Innovation Tour

European iTour – Inspiration in 5 Cities

iTour

Over the last two weeks of March, the OpenText Innovation Tour took us to meet customers in London, Paris, Munich, Stockholm and Eindhoven. It was a great few weeks with inspiring keynotes and customer presentations, interactive sessions with customers and partners, and many informal discussions on topics of interest. Highlights of iTour included: Mark Barrenechea shared his vision on digitalization trends and their impact. He concluded that “We will all be software companies,” with examples such as the 100 million lines of code that are now part of modern cars. Mark also walked us through how the “Juice has to be worth the squeeze” with digitalization, and how Release 16 delivers on that promise. Mark and James McGourlay shared the stage as they elaborated on OpenText’s Customer Centric mission and measures. Muhi Majzoub shared the product roadmap and previewed demos of new solutions that will be launched in time for Enterprise World. Of particular interest was the Documentum Life Sciences Solution – which now includes Analytics as they were integrated in first few weeks after Documentum joined the OpenText family. Muhi also showed a preview of PeopleCenter, the new SaaS application being built on Process Suite. The ECM Product team also presented a more detailed roadmap with planned advances for Content Suite, Documentum, Leap and other products. Rooms were full to overflowing for these presentations and customer feedback was great. These events provided opportunities for quality discussions with customers. Customers are looking for help managing their system due to issues with quick and effective problem resolution when their EIM system is managed internally or by a general system vendor. This is a typical scenario that causes customers to consider moving their application into the OpenText™ Cloud where we can manage it for them. In some cases they would like us to manage the application on-premises and then migrate and upgrade it into the OpenText Cloud. Customers considering upgrades wanted to discuss upgrade strategies. Should they upgrade as is and then add new functionality as a phase 2? Should they add some new features on day 1 to show immediate benefits to their users? Should they upgrade on-premises and then move to the cloud, or move to the cloud and then OpenText does the upgrade for them? OpenText recommends that we meet with their team and jointly determine the business drivers for upgrading, the expected benefits, as well as providing initial upgrade guidance. When upgrading, customer goals vary and that can drive different strategies for the upgrade project. As one of our Professional Services presenters said, customers tend to do one upgrade every few years whereas our Professional Services team does them every day. We can help! European customers in particular are looking at data protection, privacy and the growing set of compliance regulations such as the mandate to keep EU data solely within the European Economic Area (EEA). There were discussions on the General Data Protection Regulation (GDPR), the new standard taking effect in 2018 and options for managing to this on-premises and in the cloud. It seemed like many of the conversations at this year’s Innovation Tour were more about when to move to the cloud and how to prepare for it, rather than whether or not to consider it. Regardless of industry, customers are increasingly looking for cloud and hybrid options. I came home tired and inspired after so many great meetings and discussions with customers, partners and colleagues from around the world. I can’t wait to continue the in-person discussions at Enterprise World in July!

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European Energy CIOs Reap Benefit of Digital Transformation – and That’s Just the Start

Energy

According to new research from IDG and OpenText, over 90% of Energy companies in the UK and Nordic region have Digital Transformation programs in place. These companies are beginning to realize significant benefits from their digitization effort. But, Energy CIOs say, there’s much more to come. Pricing instability places focus on operational efficiency Our research showed that pricing affects energy businesses in two ways. First, the volatility in oil prices makes it difficult to properly manage supply and demand. As one UK Energy CIO put it: “Much of the sector’s focus has been on the oil price dynamics of supply and demand, and the implications for capital efficiency.” A Finnish CIO explained the flip side of pricing: “To thrive in the market amid increasing competition, we are forced to decrease our prices regularly … To add to our worries about pricing, as we are a customer-centric company we need to invest heavily on customer satisfaction measures. We also have to provide a fair price to customers along with transparent customer services.” The results of pricing pressures were neatly summed up by another UK Energy CIO: “Profit maximization is the top business concern of energy producers as they work to change the cost and process efficiency of their operations.” Digitization advanced in operations The responses to our survey from Energy CIOs suggest that early Digital Transformation efforts have focused on operations and customer experience. Managing supply and demand is a huge issue for the Energy companies surveyed, with them placing load balancing as both one of the largest industry challenges and the second biggest opportunity for digitization. It appears that many companies have made good progress in this direction. One Nordic CIO expressed a feeling common to many of the CIOs questioned: “With the help of digitization, we have connected our physical assets with the virtual environment, which helps to provide efficient output and can be monitored from different locations. Demand and supply can easily be handled, and all operations can be controlled from one location with the help of centralization of data.” The results of these efforts can be impressive. One CIO reported: “Digitization has helped us to improve operations and increase flexibility available throughout the value chain. Digital Transformation has boosted profitability by 20 to 30 percent.” Big Data ties operations to customer experience Without a doubt, one of the main benefits of Digital Transformation lies in the ability to effectively exploit Big Data. It was seen as the largest opportunity for digitization and a staggered 98% of companies surveyed said they already drew on data analytics and predictive data to make decisions. One Swedish CIO said: “We have noticed the positive outcomes of digitization through increases in productivity and can easily monitor the supply and demand processes of our organization. With the help of digitization, we can easily interact with our customers and understand their needs and receive feedback on a regular basis.” An UK CIO put a figure on this ability: “We are using advanced analytics to enhance service quality, lower costs, and preserve and deepen customer relationships. By digitizing a single core process, we can cut process costs by 20 percent in the first year while also improving customer satisfaction.” Analytics drives customer experience It’s clear from our research that all CIOs understand the power of data analytics and most are already applying the insight to improve customer services. The drive is towards delivering a highly personalized, highly individual service to boost customer loyalty and retention. “We have been adopting integrated customer services and this has helped us move from being ‘energy-centric’ to ‘customer-centric’. We have been using increasing volumes of customer data to better understand consumer behavior. A tremendous opportunity exists to develop innovative, digitally-enabled products and services, bundled to provide an integrated customer service,” said one UK CIO. Another spoke for most others when they commented: “We have been offering consumers the ability to view, monitor and purchase electricity online, on mobile and via social media. From this we have been able to offer a differentiated, modern service by providing convenient, cost-effective and personalized access to Energy packages at a range of price points.” In fact, personalized product and service development allied to personalized pricing was a common theme in this research. As a Swedish CIO stated: “In our organization we already provide various options for customers to choose from. These rates can be modified according to customers’ needs and usage. We continually work on launching new packages for customers’ requirements.” Smart Grids will make customers into partners Continually improving the experience delivered to customers will be a focus for investment for European CIOs, according to our research. A major part of this will be down to the effects of Smart Grid implementations. An UK CIO commented: “The electrical grid will underpin the future Energy network. It will enable bi-directional flows of electricity, transmit information and price signals, and ensure the optimal balance of supply and demand. This will enhance grid reliability, reduce losses, and integrate distributed resources that can help decarbonize the system. The digital grid will generate a continuous flow of data on consumption behaviors, load variations, revisions to price signals and supply response data that will help raise the efficiency of the entire system. Another CIO explained the benefits to customers and suppliers: “Power grid helps customers to make it possible to monitor and adjust their energy use through smart meters and home energy management systems that offer 24/7 usage readings. Power grid allows direct communication with end-user equipment to reduce consumption during these peak periods, lowering the need for costly standby power plants.” In effect, Energy CIOs expected that Smart Grids will help form a partnership-like relationship with customers where customers take more control of the demand side – encouraged by personalized incentive pricing – enabling the Energy company to more efficiently and cost-effectively manage supply. This may still be a few years away and the environment will be further complicated by the decentralization of power production and distributed energy resources but it seems like the direction of travel for the CIOs surveyed is already fixed. Want to find out more about how Digital Transformation is affecting UK and Nordic Energy companies? Attend the OpenText Innovation Tour taking place in London (March 21) and Stockholm (March 29). Book your place today.

