Enterprise Information Management

A day in the Life of a Utility Company


In the last in my blog series on Operational Excellence, I’d like to introduce you to BigShock Energy. It’s a utility company with power generation plants in ten countries worldwide. It realized that while each of its plants was managed in isolation, it was impossible to achieve the optimum operational efficiency across the organization. Each plant was managing and maintaining equipment and issues that had been encountered at the other plants without the benefit of the lessons learnt. So BigShock decided to digitally transform its business to create a central operations solution, across all their plants that seamlessly integrates key operations systems. In creating a centralized solution the company integrated enterprise asset management, centralized content management, advanced analytics and a business process engine. The overall objective being to improve operational performance and deliver better business insight across the portfolio of plants. So, what does this mean in practice? Let’s take a look at a typical day. It’s midday in Bangalore. Dinesh Patel, a maintenance technician responsible for overseeing equipment performance at all BigShock plants, is at his desk when a dashboard on the screen flashes red. A pump in one of the company’s Nuclear facilities in Florida has exceeded its optimal working temperature. Dinesh quickly accesses and analyses data about the pump from all the other facilities at BigShock, sees that there is a significant chance of failure with this pump when it starts to exceed operating temperature and decides it needs immediate replacement. He opens the facility’s Maintenance Management System and creates a new work order. It’s 7.30am in Tallahassee. Over his first coffee of the day, maintenance engineer, Jim Smith, opens his iPAD to see his schedule for the day ahead. He notices he has a new instruction to replace one of the older pumps. He examines notes on the pump and can see that it has been regularly exceeding optimal performance over the last 24 hours. Jim accesses the equipment store register, checks the part is in stock and requests the replacement pump. Once accepted, he returns to the maintenance app and schedules replacement for 1pm. It’s 9am when Jim arrives at his desk. He connects his iPAD to the company network and begins to access all the relevant documentation he’ll need to review before replacing the pump. The information is stored within a central corporate Operations Asset Management system at corporate headquarters in New York. Jim downloads all the information he needs onto his iPAD so that he can access and read it while on-site. He heads to the warehouse to pick up the replacement pump. It’s 1pm in Cody, a short drive from Tallahassee where the Nuclear facility is based. Jim is ready to undertake the replacement of the pump. He is standing next to the pump in the plant and accesses the shutdown procedure and replacement procedures from his iPAD app. Once the pump is replaced, Jim starts a pump test process. He opens the relevant test form, completes the required data and adds a photograph of the completed pump – taken with his iPAD. He immediately forwards the completed test form to the Inspection Manager for approval. Finally, he returns to his desk where he starts an MOC process with the affected P&ID, drawing and specifications. It’s 2.30pm in Tallahassee. Freddie Goodwin, the Inspection Manager, sees a new task for a pump inspection appear on his dashboard. The task is labeled ‘critical’ as production cannot be resumed until it is complete. It includes the completed test form, a link to the original maintenance request and links to the associated P&ID, drawing and specifications. Freddie drives to Cody, checks the replacement pump and sends his approval to restart production. At  3.30pm, Willie Bell, the production supervisor, receives a task in his inbox telling him he can now resume production. He begins the startup procedure on the newly installed pump. Willie accesses the procedure from his iPAD, starts the pump and returns the plant to full production. By 4.30pm, full production is resumed. It’s 5pm in Cody. Terry Cooper in the drawing office receives an email. It includes a task to update the P&ID and replace the current ‘as built’ P&ID for the part of the plant that houses the newly installed pump. He decides he can get all that done before the end of the day. Back in New York, it’s 6pm. Gary Rowett, COO, accesses the Operations Systems and finds that uptime across all facilities currently stands at 99.95%. He drills down and notices a potential worry. Including Jim’s pump, over 30 Type 12 pumps have had to be replaced worldwide in the last three months. He thinks the issue needs investigating. He fires off an email to a member of his team and decides to have an early night. BigShock Energy is, of course, a fictitious company but energy companies can do all of this today. The technology and solutions needed to digitally transform your operations aren’t just available. They’re mature. It all starts with a comprehensive Enterprise Information Management (EIM) solution that provides a central backbone for managing and analyzing all your information across all your plants worldwide. We’ll be discussing how EIM can drive Operational Excellence at this year’s Enterprise World.

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Can AI Adoption be Catalyzed?

AI adoption

At the World Economic Forum 2017 in Davos, business leaders and technologists met to discuss the impact of the fourth industrial revolution on various aspects of industries. Many, multi-faceted, issues were brought to panel discussions – ranging from efficacy of AI to ethics, and even the impact on the workforce. One thing is clear – the most important driver for the 4th industrial revolution is the data or the ability to extract information from the data overload presented to us today. Leaders across the globe are sharing their viewpoints on this phenomenon and a common consensus is being sought. At the same time, there is a lot of focus on learning from each other. In such an interesting time, the OpenText CEO Blog is apt. Mark Barrenechea in his book “The Golden Age of Innovation” points out items that have time and again become the bedrock for the future. Whether it’s the skills or ethical practices or the intent – everything is of importance when we look at AI and its implementation in the industry. Mark’s cogent points are synonymous with the business leaders across the globe and across the industries. At the WEF 2017, in an interesting panel discussion with Ginni Rommety (CEO – IBM), Satya Nadella (CEO – Microsoft), Joi Ito (Director, MIT Media Lab) and Ron Gutman (Founder & CEO, HealthTap) were asked to share views on their learnings from the revolution fueled by AI. This discussion was thought provoking and well moderated by Robert F. Smith (Chairman & CEO, Vista Equity Partners). Some of the key takeaways from this panel discussion are summarized here – Element of trust – Every new technology or a change is successful when it can generate trust in the stakeholders. This trust can only be gained through transparency and practices that synchronize with the team. Knowledge of the business domain – Making sense of the vast datasets and an ability to extract information is crucial in the validation of the technology. Unless the information provides meaningful insight to the end user, the system will be treated as noise and the acceptance level will be low. Users will have more confidence in a solution when trained using data from their own domain and so proven. Understanding of the purpose – During the planning or inception of the solution, one must ask and understand the question – “What is the purpose of my solution?” or “What problem do I want to resolve?” The purpose or the intent provides a clear direction to the efforts. This also helps in boosting the trust and confidence of the stakeholders involved. Redevelopment of skills – An interesting comment was made that at a macro level there are billions of jobs available across the globe and there is a lack of working population in many countries. But what hurts is when one’s job is moved. As Mark points out in his series of articles, skills need to be redeveloped. Everyone is required to re-skill themselves as needed with the advent of new technologies. Even though some jobs may lose their value, new jobs will take their place. Sense of ownership – Joi Ito pointed out an outcome from a survey about autonomous cars. During the survey, people were asked should the car compromise its riders while avoiding a major accident involving many others or should it save the riders at the cost of others? The survey answers – the car should compromise the riders to save others, but the survey takers would never buy this car! The example here shows that technology will experience a better adoption rate when there is an ownership behind the same. When the outcomes are tied to responsibilities and ownership, the trust factor would improve tremendously. Yet, the AI technology that enables a machine to control other machines and provide algorithms beyond the human mind, still has a long way to go when it comes to wide adoption. Given the challenges and responsibilities, some have started to call AI as “Augmentative Intelligence” than “Artificial Intelligence”. EIM providers today stand at an interesting juncture wherein they can help the users understand their own data, augment their decisions, help them make better models and train their models. This is a time not just to look at AI, but your own EIM strategy! After all, the industry is undergoing a revolution.

