Innovation Tour London

RightFax – The Outlook is Stronger Than Ever

OpenText remains deeply committed to the long-term and continued development of OpenText™ RightFax. RightFax is the market-leading on-premises and hybrid fax solution, and OpenText isn’t taking a foot off the gas one bit.

RightFax has been setting the pace in the fax server market with continual updates and releases of new product development. Since 2011, OpenText has provided 6 major releases of the RightFax product line. The main investment themes that drive the strategy for new RightFax development are analytics, business process, industry and compliance, customer experience and reach.

With product experts solely focused on the pulse of the market and the needs of our customers, RightFax has launched several new and innovative solutions to help you move beyond point-to-point communications and enable end-to-end control and visibility of secure information exchange. Examples are:

  • OpenText RightFax Connect, a revolutionary cloud-based fax service built specifically for RightFax fax servers. RightFax Connect allows you to replace the fax server telephony with the OpenText™ Cloud while maintaining your existing RightFax client and backend integrations – which means no change to the user experience. RightFax Connect is the only cloud-based solution that provides complete end-to-end visibility and control for hybrid faxing.
  • OpenText RightFax Encryption Module provides unprecedented level of security for fax images.
  • OpenText RightFax Healthcare Direct provides an advanced method of transferring patient healthcare information by, as the name suggests, combining the Direct protocol and faxing in a single solution to exchange compliant messages.
  • RightFax Web Client is a new, user-friendly web experience for RightFax users that extends faxing to mobile devices to make faxing as simple as snapping a photo.

OpenText is continuing that drive and focus on our customer’s needs as we bring RightFax into 2017 and beyond with RightFax Release 16, coming in April, 2017.  Our customers continue to be the most important source for product enhancements and RightFax Release 16 will certainly bring several highly anticipated features to the product.

Here are just a few things we’re building for this next major release of RightFax:

New Administrative Roles and Control

RightFax will provide new levels of administrative control with the upcoming release. Administrative control will no longer have to be an all or nothing proposition. The first of these new administrative roles will be known as “read only” administrators. These read only administrators will be able to view all administrative settings but won’t have the capability or permission to modify any settings. This role is perfectly tailored for help desk staff who may need to assist end-users with simple questions. This new role will save companies time and money by being able to assign these simple requests to internal help desk staff. Along with read only administrators, RightFax will also introduce user and services administrator roles.

New Multi-Function Printer (MFP) Connectors

RightFax and MFPs have always been a perfect combination. There is a lot for a company to gain by centralizing the paper fax capability of their MFP fleet through a RightFax server. With RightFax Release 16, we are refreshing our suite of MFP connectors with an eye on simplifying the user’s interactions with the connector application. RightFax will also offer new, highly secure file transfer options between MFP devices and the RightFax server, ensuring that scanned paper faxes are as secure as any fax job that originates on a user’s desktop or from a backend application.

Furthermore, the redesigned connectors will bring the process of sending a fax to the forefront of the application and move the more detailed functions such as billing codes, phonebooks, and coversheets into optional, advanced menus. The result is a simplified user experience that eliminates multi-screen navigation for any given fax scan if all they want to do is perform a simple scan and send.

Image High Availability

Every page of every document that is process by the RightFax server is saved as an image file in the system. That’s part of what makes RightFax such a highly compliant and auditable solution. With RightFax Release 16, OpenText will provide a new level of business continuity for fax images by offering application-level high availability for fax images. RightFax will now offer total business continuity for fax environments without the need to engage a third-party hardware or software vendor for a solution to ensure that fax images are always available.

Analytics and Fax Dashboards

Now more than ever companies are looking to data mine their major systems, seeking ways to improve operational efficiencies and discover cost savings. RightFax will put the power to analyze your fax traffic at your fingertips.  RightFax analytics and fax dashboards will deliver transactional data intelligence and volume trends needed to improve your organizations’ operational efficiencies and drive profitability. With a comprehensive view of system performance, you’ll be able to quickly and easily identify and isolate operational issues to make data-driven decisions based on real-time and historical performance indicators.

This coming release of RightFax will leverage the power of OpenText™ Analytics to provide purpose-built fax dashboards to present a myriad of information relevant to your RightFax environment. You’ll be able to pull up these dashboards and drill down from the highest level of data to the individual fax. Picture a scenario where your fax volume doubled in a day. You’ll also be able to drill down into that day’s volume and get a visual display of the top destinations to understand the source of the volume spike.

Web Admin

OpenText is continually looking for ways to improve the user experience of our products. We’ve learned from our customers that anything we can do to reduce the footprint of our software is a valuable change. With that in mind, RightFax is introducing an entirely new Web Admin tool. With this tool will provide full administrative capabilities without installing or pushing out the RightFax Enterprise Fax Manager client.

This, along with the new administrative roles discussed earlier, will make it easier than ever to get administrative power over your RightFax environment exactly where you want it to without performing long and complicated installs. By building the admin client in HTML5 we’re able to provide admin access to all modern browsers as well as — for the first time ever — provide RightFax Administrative functionality for mobile devices.

Outlook: A Bright Future for RightFax

OpenText remains highly invested in our market-leading enterprise fax solution RightFax. As your trusted partner for your mission critical faxing and with over 30 years of experience in providing world-class enterprise fax functionality, OpenText continues to be deeply committed to RightFax to provide the secure information exchange backbone for your organization.

OpenText has a steadfast devotion to your organization’s success and to helping you improve competitiveness, reduce costs, and boost response times to significantly enhance your overall business performance, both now and in the future.

About Mike Stover

Mike Stover
Mike is a Product Manager with the OpenText Business Network group. He has more than fifteen years of software experience in B2B and consumer markets, and over ten years of experience with RightFax, in a variety of roles. He has spent the last five years as the Product Manager for RightFax, RightFax Connect, RightFax Express, and Alchemy.

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