data will create cures for cancer, turning clinical specialization into globally available protocols. Nanotechnology will change drug delivery and targeted therapy. The cyber-knife will become widely available. Genome editing could eliminate mutations and deliver enhanced humans (H+). Three-dimensional printing will make prosthetics affordable and liberating. Life expectancy now exceeds 80 years of age. Living to be 100 years old is well within reach. Education: As connected devices become ubiquitous, younger generations will have access to education like never before, without even having to leave their homes. Education will become democratized, despite threats from terrorist groups or governments controlling or limiting access to education—especially for young women. Gender will no longer be a roadblock for access to education and educated young women will become educated mothers, ensuring generational access to education. As industries evolve, so too will the skills required to succeed in the 4IR. I will look at these new skills in my next blog. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

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New Business Models Emerge

New business models have emerged in the Fourth Industrial Revolution (4IR) that distinguish themselves from “the way business was conducted” in the Third Industrial Revolution (3IR). A common theme that has been applied to these new methods is disruption. Let us look beyond disruption and consider the distinguishing characteristics of these new models: From Analog to Digital: This is perhaps the most obvious. Every analog version of a product or service has a digital version. The quest to eliminate every piece of paper often requires the rethinking of a process. It could be the “Kodak Moment,” the elimination of the wallet and cash, removing a lockbox process, challenging a title process, redefining intellectual property, or going wireless with headphones. Challenge every analog process or product you have, even the very notion of being human. From Partners to Disintermediation: One of the distinguishing elements in the 4IR is disintermediation, or the removal of the middle person or partner, going direct, direct to the customer, buyer or supplier. We see disintermediation occurring in all industries. Direct in retail. Direct in software. Direct in insurance. The ownership of the customer or consumer is a new battleground for trust, brand, and share of wallet. If the intermediary does not add value, it will be destroyed. From Transactional to Subscription Economy: In the 3IR, we purchased products or services to own them. In the 4IR, we will subscribe to products or services. This will change relationships and processes from one time to recurring. Customers and consumers will desire more agility and flexibility. But do the math. There are breakeven models of owning versus renting. I find the answer to many of life’s questions is 42 (as in The Hitchhikers Guide to the Galaxy by Douglas Adams). In the case of owning versus renting, the breakeven point is usually 42 months. After 42 months, you are better to own. From Me to We: The Sharing Economy: The sharing economy, as it is called, is all about asset utilization. How do I utilize non-working labor or an idle car? Uber. How do I utilize an unoccupied room or house? Airbnb. How do I utilize programmers with available time? Code sourcing. How do I utilize the collective energy of a group of individuals? Crowdsourcing. And so on. These new business models are rooted at the nexus of the extreme changes in technology (connectivity, computing power, and automation) and a generational or societal change. Millennials are changing the way we do business. They are not shackled to tradition or location, they do not believe in the value of face time, they are impatient learners and seek immediacy, they prefer to learn through experiences, and they believe in life, not a work-life balance. Technology reflects life. This drives innovations like on-demand, public SaaS, Cloud, a sharing economy, subscription services, and disintermediation. After all, you can run your life today only using one finger on an iPad. In my next blog in this series, I will explore how industries will be transformed as a result of disruptive new technologies, business models, value chains, and buyer expectations. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

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The Impact on Business

The Fourth Industrial Revolution (4IR) is servicing new market needs while simultaneously disturbing existing products and services. New business models and value chains are emerging, and in some cases, supply and demand cycles are being slammed together to become one. In almost all cases, new entrants have an advantage over incumbents. New entrants have vast access to capital, have no legacy infrastructure to transition into the future, innovate at the speed of thought and without political or organizational boundaries, and investors are more interested in grabbing subscribers and market share than generating profits in the early years of the 4IR. Even more important than all of this is the ability to conceptualize in the 4IR, perhaps because the new inventors are borne of an age with a maniacal focus on the customer experience, transparency of their services, and a reinvention of how products and services are conceived, designed, delivered, marketed, sold, and supported. Business leaders need to transform their thinking along fundamental lines to break synchronous orbit and achieve exponential thinking. How do we deliver solutions that are more customer-centric, faster, at greater scale, and are disruptive and thus provide higher barriers to entry? In the 4IR, I see a new business codex: It is more important to be fast than perfect We need less data and more insight Conduct less planning, and encourage more experimentation (and at scale) Be customer-led, versus merely customer aware Talent, in many cases, is more important than capital The skills of critical thinking and creativity are more important than interpersonal and organizational skills Innovation is real time, iterative, and not a linear waterfall Experiment at hyper-scale It is one world; build one company Do for machines what we did for humans There is a new latticework for the 4IR. As the 4IR continues to disrupt, new business models will emerge. This is the topic of my next blog in the series. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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Ingenious: How Canadian Innovation Made the World a Better Place