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Enterprise World 2017: The Future of Digital—from Engagement to Insight

Software changes the world. Today’s technologies have radically transformed both enterprise and consumer spaces, re-shaping our expectations about how we work, collaborate, and conduct business. Our capacity to generate and collect information is greater than at any time in human history; deriving meaningful insight from this information is the next major transformative activity for business that will open up new possibilities and set the stage for new business models. I invite you to join us at Enterprise World 2017 in Toronto, Canada from July 10-13 at the Metro Toronto Convention Centre, where we will showcase the technologies and companies that are forming the foundations of a digital future driven by insight. OpenText Enterprise World 2017 will deliver an entirely new experience. We’ve expanded the program with customized tracks to meet organizational and individual needs. Along with the standard 200 breakout sessions, training, and Enterprise Expo, this year’s event will feature keynotes by industry thought leaders on both Tuesday and Wednesday morning, as well as an Industry Conference, Partner and Technology Conference, combined Innovation and Developer Lab, Women in Technology Luncheon, Leaders’ Council, and the launch of our T250 program. I’m especially excited about this year’s conference because, along with a bigger and better format, hockey legend Wayne Gretzky will join me center stage for a fireside chat. Nicknamed “The Great One,” Wayne Gretzky holds an incredible 61 NHL records. A Hockey Hall of Famer, Gretzky will share with us what drove him to succeed in his remarkable career. OpenText Enterprise World is the number-one venue to interact with peers and discuss the technologies that are driving the Fourth Industrial Revolution. Digital and AI technologies enable executives to rethink business and fundamentally change go-to-market models, customer journeys, supply chains, and how to innovate. Organizations need pioneering technologies like the digital platform OpenText Release 16 (with enhanced user productivity, integrated information flows and a connected ecosystem) and AI platform OpenText Magellan to transform business in the digital world. At Enterprise World 2017, you’ll learn how OpenText solutions can help you digitize, automate, and optimize information flows—from Engagement to Insight. You’ll be able to chart your future with Enterprise Information Management (EIM) through roadmaps for all of our offerings and acquisitions. Leaders in your industry will be on hand to demonstrate how they are using cutting-edge vertical solutions to maximize the value of their data and create exceptional digital experiences for their customers, partners, suppliers, and employees. Finally, you’ll have many opportunities to explore how big data analytics, open standards, prediction and modeling, and cognitive and machine-learning solutions help to analyze massive pools of data and glean insights from structured and unstructured data, so you can empower your users to become more productive and make better, smarter decisions. Discover the strategies, tactics, and tools you need to achieve transformational success in a digital world. Register today and take advantage of our special offers.

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Government-as-a-Platform: Toward a Digital Infrastructure Designed With Agility by Default


The change of US presidency brings a focus on the agility of government IT systems. A rule of thumb is that you have 60 days to implement large mandates – 30 days for smaller ones – in US state and federal governments. These expectations place a strain on aging government systems that may not be able to effectively respond. I wanted to take a look at whether the “Government-as-a-Platform” approach of the UK government may offer a model that other Public Sector organizations could follow to build agility into their IT infrastructure – and provide a solid foundation for increased Digital Transformation. Let’s face it. No government on the planet has a spotless record on IT project delivery. Examples of high profile IT failures are easy to find. Bob Charette, Contributing Editor of IEEE Spectrum provided one (slightly tongue-in-cheek) reason for this: “A lot of times the systems are politically mandated in the sense that you have somebody on the Hill or Congress who will mandate a system and they’ll mandate a particular period of time and they’ll mandate the amount of money to spend and they have absolutely no idea what they’re talking about.” It’s not just the Public Sector. The history of large-scale IT projects shows a large number of programs where the costs rose exponentially and the expected benefits weren’t achieved. An incremental, evolutionary approach is always more likely to deliver than a big bang. This is especially true for Digital Transformation and that’s why, in my opinion, a ‘Government-as-a-Platform’-type approach has so much potential. The concept behind Government-as-a-Platform is simple: To create a technology infrastructure based on common, reusable components – systems, services, process, analytics, etc – that can be adopted across all levels of government to build systems, work collaboratively and share information. Kit Collingwood-Richardson, Deputy Director at the UK’s Department of Work & Pensions said: “We are going to have to start bleeding between organisational boundaries and say, we’re not this department or that department, but here is the service that we offer as a collaboration between departments.” The UK government believes Government-as-a-Platform will contribute £10 billion of efficiency savings between 2017 and 2018. Government-as-a-Platform could be seen as a response to to the EU eGovernment Action Plan for 2016-2020. The main principles includes digital-by-default, the once-only principle and the modernization of Public Administration using ‘key enablers’ such as Electronic Identification (eID), Electronic Documents (eDocuments) and authentic data sources. The key advantage, for me, is that encourages Public Sector organizations to focus as much – or more – time and effort on transforming their middle and back-office systems as they have on multi-channel digital service delivery. There is a very good reason why this is important. A recent survey into the status of eGovernment in Europe found that 81% of public services are now available online – that figure falls to only 3% when looking at fully automated services. Although governments have made major strides to provide services digitally, the speed and ease of use have advanced poorly according to system users within the research. In effect, the digital channels are in place but the actual services still need to be properly transformed. This is where the Government-as-a-Platform concept wins. It provides the building blocks for systems and data to only be created once and then shared on a cross-government basis. The ability for all government agencies to have one single view of the citizen allows for much more cost-efficient and effective service delivery. It allows the agility for new systems to be created to meet the deadlines set within political mandates. It also gives a basis for innovation and a new joined-up approach to what new services are needed and how they’re delivered. For the citizen, it means the trust and confidence that their engagement with public sector bodies – whatever they are – will be based on the proper and correct data. In essence, what Government-as-a-Platform describes is a comprehensive Enterprise Information Management (EIM) infrastructure. It’s built on the ability to bring structured and unstructured data together and allow people to collaborate using all the content and information within the organization. This centralized control allows for the use of analytics to define the insight into data needed for new service provision. It’s interesting to note that the Association of Chartered Certified Accountants (ACCA) recently found that Big Data came third out of the 50 forces leading change for the Public Sector globally. As importantly, selecting an EIM platform from a service provider like OpenText allows government organizations to introduce an evolutionary approach to Digital Transformation. The legacy systems that still reside within every level of Public Sector don’t need to be ripped out. Instead, they can be integrated into the central EIM system so that the benefits of Digital Transformation are realized and a longer term migration plan can be established for those systems that can’t support the delivery of modern digital services.