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Challenges & Opportunities In Energy’s Digital Transformation

Innovation Tour

In this post we introduce guest blogger Martin Veitch, Editorial Director at IDG Connect UK, who will present at the Innovation Tour in London on March 21, 2017. The energy sector’s focus has historically been on the oil price dynamics of supply and demand. The implications for capital efficiency, business intelligence, data management, and enterprise information management technologies are now changing the once physical nature of energy. Globally both companies and business leaders are now grappling with a world that is more volatile and more complex, yet demands greater agility, more speed, and more digital competence. It’s a topic we’ve studied in depth, surveying senior executives in energy companies across the UK, Denmark, Finland, and Sweden. I’ll be presenting the research findings in greater depth and explaining why digital transformation is so crucial for the energy sector in my upcoming presentation at the OpenText Innovation Tour London on 21 March. Obviously I don’t have space to cover all of the main findings and implications from our research in this blog, so I’d like to touch on just some of the industry-wide challenges and degree of digitisation we are seeing. The biggest challenges the research discovered are around maintaining service levels, and avoiding down-time, which are both crucial for the energy industry as every down-time second impacts the bottom line. The second biggest challenge cited by our respondents involves customer retention and meeting industry regulations. New industry disruptors are more agile and able to adapt to new regulations faster, giving them a competitive edge in winning market share. And of course, just about every company is concerned about making enough money to maintain, repair and replace infrastructure and assets – especially the capital investments required in both digital technology as well as physical plants. Which leads to another issue – the current lack of digital skills and what to do about. (I’ll be touching on how some companies are addressing these challenges in my presentation). Respondents say the best opportunities for digitalisation lie in the ability to store and search media rich content effectively and gain insight to make better decisions. The three obvious areas of digitisation – keeping up with supply and demand and load balancing, administrative workflows, and customer contact – still have a long way to go in many energy companies. Most are focused on the front end looking at digital interaction with customers for workable and attractive solutions, but successful digital transformation requires a holistic, end-to-end view. But lack of budget, management buy-in, and being able to point to a hard ROI remain big barriers to digitalisation. There’s still time to get your house in order – most respondents in our research expect full digitisation to become a reality in the next 5-10 years. But the runway is getting shorter. As technology disrupts business models, adoption accelerates and competition increases, digital readiness will become one of the deciding key factors in long term success. If you look at every other industry that has gone through disruption, history shows that technology powers the winners – period. If you’d like to hear how the leading energy companies are getting their house in order, join me on the 21st March at the Innovation Tour.

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Analytics is Key to Digital Transformation in UK Manufacturing

digital transformation

When TS Elliot famously wrote ‘Where is the knowledge we have lost in information?’ he could easily have been speaking about the vast amounts of data produced by every manufacturing organization today. It’s the new lifeblood of business, but only if it can be properly harnessed. Recently research from OpenText and Sapio Research suggests that knowledge of data analytics is still in its infancy and is holding back Digital Transformation efforts within UK manufacturing companies. Manufacturing is one sector where Digital Transformation will have the biggest impact. It goes far beyond the process of digitization to improve productivity and efficiency. It provides the opportunity to embrace product and market innovation in a way that drives completely new revenue streams. Little surprise then that 80% of respondents to our ‘Digital Transformation in Manufacturing’ survey placed it as a key priority for their business. Change is accelerating While the transition to digital processes is disrupting the sector, it has taken companies some time to put in place the plans to respond. In fact, a full 90% of respondents who had plans admitted that they have begun implementing them within the last 24 months. Worryingly, almost one fifth of respondents didn’t have a plan. It’s very clear from our research that companies understand the value in the data created with any Digital Transformation program. When asked what they considered the key benefit of Digital Transformation, the ability to improve decision-making based on big data analytics came top of the list. Strategies are becoming actions Companies have started work on creating the environment where big data analytics can be fully exploited. Our survey showed that over 50% of respondents has already begun digitizing unstructured information into a contextual framework with a further 34% planning to do so within the next 18 months. In addition, almost half had introduced processes that filter and analyze internal data to help optimize business insight, with 47% planning to do so within the next 18 months. In terms of business operations, the ability to organize and analyze data is already producing benefits for manufacturing companies. When asked, almost two thirds of respondents said they were already using analytics to improve productivity. Over half the companies surveyed were using analytics to achieve supply chain efficiencies. Yet, more business oriented objectives are still lagging behind with only 40% of respondents said they were using analytics to enhance their levels of customer engagement. Analytics skills is still a barrier While our research report shows that real progress has been made in both Digital Transformation and the implementation of data analytics, it remains a barrier. In fact, handling and analyzing the vast volumes of data create ranks as the second and third most significant hurdle to the adoption of Digital Transformation. Manufacturing companies are struggling to gain visibility of all data held in various silos within the business. It is very interesting to note the affect that survey respondents see these legacy, non-integrated systems spread throughout the organization having on their business. Over 70% said that disparate and legacy systems had a negative impact on scalability, 60% said it impeded business agility and 70% felt it held back business innovation. There is an urgent need for organizations to consider implementing a robust infrastructure that supports data analytics as an enterprise-wide capability. With investment a major challenge for Digital Transformation programs, manufacturing companies need a centralized system that can provide complete control and visibility across all its information – both structured and unstructured – and allow advanced analytics to be applied for real-time business and operational decision-making. OpenText™ Content Suite is a Enterprise Information Management (EIM) system that provides the building blocks to underpin an organization’s Digital Transformation while connecting with legacy systems and information silos to maximise investment and speed the transformation and implementation processes. It includes the powerful OpenText™ Analytics Suite, including OpenText™ Big Data Analytics (BDA),  whose advanced approach to business intelligence lets it easily access, blend, explore, analyze and display data. Want to find out more about how Digital Transformation is affecting UK and Nordic manufacturers? We are presenting the results of our Digital Transformation in Manufacturing Survey at the OpenText Innovation Tour in London (March 21) and Stockholm (March 29).   Join us at either event and find out more.