What do the electric light bulb, peanut butter, the zipper, basketball, the Declaration of Human Rights, Saturday Night Live, the OpenText Index, recycling, Superman, and nuclear physics have in common? They are all examples of Canadian innovation. And they are all featured (along with 286 other innovations) in the book Ingenious: How Canadian Innovators Made the World Smarter, Smaller, Kinder, Safer, Healthier, Wealthier, and Happier. Ingenious is available in both English and French Authored by Governor General David Johnston and Tom Jenkins, Chair of OpenText and the National Research Council (NRC), Ingenious was written to celebrate Canada’s 150th birthday and a heritage rich in innovation. Canada is a nation of innovators. The country itself is perhaps the greatest example of innovation. Despite its harsh climate and uninhabitable terrain, people from many nations settled the country, giving it the diversity it boasts today as a cultural mosaic. Even before the first European settlers arrived, Canada’s First Nations were busy overcoming barriers to travel and communication by creating the first canoe, dogsled, kayak, snowshoes, and toboggan (to mention a few). Ingenious moves through Canadian history to explore what events, insights, or happy accidents launched each innovation, and the collaborations that brought these great ideas to life. As the book points out, teamwork was often part of the original thinking and always part of the ultimate solution. The book draws from a broad spectrum of Canadian experience, from the wonders of aboriginal invention to more recent developments in medicine, technology, science, education, social work, humanities and the arts. Canadians are some of the world’s most accomplished innovators, something that is (true to Canadian humility) often downplayed. The book sets out to provide a comprehensive and fascinating look at Canadian innovation, demonstrating how innovation is one of the primary driving forces behind Canada’s prosperity and identity. It also offers practical tips drawn from Johnston’s and Jenkins’ long careers fostering innovation for present-day entrepreneurs. Co-authors Tom Jenkins (left) and Governor General David Johnston (right) at a book-signing at the University of Calgary. (Photograph courtesy of Sgt Johanie Maheu, Rideau Hall © OSGG, 2017) What’s your favorite Canadian innovation? But the book does more than just remind us that Canada is a nation of innovators. Another high-level objective of the project was to establish Canada’s first-ever database of innovators. As part of the project, over 1,000 stories of innovation have been captured online, crowdsourced on a digital version of the book at Have a favorite Canadian innovation? Why not post it online and contribute to Canada’s history of innovation. With its capacity to ignite the imagination and inspire a future generation of innovators, teaching modules are being created based on the book. The children’s version of Ingenious is due out in the fall of 2017. Officially released on March 28, 2017, Ingenious is now available on Amazon and at other major book retailers.

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ECM Success in Today’s World Means Evolving to the Cloud