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The GDPR and Why Digital Marketing Will Never be the Same

We know that the General Data Protection Regulation is giving Compliance and IT some heartburn as these teams work to understand the GDPR’s new requirements and how it will affect their organizations. But perhaps the biggest impact will be to Marketing; specifically digital marketing, which will require a cultural shift that presents challenges, but for smart organizations, opportunities to succeed as well. Consent is king The days of implied, sneaky, and bundled consent are gone. Starting in May 2018, brands have to collect active consent that is “freely given, specific, informed and unambiguous” to be compliant with GDPR. Someone provided their email address to download a whitepaper? If they didn’t actively agree that it is okay to use their data to send marketing messages, it won’t be legal to add those email addresses to your mailing list. Also, because there is no “grandfather clause” for data captured before the GDPR, we expect to see lots of re-permissioning campaigns to establish clear consent to use the personal data they already hold. The GDPR will change how gated assets are used, how leads are collected, and how referral programs work. In other words, the method of “collect it now and figure out what to do with it later” will become a high-risk strategy. The challenge for marketers will be providing “granular choice” for consent in a way that is minimally intrusive and not detrimental to the customer experience. Legitimate interest is not a get-out-of-jail-free card The GDPR states that “legitimate interest” of a controller can provide legal basis for using personal information without obtaining consent (GDPR Article 6.1(f)). However marketers should use this clause with caution. Legitimate interest can only be invoked provided that there is “no undue impact” on data subjects. In other words, a business that intends to use personal information must balance its legitimate interest against the rights and interests of the individual and bears the onus for demonstrating such. Personalization…and privacy – consumers want it all A recent study found that 90 percent of consumers have privacy concerns, but also seek highly personalized and tailored customer service. Personalization is key to modern customer experiences and customers make purchase and loyalty decisions based on the level of individualized service they receive. This introduces a challenge for many businesses and marketers – in order to provide highly personalized offerings they need to have a better understanding of their customers’ needs, purchasing histories and attitudes. That means collecting, analyzing and managing customer data related to these preferences and behaviours. However, it has also been found that consumers have growing concern over their privacy and the use of their data. Marketers will have to find ways to comply with the GDPR while continuing to deliver the personalized products, services and customer experiences that their consumers demand. Pseudonymization – Marketing’s new hope? The EU has been explicit that the GDPR should facilitate – not inhibit – innovation within business. In fact the regulation calls out “freedom to conduct a business” as one of the fundamental rights it respects. The tracking and analyzing of consumer behaviors and preferences are valuable tools that marketers and sales functions rely on to be successful. The process of pseudonymization may provide a way for regulators and businesses to meet in the middle. The GDPR defines pseudonymization as “the processing of personal data in such a way that the data can no longer be attributed to a specific data subject without the use of additional information.” It is a privacy-enhancing technique where directly identifying data is held separately and securely from processed data to ensure non-attribution of that data to an individual. As it turns out, controllers don’t need to provide data subjects with access, rectification, erasure or data portability if they can no longer identify a data subject. Organizations should look to technology tools as means of pseudonymizing or masking consumer data and encrypting personally identifiable data, in combination with organizational process changes, to ensure compliance. It’s May 2018. Do you know where your personal data is? A majority of businesses have stated that they are not ready for the GDPR. A big reason for this is the potentially onerous requirement for organizations to be able to quickly assemble a data subject’s personal data upon request for purposes of erasure, rectification or export. According to a recent GRPR Readiness survey, only 26% of respondents currently keep an up-to-date register of the personal data they hold and the purposes for which they are used. If there was a time to get one’s arms around all the personal data they hold, what type of permission was obtained, and a governance structure to manage it, that time is now. Information classification schemes, data storage methods and records retention programs need to be reviewed to ensure that data portability, removal, or correction is not only feasible but efficient, if and when needed. How OpenText can help The GDPR is a game-changer for digital marketers and there will be challenges to overcome, however the game can change in their favor too. Yes the days of “data maximization” and blanket consent appear over. But it’s for those very reasons that the GDPR will lead to new marketing opportunities. The GDPR forces businesses to develop more thoughtful approaches to targeting and lead acquisition. Prospects who opt in are better qualified, more engaged and want to be marketed to. Because consumers have more control over how their data is used we’ll see better quality relationships between businesses and prospects. OpenText™ Enterprise Information Management (EIM) solutions help organizations meet regulatory requirements and should be central to your overall GDPR compliance and data protection strategy. According to Forrester, “77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience.” Utilizing Workforce Optimization solutions within our Customer Experience Management portfolio, we can provide sentiment analysis to help measure the effectiveness of your marketing campaigns; provide guidance on appropriate promotions to communicate based on whether or not the consumer has given consent. Learn more about our solution here. Stay tuned for our next blog post in April on “Disrupt Yourself – Personalized Marketing in the Age of GDPR”. You can also read some of our previous blogs on this topic: Five 2017 Compliance Challenges GDPR and EIM GDPR – Opportunity or Threat for B2B Discovery Analytics and GDPR

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OpenText Strengthens EIM Portfolio with Completion of ECD Acquisition

