Trending Topics

Customer Engagement

The Power of L.O.V.E.

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…

February 14, 2024 4 minutes read
The customer success journey starts with L.O.V.E.

The customer success journey starts with L.O.V.E.

Purchasing technology for your enterprise, agency, or organization can be a long and exhausting journey. Once the contract has been signed, you’re ready to go,…

November 20, 2023 4 minutes read
Better together: Join our Customer Engagement Programs at OpenText World

Better together: Join our Customer Engagement Programs at OpenText World

The growth our company has experienced in moving to cloud wouldn’t be possible without the benefit of being part of this exclusive group that is…

September 7, 2023 4 minutes read
Introducing L.O.V.E. by OpenText

Introducing L.O.V.E. by OpenText

What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…

September 6, 2023 4 minutes read
5 reasons to get involved with OpenText customer engagement programs

5 reasons to get involved with OpenText customer engagement programs

At OpenText, we strive to develop innovative information management solutions that help you achieve your business goals. In order to do this, we know we…

August 2, 2023 4 minutes read
Effective communication for a successful customer workshop

Effective communication for a successful customer workshop

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

July 6, 2023 4 minutes read
Customer first: New U.K. consumer duty for the financial services industry

Customer first: New U.K. consumer duty for the financial services industry

Have you ever been presented with stack of financial documents plastered with sticky notes and felt confused about where to sign and overwhelmed by the…

February 6, 2023 4 minutes read
2023 retail and consumer goods industry predictions

2023 retail and consumer goods industry predictions

The retail and consumer goods industries continue to evolve at a rapid rate.  Overall, 2022 retail holiday spending grew 7. 6%, according to Mastercard SpendingPulse. …

January 5, 2023 4 minutes read
Banking must improve digital experiences across the customer journey

Banking must improve digital experiences across the customer journey

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…

December 17, 2020 5 minutes read
The Future of Information: Enter the Machines

The Future of Information: Enter the Machines

As the Millennials enter the workforce, the machines will follow. And so cometh the machine. The Internet is constantly evolving. The Internet of Things (IoT)…

June 13, 2016 3 minutes read
OpenText Completes HP Inc. Asset Acquisition, Welcomes Customers and Employees

OpenText Completes HP Inc. Asset Acquisition, Welcomes Customers and Employees

Yesterday was a very exciting day for OpenText and our new customers and employees as we completed the acquisition of certain customer experience software assets of…

May 3, 2016 2 minutes read
ON DIGITAL-First Fridays: It Only Takes a Finger

ON DIGITAL-First Fridays: It Only Takes a Finger

My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…

December 11, 2015 2 minutes read
2020 Agenda: Are You Ready?™ – New Process Suite

2020 Agenda: Are You Ready?™ – New Process Suite

The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100. Change is the new constant….

March 21, 2014 3 minutes read

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