Customer Service
Loxam boosts customer service and environmental sustainability with faster document workflows
As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
Transform your call center into a revenue-generating powerhouse with agent experience management
By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This…
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
Why the virtual bank branch delivers the best of both worlds
There is a new trend transforming the retail bank that’s beginning to have an even greater impact: the virtual branch. It combines the speed, convenience…
Digital transformation in retail
Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The company said that its digital…
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