At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud…

It’s a dilemma faced by many organizations in the era of rising customer expectations: should you keep customer communications management (CCM) in-house or move to…

The future is here! There is no shortage of interest in AI, but what is the best way to get started? Chief Marketing Officers (CMOs)…

Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1  If your CCM solution is…

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? If…

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications management (CCM) for an individual…

Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation.   Quiet…

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…