Enterprise Information Management

OpenText Strengthens EIM Portfolio with Completion of ECD Acquisition

In September, OpenText entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. I am delighted to announce that as of today this acquisition is complete. The addition of ECD’s 25+ years of leadership in Enterprise Content Management (ECM) further strengthens the OpenText product portfolio and our commitment to delivering the most functionally complete Enterprise Information Management (EIM) platform in the market. This acquisition provides exciting opportunities for current and future OpenText customers. Existing customers will benefit from a more functionally complete EIM platform while the ECD customer base will benefit from integration into OpenText technology, as well as gaining access to the number-one EIM Cloud and OpenText SaaS applications via flexible, on-premises, cloud, or hybrid deployment options. Specifically, the addition of Dell EMC’s offerings from the Documentum, InfoArchive, and LEAP product families will help to fulfill our strategic vision of growth and leadership in all sub-segments of the EIM market. Our EIM offerings will be enriched by industry-packaged solutions and deep customer relationships across the globe. Along with product enhancements and a worldwide customer base of more than 5,600, the acquisition brings 2,000 talented ECD employees to the OpenText family. Together, we will be over 10,000 professionals strong, focused on customer success in EIM and enabling the digital world. Investing in innovation and development is a key objective at OpenText. As we continue to grow and expand into new markets in meaningful ways, I’d like to welcome ECD customers and employees to OpenText, a focused and dedicated software company that lives, breathes, and sleeps EIM software. Given the importance of the announcement, the ECM Community will be gathering together for a candid discussion of the marketplace and how the acquisition fits into the future of content management. Attend the roundtable session. For more information about this acquisition, read the press release.

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Lucky Number 13

ECM

I have never been the superstitious type; full moons, cemeteries, ghosts, vampires, etc., just don’t bother me. Werewolves, on the other hand are a different story, but that is childhood trauma that I will save for another day. So when it came time to participate in the Gartner Magic Quadrant for Enterprise Content Management, I didn’t put much thought into the notion we were shooting for our 13th consecutive report positioned as a leader, because I like to deal in facts, and that fact is ECM is more important today than it has ever been, and our offering is again recognized as a Leader. As avid ECM practitioners we all know the importance of content and if you are like me (old),then you have seen how the role of content had evolved over the years. This evolution has not been lost on us, over the last 13 years we have constantly enhanced our ECM portfolio so our customers can address their current and future ECM needs. ECM used to be about how organizations take control of their content and while it is still a basic tenet, it’s not where we believe customers will receive the most value. We released LEAP because it is clear to us that the future of ECM is heading away from the notion of a single massive repository to a place where heterogeneous ECM systems work together to support the needs of the business; where purpose built applications that address different use cases, yet share a common API, can leverage content irrespective of where it lives. Fundamentally, the focus is on business outcomes and customer experience, where content apps seamlessly integrate with enterprise apps and enhance the experience of both customers and employees. Both LEAP and our solutions portfolio have key strengths making people way more productive, improving business outcomes and enhancing customer experiences, as demonstrated through the following apps: LEAP Courier – a new way to power business processes that depend on structured document exchange across organizational boundaries, providing a consumer-grade user experience for secure and structured document exchange, validation and tracking LEAP Snap – automatically captures, categorizes and organizes documents and related document information in real-time, turning unstructured content into actionable digital business information LEAP Concert – enables the creation of documents in a collaborative but controlled environment with the ability to identify and assign work to be done, and the use of simple review workflows that allow review and approval LEAP Express – easily browse, access, search and approve all content, no matter where it lives, on multiple form factors including web, tablet and mobile LEAP Focus – allows for fast, yet detailed reading and reviewing of business documents on mobile devices, eliminating “pinch-to-zoom” functions by automatically reformatting the document It is little wonder then, that we believe LEAP and our solutions portfolio are viewed as key strengths by our customers, partners and the industry at large. After all, these strategic initiatives make people way more productive, improve business outcomes and enhance customer experience, but perhaps equally important is the fact that our vision provides customers with a roadmap that enables their Digital Transformation initiatives. Much has been written about Digital Transformation and its disruptive impact to incumbents and while there is massive potential for disruption there is also massive potential for innovation. In the Digital Transformation era customer expectations are at an all-time high and successful organizations will need to address these expectations. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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EP1: Enhancing OpenText Release 16—from Engagement to Insight

