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financial services industry

Effective customer information management builds better digital experiences

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

April 13, 2023 4 minutes read
Nurturing relationships while working remotely

Nurturing relationships while working remotely

In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring of 1700 new employees…

March 24, 2020 5 minutes read
Employee experience drives customer experience

Employee experience drives customer experience

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…

August 13, 2019 5 minutes read
Pulling an Uber: Customer experience in Financial Services

Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…

March 12, 2019 5 minutes read
AI in Financial Services is growing, but there’s a way to go

AI in Financial Services is growing, but there’s a way to go

It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed…

February 12, 2019 5 minutes read

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