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Digitalisation: Hits and Misses in the Energy Industry

energy

In this post we welcome guest blogger Dario Nazemson, Business Unit Manager, IDG Connect Nordics who will present at the Innovation Tour in Stockholm on 29 March. The speed and scale of the digital transformation is impacting multiple industries, including energy. Whilst much of the sector’s focus has historically been on the oil price dynamics of supply and demand and the implications for capital efficiency, the speed and scale of advancing digital technologies like business intelligence, and data and enterprise information management are now digitally transforming the once physical nature of the energy industry. Companies and business leaders are now grappling with a world that is more volatile and more complex, yet demands greater agility, more speed, and more digital competence. It’s a topic we’ve studied in-depth, surveying senior executives in energy companies across the UK, Denmark, Finland, and Sweden. I’ll be presenting the research findings in greater depth and explaining why digital transformation is so crucial for the energy sector in my upcoming presentation at the OpenText™ Innovation Tour Stockholm on 29 March. As I don’t have space to cover all of the main findings and implications from our research in this blog, I’d like to touch on just some of the industry-wide challenges and degree of digitisation we are seeing. The biggest challenges the research discovered are around maintaining service levels, and avoiding down-time, which are both crucial for the energy industry as every down-time second impacts the bottom line. The second biggest challenge cited by our respondents involves customer retention and meeting industry regulations. New industry disruptors are more agile and able to adapt to new regulations faster, giving them a competitive edge in winning market share. And of course, just about every company is concerned about making enough money to maintain, repair and replace infrastructure and assets – especially the capital investments required in both digital technology as well as physical plants.  Which leads to another issue – the current lack of digital skills and what to do about. (I’ll be touching on how some companies are addressing these challenges in my presentation). Respondents say the best opportunities for digitalisation lie in the ability to store and search media rich content effectively and gain insight to make better decisions. The three obvious areas of digitisation – keeping up with supply and demand and load balancing, administrative workflows, and customer contact – still have a long way to go in many energy companies.  Most are focused on the front end looking at digital interaction with customers for workable and attractive solutions, but successful digital transformation requires a holistic, end-to-end view. But lack of budget, management buy-in, and being able to point to a hard ROI remain big barriers to digitalization. There’s still time to get your house in order – most respondents in our research expect full digitisation to become a reality in the next 5-10 years. But the runway is getting shorter. As technology disrupts business models, adoption accelerates and competition increases, digital readiness will become one of the deciding key factors in long term success. If you look at every other industry that has gone through disruption, history shows that technology powers the winners – period. If you’d like to hear how the leading energy companies are getting their house in order, join me on the 29th March at the Innovation Tour. You can register here.

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Innovation: The Real Deal

Innovation

The subject of innovation is surrounded by worn out metaphors, which is why it’s so stimulating to find authentic instances of genuine innovation in practice. You know…real tangible examples, like human commercial space travel, that redefine humanity’s reach and potential. Identifying this type of authentic innovation has been our remit ever since we first started planning the OpenText™ 2017 Innovation Tour many months ago. Now we are just weeks away, I’m delighted to say that the speaker line-up for this year’s one-day event on 21st March doesn’t disappoint. Our keynote speaker is Stephen Attenborough, current Commercial Director, and former CEO, of Virgin Galactic, the world’s first commercial space travel business. Throughout the entire span of human history, only about 550 people have ever visited space. In fact, most of the seven billion of us on the planet have never even met anyone who has been there. And those few astronauts and cosmonauts that have, are hardly representative of our species as human beings. They’ve all tended to be of a similar age, gender, ethnicity, language or professional background. Stephen and his colleagues at Virgin Galactic are using their innovation, imagination and expertise to change all that. To date, around 700 people from 50 different countries, spanning from ages 10 to 90, from many different professions and speaking numerous languages, have signed up to become future Virgin Galactic astronauts. As Virgin Galactic’s first full time employee, Stephen had the unique challenge of laying the commercial foundations to make one of the world’s most ambitious business projects a reality. Except he wasn’t a ‘space nut’, but rather came from the financial services world. Sir Richard Branson is his boss. If ever there was a need for innovative thinking, it was here. He will be sharing with us the next exciting chapter in their journey. Closer back to earth, we’ve also got peer level presentations across seven different tracks, including Manufacturing, Financial Services, Energy & Utilities, Public Services, Retail, as well as Life Sciences.  There’s something for everyone. The likes of Thames Water, FinTech Circle, IDG, the NHS, as well as a former Sky, ITV and BBC presenter (to name just a few) are all coming together to share their respective expertise. And of course, our executive leadership team, including OpenText CEO and CTO Mark Barrenechea, OpenText President Steve Murphy and Executive VP of Engineering, Muhi Majzoub, will be sharing key insights to help with your own innovation plans. In addition, some of our strategic partners, such as SAP, Accenture, Capgemini and Deloitte, will also be providing high level viewpoints that could directly impact both your industry and your future projects – all of this is packed into a single day. If you’ve not yet registered, I’d strongly urge you to do so as we’re approaching capacity. I look forward to seeing you there, and who knows, you might want to book a ticket on the world’s first space airline.

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How Your Mindset Is Holding You Back…..(And What To Do About It)

Innovation Tour Stockholm

In this blog we welcome guest blogger Fredrik Härén who will be speaking at the Innovation Tour Stockholm in March. Fredrik is an author and keynote speaker on business creativity, change and global business. In our business lives, we’re used to regularly upgrading our IT systems. But when was the last time you upgraded your mindset? I’m guessing your answer is ‘rarely’ or ‘never’. You’re not alone. I spend a lot of time travelling the world delivering keynotes to all sorts of different audiences, and our mindset – as well as our language – is holding most of us back. We’ve grown accustomed to new, disruptive technology, creating new markets and giving us new services and options in ways we’ve never considered or imagined. And that disruption has happened because someone chose to look at a solution or outcome differently. They changed their mindset. I’m not suggesting we all need to become serial entrepreneurs, but our static, fixed mindset and the language we use to refer to the world around us is limiting our potential with new technology and tools. Take the internet for example. Years ago, everyone referred to ‘web pages’ because that’s how we thought of its structure. (Remember WAP?). Today, we just see it as content, which the likes of Netflix, and a host of other companies are monetizing. Likewise, the rise and fall of early mobile phone companies had as much to do with their mindset as it did with their market share. Eriksson and Nokia looked at the mobile phone and thought, ‘how much computing power can we put in a phone’? It was the wrong question. Apple said, ‘how much of a phone can we put into a mini computer?’. The same thing is going on today. Drones would never have gained traction so rapidly if we had referred to them as ‘micro helicopters’ because that kind of language and vocabulary automatically limits the way we think of their potential. By calling them drones (with no pre-existing frame of reference), we haven’t put them into a pigeon-hole. My point in telling you this is to make you aware that you’re doing it. Just having simple awareness of the way we are thinking, the language we are using and the frame of reference we are imposing, can change things. It can help us look at the problems and desired outcomes around us with fresh eyes. There’s so much more I’d like to tell you that I can’t cover in a single blog, but it is something I’ll be covering in greater depth at the upcoming OpenText Innovation Tour in Stockholm on 29 March. If you’re interested in learning how to take the blinders off and apply new ways of thinking to your own work and personal life, I’d love to see you there. You can register here. Fredrik Härén has delivered more than 2,000 presentations in over 60 countries on six continents. He was voted Speaker of The Year in Sweden and selected as one of the “Sweden’s Top Ten Best Speakers Ever”. Fredrik is a Certified Speaking Professional (one of 700 globally) as well as GSP Global (one of only 30 globally). He is the author of nine books, including “The Idea Book”, which was included in “The 100 Best Business Books of All Time”. His latest book, “One World. One Company” discusses what it means to be a truly global organisation. 