Today, we announced the availability of Release 16 Enhancement Pack 1 (EP1)—the first in a series of enhancements to the most comprehensive digital Enterprise Information Management (EIM) platform on the market today, OpenText Release 16. As the enterprise shifts from investments in systems of record and engagement systems of insight, OpenText will continue to develop solutions that fully automate the complete EIM flow from customer engagement to business insight. This latest enhancement package does just that, with additional capabilities in our Experience, Content, and Discovery suites to complete the flow of information across the enterprise. The Complete EIM Flow – From Engagement to Insight Engagement: Digital is introducing new formats and channels of communication with customers. Organizations must be able to meet customer expectations, creating communications that are personalized, timely, and accessible using preferred channels. EP1 delivers highly personalized content orchestration across different processes for a connected customer experience. The enhancements we’ve made to our Experience Suite offer a breadth and depth of capabilities never before available from a single Customer Experience Management (CEM) platform. Offered via flexible on-premises, cloud, or hybrid deployments, Experience Suite addresses key capabilities required for true digital transformation. From marketing optimization to customer contact programs, OpenText is connecting the customer journey for better customer engagement and insight. Existing OpenText CEM solutions have raised the bar for dynamic and personal customer engagement with industry-led Customer Communications Management (CCM), Digital Asset Management (DAM), Web Content Management (WCM), and Customer Care and Support solutions designed to make it easier to engage with customers using multiple channels and devices. This next generation of CEM will present new opportunities in content targeting and conversion rate optimization for our customers. With EP1 we are executing on our vision of interdependent applications working together in the OpenText Experience Suite to create the best possible user experiences. “The investment and focus OpenText is putting on its Customer Experience Management solutions is very exciting,” said Mark Fassbender, global head of Web Optimization at Lexis Nexis. “Marketers today invest a lot of time and effort in trying to understand the customer journey from first contact through to renewal and retention. By connecting reporting and insights from each key stage of the customer journey together in an integrated solution, OpenText allows for a better understanding of what content works best for each channel and customer group across the whole customer lifecycle, which is pretty awesome.” Content: To help organizations manage the flow of information across the enterprise, OpenText Extended ECM (xECM) Platform improves process productivity, integrating Enterprise Content Management (ECM) functionality with lead applications to bridge silos and enhance information flows. EP1 strengthens these capabilities with targeted solutions, such as xECM for Salesforce® and xECM for SuccessFactors®, as well as xECM integration for Process Suite to further connect the processes that generate enterprise information and ensure compliance and control across all systems. Extended ECM for Salesforce improves customer insight and streamlines sales by connecting Salesforce cloud services to the OpenText xECM Platform for easy access to ECM capabilities and content inside the Salesforce user interface. Extended ECM for SuccessFactors manages all aspects of the digital employee file within SAP SuccessFactors. With centralized digitized document storage and collaboration, this solution accelerates the efficiencies of operations and minimizes compliance risk for the hire-to-retire HR process. Process Suite for xECM extends the reach of ECM to all parts of the enterprise, providing processes with the context that improves insight, efficiency, and throughput. Discover: As digital consumers drive—or overhaul—supply chains across borders, the enterprise will be increasingly required to comply with external regulations and internal governance policies. In order to make enterprise information ‘discoverable’ and ‘actionable,’ EP1 introduces Discovery Suite to complement Content Suite. Discovery Suite brings analytics to enterprise content, providing a single, integrated platform for self-service business intelligence, data preparation, and advanced analytics on both structured and unstructured information. Customers can now leverage data analytics, machine learning, and interactive visualizations for litigation, investigations, due diligence, compliance, and better decision making.   Functional Enhancements and Integration across the Suites Across all of our suites, we remain committed to giving our customers the most scalable, secure, flexible, and well-architected products. We will consistently leverage the Cloud for our suites to make OpenText the number one EIM cloud. With increased availability in the Cloud, EP1 helps to automate the complete the EIM flow, from Engagement to Insight, with deep functional enhancements and a focus on integration. OpenText Release 16 is the EIM platform of the future and key to our customers’ success, which is why we will continue to release enhancements as part of the EP series. EP1 is the first of many exciting innovations in a series planned for Release 16 over the coming months. Stay tuned for more information. Read the press release.

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3 Reasons You Can’t Miss This Year’s Momentum Europe

Momentum Europe

It seems hard to believe, but October 31 is just a little more than a month away. Our team is busy putting the finishing touches on Momentum Europe and we are preparing to welcome both business and IT decision-makers from across a number of different industries and from around the globe, including Europe, the Middle East, Africa, Asia and beyond. After a four-year hiatus, we’re excited to bring you all the activities you’ve come to expect, as well as some exciting new opportunities for you to engage with other customers, partners and the ECD team, and to get hands on with our technology. With so many interesting events and sessions to choose from, it seems there’s no good reason to miss this event. However, in case you need some additional motivation, I thought I’d share my top three reasons why, wherever you may live, you’ve got to attend this year’s Momentum Europe: The content and information management markets are hot again! According to MarketsandMarkets, the ECM market size is expected to grow from USD 28.10 billion in 2016 to 66.27 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 18.7% during the forecast period. At Momentum Europe, you can learn why there’s growth in these and other areas from IDC analysts, and get sound advice on how to be prepared for what’s on the horizon. You’ll find out how you can tap into the power of new approaches that work better together with your existing solutions. And, you’ll hear from our partners who have new solutions to address new challenges. The more, the better. We’ve packed more into three days than you can imagine. More customer sessions and panels, more keynotes, and more technical deep dives. We’ve also expanded our Hackathons, Hands On Labs, product and solution demos, and “Genius” time with our Services organization. And, this year, we’ll share more information on digital transformation, and explore new business and IT strategies that will help your organization to become more digital, more quickly. But it’s not just about quantity; it’s also about quality. We’ve listened to your input and requests and, this year, we’ll bring you even more of what you’ve been looking for. The future is bright. Now, more than ever, you need to know about our vision for what’s next, both for the ECM/EIM markets and for our Enterprise Content Division. IDC analysts, ECD executives and our special guest speaker, Muhi Majzoub, Executive Vice President, Engineering & Information Technology for OpenText will be on hand with information to help you shape and accelerate your business. Beyond attending our information-packed sessions, learning more about exciting market opportunities, and charting the future of our division, if you still need a reason to attend Momentum Europe, it’s this…it’s in Barcelona – an enchanting seaside city with a fabulous culture, unbelievable architecture, and an unbeatable combination of history and innovation. So, please, register today and don’t let FOMO haunt you. My colleagues and I look forward to seeing you in Barcelona!

