Contact Center Week

What Happens in Vegas Should be Shared in Vegas!

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If you missed the opportunity to attend the ICMI Contact Center conference this past May in Long Beach, California, we’re hoping you will join us in Las Vegas at IQPC Call Center Week. Sure, you might be tempted to drop some coins in the slots, but be sure to also drop by our booth and learn how to stop playing games of chance with your contact center agents and your customers.

The OpenText WFO Software team is proud to be a gold sponsor of this event, and you won’t want to miss out on the nuggets of learning and inspiration that you can pick up by speaking with our expert staff – not to mention the opportunity you’ll have to win fantastic prizes while enjoying the craft coffee being served.

June 27 – July 1, 2016

IQPC Call Center Week                                                                                                     

The Mirage

Las Vegas, NV

OpenText WFO Software at booth # 1017/1019

Tuesday, June 28, 2016 | 11:15a-2:15p Workshop L

Service Delivery Optimization: Tackling Your Biggest Challenges with Best Practice Processes

This fast-paced workshop will cover best practice processes in key operational areas so that you can consistently deal a winning experience to your customers by optimizing service delivery.

Presented by Roger Lee, Principal Evangelist, OpenText WFO Software and Deb Alvord, Global Lead – Contact Center Advisory, CX Transformation, Hewlett Packard Enterprise

Tuesday, June 28, 2016 | 6:00p

Call Center Week Excellence Awards Gala

Please join us at the award ceremony to see if HSN (Home Shopping Network), one of our customers and a finalist for Best in Class Contact Center (Over 200 Seats), can walk away from the table with the top prize!

Wednesday, June 29, 2016 | 3:00p-3:40p Track 3

Power your Customer Experience with Data-Driven Analytics

Don’t rely on lady luck to win over your customers. Turn your big data into actionable insights and create real-time, personalized customer experiences through deep behavioral analytics.

Presented by Stephanie Shaffer (Asurion) and Roger Lee, Principal Evangelist, OpenText WFO Software

Stay tuned for additional information regarding this must attend event.

About Roger Lee

Roger Lee
Roger Lee, aka Dr. WFO, is an evangelist for Workforce Optimization and influences the strategic direction for our Qfiniti product suite. He brings 20+ years of industry experience managing contact centers, consulting and selling to contact centers. Roger's broad experience, coupled with an infectious passion for customer care, gives him a distinctive perspective that is always valuable. Roger advocates for balance, regularly touting the necessity for equal focus on people, process, and technology throughout all customer service initiatives.

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