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Drawing Conclusions – A Visual Picture of Our Increasingly Digitized World

Innovation Tour

In this blog we welcome guest blogger Jasmin Deniz Karatas who will be attending Innovation Tour London in March. Jasmin is a Consultant, Digital Interactive for Accenture. As human beings we all interact with the world slightly differently. Some of us understand and digest information best when we hear it. Others remember things better by sight, with pictures and graphics. And some of us are “hands-on” learners who prefer to touch, move, build, or draw what we learn, and perhaps even involve some type of physical activity alongside it. Most of us have an intuitive preference for one of these styles over another, depending on how we’re wired. Regardless of your ‘style’ of absorbing new information, one thing we all have in common is that digitized data now surrounds all of us, and digitized environments are helping to make us smarter and harness our human potential. It’s something my Accenture Interactive colleagues will be outlining at the OpenText Innovation Tour London on 21 March using highlights from the latest Fjords Trends 2017 report, Mixed Reality and Humanizing Artificial Intelligence, which examines the most significant emergent digital trends expected to disrupt organizations and society in the year ahead. For my part, I’ll be painting you a visual picture of what’s being discussed on stage, in parallel with the presentation, as well as the topics and issues raised from audience members in the form of questions. As a Consultant within Accenture’s Digital Interactive, I specialise in a human-centred design approach with a focus on gamification and design thinking. I take what I hear and paint it on a canvas. People often tell me it makes them ‘hear with their eyes’. From my perspective, it’s an exciting thing to do. I tend to go into my own world and visually represent whatever it is that I’m hearing. Once I’ve started, I continue to add to the canvas long after the presentation has ended. Many people often sit in on a session, watch what I do, and then come back a few hours later to see how it’s progressed. In the same way that all of you will be looking at your information strategies more closely over the coming year, I’ll be painting you a visual canvas of the critical new technologies, design considerations and disruptive trends that will shape both your thinking and interaction.Depending on your individual style of engaging with new information, it might help you to better digest what’s being said, or visualise what it would mean for your own organization. My hope is that it will make you think about what this means for your own actionable insights in a rapidly evolving digitized world. I look forward to seeing you at the event.

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Avoiding Digital Culture Shock: Why Financial Services Must Embed A Digital Culture

Financial Services

In this blog we welcome guest blogger Lindley Gooden, Managing Director of Greenscreen and a former television and radio journalist. Join him as he chairs a financial services live debate on embedding a digital culture at the Innovation Tour in March. As a former journalist for the BBC, ITV and Sky, as well as more than a decade spent working with companies worldwide, I’ve had the privilege of spending more twenty-five years helping people to tell the world, as clearly as possible, what’s on their minds. It’s involved meeting some 40,000 people – many of them consumers, technology vendors, business leaders – not least in the banking and financial services. You hear a lot of honest, practical and blunt points of view along the way. Indeed, listening to all sides of the conversation is rarely dull and always full of insights – particularly now, on the topic of digital transformation in financial services. As consumers, most of us have taken to it like a duck to water. We are not only empowered, but inevitably, impatient. High expectations, and low loyalty challenge every business sector – especially if we think we’re getting sub-standard service. But from an organisational perspective, it’s clear that many are struggling to tear down silos internally, while scrambling to put a convenient, connected and customer-focused front end onto legacy back office systems. Multichannel to omnichannel, to personalised to artificial intelligence (AI), all in less than ten years. So, as, technology vendors continue to demonstrate the benefits of an end-to-end digital process across the whole business, we’re now turning to the teams who turn that insight into practical value. Hearing so many accounts from the top makes it clear that it’s crucial to talk about the culture, sharing information and insights, and collaboration. Investment in technology offers powerful real-time decision-making, but digital transformation now needs to be part of the culture, not just part of the infrastructure. In our personal lives as consumers, we’ve already made the leap. But supporting innovative digitisation efforts at work is a new frontier that is now seen by more nimble operators in financial services as being equally important. Those organisations able to get employee buy-in to their digital vision, boost digital capabilities, and create a truly customer-centric culture have a noticeable competitive advantage. It’s something I’ll be discussing in depth at the upcoming OpenText Innovation Tour London on 21 March. I’ll be chairing a financial services live debate on embedding a digital culture with some of the industry’s foremost experts on the subject. With so much investment in understanding the technology, and gathering data and insights, it’s clear that the real digital training around culture is only just starting to kick in.  Getting this right will set the bar for how well your digital strategy will be executed and ultimately received. Getting it wrong (or failing to recognise the requirement in the first place) could be costly, and result in what Accenture calls “digital culture shock.”  That’s because transforming your business is one thing, but you must take your employees (and the right partners) with you. Obviously a challenge, but there are great examples across the sector that have produced stunning results. So this year, we want to explore real world examples, successes, practical advice, and results during the upcoming debate. If any of these issues sound familiar to you, I’d urge you to attend. It’s going to be an opportunity to hear – and contribute – at the highest level. Creating a workforce that’s digitally fit and focused on the customer’s omni-channel expectations in this brave new digital landscape is an extraordinary opportunity for growth, commercial gain and innovation from within. Join us in London. I look forward to seeing you there.