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The Future of Information: OpenText Release 16 Introduces Cognitive Systems

We’re infusing our EIM platform with cognitive technologies to provide our customers with deeper levels of insight and understanding into their enterprise information. We’ve accomplished this using analytics technologies like semantics and reasoning analysis in our Analytics Suite. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 As illustrated in the following applications, when analytics are applied to unstructured information in a secure EIM repository, the information becomes much more valuable and insightful. Election Tracker ‘16 Election Tracker ’16 is a lightweight information-based app that provides deep insights into candidate information, revealing much more than traditional polling data can. It scans and reads hundreds of top online media publications around the world. This information is analyzed to determine sentiment and extract additional information. Interactive dashboards and reports reveal trends and sentiment changes for a holistic view of how candidates are performing. Finding H1N1 A Canadian public health agency scans up to 20,000 articles a day for early warnings of disease outbreak and other disasters. The system crawls unstructured information publicly over the web and applies a cognitive engine to produce a report. Thousands of threats are monitored—from H1N1 to bush fires in California to pestilence outbreaks in Africa. A cognitive system helps the agency identify, count, and track instances of possible threats to help save lives. Intelligent BPM Cognitive capabilities create intelligent BPM by examining tens of thousands of processes to find ones that are stalled, locate bottlenecks, elevate priority processes, or identify processes that are good candidates for automation. This is just one example of many of how cognitive can be applied to BPM for extreme automation and efficiency gains. The possibilities of cognitive systems in OpenText Release 16 are endless. With the announcement of our cognitive platform, Magellan, our focus is moving beyond analytics to cognitive learning and Artificial Intelligence (AI), opening up our EIM platform to third-party algorithms. In my next post, I will explore how our EIM solutions, when combined with our OpenText Business Network, provide unparalleled opportunity for digital transformation across extended business communities. Find out more: www.opentext.com/16.  

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OpenText Enhances ECM Functionality and Deepens EIM Offering with Acquisition of Dell EMC’s Enterprise Content Division, including Documentum

Release 16

I am pleased to announce that we have entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum.  This agreement marks another significant milestone in our journey to redefine enterprise software and represents one of the most important Enterprise Content Management (ECM) acquisitions in the history of the company. The agreement includes the acquisition of Dell EMC’s ECD offerings from the Documentum, InfoArchive, and LEAP product families. When combined with existing OpenText products, these offerings will enable customers to manage content across the enterprise securely and compliantly, decommission legacy apps to make information more available for complete analysis and insight, and create new ways to work across any device. In keeping with our flexible deployment options, they will be available as on-premises, cloud, or hybrid architectures. At OpenText, we are committed to providing our customers with complete automation across the entire EIM flow, from Engagement to Insight. The addition of these offerings strengthen key components of our vision—from Capture to Archive—and adds to the core OpenText product portfolio with capabilities in information life cycle management, ECM, archiving, and collaboration. Furthermore, it accelerates our reach into key verticals, including healthcare, life sciences, and public sector, while adding to our strong presence in financial services, energy, and engineering. ECD’s more than 25 years of experience in ECM both strengthens our position and expands the OpenText EIM offering with domain expertise, increased channel presence, and deep global customer relationships. The addition of ECD will make OpenText the partner of choice for organizations as they seek to harness the power of enterprise information to transform their business. I look forward to welcoming ECD customers, partners, and employees to the OpenText family when the transaction closes. For more information, read the press release.

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The Opportunity Ahead

Dell EMC agreement with OpenText

Dell EMC agreement with OpenText – today, we are excited to share that we have reached a definitive agreement with OpenText, a global leader in Enterprise Information Management, to combine the Dell EMC Enterprise Content Division (ECD) portfolio (including the Documentum, InfoArchive and LEAP families of products) with OpenText’s existing portfolio of products. The transaction is expected to close in 90 to 120 days. You can read about the terms of the agreement, in the press release. In determining the best long-term future for ECD, we wanted to create a business with a leading position in Enterprise Information Management, so we looked for a partner that shares our vision for the transformation to digital business, our passion for the role of information in the digital world, and the breadth of capabilities to help our customers realize that vision. We also looked for a partner that shares our commitment to deliver a world-class total customer experience. And, we sought a partner that valued the industry knowledge, innovative mindset and unique skillsets of our team. I am very pleased to say that we found all of that in OpenText, an industry leader with 9,200 professionals worldwide. Today’s announcement, therefore, presents a compelling opportunity for ECD’s loyal customers and partners, as well as our talented people. Our complementary strengths will produce a leader in both ECM and EIM: an organization with the financial strength, talent base, and global go-to-market scale to serve a marquee customer base. As we work toward the close of the transaction, I assure you that we will continue to provide the world-class care our customers have come to expect. To underscore our joint commitment, OpenText and Dell EMC have also announced their intent to enter into a strategic commercial partnership to expand customer offerings and better serve customer needs. Customers and partners can continue to realize value from their ECD investments and gain additional value from a richer portfolio of ECM and EIM solutions. Today’s news is great for all stakeholders, and we hope you are as energized as we are about the opportunity ahead.