Evolving to the Cloud

OpenText™ Content Suite and Documentum content management solutions have been the cornerstone of thousands of organizations’ effective Enterprise Content Management (ECM) programs over the past 25 years. However the concept and practice of ECM are changing. Gone are the days of ECM being viewed simply as an electronic filing cabinet. Successful digital transformation requires ECM to actively aggregate, organize, and distribute content from every corner of the enterprise. This evolution means that almost every organization is rethinking the current and future role of their ECM platform. Many of our customers are realizing that a new approach to ECM is needed as shifting demographics and changing business models redefine how, when, and where work gets done. As the industry’s largest ECM vendor we talk to a lot of organizations about content management and we use those conversations to constantly advance the development of new ways to positively impact agility and innovation within the enterprise. Examples include everything from digital modernization to employee productivity to process integration. In today’s digital world, enterprises must have the ability to make changes faster and more flexibly in order to take full competitive advantage of new functionality and use cases. Our customers are asking themselves how they can free up strategic resources to make IT and technology like ECM a revenue center rather than an operational cost. Enter cloud. Cloud-based ECM is a Successful Reality We have many customers that have done the math, worked the angles, and arrived at the same conclusion: Cloud-based ECM allows them to extract the maximum value from ECM and provide users with the content they need, when they need it, and in the context of their business process. The cloud presents a step-change opportunity to be able to quickly deliver new functionality and deploy purpose-driven solutions integrated into leading applications, whether in the cloud or in a hybrid model. Evolving to the cloud means that your IT resources are released from the behind-the-scenes work like patching, monitoring, and time-consuming upgrading. They’re freed up to shift their focus to strategically delivering new solutions with ECM that can help positively impact business processes and drive business forward into the new digital world. Organizations are increasingly looking to consume ECM in the cloud and integrate ECM into purpose-built solutions. OpenText is evolving with this change and our acquisition of Documentum positions us as a next-generation Cloud Content Services Leader. Perhaps the most important thing to remember is that there are as many constructs of cloud-based ECM as there are, well, clouds in the sky. Every organization has different use cases, cultures, and legacy infrastructures. And the tools to help you accelerate your ideal Digital Transformation are increasing every day. From enterprise-wide file sharing solutions to simple, no-code apps for specific tasks to comprehensive cloud-to-cloud or cloud-to-on-premises platform integrations, almost every ECM need can be accomplished today. And wait ‘til you see what’s going to be possible tomorrow. Can’t wait? Take a look at a recent webinar we did with AIIM for a sneak peek. The time to start the journey is now and here are what I consider to be my top three to-do’s to get you moving: Understand how you can leverage the cloud to better exploit content for business value. Do your homework and complete a full cost review before diving in. Put the customer first when developing new purpose-driven applications in the cloud.

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The Fourth Industrial Revolution

What makes the Fourth Industrial Revolution (4IR) different from the Third Industrial Revolution (3IR)? Well, everything. It is marked by exponential thinking where linear solutions no longer apply. The digital version replaces the analog version. Knowledge and invention are cumulative. Evolution is just the re-encoding of information, after all. Every person, culture, industry, and country is affected. All forms of production, management, systems, and governments will be transformed. The opportunities are unlimited: faster prototyping and time-to-market with 3-D printing and production, conquering disease and illness with nanotechnology, micro-financing using robo-advisors and advanced algorithms, more efficient and affordable connected homes, safer and more convenient travel with autonomous vehicles. Not to mention other improvements made in human longevity, energy, material sciences, entertainment, consumerism—the list goes on and on. All of these advances will be predicated by developments made in Artificial Intelligence (AI), machine learning, algorithms, massively large data sets, and robotics. But as the opportunities flourish, so will the perils: identity theft, cyber-crime, espionage, new definitions of conflict and war, de-humanization, a widening of the digital divide, automation anxiety, radicalization, propagandizing. Last year, my identity was stolen and I only discovered this because the Internal Revenue Service (IRS) rejected my tax return, claiming that I had already filed. Sixteen months later, I am still dealing with the aftereffects. The 4IR is delineated from the 3IR by three main concepts: extreme connectivity, extreme computing power, and extreme automation. Extreme Connectivity: Cell phones currently connect almost 5 billion people. By 2025, this number will be 6 billion. Today, a smartphone costs $150 USD a month. By 2025, it will cost $150 USD a year. Further, it is easy to follow the curve to attaining 1 trillion connected devices (machines) over the Internet (cars, phones, homes, machinery, airplanes, trucks, ships, soda machines, etc.). Six billion connected people, 1 trillion connected machines—this is extreme connectivity. Extreme Computing Power: Today, you can rent almost endless processing power from Microsoft Azure or Amazon’s AWS. Enter quantum computing and the Qubit. Quantum computing will become a reality in the 4IR. Humans can no longer beat a computer at chess. The world’s Go champion is also a computer; the alpha male is replaced by Google’s AlphaGo. This is nothing compared to the capabilities of quantum computing and the Qubit. Quantum computing has already reached 128 Qubits of processing capacity for a single system. At 1024 Qubits of quantum processing power, all the world’s traditional encryption codes can be unlocked by a machine in near real time. All doors are instantly opened, from banks to vaults to personal accounts to weapons systems. It would be a world without doors and locks. This is extreme computing power. Extreme Automation: With extreme connectivity and extreme computing power, the exponential opportunities for automation are revealed (truths are revealed, never created): cognitive, AI, machine learning, 3-D printing (prosthetics, cloths, and machine parts), algorithms, and methods at hyper-scale. Five billion Google searches a day, 200 million daily orders on Alibaba, and 2 billion worldwide Facebook subscribers. Automation will drive cars, cure cancer, replace entire labor pools, reduce underwriting risk, fight wars, and entertain us. Ultimately, it will create a new class of sentient beings with artificial consciousness. This is extreme automation. The 4IR has the potential to disrupt in ways we have yet to realize. In my next blog, I will look at the impact it will have on business. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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Revolutions. Industrial or Otherwise