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Brace Yourself: Change, Pain & Opportunities

financial services live debate

In this blog we welcome guest blogger Laurence Leyden, General Manager for Financial Services in EMEA at SAP. “The last thing I want to do is hurt you, but it’s still on the list.” If the banking industry had its own memes for the state of the market, this would be one of them. There’s so much change coming. Some of it will be painful. Some of it will create new winners and losers. All of it will result in a seismic shift in business models. Cash is disappearing, revenue models are shifting, mobile is everywhere (including your wallet), brand advocacy has replaced marketing strategy, multi-channel friction is alienating impatient, cynical customers, de-banked consumers are on the rise, crowdfunding has reached 8 billion, and Google now has a banking license. We shouldn’t be surprised. Just about every other industry has been transformed through tech innovation and machine intelligence – from medical science to self-driving cars to the music industry – yet most banks continue to operate with 1960s style production lines. It’s opened a gap that’s getting wider as new competitors step in, and render banks irrelevant, targeting one service at a time.  We’re already seeing the first casualties – branches (viewed by some as a nuisance in the digital age), disruptive, cheaper payment services, and innovative third party funding options. These issues, and more, will be discussed at the Financial Services Live Debate session at the OpenText Innovation Tour London on 21 March. You can register to attend here. Of course, technology does have a huge role to play, and banks have an opportunity to redefine and reinvent themselves, but first you must realise that we are witnessing the end of an era in banking as we know it. No one is really sure of the timescale. The death of banks has been predicted for some time, but typically things take three times longer to disappear than most people think. That means in the next ten to fifteen years, your bank will be vastly different. Do you know what ‘different’ looks like for you and how you’re going to get there? Start with the obvious. No bank can expect to survive the next few years without ridding itself of manual processes and back office inefficiencies. And speaking of inefficiencies, why would you continue to run old style production methods by writing code, when you should be assembling it? And why wouldn’t you have 100 per cent real time online systems that engage with customers, rather than putting a human teller behind a pane of glass telling customers what they can and can’t do? One of the best examples of true innovation I’ve seen is from the insurance industry. Discovery of South Africa recently announced a collaboration with Apple to create its Vitality Active Rewards program, giving consumers a new Apple Watch for joining. If all weekly fitness targets are met over 24 months, then the watch is free. Members also enjoy other rewards when they hit their fitness targets, ranging from a free drink, free domestic flights, to a waiver of monthly fees for gym memberships. Should the member miss some or all of the targets in any month, then depending on the number of targets missed they pay a monthly penalty of the cost of the watch. It’s a clever move. Discovery can also see which members are most active – and presumably lower health risk – as well as gather all sorts of insights into consumer behaviours. My point is that there are opportunities everywhere in data. The sands may be shifting underneath your feet and new market entrants may be using agility against you, but you can fight back. Find areas of value by engraining yourself in the customer value chain of requirements and provide consumers with a simple, cohesive digital experience. Traditional methods simply won’t cut it. The level of disruption, behavioral shifts and changes are unparalleled. The digital age has forced financial institutions to rethink how the entire customer experience works. It’s time to reimagine and rebuild your bank into a modern, tech savvy useful alternative to the stale, status quo experiences that exist today. Just about every other industry has been through this transformation. You may not like it, and may not want it, but if history proves anything, you don’t have much of a choice. I’ll be discussing these issues as a guest panellist at the Financial Services Live Debate session at the OpenText™ Innovation Tour London on 21 March. Laurence Leyden, General Manager for Financial Services in EMEA at SAP. Laurence is responsible for all elements of Banking, Insurance and Capital Markets. A veteran of 15 years at SAP he previously headed the global transformation team, ran the global pre-sales organisation, and lead the EMEA Value Engineering and Core Banking teams. Laurence specialises in understanding real customer needs and how SAP and partners help drive transformation across organisations. Increasingly this involves reviewing business models and aligning to the benefits that true digitisation enables. He is heavily engaged in looking at the changes facing banks and promoting the role of innovation and looking at how SAP views ‘the bank of the future’. He is regularly quoted in the financial press and speaks on behalf of SAP at various industry summits and events as well as with the analyst community.

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Discussing B2B Integration at OpenText Innovation Tour APAC