In September, OpenText entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. I am delighted to announce that as of today this acquisition is complete. The addition of ECD’s 25+ years of leadership in Enterprise Content Management (ECM) further strengthens the OpenText product portfolio and our commitment to delivering the most functionally complete Enterprise Information Management (EIM) platform in the market. This acquisition provides exciting opportunities for current and future OpenText customers. Existing customers will benefit from a more functionally complete EIM platform while the ECD customer base will benefit from integration into OpenText technology, as well as gaining access to the number-one EIM Cloud and OpenText SaaS applications via flexible, on-premises, cloud, or hybrid deployment options. Specifically, the addition of Dell EMC’s offerings from the Documentum, InfoArchive, and LEAP product families will help to fulfill our strategic vision of growth and leadership in all sub-segments of the EIM market. Our EIM offerings will be enriched by industry-packaged solutions and deep customer relationships across the globe. Along with product enhancements and a worldwide customer base of more than 5,600, the acquisition brings 2,000 talented ECD employees to the OpenText family. Together, we will be over 10,000 professionals strong, focused on customer success in EIM and enabling the digital world. Investing in innovation and development is a key objective at OpenText. As we continue to grow and expand into new markets in meaningful ways, I’d like to welcome ECD customers and employees to OpenText, a focused and dedicated software company that lives, breathes, and sleeps EIM software. Given the importance of the announcement, the ECM Community will be gathering together for a candid discussion of the marketplace and how the acquisition fits into the future of content management. Attend the roundtable session. For more information about this acquisition, read the press release.

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Lucky Number 13


I have never been the superstitious type; full moons, cemeteries, ghosts, vampires, etc., just don’t bother me. Werewolves, on the other hand are a different story, but that is childhood trauma that I will save for another day. So when it came time to participate in the Gartner Magic Quadrant for Enterprise Content Management, I didn’t put much thought into the notion we were shooting for our 13th consecutive report positioned as a leader, because I like to deal in facts, and that fact is ECM is more important today than it has ever been, and our offering is again recognized as a Leader. As avid ECM practitioners we all know the importance of content and if you are like me (old),then you have seen how the role of content had evolved over the years. This evolution has not been lost on us, over the last 13 years we have constantly enhanced our ECM portfolio so our customers can address their current and future ECM needs. ECM used to be about how organizations take control of their content and while it is still a basic tenet, it’s not where we believe customers will receive the most value. We released LEAP because it is clear to us that the future of ECM is heading away from the notion of a single massive repository to a place where heterogeneous ECM systems work together to support the needs of the business; where purpose built applications that address different use cases, yet share a common API, can leverage content irrespective of where it lives. Fundamentally, the focus is on business outcomes and customer experience, where content apps seamlessly integrate with enterprise apps and enhance the experience of both customers and employees. Both LEAP and our solutions portfolio have key strengths making people way more productive, improving business outcomes and enhancing customer experiences, as demonstrated through the following apps: LEAP Courier – a new way to power business processes that depend on structured document exchange across organizational boundaries, providing a consumer-grade user experience for secure and structured document exchange, validation and tracking LEAP Snap – automatically captures, categorizes and organizes documents and related document information in real-time, turning unstructured content into actionable digital business information LEAP Concert – enables the creation of documents in a collaborative but controlled environment with the ability to identify and assign work to be done, and the use of simple review workflows that allow review and approval LEAP Express – easily browse, access, search and approve all content, no matter where it lives, on multiple form factors including web, tablet and mobile LEAP Focus – allows for fast, yet detailed reading and reviewing of business documents on mobile devices, eliminating “pinch-to-zoom” functions by automatically reformatting the document It is little wonder then, that we believe LEAP and our solutions portfolio are viewed as key strengths by our customers, partners and the industry at large. After all, these strategic initiatives make people way more productive, improve business outcomes and enhance customer experience, but perhaps equally important is the fact that our vision provides customers with a roadmap that enables their Digital Transformation initiatives. Much has been written about Digital Transformation and its disruptive impact to incumbents and while there is massive potential for disruption there is also massive potential for innovation. In the Digital Transformation era customer expectations are at an all-time high and successful organizations will need to address these expectations. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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EP1: Enhancing OpenText Release 16—from Engagement to Insight

Today, we announced the availability of Release 16 Enhancement Pack 1 (EP1)—the first in a series of enhancements to the most comprehensive digital Enterprise Information Management (EIM) platform on the market today, OpenText Release 16. As the enterprise shifts from investments in systems of record and engagement systems of insight, OpenText will continue to develop solutions that fully automate the complete EIM flow from customer engagement to business insight. This latest enhancement package does just that, with additional capabilities in our Experience, Content, and Discovery suites to complete the flow of information across the enterprise. The Complete EIM Flow – From Engagement to Insight Engagement: Digital is introducing new formats and channels of communication with customers. Organizations must be able to meet customer expectations, creating communications that are personalized, timely, and accessible using preferred channels. EP1 delivers highly personalized content orchestration across different processes for a connected customer experience. The enhancements we’ve made to our Experience Suite offer a breadth and depth of capabilities never before available from a single Customer Experience Management (CEM) platform. Offered via flexible on-premises, cloud, or hybrid deployments, Experience Suite addresses key capabilities required for true digital transformation. From marketing optimization to customer contact programs, OpenText is connecting the customer journey for better customer engagement and insight. Existing OpenText CEM solutions have raised the bar for dynamic and personal customer engagement with industry-led Customer Communications Management (CCM), Digital Asset Management (DAM), Web Content Management (WCM), and Customer Care and Support solutions designed to make it easier to engage with customers using multiple channels and devices. This next generation of CEM will present new opportunities in content targeting and conversion rate optimization for our customers. With EP1 we are executing on our vision of interdependent applications working together in the OpenText Experience Suite to create the best possible user experiences. “The investment and focus OpenText is putting on its Customer Experience Management solutions is very exciting,” said Mark Fassbender, global head of Web Optimization at Lexis Nexis. “Marketers today invest a lot of time and effort in trying to understand the customer journey from first contact through to renewal and retention. By connecting reporting and insights from each key stage of the customer journey together in an integrated solution, OpenText allows for a better understanding of what content works best for each channel and customer group across the whole customer lifecycle, which is pretty awesome.” Content: To help organizations manage the flow of information across the enterprise, OpenText Extended ECM (xECM) Platform improves process productivity, integrating Enterprise Content Management (ECM) functionality with lead applications to bridge silos and enhance information flows. EP1 strengthens these capabilities with targeted solutions, such as xECM for Salesforce® and xECM for SuccessFactors®, as well as xECM integration for Process Suite to further connect the processes that generate enterprise information and ensure compliance and control across all systems. Extended ECM for Salesforce improves customer insight and streamlines sales by connecting Salesforce cloud services to the OpenText xECM Platform for easy access to ECM capabilities and content inside the Salesforce user interface. Extended ECM for SuccessFactors manages all aspects of the digital employee file within SAP SuccessFactors. With centralized digitized document storage and collaboration, this solution accelerates the efficiencies of operations and minimizes compliance risk for the hire-to-retire HR process. Process Suite for xECM extends the reach of ECM to all parts of the enterprise, providing processes with the context that improves insight, efficiency, and throughput. Discover: As digital consumers drive—or overhaul—supply chains across borders, the enterprise will be increasingly required to comply with external regulations and internal governance policies. In order to make enterprise information ‘discoverable’ and ‘actionable,’ EP1 introduces Discovery Suite to complement Content Suite. Discovery Suite brings analytics to enterprise content, providing a single, integrated platform for self-service business intelligence, data preparation, and advanced analytics on both structured and unstructured information. Customers can now leverage data analytics, machine learning, and interactive visualizations for litigation, investigations, due diligence, compliance, and better decision making.   Functional Enhancements and Integration across the Suites Across all of our suites, we remain committed to giving our customers the most scalable, secure, flexible, and well-architected products. We will consistently leverage the Cloud for our suites to make OpenText the number one EIM cloud. With increased availability in the Cloud, EP1 helps to automate the complete the EIM flow, from Engagement to Insight, with deep functional enhancements and a focus on integration. OpenText Release 16 is the EIM platform of the future and key to our customers’ success, which is why we will continue to release enhancements as part of the EP series. EP1 is the first of many exciting innovations in a series planned for Release 16 over the coming months. Stay tuned for more information. Read the press release.

