ECM
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
The Future of Information: OpenText Release 16 – Robust Information Security
As the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to…
Enterprise World 2016: From Engagement to Insight
The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the…
CIO Magazine Interview: One Does Not Upgrade to Digital
In late March, I was featured in an article in CIO Magazine online, in which I discuss how Enterprise Information Management (EIM) is the transformative…
The Future of Information: Introducing OpenText Release 16
We are in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation…
ON DIGITAL-First Fridays: Trust and Security
The Internet is the Autobahn for Digital. And if you’ve ever driven on the Autobahn, you know that it can be a daunting—even dangerous—stretch of…
Introducing ON DIGITAL-First Fridays
I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…
Empowering Government with a Digital Agenda
Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…
OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and SAP have shared for decades…
Welcome Informative Graphics Corporation!
Today is a very exciting day for our customers as we announce the acquisition of Informative Graphics Corporation (IGC). Having more than 250 joint customers…
The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…
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