OpenText Innovation Tour

In late November last year I was asked to participate in APAC leg of our Innovation Tour events, starting with Sydney then travelling on to Singapore and Tokyo. The Innovation Tour is a unique series of events which OpenText hosts in various locations around the world and they complement our main customer conference, Enterprise World, which takes place in July each year. I thought I would use this blog to share some insights from these three events in APAC and hopefully encourage you to register for our upcoming events around Europe in March this year! I always enjoy travelling to APAC, our customers in this region seem to prefer face-to-face meetings and so you can always guarantee great attendance at any event in the region. These were no exception and due to customer demand, each of the three events was twice the size of the previous years’ events. My participation was to provide an update on the progress we have been making with enhancing the B2B integration capabilities of our Business Network. I will expand in more detail on these enhancements in another blog in the next few weeks. My Business Network colleague Amy Perry provided an overview of some of our secure information exchange solutions at both the Sydney and Singapore events. First stop was the Westin Hotel in downtown Sydney, an excellent location for our customers to come together to learn about the many enhancements we have made to our large portfolio of Enterprise Information Management (EIM) solutions. Each event is in a one day format and we manage to blend a mix of formal and informal sessions to meet the needs of the customers at each location. The structure for each event comprises of several keynote sessions in the morning and then a series of product specific breakouts in the afternoon. In addition there are various networking opportunities in our expo hall for customers to understand the finer workings of our EIM product offerings. OpenText CEO Mark Barrenechea, opened each event with an interesting keynote discussing the ‘Intelligence of Things’. The Internet of Things was a hot topic for many CIOs in 2016 and this session expanded on this theme by explaining how OpenText’s EIM solutions can help leverage digital business information, from ‘engagement to insight’, across the extended enterprise. Mark also discussed recent acquisitions and finished his session by explaining OpenText’s move into the area of cognitive based analytics. 2017 is certainly going to be an exciting year for OpenText and its customers. The morning sessions also included a presentation from the analyst firm Forrester and a ‘fireside chat’ style of customer interview with Tracy Parsons from the New Zealand Transport Agency. These events are built around our customers and so it is a great opportunity for the delegates to hear from their peers on how they are deploying OpenText technologies across their respective businesses. Each Innovation Tour stop includes an expo hall where all of OpenText’s EIM solutions are showcased, this provides an ideal opportunity for delegates to see our new Release 16 enhancements and capabilities in action. Each of our six main EIM product offerings had its own demonstration pod and this provided an excellent opportunity for customers to get a more in-depth overview of our products. Our Elite lounge provided a great location for customers to unwind and learn more about our customer loyalty program, a unique way to engage with OpenText in different ways and receive loyalty points for your time and effort!, more info on our Elite program can be found here. For this particular event I presented two sessions relating to B2B integration, one looking at supplier enablement and another discussing our supply chain analytics solution. There was significant interest in our new analytics offering, Trading Grid Analytics, a unique way to utilise the transactions flowing across our Business Network to obtain deep and more meaningful insights as to what is going on across a supply chain operation. Interestingly at the end of the analytics session I was asked a couple of questions on Blockchain and what my thoughts were on its application across the supply chain. Just as well I had read up on Blockchain on the long flight across to Sydney! I will leave this topic for another blog, but as with IoT, Blockchain appears to be gaining traction in the market, especially in the financial services sector. Next stop was the Marina Bay Sands Hotel in Singapore. Singapore is an interesting city, a major technology and financial services hub and also a major cargo port as well. Singapore is a great example of a ‘connected’ city and Mark Barrenechea’s presentation on the Intelligence of Things was very well received by this particular audience. Mark Barrenechea interviewed Ananda Subbiah, the Chief Customer Officer of Freestyle Technology, a start up IoT company that is seeing exponential growth at the moment. It was interesting to hear from Freestyle about their business and the unique opportunity they have to grow their business in one of the world’s leading connected cities. As with the interview with the New Zealand Transport Agency in Sydney, these so called ‘fireside’ chats provide a unique opportunity for our customers to share their experience of working with OpenText and our range of EIM solutions. Each stop on our upcoming European Innovation Tour will include a fireside chat with a customer. Our customer marketing team goes to great lengths to secure customers that can tell their story of how they are using our EIM solutions, but these fireside chats take these discussions one step further and in many cases add a more personal perspective of how these global companies work with OpenText. There is immense consolidation in the high tech industry at the moment and one of OpenText’s B2B Managed Services customers based in Singapore, Avago Technologies, recently closed a major M&A deal to acquire Broadcom. The newly merged company is now called Broadcom Limited. This M&A activity is being driven by consumer and enterprise interest in new technologies such as wearable devices, drones, 3D printers and of course IoT. So it was great to get some insights from Freestyle on what was driving their business and how they plan to support their various customers in the future. From a Business Network perspective I was certainly kept busy, I delivered three back-to-back sessions covering supply chain analytics, Marginal Gains theory and IoT. (I have written numerous blogs on each of these subjects in the past). I have been looking at the IoT sector for the past three years and during 2016 I spent some time trying to map out how our EIM solutions could support IoT applications across the supply chain. You can get more insights on this from a recent webinar that I hosted with a lead IoT analyst from Gartner. The breakout sessions were well attended but as always it was the customer interaction after each session that was valuable for me. The last leg of this part of the Innovation Tour finished in Tokyo, a city that I have visited four times in the past few years. Our event was held just outside the city centre at a location that has various large technology company HQs located near our hotel. This particular event brought an extra level of complexity for our event organisers as all the presentations were in Japanese and we had real-time translators at the back of the room to ensure that our EIM message was efficiently translated in local language! This is a great example of how we tailor these events to suit the needs of our customers. Japan is an interesting country and in recent years, adoption of cloud-based services has grown exponentially. Due to natural disasters, many Japanese manufacturers have had to try and find ways to build extra resilience into their supply chain operations. Hosting valuable company information in a local data centre in Tokyo is no longer the way to operate a global Japanese business and a cultural shift has seen companies move from behind the firewall software solutions to cloud offerings. For this reason, there was great interest in the EIM solution update presentation provided by Muhi Majzoub, OpenText EVP of Engineering. Muhi provided a great summary of the recent set of enhancements that we have made to our products and provided some insights into the future direction of our portfolio of EIM solutions. Given that my Japanese language skills are virtually non-existent, I didn’t actually present at this particular stop on our Innovation Tour, but I did have three great customer meetings during the course of the event. This leg of my trip was to support our sales operation and over the course of five days I completed a sales training session for our Business Network team in Tokyo and I was then taken around some of our largest manufacturing customers in Japan. What I have found is that it is relatively easy to have customer meetings in Japan, mainly because companies are keen to hear about the latest industry trends from other parts of the world and in my role I can provide a mix of industry, technology and product trends to meet their appetites. My hotel in Japan was located right above the central station in Tokyo, a great location to not only get to our office next door but to also travel on the bullet train to other locations such as Nagoya and Osaka where many of our manufacturing customers are based. So there ends a brief review of my two week trip to APAC just before the holidays, a great opportunity to experience different cultures, but to also discuss our Business Network solutions with customers that are keen to automate manual, paper based processes and leverage the many enhancements that we have added to our Business Network over the past few months.  

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The Best Way To Enable Your Digital World

Innovation Tour London

The Innovation Tour, London, Returns In March For Another Successful Year As data continues to reinvent our economy, just about every organisation in every sector must transform to a Digital Enterprise if they are to remain competitive and relevant. My favourite conversations involve hearing how our customers are succeeding in navigating this digital change. While digitisation is having disruptive effects on people, companies and markets globally, it’s also full of opportunities; particularly here in the UK. I am always impressed at the level of innovation and collaboration our customers achieve; particularly the new ways they are benefitting from greater agility, better insights and the transformative effects of responding at digital speeds. That’s why I am looking forward to one of the highlights of our calendar year at the annual 2017 Digital Innovation Tour, London on 21 March. More than 350 people will be attending this year’s flagship event and I will be aiming to speak to as many of them as I can and I would encourage you to attend and do the same. If you attended last year, you will know the value that bringing so much collective insight, experience and expertise together for one just day delivers for the rest of the year and beyond. Our customers tell us that it’s the quality of the networking and face-to-face conversations that spark new ideas, facilitate first-hand insights on pertinent trends and deliver fresh thinking around common information management issues, that sets it apart from other industry events. It’s a reputation we’re rightly proud of and are committed to continue. It’s also a great opportunity to hear from some of the industry’s leading experts who know how to drive benefits for your business, as well as learn about all of the exciting new innovation from OpenText as we continue to deliver against our product roadmap and vision. Along with an agenda packed full of real life case studies, we will also be hosting solution-specific breakout sessions and demonstrations. Customers tell us how beneficial they find these, as they can see first-hand how others have transformed their Enterprise Information Systems (EIM) to truly become Digital Enterprises and ask practical questions about how they’ve addressed specific scenarios. It’s our intention to make the 2017 Innovation Tour even more valuable and engaging than last year’s event. That’s why we’ve decided to hold this year’s conference at County Hall in Westminster to accommodate the growing demand. Whether you have attended in previous years or are new to the Innovation Tour, we are looking forward to helping you deliver the best digital experiences for your company, your wider ecosystem partners, and of course your own customers. Our objective is to ensure your business is empowered to explore the boundless opportunities that EIM delivers, which makes an ideal format for our conference. I look forward to meeting you there.

