Customer Engagement
The Power of L.O.V.E.
In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…
The customer success journey starts with L.O.V.E.
Purchasing technology for your enterprise, agency, or organization can be a long and exhausting journey. Once the contract has been signed, you’re ready to go,…
Better together: Join our Customer Engagement Programs at OpenText World
The growth our company has experienced in moving to cloud wouldn’t be possible without the benefit of being part of this exclusive group that is…
Introducing L.O.V.E. by OpenText
What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…
5 reasons to get involved with OpenText customer engagement programs
At OpenText, we strive to develop innovative information management solutions that help you achieve your business goals. In order to do this, we know we…
Effective communication for a successful customer workshop
Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…
Customer first: New U.K. consumer duty for the financial services industry
Have you ever been presented with stack of financial documents plastered with sticky notes and felt confused about where to sign and overwhelmed by the…
2023 retail and consumer goods industry predictions
The retail and consumer goods industries continue to evolve at a rapid rate. Overall, 2022 retail holiday spending grew 7. 6%, according to Mastercard SpendingPulse. …
Banking must improve digital experiences across the customer journey
COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…
The Future of Information: Enter the Machines
As the Millennials enter the workforce, the machines will follow. And so cometh the machine. The Internet is constantly evolving. The Internet of Things (IoT)…
OpenText Completes HP Inc. Asset Acquisition, Welcomes Customers and Employees
Yesterday was a very exciting day for OpenText and our new customers and employees as we completed the acquisition of certain customer experience software assets of…
ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…
2020 Agenda: Are You Ready?™ – New Process Suite
The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100. Change is the new constant….
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