The Fourth Industrial Revolution changes everything. Although it has many names—Industry 4.0, Digitalization, the Singularity, the Internet of Things (IoT), Connected World, Smart Home, Cognitive, etc.—it will be known as the Fourth Industrial Revolution, or 4IR. It is being driven by vast technology advancements and will change the nature of wealth, health and happiness, how we live, work, relate to one another, as well as how governments engage, regulate, serve, and protect. By 2025, 50% of the world’s GDP will be derived from digital (a process that is completely automated by machines, which does not require human intervention). This will have profound implications. The First Industrial Revolution (1750 – 1840) was powered by water and steam to mechanize production. Inventions such as the steam engine, iron working, textiles, cement, and railroads terraformed our landscape as humans migrated from rural (agrarian) to urban (city) settings in massive population shifts. Language and reading skills increased with the printing press and so our civilization advanced. Great libraries of the world were built and opened to the public. Revolutions ensued and Napoleon conquered most of Europe. The very fabric of society changed and great thinkers like Voltaire, Paine, and Rousseau agreed that society should be organized according to rules based on rational thought rather than religious ideology. Indeed, most western advances are based on rational thought, behavior, and market dynamics. This is changing in our time. The Second Industrial Revolution (1840 – 1969) was driven by electronic power to create mass production and predicated inventions such as cars, airplanes, the television, the telephone, and even the hydrogen bomb. It was the great age of iron, steel, rail, electrification, petroleum, chemicals, engines, telecommunications, and modern business management. It demonstrated the greatest increase in economic growth in the shortest period ever, introduced by mass production and modern manufacturing. The foundations of globalization were laid and great western populations rose up out of poverty while many deadly commonplace diseases were eradicated. Civil war defined America, Germany rose to power, and two world wars were fought. The Third Industrial Revolution (1969 – 2000) was enabled by Information Technology to automate production. Inventions included the integrated circuit, the personal computer, smartphones, the Internet, space exploration technologies, and the laser. In 1988, Kodak had 170,000 employees and sold 85% of the world’s paper. Within a few years, their business model disappeared and they went bankrupt. Yes, digital technologies replaced film, but what Kodak failed to realize was the disruptive force around them, its opportunities, and the appropriate investment in them (thus, the defining “Kodak Moment”). The Fourth Industrial Revolution (2000 – present) not only digitizes production, but also “intelligence-based tasks,” which previously could only be handled by the human mind. This revolution is of a scope, scale, velocity, and complexity unlike anything else we have faced. Its effects will impact all of humankind, all industries, all countries, every facet of every glorious element of our society—revolutionizing business models, reshaping the world, and even redefining our very existence. The technological opportunities presented by this revolution will be unlimited and challenging, having the power to create and the power to destroy; and as we say in Vermont, any fool can burn down a barn. Extinction events happen. The Cretaceous-Paleogene extinction event (i.e., the meteor that wiped out the dinosaurs) decimated some 75% of the plant and animal species on Earth. Some add sentient machines and the Singularity—or the point at which a machine can think and act at or beyond human capability (thereby rendering us redundant)—to this list of possible present-day extinction events. This blog series highlights the power to create inherent in the 4IR as the Golden Age of Innovation, but it is important to note the perils that are equally present. In my next blog in this series, I’ll explore what makes the 4IR difference from the 3IR in more detail. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

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Is the Microphone Working?

