On March 6, Mark Barrenechea posted a blog about the recent OpenText Resonate KT acquisition. This blog post will explore more about how these new ECM additions can help customers of ECM and Extended ECM for SAP.
ECM Made Easy
Oneof the biggest challenges every organization faces as they implemententerprise software is user adoption. While the VP of ApplicationDevelopment and the Business Architect seek to bring the highest levelof functionality they can to drive business processes and applications,they are faced with the issue of how well the system will be adopted bythe people that use it. How much training will be required? Will theusers be happy with how the systems fit into their daily work or willthey find a way to minimize use of it?
Some of the most common things we see customers do in order to make the experience simple for casual users include:
• simplifying content views and choice lists to ensure users aren’t faced with long menus of options
• customizing the interface so that common information is clearly presented in a simple, uncluttered view
• driving business processes through forms and workflows
• providing simple, interactive dashboard views containing information that is relevant and in context
• providing reports, notifications and lists of critical information to support business operations
UsingWebReports and ActiveView, customers are now able toprovide theseuser-driven views and operations through simple customization of the Content Server interface and workflows. IT groups implementing ECM can easily simplify the interface for a user, change the view by their role and deliver views tailored to the device they are working from. In addition to this they can create dashboards with report driven content for the user and business situation, and create powerful workflow processes and forms to drive critical business operations in user-centered ways.
Custom dashboards present real time information in context
Power with Simplicity
Inevery organization there are situations and users that demand both easeof use and the flexibility to work in different ways. Power-usersdrive productivity through creative use of systems and customizing theiroperation to best meet their own personal needs. While theseindividuals can provide challenges to the application development group,they can also be the system’s strongest supporters and those that gainthe most from working with it.
For thesesituations WebReports and ActiveView turn ECM into an adaptableenvironment that simplifies business processes by utilizing commoninterface paradigms such as tabbed and tree views of content, inlineediting of metadata, and mouse-over ability to see more about content. These tools also provide the ability to work differently on differentdevices, providing a mobile experience that brings the power of ECM to aconsumer-like mobile experience. This is easily managed by IT withrole and device based views.
Tabbed View provides quick access to common sets of data
A Picture is worth a thousand words
Sometimesthe best way to analyze content is to see it in action, to look at itin a visual way. Charts, graphs and KPI indicators are well recognizedas ways to quickly provide a snapshot of information that can then bedrilled into for more detail. With OT ECM it is now simple to embedvisualization of information, charts, graphs and KPI’s into views forall types of users. Understanding content and metrics has never beeneasier.
Key Performance Indicators (KPI’s) provide simple view of status against targets
Someof the requests we hear most often come from IT groups and applicationdevelopers. These people work with all types of enterprise software andthey want to have easy and standard ways to extend their system; costeffective deployment and maintenance; and the ability to buildapplications that meet their industry and business needs while gaininguser acceptance. Add to that the concept of making working with thesystem fun, and you have the winning combination we now provide withOpenText ECM.
The WebReports engine uses a simple Tag andTemplate concept which should be familiar to any web savvy developer. Its standard HTML templates provide the interface, while the tags enableinsertion of data into the layout or actions to be performed oncontent. When put together with WebReports WorkFlow Extensions,developing an interface built around business processes is easily done,all without requiring any knowledge of OScript. This powerful engineallows for easy creation of custom deployment and development ofbusiness applications, and provides a level of insulation from coresystem changes that reduces the time and cost of upgrading.
Develop using standard HTML templates
ITconcerns in using any add-on to a core system include how well it isintegrated, does it keep pace with core product changes and does it addto the size or complexity of the infrastructure. As a long time OTpartner, RKT has always been focused exclusively on additions to ContentServer and core ECM, developed to meet the latest Content Serversecurity standards. All of these products are tightly integrated,optimized for performance, and do not require extra hardware. Releasesof these modules have always closely followed core product releases andnow that the RKT team is part of OpenText these add-on modules will bereleased coincident with core product releases.
WebReports hasbeen a commonly used ECM and xECM extension for a number of years andsupports over 500 customers in 20 countries. The driving force behindthe usage of this module has often been requests from solutionconsultants, services teams and partners because they find increasedflexibility with a reduced amount of development resulting in faster,less expensive deployment and maintenance of business specific ECMimplementations. The addition of WebReports Workflow Extensions andActiveView expands this benefit further still.
We invite you to learn more and see product demonstrations.