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The Future of Information: CEM Delivers the Full Customer Journey

Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is based on unified customer data. The experience must look and feel the same regardless of channel or device, and it must be tailored, reflecting knowledge or insights about the customer to exceed expectations. In the battle for market share, an engaging customer experience is a key differentiator. We’ve designed OpenText Experience Suite 16 to address the complexities and speed that your organization needs to digitize the entire customer journey with applications for media management, web experience management, and customer communications. Delivering the Full Customer Journey with CEM OpenText Experience Suite 16 provides unprecedented insight and control into the customer journey—at any point, involving any asset. It provides tools that help improve time-to-market with rich, personalized, and engaging experiences. OpenText Experience Suite innovations include: Embedded Analytics: Dashboards that track user activity to gain insight on content, assets, or events used across different channels, devices, or applications, to provide intelligence on users and help optimize and tailor their experiences. Communications Center and Interoperability: With a newly refreshed UI and enriched Customer Communications Management (CCM) functionality, our customers can experience even greater integration with cloud-based Customer Relationship Management (CRM) applications. Extreme connectivity, at all stages of the customer journey and across all correspondences, helps maximize and customize not only customer experiences but also vendor and employee experiences. Adaptive Media Delivery: A responsive approach for media delivery across formats (web, kiosk, tablet, mobile devices, etc.) that ensures consistency. The delivery of a consistently branded, multi-channel experience deepens engagement while protecting and strengthening your brand(s). Embeddable Widgets in WEM and OTMM: Assets are updated automatically when tethered or included in other applications. Assets and folders can appear in other applications by simply copying an embed code, ensuring on-brand, consistent experiences. ECM Integration with Communication Center CRM: Web-based document generation which uses front-end CRM data from Salesforce and business data from Content Server and SAP, all executed seamlessly with OpenText software. The integration of key enterprise systems provides a single source of the truth. Improved UI for Better Productivity: With a customizable home page and a redesigned responsive HTML5-based UI, users can create tailored environments that meet their needs and adapt to their devices for an engaging digital experience. To succeed in the digital world, it’s not enough to think mobile first, the requirement is to think users first. OpenText Experience Suite helps your organization create a digital presence and deliver the correspondence to augment your online marketing strategy, manage global brands, embrace social business, and produce effective customer communications every time, all while keeping the user top of mind. Each of the OpenText Release 16 Suites have been infused with Analytics. I’ll discuss this in greater detail in my next blog in this series. Find out more: www.opentext.com/16.  

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The Future of Information: BPM – Creating Digital Business Processes

When information is harnessed, organizations can reach maximum levels of efficiency, impact, and value. But in order to take advantage of these new opportunities, organizations must digitize their processes. Only when processes are digitized can organizations truly realize the benefits of extreme connectivity and extreme automation. Creating Digital Business Processes with BPM OpenText™ Process Suite 16 offers a single, multi-tenant, web-based platform that supports information-rich processes, enabling organizations to rapidly analyze, build, and automate business processes that run on multiple devices. OpenText Process Suite is available as an on-premises solution or a cloud solution (deployed in either a private cloud or the OpenText Cloud). New features in this release include: Entity Modeling: A new low-code application development approach for the rapid and agile development of processes with case management capabilities. Processes can easily be tailored by “citizen developers” to suit business needs without requiring development resources. Case Management: Provides the flexibility for organizations to manage unstructured and complex processes or cases from a single platform. Organizations can relate independent business documents across the enterprise into a single virtual folder (or ‘case’), gaining control over a case whether it’s a defined or ad hoc process, or a combination of both. Contract Management: This release of Contract Center provides an integrated solution for all types of contracts. An out-of-the-box solution, it supports all aspects of contract processing, from initiation and request, to authoring, negotiation, approval, execution, management, and renewal. Organizations can accelerate cycle times, while still adhering to standards and regulations when managing contracts. Analytics Integration: Analytics integration into OpenText reporting solutions delivers dashboards that increase visibility into processes, enabling better measurement and ultimately, smarter business decisions. More than simply executing processes, organizations have complete visibility to their people and processes so they always know the status of all tasks, processes, and business objectives. OpenText Process Suite 16 is a comprehensive suite that addresses every information company’s needs, from workflow, business rules, connectivity, process orchestration, and enterprise mobility all the way through to building and deploying lightweight applications that integrate deeply into enterprise systems. Processes can be optimized with the visibility that analytics integration provides. Not only can our customers digitize their processes with OpenText Release 16, its broad functionality also includes the ability to digitize the entire customer journey. I’ll discuss this in more detail in my next post in this series. Find out more: www.opentext.com/16.