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3 Reasons You Can’t Miss This Year’s Momentum Europe

Momentum Europe

It seems hard to believe, but October 31 is just a little more than a month away. Our team is busy putting the finishing touches on Momentum Europe and we are preparing to welcome both business and IT decision-makers from across a number of different industries and from around the globe, including Europe, the Middle East, Africa, Asia and beyond. After a four-year hiatus, we’re excited to bring you all the activities you’ve come to expect, as well as some exciting new opportunities for you to engage with other customers, partners and the ECD team, and to get hands on with our technology. With so many interesting events and sessions to choose from, it seems there’s no good reason to miss this event. However, in case you need some additional motivation, I thought I’d share my top three reasons why, wherever you may live, you’ve got to attend this year’s Momentum Europe: The content and information management markets are hot again! According to MarketsandMarkets, the ECM market size is expected to grow from USD 28.10 billion in 2016 to 66.27 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 18.7% during the forecast period. At Momentum Europe, you can learn why there’s growth in these and other areas from IDC analysts, and get sound advice on how to be prepared for what’s on the horizon. You’ll find out how you can tap into the power of new approaches that work better together with your existing solutions. And, you’ll hear from our partners who have new solutions to address new challenges. The more, the better. We’ve packed more into three days than you can imagine. More customer sessions and panels, more keynotes, and more technical deep dives. We’ve also expanded our Hackathons, Hands On Labs, product and solution demos, and “Genius” time with our Services organization. And, this year, we’ll share more information on digital transformation, and explore new business and IT strategies that will help your organization to become more digital, more quickly. But it’s not just about quantity; it’s also about quality. We’ve listened to your input and requests and, this year, we’ll bring you even more of what you’ve been looking for. The future is bright. Now, more than ever, you need to know about our vision for what’s next, both for the ECM/EIM markets and for our Enterprise Content Division. IDC analysts, ECD executives and our special guest speaker, Muhi Majzoub, Executive Vice President, Engineering & Information Technology for OpenText will be on hand with information to help you shape and accelerate your business. Beyond attending our information-packed sessions, learning more about exciting market opportunities, and charting the future of our division, if you still need a reason to attend Momentum Europe, it’s this…it’s in Barcelona – an enchanting seaside city with a fabulous culture, unbelievable architecture, and an unbeatable combination of history and innovation. So, please, register today and don’t let FOMO haunt you. My colleagues and I look forward to seeing you in Barcelona!

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The Future of Information: OpenText Release 16 Introduces Cognitive Systems

We’re infusing our EIM platform with cognitive technologies to provide our customers with deeper levels of insight and understanding into their enterprise information. We’ve accomplished this using analytics technologies like semantics and reasoning analysis in our Analytics Suite. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 As illustrated in the following applications, when analytics are applied to unstructured information in a secure EIM repository, the information becomes much more valuable and insightful. Election Tracker ‘16 Election Tracker ’16 is a lightweight information-based app that provides deep insights into candidate information, revealing much more than traditional polling data can. It scans and reads hundreds of top online media publications around the world. This information is analyzed to determine sentiment and extract additional information. Interactive dashboards and reports reveal trends and sentiment changes for a holistic view of how candidates are performing. Finding H1N1 A Canadian public health agency scans up to 20,000 articles a day for early warnings of disease outbreak and other disasters. The system crawls unstructured information publicly over the web and applies a cognitive engine to produce a report. Thousands of threats are monitored—from H1N1 to bush fires in California to pestilence outbreaks in Africa. A cognitive system helps the agency identify, count, and track instances of possible threats to help save lives. Intelligent BPM Cognitive capabilities create intelligent BPM by examining tens of thousands of processes to find ones that are stalled, locate bottlenecks, elevate priority processes, or identify processes that are good candidates for automation. This is just one example of many of how cognitive can be applied to BPM for extreme automation and efficiency gains. The possibilities of cognitive systems in OpenText Release 16 are endless. With the announcement of our cognitive platform, Magellan, our focus is moving beyond analytics to cognitive learning and Artificial Intelligence (AI), opening up our EIM platform to third-party algorithms. In my next post, I will explore how our EIM solutions, when combined with our OpenText Business Network, provide unparalleled opportunity for digital transformation across extended business communities. Find out more: www.opentext.com/16.  