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Innovation Tour: Sydney

Innovation Tour

On Monday, the OpenText Innovation Tour kicked off in Sydney, Australia with an on-stage presentation from CEO and CTO Mark Barrenechea. In addition to a look at new and upcoming product innovations, Mark provided an overview of recent OpenText acquisitions and OpenText’s position as the leading provider of Enterprise Information Management (EIM) technologies and services. OpenText EIM enables the flow of information from Engagement to Insight, allowing customers to extract value from information throughout the flow. Our newest project, Magellan, will use open standards, open algorithms and machine learning to enable customers to make sense of massive pools of data and harness the power of their information. Building on Mark’s presentation, OpenText CMO Adam Howatson (always one of my favorite presenters) provided an update on OpenText™ Suite 16 EP1 and an overview of our plans for EP2, due in mid-2017. Unstructured data continues to increase at a phenomenal pace and these Enhancement Packs are designed so OpenText can respond quickly to customer recommendations. For example, EP1 extends ECM to SalesForce and SuccessFactors, enabling our customers to successfully manage and gain insight from their CRM and Human Resources systems. We’re not the only people listening to customers. Special guest Michael Barnes of Forrester later took the stage to provide insight into what he calls the “Customer-obsessed operating model”. It is imperative that we look at the experience we create for customers from their point of view, and understand how every interaction affects that experience. In the age of the customer, it is important that we take what we learn from our customers’ journey and translate that insight into an improved experience. Using our EIM technology, we can coordinate and technically optimize the experience to better serve, delight and engage customers. What I enjoy most about the Innovation Tour is how it brings together OpenText customers, partners and staff from many geographies and allows us to discuss opportunities and solutions. In Sydney, we are speaking with customers from all across Australia, and New Zealand, a distance of almost 5,300 km. Tracy Parsons of the New Zealand Transport Agency (NZTA) joined OpenText President Steve Murphy on stage to discuss the NZTA’s EIM implementation. Steve and Tracy discussed how the NZTA are using a cloud-based EIM implementation that includes both Content and Process Suites to digitalize business process, provide access to mobile workers and offer regulatory compliance. I’ve heard plenty of interesting success stories from customers during the event. The Sydney Innovation Tour is the first of eight stops, with Singapore on December 1st, followed by Tokyo on December 8th. I look forward to meeting as many of you as possible at the events. Please email me with any feedback or questions.

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The Cloud in Sunny Spain

During my long tenure at OpenText, there has not been an opportunity of travel to Spain. Fast forward several years and this spring I visited twice! Much like their passion for Flamenco, the Spanish market has enthusiastically embraced the Cloud and the benefits it can bring. In April, there was an OpenText Innovation Day in Madrid and I was invited to speak along with Rainer Ehre, SVP of Engineering for Enterprise and a number of other speakers. What a great event it was! The keynote session was literally standing room only as presentations and demonstrations focused on Suite 16 and Cloud 16. It was one of the smoothest multi-cultural events I have attended, with presentations given in English and Spanish and real-time translation. Customers and partners presented on their implementations and, even with my lack of Spanish, I was inspired by the Enterprise Information Management (EIM) stories and benefits shared. One presentation in particular discussed the key benefits realized by a large public sector organization when upgrading their web properties (created with OpenText™ Web Experience Management) and moving to Managed Services in the OpenText Cloud. Their external web properties serve 3.2 million citizens and have 40 million page views per year and their internal site serves 23,000 employees and sees 10 million page views a year. They showed a 19.7% increase in page visits and more than 16% fewer page abandons after going live in the cloud, and talked about the benefits of 24 x 7 service, performance improvements and 99.5% SLA’s. I found these figures very powerful. I was again in Madrid in May. This time the focus was on meeting with our regional team, sharing the success stories and value of helping customers move their applications to the Cloud. We also discussed the key topic that most enterprises have around moving applications to the Cloud – Data Sovereignty and Data Privacy! We made a quick dash through the rain for a lunch of local tapas, then spent the afternoon with the sales, services, alliances, marketing and support teams from Spain and Portugal. We covered all key aspects of Managed Services in the cloud for our Enterprise offerings. After a nice tapas dinner and some rest, the next morning was focused on work for one of the major cloud customers in the region and assisting on some questions for an opportunity. Finally, the sun shone in time for a last picture and the ride to the airport. The sun is indeed shining through the clouds in Spain. I look forward to the next trip to the region.

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Wind and Weather – Data Driven Digest

It’s the beginning of March, traditionally a month of unsettled early-spring weather that can seesaw back and forth between snow and near-tropical warmth, with fog, rain, and windstorms along the way. Suitably for the time of year, the data visualizations we’re sharing with you this week focus on wind and weather. Enjoy! You Don’t Need a Weatherman… Everyone’s familiar with the satellite imagery on the weather segment of your nightly TV news. It’s soothing to watch the wind flows cycle and clouds form and dissipate.  Now an app called Windyty lets you navigate real-time and predictive views of the weather yourself, controlling the area, altitude, and variables such as temperature, air pressure, humidity, clouds, or precipitation.  The effect is downright hypnotic, as well as educational – for example, you can see how much faster the winds blow at higher altitudes or watch fronts pick up moisture over oceans and lakes, then dump it as they hit mountains. Windyty’s creator, Czech programmer Ivo Pavlik, is an avid powder skier, pilot, and kite surfer who wanted a better idea of whether the wind would be right on days he planned to pursue his passions. He leveraged the open-source Project Earth global visualization created by Cameron Beccario (which in its turn draws weather data from NOAA, the National Weather Service, other agencies, and geographic data from the free, open-source Natural Earth mapping initiative). It’s an elegant example of a visualization that focuses on the criteria users want as they query a very large data source. Earth’s weather patterns are so large, they require supercomputers to store and process.  Pavlik notes that his goal is to keep Windyty a light-weight, fast-loading app that adds new features only gradually, rather than loading it down with too many options. …To Know Which Way the Wind Blows Another wind visualization, Project Ukko, is a good example of how to display many different variables without overwhelming viewers. Named after the ancient Finnish god of thunder, weather, and the harvest, Project Ukko models and predicts seasonal wind flows around the world. It’s a project of Euporias, a European Union effort to create more economically productive weather prediction tools, and is intended to fill a gap between short-term weather forecasts and the long-term climate outlook. Ukko’s purpose is to show where the wind blows most strongly and reliably at different times of the year. That way, wind energy companies can site their wind farms and make investments more confidently.  The overall goal is to make wind energy a more practical and cost-effective part of a country’s energy generation mix, reducing dependence on polluting fossil fuels, and improving its climate change resilience, according to Ukko’s website. The project’s designer, German data visualization expert Moritz Stefaner, faced the challenge of displaying projections of the wind’s speed, direction, and variability, overlaid with locations and sizes of wind farms around the world (to see if they’re sited in the best wind-harvesting areas). In addition, he needed to communicate how confident those predictions were for a given area. As Stefaner explains in an admirably detailed behind-the-scenes tour, he ended up using line elements that show the predicted wind speed through line thickness and prediction accuracy, compared to decades of historical records, through brightness.  The difference between current and predicted speed is shown through line tilt and color. Note, the lines don’t show the actual direction the winds are heading, unlike the flows in Windyty. The combined brightness, color, and size draw the eye to the areas of greatest change. At any point, you can drill down to the actual weather observations for that location and the predictions generated by Euporias’ models. For those of us who aren’t climate scientists or wind farm owners, the take-away from Project Ukko is how Stefaner and his team went through a series of design prototypes and data interrogations as they transformed abstract data into an informative and aesthetically pleasing visualization. Innovation Tour 2016 Meanwhile, we’re offering some impressive data visualization and analysis capacities in the next release of our software, OpenText Suite 16 and Cloud 16, coming this spring.  If you’re interested in hearing about OpenText’s ability to visualize data and enable the digital world, and you’ll be in Europe this month, we invite you to look into our Innovation Tour, in Munich, Paris, and London this week and Eindhoven in April.  You can: Hear from Mark J. Barrenechea, OpenText CEO and CTO, about the OpenText vision and the future of information management Hear from additional OpenText executives on our products, services and customer success stories Experience the newest OpenText releases with the experts behind them–including how OpenText Suite 16 and Cloud 16 help organizations take advantage of digital disruption to create a better way to work in the digital world Participate in solution-specific breakouts and demonstrations that speak directly to your needs Learn actionable, real-world strategies and best practices employed by OpenText customers to transform their organizations Connect, network, and build your brand with public and private industry leaders For more information on the Innovation Tour or to sign up, click here.   Recent Data Driven Digests: February 29: Red Carpet Edition  http://blogs.opentext.com/red-carpet-edition-data-driven-digest/ February 15: Love is All Around  http://blogs.opentext.com/love-around-data-driven-digest/ February 10: Visualizing Unstructured Content http://blogs.opentext.com/visualizing-unstructured-analysis-data-driven-digest/

