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ECM

How to delight customers with engaging experiences

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…

October 24, 2023 3 minutes read
The Future of Information: OpenText Release 16 – Robust Information Security

The Future of Information: OpenText Release 16 – Robust Information Security

As the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to…

August 15, 2016 3 minutes read
Enterprise World 2016: From Engagement to Insight

Enterprise World 2016: From Engagement to Insight

The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the…

June 14, 2016 4 minutes read
CIO Magazine Interview: One Does Not Upgrade to Digital

CIO Magazine Interview: One Does Not Upgrade to Digital

In late March, I was featured in an article in CIO Magazine online, in which I discuss how Enterprise Information Management (EIM) is the transformative…

April 18, 2016 2 minutes read
The Future of Information: Introducing OpenText Release 16

The Future of Information: Introducing OpenText Release 16

We are in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation…

April 12, 2016 4 minutes read
ON DIGITAL-First Fridays: Trust and Security

ON DIGITAL-First Fridays: Trust and Security

The Internet is the Autobahn for Digital. And if you’ve ever driven on the Autobahn, you know that it can be a daunting—even dangerous—stretch of…

February 19, 2016 2 minutes read
Introducing ON DIGITAL-First Fridays

Introducing ON DIGITAL-First Fridays

I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…

October 30, 2015 2 minutes read
Empowering Government with a Digital Agenda

Empowering Government with a Digital Agenda

Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…

June 2, 2015 5 minutes read
OpenText and SAP Run Together for Exceptional Customer Impact

OpenText and SAP Run Together for Exceptional Customer Impact

As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and SAP have shared for decades…

May 6, 2015 4 minutes read
Welcome Informative Graphics Corporation!

Welcome Informative Graphics Corporation!

Today is a very exciting day for our customers as we announce the acquisition of Informative Graphics Corporation (IGC). Having more than 250 joint customers…

January 5, 2015 2 minutes read
The 6 Most Important Requirements for Enterprise Document Archiving

The 6 Most Important Requirements for Enterprise Document Archiving

Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…

June 24, 2014 3 minutes read

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