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OpenText Enhances ECM Functionality and Deepens EIM Offering with Acquisition of Dell EMC’s Enterprise Content Division, including Documentum

Release 16

I am pleased to announce that we have entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum.  This agreement marks another significant milestone in our journey to redefine enterprise software and represents one of the most important Enterprise Content Management (ECM) acquisitions in the history of the company. The agreement includes the acquisition of Dell EMC’s ECD offerings from the Documentum, InfoArchive, and LEAP product families. When combined with existing OpenText products, these offerings will enable customers to manage content across the enterprise securely and compliantly, decommission legacy apps to make information more available for complete analysis and insight, and create new ways to work across any device. In keeping with our flexible deployment options, they will be available as on-premises, cloud, or hybrid architectures. At OpenText, we are committed to providing our customers with complete automation across the entire EIM flow, from Engagement to Insight. The addition of these offerings strengthen key components of our vision—from Capture to Archive—and adds to the core OpenText product portfolio with capabilities in information life cycle management, ECM, archiving, and collaboration. Furthermore, it accelerates our reach into key verticals, including healthcare, life sciences, and public sector, while adding to our strong presence in financial services, energy, and engineering. ECD’s more than 25 years of experience in ECM both strengthens our position and expands the OpenText EIM offering with domain expertise, increased channel presence, and deep global customer relationships. The addition of ECD will make OpenText the partner of choice for organizations as they seek to harness the power of enterprise information to transform their business. I look forward to welcoming ECD customers, partners, and employees to the OpenText family when the transaction closes. For more information, read the press release.

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The Opportunity Ahead

Dell EMC agreement with OpenText

Dell EMC agreement with OpenText – today, we are excited to share that we have reached a definitive agreement with OpenText, a global leader in Enterprise Information Management, to combine the Dell EMC Enterprise Content Division (ECD) portfolio (including the Documentum, InfoArchive and LEAP families of products) with OpenText’s existing portfolio of products. The transaction is expected to close in 90 to 120 days. You can read about the terms of the agreement, in the press release. In determining the best long-term future for ECD, we wanted to create a business with a leading position in Enterprise Information Management, so we looked for a partner that shares our vision for the transformation to digital business, our passion for the role of information in the digital world, and the breadth of capabilities to help our customers realize that vision. We also looked for a partner that shares our commitment to deliver a world-class total customer experience. And, we sought a partner that valued the industry knowledge, innovative mindset and unique skillsets of our team. I am very pleased to say that we found all of that in OpenText, an industry leader with 9,200 professionals worldwide. Today’s announcement, therefore, presents a compelling opportunity for ECD’s loyal customers and partners, as well as our talented people. Our complementary strengths will produce a leader in both ECM and EIM: an organization with the financial strength, talent base, and global go-to-market scale to serve a marquee customer base. As we work toward the close of the transaction, I assure you that we will continue to provide the world-class care our customers have come to expect. To underscore our joint commitment, OpenText and Dell EMC have also announced their intent to enter into a strategic commercial partnership to expand customer offerings and better serve customer needs. Customers and partners can continue to realize value from their ECD investments and gain additional value from a richer portfolio of ECM and EIM solutions. Today’s news is great for all stakeholders, and we hope you are as energized as we are about the opportunity ahead.

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The Future of Information: CEM Delivers the Full Customer Journey

Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is based on unified customer data. The experience must look and feel the same regardless of channel or device, and it must be tailored, reflecting knowledge or insights about the customer to exceed expectations. In the battle for market share, an engaging customer experience is a key differentiator. We’ve designed OpenText Experience Suite 16 to address the complexities and speed that your organization needs to digitize the entire customer journey with applications for media management, web experience management, and customer communications. Delivering the Full Customer Journey with CEM OpenText Experience Suite 16 provides unprecedented insight and control into the customer journey—at any point, involving any asset. It provides tools that help improve time-to-market with rich, personalized, and engaging experiences. OpenText Experience Suite innovations include: Embedded Analytics: Dashboards that track user activity to gain insight on content, assets, or events used across different channels, devices, or applications, to provide intelligence on users and help optimize and tailor their experiences. Communications Center and Interoperability: With a newly refreshed UI and enriched Customer Communications Management (CCM) functionality, our customers can experience even greater integration with cloud-based Customer Relationship Management (CRM) applications. Extreme connectivity, at all stages of the customer journey and across all correspondences, helps maximize and customize not only customer experiences but also vendor and employee experiences. Adaptive Media Delivery: A responsive approach for media delivery across formats (web, kiosk, tablet, mobile devices, etc.) that ensures consistency. The delivery of a consistently branded, multi-channel experience deepens engagement while protecting and strengthening your brand(s). Embeddable Widgets in WEM and OTMM: Assets are updated automatically when tethered or included in other applications. Assets and folders can appear in other applications by simply copying an embed code, ensuring on-brand, consistent experiences. ECM Integration with Communication Center CRM: Web-based document generation which uses front-end CRM data from Salesforce and business data from Content Server and SAP, all executed seamlessly with OpenText software. The integration of key enterprise systems provides a single source of the truth. Improved UI for Better Productivity: With a customizable home page and a redesigned responsive HTML5-based UI, users can create tailored environments that meet their needs and adapt to their devices for an engaging digital experience. To succeed in the digital world, it’s not enough to think mobile first, the requirement is to think users first. OpenText Experience Suite helps your organization create a digital presence and deliver the correspondence to augment your online marketing strategy, manage global brands, embrace social business, and produce effective customer communications every time, all while keeping the user top of mind. Each of the OpenText Release 16 Suites have been infused with Analytics. I’ll discuss this in greater detail in my next blog in this series. Find out more: www.opentext.com/16.  