Testing, one, two, three. Testing, one, two three. Can you hear me? Is the microphone working? Testing (tapping on the mic a few times). As I stated in the intro blog for this series, we are in the midst of the Golden Age of Innovation that many are calling the Fourth Industrial Revolution. Over the last decade, the top 20 U.S. technology firms have created over $1 trillion USD in value. U.S. venture investment topped $60 billion USD in 2016. Software is now contributing over $1 trillion USD in Gross Domestic Product (GDP) to the global economy. And there are 4.5 million professional software developers in North America alone—more than ever before. Innovation drives progress. Software and hardware innovation accounts for nearly 15% of all R&D, pharmaceuticals for almost 10%. In 2015, U.S. patent applications hit a record high, topping over 600,000. Half of the world’s best-known brands are now platform companies. In this golden age of innovation, we all need to be software companies. The ability to innovate at scale needs to transcend nations, cultures, and people. Many cultures find it difficult to innovate. My experience suggests there are three key ingredients to innovation: access to talent, access to capital, and an entrepreneurial spirit. The Fourth Industrial Revolution describes an era marked by digital innovation, exponential thinking, and unlimited potential. This will be a revolution of scope, scale, velocity, and complexity unlike any other in human history. But what will be the ultimate measure of this transformation: is it profit, peace, quality of life, or a new form of conscious capitalism? The Organization for Economic Co-operation and Development (OECD) Better Life Index ranks Norway, Australia, Denmark, Switzerland, Canada, Sweden, New Zealand, Finland, United States, and Iceland as the top 10 countries for wellbeing. The United States would rank in the top three if not for: community, civic engagement, and work-life balance. I am not one to lecture on work-life balance. But democracy is not easy, and the great American experiment has invested deeply in a government of, by, and for the people, yet only 50% of eligible American citizens vote or experience civic engagement. This is shameful. In regards to community, despite progress over the last 100 years, 15% of Americans still live in poverty, which is completely unacceptable. My grandfather was born before planes, cars, televisions, telephones, and electricity were commonplace. He lived for 98 years (smoked for 60 of those and ate bacon and eggs every morning). He also worked on his farm every day until he passed, and left America only once to sail across the Atlantic to France to join the Allied Liberation Forces in WWI. There were many phenomenal aspects to my grandfather, but let me highlight the incredible human spirit of adaptability that led him to transition from horses to planes, from whale oil to electricity, from dirt roads to a nationwide transportation network. He also lived to see the first personal computer, and his grandson earn a computer science degree. As a software engineer, I have never seen a more gilded time to positively impact society and humanity through technology. This is the Golden Age of Innovation: And so begins the Fourth Industrial Revolution and our individual responsibilities for creating a better future. …Testing, one, two, three. Is the microphone loud enough? In my next post in this series, I will discuss each of the four industrial revolutions, highlighting their innovations and impact on business, society, and culture. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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Documentum and OpenText for Life Sciences – Moving Beyond FUD


