Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

In December last year I posted a blog relating to a new study from OpenText that was conducted by IDC Manufacturing Insights. The main goal…

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop…

The growth of unstructured information inside the enterprise is staggering. In fact, experts estimate that over 80 percent of data in organizations is unstructured and…

A major natural gas company is experiencing a higher level of internal control over its procure-to-pay process and an 85 percent success rate for vendor…

While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every step onto or off the…