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The Future of Information: BPM – Creating Digital Business Processes

When information is harnessed, organizations can reach maximum levels of efficiency, impact, and value. But in order to take advantage of these new opportunities, organizations must digitize their processes. Only when processes are digitized can organizations truly realize the benefits of extreme connectivity and extreme automation. Creating Digital Business Processes with BPM OpenText™ Process Suite 16 offers a single, multi-tenant, web-based platform that supports information-rich processes, enabling organizations to rapidly analyze, build, and automate business processes that run on multiple devices. OpenText Process Suite is available as an on-premises solution or a cloud solution (deployed in either a private cloud or the OpenText Cloud). New features in this release include: Entity Modeling: A new low-code application development approach for the rapid and agile development of processes with case management capabilities. Processes can easily be tailored by “citizen developers” to suit business needs without requiring development resources. Case Management: Provides the flexibility for organizations to manage unstructured and complex processes or cases from a single platform. Organizations can relate independent business documents across the enterprise into a single virtual folder (or ‘case’), gaining control over a case whether it’s a defined or ad hoc process, or a combination of both. Contract Management: This release of Contract Center provides an integrated solution for all types of contracts. An out-of-the-box solution, it supports all aspects of contract processing, from initiation and request, to authoring, negotiation, approval, execution, management, and renewal. Organizations can accelerate cycle times, while still adhering to standards and regulations when managing contracts. Analytics Integration: Analytics integration into OpenText reporting solutions delivers dashboards that increase visibility into processes, enabling better measurement and ultimately, smarter business decisions. More than simply executing processes, organizations have complete visibility to their people and processes so they always know the status of all tasks, processes, and business objectives. OpenText Process Suite 16 is a comprehensive suite that addresses every information company’s needs, from workflow, business rules, connectivity, process orchestration, and enterprise mobility all the way through to building and deploying lightweight applications that integrate deeply into enterprise systems. Processes can be optimized with the visibility that analytics integration provides. Not only can our customers digitize their processes with OpenText Release 16, its broad functionality also includes the ability to digitize the entire customer journey. I’ll discuss this in more detail in my next post in this series. Find out more: www.opentext.com/16.

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The Future of Information: OpenText Release 16 – Robust Information Security

As the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to cyber breaches. The attacks are becoming more sophisticated and harder to trace, and they’re becoming more frequent. Cybersecurity is a critical requirement for combatting trends such as nation-state backed espionage, more vulnerable service providers, big data, mobile apps, and encryption failures. The protection of corporate Intellectual Property (IP) is becoming an increasing concern for IT organizations as confidential information is housed in digital format. Threats from both inside and outside the company must be considered. During the Digital Revolution, organizations need to assume that they are under attack every day and that the bad guys are already on their network. Ultimately, organizations need to build a moat around their most important systems. No real risk can be mitigated to a zero percent likelihood of occurring, and some risks are 100 percent likely to happen. So how can the digital enterprise determine which risks to mitigate and what consequences to prepare for? According to research, the average organization needs to keep one percent of its information and 69 percent of enterprise information can be thrown out without suffering negative consequences. Keeping everything means higher storage and infrastructure costs. In instances of litigation, the cost of investigation increases as content is searched, examined, and reviewed across many sources. With today’s dramatic growth in content volume, this approach is not tenable. Not all information is created equally and not all information exposes an organization to the same risk. EIM permits secure access to information on a “need to know” basis, while preserving an archive of information. The more data an organization stores and manages, the greater the risks for security breaches and non-compliance. To protect enterprise information, organizations need to practice the fundamentals really well. Most companies forget that security is all about “back to basics”: Employees need education. Fifty percent of all cyber security issues are caused by a lack of education and “naive” employee actions. The next 25 percent comes from hardware or software assets that are not up to date. Are they running an outdated email client, for example, that has known vulnerabilities? Is the perimeter defined and protected, or were the gates left open? The response time on shutting the gates is critically important. These basics will make organizations 95 percent secure. Along with investment in an Enterprise Information Management (EIM) platform. OpenText Release 16 – Defense in Depth EIM is designed to protect information where it is used: at the point of interaction in the application itself, offering security mechanisms such as access and permissions, information audit capabilities, and secure information exchange built right into the system. In OpenText™ Release 16, our latest EIM platform, we’ve taken security up a notch. User- and role-based security happens at the application level. To help ensure privacy, enhanced access and identity management are available through active directory and upgrades to directory services. Both data at rest and data in transit are protected. We guarantee network security, operational security based on our state-of-the-art data centers, and many standards for compliance. Enterprise Content Management (ECM) addresses governance and compliance in OpenText Release 16—but it’s much more than this. It is ECM re-imagined. Read all about it in my next blog. Find out more: www.opentext.com/16

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The Future of Information: OpenText Release 16 – Digital Information Governance

The regulatory landscape is complex. Companies in all industries are subject to industry-specific regulations and standards, as well as regional or national regulations. At the same time, digital technologies are introducing concerns about fraud, ethical behavior, and data security. With the growth of big data, social media, cloud computing, and mobile device usage, information governance is a key business imperative with the C-suite. Global Regulatory Pressures—A Complex Landscape By some predictions, as many as 20 percent of CIOs in regulated industries will lose their jobs for failing to implement information governance. Connecting information, people, and processes across emerging digital technologies further complicates governance and compliance challenges. If information is an agent of change in the digital world, it has to be managed. Executives and IT leaders will be required to develop and execute strategies for digital information governance. In a global economy, the impact of regulations has far-reaching consequences. Many organizations have minimal control over their operational systems and business processes that capture data required for compliance and litigation purposes. IT budgets will be required to meet future compliance requirements. But governance is about more than controlling regulatory information, it’s also about enabling a better way to work. When implemented effectively as part of an Enterprise Information Management (EIM) platform, governance helps uncover the value of information for improved operational performance. OpenText Release 16 offers more comprehensive governance and compliance capabilities. We have set up data zones in the OpenText Cloud according to local laws and regulations. With growing regulations and standards, we are working to deliver compliance for every single one, from SOC 1 and SOC 2 to PCI DSS and HIPAA. This is a strategic decision we have made, and one we can make because we own our own Cloud. With this release, we are not only investing in infrastructure and compliance with regulations and standards, but information governance, compliance, and security. In my next post, I will discuss the changes we’ve made to OpenText Release 16 to help organizations protect their enterprise information. Find out more: www.opentext.com/16

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The Future of Information: OpenText Cloud 16 – The Agility to Innovate