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The Future of Information: OpenText Release 16 – Robust Information Security

As the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to cyber breaches. The attacks are becoming more sophisticated and harder to trace, and they’re becoming more frequent. Cybersecurity is a critical requirement for combatting trends such as nation-state backed espionage, more vulnerable service providers, big data, mobile apps, and encryption failures. The protection of corporate Intellectual Property (IP) is becoming an increasing concern for IT organizations as confidential information is housed in digital format. Threats from both inside and outside the company must be considered. During the Digital Revolution, organizations need to assume that they are under attack every day and that the bad guys are already on their network. Ultimately, organizations need to build a moat around their most important systems. No real risk can be mitigated to a zero percent likelihood of occurring, and some risks are 100 percent likely to happen. So how can the digital enterprise determine which risks to mitigate and what consequences to prepare for? According to research, the average organization needs to keep one percent of its information and 69 percent of enterprise information can be thrown out without suffering negative consequences. Keeping everything means higher storage and infrastructure costs. In instances of litigation, the cost of investigation increases as content is searched, examined, and reviewed across many sources. With today’s dramatic growth in content volume, this approach is not tenable. Not all information is created equally and not all information exposes an organization to the same risk. EIM permits secure access to information on a “need to know” basis, while preserving an archive of information. The more data an organization stores and manages, the greater the risks for security breaches and non-compliance. To protect enterprise information, organizations need to practice the fundamentals really well. Most companies forget that security is all about “back to basics”: Employees need education. Fifty percent of all cyber security issues are caused by a lack of education and “naive” employee actions. The next 25 percent comes from hardware or software assets that are not up to date. Are they running an outdated email client, for example, that has known vulnerabilities? Is the perimeter defined and protected, or were the gates left open? The response time on shutting the gates is critically important. These basics will make organizations 95 percent secure. Along with investment in an Enterprise Information Management (EIM) platform. OpenText Release 16 – Defense in Depth EIM is designed to protect information where it is used: at the point of interaction in the application itself, offering security mechanisms such as access and permissions, information audit capabilities, and secure information exchange built right into the system. In OpenText™ Release 16, our latest EIM platform, we’ve taken security up a notch. User- and role-based security happens at the application level. To help ensure privacy, enhanced access and identity management are available through active directory and upgrades to directory services. Both data at rest and data in transit are protected. We guarantee network security, operational security based on our state-of-the-art data centers, and many standards for compliance. Enterprise Content Management (ECM) addresses governance and compliance in OpenText Release 16—but it’s much more than this. It is ECM re-imagined. Read all about it in my next blog. Find out more: www.opentext.com/16

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The Future of Information: OpenText Release 16 – Digital Information Governance

The regulatory landscape is complex. Companies in all industries are subject to industry-specific regulations and standards, as well as regional or national regulations. At the same time, digital technologies are introducing concerns about fraud, ethical behavior, and data security. With the growth of big data, social media, cloud computing, and mobile device usage, information governance is a key business imperative with the C-suite. Global Regulatory Pressures—A Complex Landscape By some predictions, as many as 20 percent of CIOs in regulated industries will lose their jobs for failing to implement information governance. Connecting information, people, and processes across emerging digital technologies further complicates governance and compliance challenges. If information is an agent of change in the digital world, it has to be managed. Executives and IT leaders will be required to develop and execute strategies for digital information governance. In a global economy, the impact of regulations has far-reaching consequences. Many organizations have minimal control over their operational systems and business processes that capture data required for compliance and litigation purposes. IT budgets will be required to meet future compliance requirements. But governance is about more than controlling regulatory information, it’s also about enabling a better way to work. When implemented effectively as part of an Enterprise Information Management (EIM) platform, governance helps uncover the value of information for improved operational performance. OpenText Release 16 offers more comprehensive governance and compliance capabilities. We have set up data zones in the OpenText Cloud according to local laws and regulations. With growing regulations and standards, we are working to deliver compliance for every single one, from SOC 1 and SOC 2 to PCI DSS and HIPAA. This is a strategic decision we have made, and one we can make because we own our own Cloud. With this release, we are not only investing in infrastructure and compliance with regulations and standards, but information governance, compliance, and security. In my next post, I will discuss the changes we’ve made to OpenText Release 16 to help organizations protect their enterprise information. Find out more: www.opentext.com/16

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The Future of Information: OpenText Cloud 16 – The Agility to Innovate

The Cloud is quickly becoming a business imperative. First movers with cloud technology stand to quickly gain substantial market share, displacing incumbents with new cloud-based solutions. We want our customers to have the Cloud in their arsenal, as well the option to choose a cloud, on-premises or hybrid deployment of Enterprise Information Management (EIM). That’s why, with our recent release, we have invested deeply in our own cloud infrastructure. All OpenText products are now available in the OpenText Cloud. OpenText Cloud 16 is a set of five cloud-based offerings that includes Content Suite, Process Suite, Experience Suite, the Business Network, and Analytics. Each of these suites has been designed exclusively for cloud deployment, spanning solutions from native Software-as-a-Service (SaaS) to suite configurations delivered as Managed Cloud Services. In addition to these suites, organizations can subscribe to Core, a cloud-based, business-ready file sharing and collaboration solution, and Archive in the Cloud. OpenText Cloud 16 OpenText Cloud 16 gives our customers the opportunity to leverage the OpenText Cloud for Managed Services, Business Network Services, and OpenText SaaS applications. The OpenText Cloud infrastructure is a global network of over 40 data centers and points of presence. A custom-built private cloud infrastructure and custom SLAs, disaster recovery solutions, and architectural configurations work together to help lower total cost of ownership, while maximizing business agility. With 18 billion transactions per year representing $6.5 trillion in commerce, 3.5 petabytes of stored content, 600,000 integrated trading partners, and benefiting more than 64,000 customers worldwide, the OpenText Cloud extends business to an established network of customers and partners. Additional features in this release include seamless updates for cloud offerings on a quarterly basis, a health check on the business network to ensure maximum up-time (via State of the Grid Analytics), over 4,500 canonical maps, and next generation transportation and logistics. The Digital Revolution is accelerating the need for digital governance, which is the topic of my next post in this series. Find out more: www.opentext.com/16

