ECM
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
Collaboration made easy through seamless editing and co-authoring
After working for 18 years at a technology company deemed market leader in Content Services, one would expect that my own content management practices would…
Regulatory Matters: EU regulatory change is coming fast in Life Sciences
The Life Sciences sector is used to constant regulatory change. However, the next few years are about to see major new legislation in the EU…
OpenText and Documentum: reflecting on the past 12 months
One year ago today, OpenText acquired Documentum, InfoArchive, Captiva, and more from Dell EMC. At the time, some considered the future uncertain but, as we…
A focus on practical usability in AppEnhancer 16.3
Welcome to the official first complete release of OpenText™ AppEnhancer (formerly known as ApplicationXtender). One of the questions that customers and partners sometimes ask is “Why 16.3?” The…
Gartner Magic Quadrant for Content Services Platforms 2017
The wonks at Gartner have just published their annual assessment of the ECM sector. While every year’s Magic Quadrant provides excellent insight into the content…
While oil and gas merger and acquisitions grow, IT is a risk
In my previous blog I covered the growing role of strategic alliances in the oil and gas sector. This time, I’m going to talk about…
Strategic alliances put onus on capabilities and collaboration in oil and gas industry
In my last blog I looked at how the new reality on low oil prices has led companies to focus on sustainable profitability. I’d like…
The consequences of an “ARCHIVE EVERYTHING” approach to ECM
In the first entry of Info-Tech’s “The Risks of Archiving Everything” series, we highlighted the misconceptions and general lack of knowledge around when, how, and…
Archiving EVERYTHING Adds More Risks Than Benefits
If your archiving strategy equates to just “ARCHIVE EVERYTHING”, you may be exposing your company to more risk than you’re mitigating In the digital age,…
OpenText Named a Leader in the Gartner Magic Quadrant for ECM Again!
The more things change…” OpenText has been recognized as a leader in the Gartner™ 2016 Magic Quadrant for ECM—for the 13th year in a row….
OpenText Enhances ECM Functionality and Deepens EIM Offering with Acquisition of Dell EMC’s Enterprise Content Division, including Documentum
I am pleased to announce that we have entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. This agreement…
The Future of Information: It’s Time to Rethink ECM
ECM has evolved. It’s about more than just information governance. A new way to work means that ECM should foster collaboration, increase productivity, and deliver…
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