The Cloud is quickly becoming a business imperative. First movers with cloud technology stand to quickly gain substantial market share, displacing incumbents with new cloud-based solutions. We want our customers to have the Cloud in their arsenal, as well the option to choose a cloud, on-premises or hybrid deployment of Enterprise Information Management (EIM). That’s why, with our recent release, we have invested deeply in our own cloud infrastructure. All OpenText products are now available in the OpenText Cloud. OpenText Cloud 16 is a set of five cloud-based offerings that includes Content Suite, Process Suite, Experience Suite, the Business Network, and Analytics. Each of these suites has been designed exclusively for cloud deployment, spanning solutions from native Software-as-a-Service (SaaS) to suite configurations delivered as Managed Cloud Services. In addition to these suites, organizations can subscribe to Core, a cloud-based, business-ready file sharing and collaboration solution, and Archive in the Cloud. OpenText Cloud 16 OpenText Cloud 16 gives our customers the opportunity to leverage the OpenText Cloud for Managed Services, Business Network Services, and OpenText SaaS applications. The OpenText Cloud infrastructure is a global network of over 40 data centers and points of presence. A custom-built private cloud infrastructure and custom SLAs, disaster recovery solutions, and architectural configurations work together to help lower total cost of ownership, while maximizing business agility. With 18 billion transactions per year representing $6.5 trillion in commerce, 3.5 petabytes of stored content, 600,000 integrated trading partners, and benefiting more than 64,000 customers worldwide, the OpenText Cloud extends business to an established network of customers and partners. Additional features in this release include seamless updates for cloud offerings on a quarterly basis, a health check on the business network to ensure maximum up-time (via State of the Grid Analytics), over 4,500 canonical maps, and next generation transportation and logistics. The Digital Revolution is accelerating the need for digital governance, which is the topic of my next post in this series. Find out more: www.opentext.com/16

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The Future of Information: OpenText Suite 16 – From Engagement to Insight

OpenText Suite 16 is a set of four Enterprise Information Management (EIM) suites: Content Suite, Process Suite, Experience Suite, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a Managed Service. OpenText Suite 16 As well as helping our customers move to the Cloud, we have been working for over a year now to integrate analytics throughout OpenText Release 16. Our goal is to provide analytics capabilities in each suite for extracting valuable business insights from enterprise information. Deeper, embeddable analytics are also available as an independent suite. In addition to the EIM suites, this release includes AppWorks™—a development platform designed to speed the path from need to solution for IT organizations. To give customers more comprehensive control over their enterprise information, OpenText Release 16 supports new information flows such as Capture-to-Disposition, Create-to-Consume, Procure-to-Pay, and Event-to-Outcome. With more than 1,000 points of integration, OpenText Suite 16 is truly the most integrated digital platform available today. Each suite can be connected to existing, non-OpenText EIM applications and solutions to maximize technology investments. Our low-cost, open stack supports a variety of commonly used database and web server technologies to significantly reduce the cost of the underlying software infrastructure. OpenText Suite 16 delivers a variety of innovations of significant value to new and existing customers. The combination of cloud availability, an open stack, massive new functional capabilities, and deeper integrations make OpenText Release 16 a destination release for any business looking to take their EIM technologies to the next level. In my next post, we’ll explore what’s new with OpenText Cloud 16. Find out more: www.opentext.com/16

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OpenText Expands eDiscovery, Content Analytics, and Cloud with Recommind Acquisition

Recommind acquisition

I am pleased to announce the acquisition of Recommind, Inc., a leading provider of eDiscovery and information analytics solutions that deliver insight from unstructured data to help people make better, faster business decisions. Adding Recommind solutions to our portfolio establishes OpenText as a leader in the eDiscovery space and creates significant opportunities for growth in cognitive, content analytics, and cloud-based solutions. The eDiscovery market is currently going through its biggest transition ever. Organizations are looking to take greater control of their eDiscovery processes, the selection of eDiscovery vendors, the services they buy, and how they buy them. In organizations that are frequently involved in litigation, eDiscovery is often considered a cost of doing business. But where there is risk, there is also reward. eDiscovery represents a significant opportunity from an optimization, cost, and efficiency perspective. At OpenText, we are dedicated to maintaining and growing Recommind’s position as an eDiscovery leader based on the best analytics and the best user experience for review in the market. This acquisition also highlights our commitment to the Legal vertical with a one-stop shop for enterprise search and document management requirements. We are shaping the future of the enterprise market, and analytics figure prominently in this strategy. Recommind solutions will help us do this by delivering new insights that can, as an example, help to optimize profits or mitigate risks in an area that has been a big blind spot for business managers, their unstructured content. The Cloud is also an important part of our future vision. Recommind has made the transition from being an on-premises, license- and maintenance-driven organization to being a cloud-first, SaaS and on-demand driven organization and we will provide a center of excellence as enterprises continue to transition to the Cloud. Customers already rely on OpenText to help them manage and leverage their information flows—from Engagement to Insight. Combining our leading Enterprise Information management (EIM) solutions and expertise in the Cloud with Recommind’s technology and talent will enable customers to solve problems at a scale not previously feasible without machine learning. Our customers will benefit by being able to identify and understand the facts that matter for litigation, compliance, and governance; connect finance professionals to more accurate data to make better decisions, optimize profit and mitigate risk; and find the documents, expertise, and projects they need from all sources and locations. Please join me in welcoming Recommind customers, partners, and employees to OpenText. For more information, read the press release.

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The Future of Information: OpenText Release 16 – The Most Comprehensive Digital Platform

We’re in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation or risk being disintermediated. Success will depend on an ability to embrace extreme automation, extreme connectivity, cognitive systems, and analytics—all bundled together in a single and integrated platform. OpenText Release 16 is the world’s most comprehensive Enterprise Information Management (EIM) platform for automating Engagement to Insight. It is composed of two major product components: OpenText Suite 16 and OpenText Cloud 16. Each is made up of tightly coordinated releases across all key product suites, designed to manage the complete flow of information, from capture to process, collaboration, discovery, exchange, and insight. The World’s First Truly Integrated Digital Platform for EIM EIM arms organizations with the technologies they need to digitize their operations—across any device in the Cloud, on-premises, or using a hybrid model. By providing the world’s best integrated EIM platform and applications, OpenText Release 16 gives organizations the foundation they need to effectively transform their operations, processes, and information to create better ways to work. Both OpenText Suite 16 and OpenText Cloud 16 give organizations the flexibility and agility they need to pursue strategic goals, such as optimizing user experience, exploring machine-to-machine communications and automation, digitizing key processes—to drive true digital transformation. Both OpenText Suite 16 and OpenText Cloud 16 have been infused with analytics. Everything from Content Suite to Process Suite to the Business Network has been designed to leverage the power of analytics, bringing significantly more value to enterprise information. It’s all part of the movement to systems of insight in the technology shift to cognitive systems. This release represents the next generation of EIM, bringing customers one step closer to more intelligent systems, allowing them to realize greater benefits like lower costs, higher efficiency, greater output, and more room to innovate. OpenText Release 16 is the next generation of EIM. In my next post, I’ll take a closer look at OpenText Suite 16. Find out more: www.opentext.com/16

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