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The Future of Information: OpenText Suite 16 – From Engagement to Insight

OpenText Suite 16 is a set of four Enterprise Information Management (EIM) suites: Content Suite, Process Suite, Experience Suite, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a Managed Service. OpenText Suite 16 As well as helping our customers move to the Cloud, we have been working for over a year now to integrate analytics throughout OpenText Release 16. Our goal is to provide analytics capabilities in each suite for extracting valuable business insights from enterprise information. Deeper, embeddable analytics are also available as an independent suite. In addition to the EIM suites, this release includes AppWorks™—a development platform designed to speed the path from need to solution for IT organizations. To give customers more comprehensive control over their enterprise information, OpenText Release 16 supports new information flows such as Capture-to-Disposition, Create-to-Consume, Procure-to-Pay, and Event-to-Outcome. With more than 1,000 points of integration, OpenText Suite 16 is truly the most integrated digital platform available today. Each suite can be connected to existing, non-OpenText EIM applications and solutions to maximize technology investments. Our low-cost, open stack supports a variety of commonly used database and web server technologies to significantly reduce the cost of the underlying software infrastructure. OpenText Suite 16 delivers a variety of innovations of significant value to new and existing customers. The combination of cloud availability, an open stack, massive new functional capabilities, and deeper integrations make OpenText Release 16 a destination release for any business looking to take their EIM technologies to the next level. In my next post, we’ll explore what’s new with OpenText Cloud 16. Find out more: www.opentext.com/16

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OpenText Expands eDiscovery, Content Analytics, and Cloud with Recommind Acquisition

Recommind acquisition

I am pleased to announce the acquisition of Recommind, Inc., a leading provider of eDiscovery and information analytics solutions that deliver insight from unstructured data to help people make better, faster business decisions. Adding Recommind solutions to our portfolio establishes OpenText as a leader in the eDiscovery space and creates significant opportunities for growth in cognitive, content analytics, and cloud-based solutions. The eDiscovery market is currently going through its biggest transition ever. Organizations are looking to take greater control of their eDiscovery processes, the selection of eDiscovery vendors, the services they buy, and how they buy them. In organizations that are frequently involved in litigation, eDiscovery is often considered a cost of doing business. But where there is risk, there is also reward. eDiscovery represents a significant opportunity from an optimization, cost, and efficiency perspective. At OpenText, we are dedicated to maintaining and growing Recommind’s position as an eDiscovery leader based on the best analytics and the best user experience for review in the market. This acquisition also highlights our commitment to the Legal vertical with a one-stop shop for enterprise search and document management requirements. We are shaping the future of the enterprise market, and analytics figure prominently in this strategy. Recommind solutions will help us do this by delivering new insights that can, as an example, help to optimize profits or mitigate risks in an area that has been a big blind spot for business managers, their unstructured content. The Cloud is also an important part of our future vision. Recommind has made the transition from being an on-premises, license- and maintenance-driven organization to being a cloud-first, SaaS and on-demand driven organization and we will provide a center of excellence as enterprises continue to transition to the Cloud. Customers already rely on OpenText to help them manage and leverage their information flows—from Engagement to Insight. Combining our leading Enterprise Information management (EIM) solutions and expertise in the Cloud with Recommind’s technology and talent will enable customers to solve problems at a scale not previously feasible without machine learning. Our customers will benefit by being able to identify and understand the facts that matter for litigation, compliance, and governance; connect finance professionals to more accurate data to make better decisions, optimize profit and mitigate risk; and find the documents, expertise, and projects they need from all sources and locations. Please join me in welcoming Recommind customers, partners, and employees to OpenText. For more information, read the press release.

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The Future of Information: OpenText Release 16 – The Most Comprehensive Digital Platform

We’re in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation or risk being disintermediated. Success will depend on an ability to embrace extreme automation, extreme connectivity, cognitive systems, and analytics—all bundled together in a single and integrated platform. OpenText Release 16 is the world’s most comprehensive Enterprise Information Management (EIM) platform for automating Engagement to Insight. It is composed of two major product components: OpenText Suite 16 and OpenText Cloud 16. Each is made up of tightly coordinated releases across all key product suites, designed to manage the complete flow of information, from capture to process, collaboration, discovery, exchange, and insight. The World’s First Truly Integrated Digital Platform for EIM EIM arms organizations with the technologies they need to digitize their operations—across any device in the Cloud, on-premises, or using a hybrid model. By providing the world’s best integrated EIM platform and applications, OpenText Release 16 gives organizations the foundation they need to effectively transform their operations, processes, and information to create better ways to work. Both OpenText Suite 16 and OpenText Cloud 16 give organizations the flexibility and agility they need to pursue strategic goals, such as optimizing user experience, exploring machine-to-machine communications and automation, digitizing key processes—to drive true digital transformation. Both OpenText Suite 16 and OpenText Cloud 16 have been infused with analytics. Everything from Content Suite to Process Suite to the Business Network has been designed to leverage the power of analytics, bringing significantly more value to enterprise information. It’s all part of the movement to systems of insight in the technology shift to cognitive systems. This release represents the next generation of EIM, bringing customers one step closer to more intelligent systems, allowing them to realize greater benefits like lower costs, higher efficiency, greater output, and more room to innovate. OpenText Release 16 is the next generation of EIM. In my next post, I’ll take a closer look at OpenText Suite 16. Find out more: www.opentext.com/16

