customer experience strategy

Energize Your Customer Experience Strategy at Enterprise World

Are you looking to re-energize your Customer Experience strategy? Do you want to know how other companies are approaching it? Are you interested in the latest customer experience trends and how they may impact your business? Do you want to catch up on the full suite of technology solutions that can help you from customer engagement, to business insights, all the way through to capturing customer sentiment?

If so, come join us at what will be Canada’s largest technical conference of 2017 – OpenText Enterprise World, taking place at the Metro Toronto Convention Center.

As part of Enterprise World we will have a wide range of activities specifically catering to attendees interested in Customer Experience. With 40 breakout sessions, that coverage a wide range of topics designed for strategic planners, customer experience practitioners, and solutions developers. These are supplemented by a series of presentations in a dedicated Customer Experience theater on the Expo floor.

Close to the theater, you will find dedicated demonstration pods where you can view the latest enhancements in the OpenText Customer Experience Suite portfolio of products and chat with OpenText’s own experts.

Better than listening to our experts, is the chance to listen to others who are driving the digital transformation of Customer Experience within their own companies.

On Tuesday, July 11 at 4:10pm we are pleased to host one of our customer speakers, from an internationally recognized brand, on the event’s main stage to share their story or how implementing a customer experience strategy helped further promote the brand, encourage customer engagement and retention, and bring real, measurable, business benefit.

Throughout the event will also have other customers presenting in various breakout sessions and on customer panels. These are great opportunities for you to learn from your peers, and ask insightful questions that will help you along your own digital transformation journey.

Equally, the various breakout sessions presented by the OpenText industry and product experts will help you get the most from solutions implementations, do deeper dives into product features if you want, or just gain a good overall understanding of industry trends and best practices.

Add in opportunities to participate in the Innovation and Developer Labs, means there is a lot to choose from. To help you gain the most from your time at Enterprise World we will be sharing a series Map Your Path outlines that recommend the best CEM and related sessions for you whether prime interest is in Digital Asset Management, Web Content ManagementCustomer Communications Management, or Contact Center Workforce Optimization and Surveys.

If this all sounds like a great reason to spend July 10th to the 13th in Toronto, then make sure to register and we’ll see you there.

About Alan Porter

Alan Porter
Alan J. Porter is the Senior Product Marketing Manager for the OpenText Customer Experience Suite. He is a regular writer and industry speaker on various aspects of Customer Experience and Content Strategy.

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