Now that a couple of months have passed since the ink dried on the OpenText deal for Dell EMC’s Enterprise Content Division (ECD), I thought it was good time to offer my viewpoint on what this acquisition means specifically for Life Sciences. Some have questioned OpenText’s commitment to Documentum and future investment in the platform. Some have questioned the amount of investment that will be made to product/solution enhancements and innovation. However, only OpenText has the depth and breadth of Enterprise Information Management (EIM) solutions that can deliver the future that Documentum customers deserve – while offering a whole series of synergies for existing OpenText customers. Sir, step away from the FUD… I don’t want to dwell too much on the past but I’d be sharing no great insight to say that Documentum was never a perfect strategic fit for Dell or EMC. EMC had made it explicit that continued investment in the platform might be limited. It was an open secret that the company would look to divest itself of ECD. The only question was to whom. Many industry experts had suggested that the venture capital route was most likely, but this would always have left the shadow of future disintegration and sell-offs of the Documentum solution set. OpenText offered a completely different approach. Our solution sets are complementary and together offer a path to further develop and innovate in the ECM space. Our competitors – even those that have tried to spread some FUD (fear, uncertainty, doubt) – would struggle to suggest that we are not a perfect fit. More importantly, the OpenText deal ensures the investment that the Documentum platform requires to fulfill customer needs. In technology solutions, as we are all acutely aware, if you’re standing still then you’re going backwards. It would have been unthinkable to let that happen to Documentum. In reality, this deal marks the end (not the continuation) of the uncertainty about Documentum’s future. Where do we go from here? The Documentum Life Sciences Solutions Suite was the pinnacle of EMC’s approach to take a solutions-based approach to delivering on customers’ pain points. I’m afraid the first thing we’ve done you may find fiendish. We’ve put the word ‘OpenText’ in front of it! The next thing we’re doing is setting out a roadmap to ensure the platform meets your needs today and into the future. We’re doing exactly the same thing with other ECD product sets – such as LEAP – so that existing Documentum customers can be reassured that our solutions will always remain a strategic investment. But, as I said, standing still is going backwards. Our belief in the Documentum platform was only part of the reason that OpenText was interested in this deal. Our strategic direction has long been to assist our customers to access the full potential of EIM. This means bringing ECM together with enhanced records management, analytics, and BPM into a single, coherent, end-to-end platform. We believe that this approach is the only way to fully release the value of information held within an enterprise and provides the foundation for Digital Transformation. Life Sciences companies can select (or maintain) either the OpenText or Documentum ECM platforms and expect to receive the same level of native integration into OpenText’s Discovery, Case Management and Customer Experience portfolios, as well as industry-specific solutions, reflecting our combined decades of experience and best practice. Bringing immediate value to customers Beneath this strategic direction, there are a number of actionable synergies that can immediately benefit both OpenText and Documentum Life Sciences customers: Extended solution portfolios – In areas such as analytics and B2B integration, existing Documentum customers can build out the capabilities of the Documentum for Life Sciences Solution Suite and leverage best-in-class OpenText solutions, such as Marketing Content Management for Life Sciences. Existing OpenText customers can benefit from ECD solutions such InfoArchive. Enterprise Application Integration – OpenText’s close relationships within its partner network introduce seamless integration with enterprise applications such as SAP, Oracle, Salesforce, and Microsoft for Documentum customers. Cloud and IaaS – The OpenText Cloud delivers the ideal platform as Life Sciences companies to transition from on-premise to Cloud-based solutions. You have the confidence that you are with one of the world leaders in Infrastructure as a Service (IaaS). I know it is natural to be cautious when large deals like this happen – and only time will show that what I’m saying will happen – but I’d like to think that you are as excited as I am about what this means for current and future customers. To summarize, the OpenText Documentum for Life Science Solution Suite has the investment it needs and a talented team to drive its functionality forward. Additionally, we’ll continue to help Life Sciences organizations realize the potential of EIM to deliver the real benefits of Digital Transformation. If you’d like to find out more about how this new union will affect your organization, please contact your Account Executive or click here and someone (maybe even me!) will call you. In addition, OpenText will be unveiling its strategic plans in more detail at this year’s Enterprise World, in Toronto, Canada, where we will have a full Life Sciences program designed to help maximize your investments in OpenText (including Documentum) platforms.