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OpenText Magellan—The Next Generation of Cognitive

Enterprise World

OpenText is shaping the future of information with Magellan, our next-generation cognitive platform. Magellan integrates visualization, voice, video, search, text, natural language processing, and semantic and numeric engines. It is cognitive democratized because it is easy to program, affordable and highly accessible, giving our customers access to Apache Spark’s more than 1,000 open algorithms developed by some of the greatest minds in the world. Introducing Magellan at Enterprise World Magellan leverages Apache Spark for open algorithms, and machine learning to help our customers harness the value of their information. It is an open platform built on open standards like HTML5, Java, SQL, and Hadoop. Developers will be able to build on this platform to expand its rich ecosystem. Because it is built on open standards, Magellan is embeddable, offering our customers access to a wealth of well-studied and well-written algorithms. Magellan—Built On Open Standards The combination of Spark’s algorithms with OpenText EIM will give our customers the ability to apply predictive analytics to EIM: from interactive analytics and business intelligence in finance to high performance batch computing for genomics research to connecting millions of homes to real-time stream processing gas meters. The evolution of EIM has moved from governing information to building apps on this information and finally, to its future state, which is to unlock data to find answers. We laid the foundation of the future with OpenText Release 16—the most comprehensive digital platform in the market today. Magellan is the promise of EIM fulfilled. OpenText can now fully automate Engagement to Insight: Engagement, Capture, Content, Process, Collaboration, Discover, Exchange, and Insight. This is as important as when Enterprise Resource Planning (ERP) could automate Campaign to Cash. From Engagement to Insight, customers will be able to answer their most difficult business questions by unleashing the value of their data with Magellan. In the same way that Ferdinand Magellan unlocked the world by circumnavigating it, OpenText Magellan unlocks the potential for the enterprise. We expect to deliver Magellan in the second half of 2017.

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The People of Enterprise World 2016

Enterprise World

For the last 20 years, ERP has been the dominant enterprise system, automating Campaign to Cash. For the next 20 years, Enterprise Information Management (EIM) will be the dominant enterprise system, automating Engagement to Insight. With more opportunities than ever to maximize your investment in OpenText solutions, Enterprise World is your roadmap to the future of information management and a better way to work. Joining me on the Enterprise World main stage will be OpenText executives, Steve Murphy, President; Muhi Majzoub, EVP of Engineering and Information Technology; and our Chief Marketing Officer, Adam Howatson. Together, we will explore how disruptive innovations are impacting the enterprise and information across all industries, with a focus on the role EIM plays in enabling digital transformation. We are excited to bring you the latest developments in EIM as we evolve from managing systems of record and engagement to empowering with systems of insight. Along with our business leaders, the conference will feature some of the industry’s most respected thought leaders and visionaries. Guest speakers, including Tracy Costello (CIO, Insure the Box), Craig Chu (CIO, Asia, Westpac Banking Corporation), and Tara Mulrooney (CTO, Alberta Energy Regulator), will share their strategic perspectives on EIM and how they are leveraging disruptive technologies to capitalize on opportunities the digital revolution presents. Colonel Chris Hadfield will also be joining us as a keynote speaker. Through his 21 years as an astronaut, three spaceflights, and 2600 orbits of Earth, Colonel Hadfield has become a worldwide sensation as he infused a sense of wonder into our collective consciousness. I am looking forward to speaking with the former commander of the International Space Station to hear what “the man who made space cool again” has to say about digital technology, space exploration, and the next frontier. Appearing on the main stage, Colonel Chris Hadfield To show our appreciation we are ending the event with Nashville’s finest—the Grand Ole Opry—and performances on Thursday night by world-class entertainers Josh Turner, Easton Corbin, Crystal Gayle, Dailey & Vincent, and Elizabeth Cook. The true value of Enterprise World is in the people. Information is fundamental to business, however, it is the ways that people use information that truly causes disruption and innovation to happen. People create, capture, exchange, process, protect, and add value to information. We host this conference for our customers, partners, industry leaders, and our colleagues. With so many people converging in Nashville, this year’s conference is sure to be the most dynamic and compelling conference to date. Register today and take advantage of our special offers.

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The Future of Information: EIM – A Single Source of the Truth

No matter the size of an organization and regardless of industry, data drives business. From insurance claims to manufacturing purchase orders to contracts, company emails, strategic presentations, and e-invoices. Big or small, companies run on information—both structured and unstructured. Structured information is data in fixed fields in a spreadsheet or a relational database that is housed in ERP systems. ERP tools share a common data model, covering operational end-to-end processes, such as those found in finance, human resources, supply chain, etc. These processes depend on large volumes of data. Unstructured information is the conversation that forms around this data. It is the archived supplier invoice, expense report, receipts, presentations, faxes, memos, emails, social media, videos, and more. It is unsystematic, difficult to dissect, and represents a staggering 80 percent of the enterprise’s data today. EIM – Single Source of the Truth All this data is the new currency in a digital economy. But for its value to be truly realized, it must be located, managed, shared, protected, and understood. This requirement is only intensified by extreme connectivity—expectations for fast and immediate access due to higher bandwidth capabilities, mobility, and other disruptive technologies. Integrating unstructured and structured content across silos is a challenge that every organization faces. Sheer volume is impacted by the systems and departments it must flow through. An integrated EIM platform helps information flow securely and effortlessly across departments and throughout the value network to partners, suppliers, and customers—on-premises and in the Cloud. It gives every company a consolidated view of its information, its resources, its business network, and its customers. It provides a single source of the truth. When enterprise information—in its hundreds of formats and thousands of sources—resides in one centralized and trusted place, organizations can securely embrace disruptive technologies and evolve to a better understanding, a cognition of their information. With a single source of the truth, information flows freely across the digital enterprise: from one context to another, from need to result, from opportunity to outcome. Cognition, speed, and agility are key competitive differentiators, and they are a product of a complete integrated digital platform. In my next post, I’ll explore how OpenText Release 16 delivers cognition, speed, and agility—and much more—making it the transformative platform of choice for information companies.

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The Future of Information: The OpenText View of the World

Enterprises are facing unprecedented competitive forces. Their competitors are defying Keynesian economics and they are experiencing a massively changing workforce—all while the world is becoming a much smaller economy based on the next generation of globalization. They must disrupt or die. And the way to disrupt is through extreme automation and extreme connectivity— integrated and delivered through OpenText Release 16, the world’s first comprehensive digital EIM platform. The OpenText View of the World This is the OpenText view of the world and it is driving our product development priorities. The following approaches are key in supporting these priorities: One Platform We truly believe in one platform. One digital platform that integrates data schema and architecture with user experience, across all the EIM functions. One platform for all information. One Business Network It is a corporate priority to continue to be the world’s largest Business Network. Not just to manage and govern the information on that one platform, but to exchange the information in any format for commerce. For business-to-business, cloud-to-cloud, and ultimately, machine-to-machine. This is one of our core operating tenants that we strive to deliver against. Re-invent the Information Developer We can’t build it all, and organizations have a lot to build. So we’ve made it easy to program and write apps on top of our business network. We’ve also made it easy for information developers to build applications on top of our EIM platform with a RESTful service into EIM, allowing them to leverage Customer Experience Management (CEM) functionality and Business Process Management (BPM) capabilities.This is our direction—to re-invent the information developer because: 1.) the developer makes all things possible, 2.) we can’t build it all, and 3.) there is an enormous amount of lightweight applications that organizations need to write. Most Trusted Partner Our mandate is to be our customers’ most trusted partner, to build strong relationships, and to make them hugely successful. This is a goal from the top of the organization down—to be the most trusted partner, committed to organizations as they digitize all their information and processes, as they move workloads to the cloud, as they deliver meaningful customer experiences, and as they exchange commerce and communications across all their business networks. Information Analytics The analytics software market is expected to reach $75 billion by 2020. Our objectives move beyond one platform or one business network. We’re focused on empowering the enterprise to be able to report, visualize, analyze, make what-if decisions, and ultimately, predictions from all of the information on the platform and across the business network. Leadership and Expertise There are ERP companies for sale. We’re not interested. There are other enterprise segments. We’re not interested. There are printer companies for sale. We’re not interested. As enterprises move from data to information to knowledge and even wisdom, they must ask themselves, “How can we apply cognition to enterprise information?” The answer lies with the topic of my next post — “EIM – A Single Source of the Truth”.  

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The Future of Information: The Rise of Cognitive

The Digital Revolution is heralding the third significant era in the history of computer technology: the Cognitive Era. The first era, the Tabulating Era, took place post 1900s and describes the early use of mechanical systems to tabulate calculations. The second era, the Programming Era, emerged in 1960 when scientists created computers that were dependent on the programming of processes or rules. Which brings us to our immediate future (perhaps as near as 2020) with the emergence of the Cognitive Era and the development of cognitive systems. The Three Eras of Computing Cognitive computing is modeled after the human brain (as the most powerful computing system in the world) and its thought processes in a computerized model. Cognitive systems are self-learning systems that simulate the way a brain works using data mining, analytics, pattern recognition, and natural language processing to learn, interact, and make decisions. During the Cognitive Era, computers will mature into learning systems. They will be able to understand data—or analyze, adapt, and suggest solutions based on data. Cognitive technology is becoming a part of everyday life. Anti-lock braking systems, air bags, and crash avoidance systems are fully automated standard features in cars. Smart cities are optimizing performance by automating traffic flow, energy use, pollution, and transit systems. Prototypes for autonomous driverless cars are already on the road—and we have yet to enter the Cognitive Era. The next two decades will see the development of next generation cognitive systems into enterprise systems, processes, and practices. Cognitive computing will push the limits of what is possible with technology. Digital enterprises of the future will incorporate cognitive tools and analytics into their infrastructures. They will be used to amplify human capabilities, working seamlessly alongside people to uncover underlying patterns and trends, provide insights, make decisions, and prescribe actions. At OpenText, we see cognitive computing and machine-to-machine communications as the next big technologies on the horizon. They are an essential part of any comprehensive EIM platform, and they are part of the OpenText view of the World. But that’s a whole other topic of discussion…which I’ll address in my next post in this series.  

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