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Introducing The Golden Age of Innovation

By all accounts, we are entering the Golden Age of Innovation, which many are calling the Fourth Industrial Revolution. Some of the early innovations of the Fourth Industrial Revolution are visible in consumer and personal use cases, such as gaming, shopping, and entertainment. But the vast majority of these innovations—like software, Artificial Intelligence (AI), medicine, robotics, and transportation—have yet to impact society or productivity. When they do, their effects will be exponential and staggering. All industries will be transformed over the next 10 to 20 years by technology. These transformations will affect us as individuals, as a society, as businesses and governments, and will change how we live, work, govern, keep the peace, and wage wars. My recent book, The Golden Age of Innovation, describes the impact of this technology-driven revolution, exploring the opportunities it presents and the risks we face as it unfolds. I’m pleased to kick off a new blog series based on this book. In this series, I will continue my exploration of digital transformation with a collection of topics addressing the radical impact of the Fourth Industrial Revolution—from disintermediation to the subscription economy, automation, and the “Digital Self.” I invite you to follow the series, and together, we’ll discuss these topics in more detail: Is the Microphone Working? Revolutions. Industrial or Otherwise The Fourth Industrial Revolution The Impact on Business New Business Models Emerge Industries are Transformed New Skills are Required The Rise of the Machine The Impact on the Person The Digital Self The Impact on Government How Will We Measure the Golden Age? To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

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General Data Protection Regulation (GDPR) – How can Customers use OpenText and SAP for Timely Deletion


In part 1 of this blog, we discussed what the General Data Protection Regulation (GDPR) means for enterprises and how data and content, which is generated and stored in the course of day-to-day business processes in SAP is subject to this regulation. Our example was the incoming vendor invoice on paper, which is scanned, attached to the SAP transaction via ArchiveLink and then securely stored on the OpenText™ Archive Center. This paper invoice may contain a contact name of the supplier, a phone number, an email address, all data that when combined together could identify an individual, such as an employee of the supplier. This personal data is protected by GDPR. Let’s recap: Collecting and processing data is legitimate as long as it serves a justified purpose, as defined by GDPR, “if data processing is needed for a contract, for example, for billing, a job application or a loan request; or if processing is required by a legal obligation …” Justfied purposes for storing and retaining personal data include laws that govern retention of content, such as tax relevant data and documents, where retaining the scanned vendor invoice or a customer bill is not only justified but an obligation. BUT: When the legitimate reason for the procession has expired, the transactional data and the attached ArchiveLink document need to be deleted. In our example above, the scanned vendor invoice needs to be retained as long as taxation laws require, but be deleted just after this retention period, which is 10 years in Germany for example. This means that enterprises are advised to set up retention rules to govern the necessary retention AND put processes in place that will delete data and attached content in a timely fashion, when it is no longer needed, or when the justified purpose for retention has expired. Retention Management for SAP® Data and Related Content Neither OpenText nor SAP can provide legal advice or guidance in this matter, but they do offer software capabilities that help customers set up policies and procedures for retention and deletion of transactional data and attached content. The products that play together here are SAP® Information Lifecycle Management (SAP ILM) and OpenText™ Enterprise Content Management solutions for SAP: OpenText™ Archiving, Document Access and Extended ECM for SAP Solutions (see OpenText Suite for SAP). SAP ILM provides records management for SAP data and can also be configured to apply the same retention schedule to the attached SAP ArchiveLink documents. However SAP ILM itself does not provide the storage for data and documents but relies on ILM aware platforms for this purpose. OpenText Archiving, Document Access and Extended ECM provide the compliant ILM aware platform for ILM data files and ArchiveLink documents. These solutions store the content, enforce the retention and holds from ILM and pass it up to the hardware level, and, at the end of the lifecycle, execute the deletion request coming from SAP ILM. SAP ILM acts here as leading application for the retention management of SAP data and attached ArchiveLink documents. So far so good, if you only look at SAP data and attached ArchiveLink documents. Enterprise Wide Records Management However, personal information in business documents does not stop at the boundaries of the SAP applications. You will also have content outside SAP, which you want to retain and manage, put under records management and execute timely deletion when the reason for retention has expired. This is where Extended ECM for SAP Solutions comes into play. Extended ECM provides DoD certified records management for SAP ArchiveLink documents as well as NON-SAP content, which can be related to SAP business objects via the ECMLink module. A customer that wants to benefit from the DoD certified records management for documents can use Extended ECM for all unstructured content inside and outside SAP, whereas SAP ILM provides the records management for SAP data. If SAP ILM is to delete data which relates to Extended ECM content that has not yet expired, both solutions can synchronize, so that business documents in Extended ECM will not be orphaned by SAP ILM. At the same time, Extended ECM represents the ILM aware storage platform for SAP data and documents. So SAP ILM together with Extended ECM for SAP Solutions can manage the retention of data and unstructured content inside and outside SAP. Where to Find More Information Learn more about OpenText’s capabilities to support GDPR requirement by reading our other blogs here and here. You can also visit our main web site and learn how OpenText EIM offers capabilities that support customers to prepare for GDPR or listen to our webinar.

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Happy International Women’s Day!

International Women's Day

It’s March 8 and that means time to celebrate the amazing women across the globe. More importantly, it is time to recognize the positive effects of diversity in our lives. This year’s theme is #BeBoldforChange. Being bold doesn’t mean you need to the loudest or most well-spoken, it means holding true to your beliefs. It means not being afraid to use your voice. It means not being what you are expected to be and being who you are. This is not a recent addition to society. In fact, according to Wikipedia, the first International Women’s Day in the United States was observed on February 28, 1909! This isn’t a new thing, the strength of diversity is woven in the history of culture, with many “firsts” resulting from people being who they were and breaking molds. Susan B. Anthony: An advocate for women’s suffrage, women’s property rights and the abolition of slavery, in 1872 she tried to vote in the Presidential election. While Anthony was never able to legally vote, the 19th amendment, ratified in 1920, was named the “Susan B. Anthony Amendment.” Marie Curie: The first woman Professor of General Physics in the Faculty of Sciences at the Sorbonne in 1906. Madame Curie was also the first person to win two Nobel Prizes in Physics in 1903 and in Chemistry in 1911 for her work in radioactivity. Wangari Muaathai: A Kenyan scientist, professor, environmental and political activist who was the first woman in East or Central Africa to earn a doctorate degree. She is credited with founding a community initiative that seeks to empower women through civic education and environmental stewardship. Mae Jemison: An American physician and the first African-American female astronaut. These women represent only a few who have created change in our world. They were unafraid to do things differently and they have paved the way for change. There are so many examples throughout history and there will be no shortage moving forward. At OpenText, we celebrate diversity. We encourage everyone to use their voice and #BeBoldforChange. Through structured programs and our everyday culture, our values reflect this. To find out more from our CEO Mark Barrenechea on diversity, read his blog celebrating International Women’s Day. Today of all days, be brave, be bold and, be yourself.

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International Women’s Day – Be Bold for Change

Progress is the result of human action. The proof is in our history of innovation—from eradicating disease to exploring space to connecting the world with the Internet. Progress requires bold pioneers, inquisitive minds, and a thirst for change. And yet, despite all of the successes of the past, we have yet to achieve gender equality in the workplace. The sobering reality is that women around the world still make significantly less than their male counterparts. This disparity is more pronounced in some countries than others—in Canada, for example, the gap is more than double the global average. While it is true that we’ve made some progress closing it, according to the World Economic Forum we won’t eliminate the gap entirely until 2186. This is not acceptable, and it is up to us to “be the change we want to see in the world.” Throughout my career, I have seen the unequivocal and positive effects of a workforce made up of a mixture of generations, genders, cultures, and perspectives. I have long been an advocate on the direct relationship between diversity and innovation. In my opinion, the two are inseparable. Research shows that diversity drives innovation by providing a variety of perspectives. As a result, the more diverse a workforce, the more creative the organization. At OpenText, we recognize that gender is a key component of diversity and are committed to advancing equality and the representation of women in the workplace. As a global company, diversity is part of our DNA. Together, #WeAreOpenText. Our numbers reflect this commitment. Women make up 30% of our workforce. But we refuse to grow complacent and rest on our laurels. While we maintain a higher-than-industry gender diversity average, we continually strive to improve our numbers and create opportunities for women.   ***Continue to Page 2 ***

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