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Financial Synergy Outlines Integration of OpenText Big Data Analytics at OpenText Innovation Tour 2016

conversion rate optimization

Speaking at today’s OpenText Innovation Tour 2016 event in Sydney, Financial Synergy – Australia’s leading superannuation and investment software provider and innovator – outlined how it is embedding OpenText Big Data Analytics functionality into its Acuity platform. Using OpenText Big Data Analytics, Financial Synergy can provide a predictive and customer-centric environment for wealth management organisations and superannuation funds which relying on the Acuity platform. Stephen Mackley, CEO at Financial Synergy said, “Embedding OpenText Big Data Analytics into Acuity will allow superannuation funds of all sizes and types to affordably discover the hidden value of their data. They will have far greater capacity to retain existing customers and expand potential market share as they will know what has happened, what’s happening and what will happen.” Shankar Sivaprakasam, Vice President, OpenText Analytics (APAC and Japan) said: “One of the greatest challenges for Australia’s wealth management industry is its ability to engage with members, particularly in the early stages of account development. Advanced Big Data analytics is key to understanding the customer, their needs and behaviours. It will provide the ability to interrogate all structured and unstructured data and monitor how to best meet a customer’s goals.” Mackley continued, “We are offering a powerfully flexible tool with which our clients can use strategic, predictive knowledge to create new, efficient business models. It will also enable deeper segmentation, to ‘market of one’ levels of customer service.” Financial Synergy is a leading innovator and provider of digital solutions to the superannuation and investment services industry. The combination of its unique platform capabilities and expertise of in-house software and administration specialists, allow Financial Synergy to transform the member experience and boost business performance. Article Written By Shankar Sivaprakasam, vice president,  Analytics (APAC and Japan), OpenText  

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Enabling the Digital Supply Network at OpenText’s UK Innovation Tour

Since joining OpenText in January 2014, through the acquisition of GXS, I have presented many sessions on our Innovation Tour stops and at our major annual conference, Enterprise World. No sooner did Enterprise World finish last November, we have been busy planning for our 2016 Innovation Tour. We have five Innovation Tour stops this year, starting in Sydney, then moving onto Tokyo, Germany, Paris and finally the UK. We also have a number of shorter events in other locations such as Singapore. The aim of these events is to educate, inspire and ultimately demonstrate how our portfolio of Enterprise Information Management solutions can enable a better way to work in the digital world. Our event in London this year is being hosted on the 10th March at the etc Venues Conference Centre, St Paul’s, Aldgate and it will offer a comprehensive agenda with keynote and customer sessions in the morning and over twenty breakout sessions (split into five key themes) in the afternoon. We will also have an expo area where all the solutions being discussed in the breakout sessions will be brought to life across a series of demo pods. As with the photo at the top of this blog post, the future of enterprise IT infrastructures is becoming increasingly cloudy and we will be discussing a number of cloud and on premises based solutions at the event. If you are from a supply chain, B2B or EDI background or you are responsible for managing trading partner activities across a business network we have three breakout sessions which may be of interest to you. Details of these sessions are shown below. Our CEO recently posted a blog discussing how supply chains are evolving into supply networks, and it certainly provides a view of the future of the business network. We will have three business network themed sessions during the event in London: Use your business network to optimise your supply chain while focusing on your core business – The digital experience requires a network, trading partners, extreme automation, and deep visibility across all key functions, from transactions and cash management through to the physical supply chain. However, conducting business electronically with your extensive trading partner ecosystem is hard work, costly, and worse -a distraction to your core business. To keep up with the pace of market and technology change and remain competitive, you need to digitise and optimise your supply chain. This session discusses how OpenText Business Network helps your organisation drive efficiency, speed, time to market, and focus on your core business – so you can add more value to your customers. Creating a 360-degree view of your supply chain with business network – Achieving a true 360 degree view of supply chain operations is becoming a key challenge faced by many companies. From obtaining end to end visibility of B2B transactions, tracking shipments across third party logistics providers, through to being able to ‘mine’ transaction based information using Big Data analytics techniques. Collectively these can all contribute towards addressing the challenge of improving end to end visibility across a supply chain. This session will introduce how the OpenText Business Network can leverage analytics and visibility based solutions to help provide a window into your supply chain. This session also discusses how achieving deeper visibility into transactions enables informed decision making. Connect business processes and secure messaging to ensure compliance and increase productivity – Businesses share information in a variety of ways, but employees often avoid or circumvent official sharing mechanisms because they are hard to use and inefficient. OpenText Business Network offers a variety of solutions for sharing messages, files, faxes, SMS and voice in a simple, but secure and auditable manner. These solutions integrate into a variety of business applications – including OpenText Content Suite, Microsoft Outlook, Microsoft Office, SAP, and Oracle – and provide APIs for custom integration to other applications. Attend this session to learn how customers are using these solutions to improve compliance and increase productivity in business communications. We have many other sessions planned for London, covering our entire Enterprise Information Management portfolio, please register below for further information.  

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Four Elements to Enable Your Digital World

I’m sure you’re thinking of how to best enable your digital world—especially after Enterprise World 2015. In Las Vegas, we discussed the strategic principles that guide our long-term roadmap development so we can help our customers make the most of digital disruption. From better user experience to flexible deployment options to deeper functionality and integrations across the suites that drive end-to-end information flows, we believe these strategic principles will create a better way to work. And, now that you are back at your desk preparing your digital enterprise, there are some elements that you’ll want to keep in mind: Cloud Simplify the transition to cloud. Are you looking at a cloud, on-premises, or a hybrid deployment? At Enterprise World, we discussed some recent advances in the cloud from new SaaS apps such as PowerDocs for document creation and iHub for analytics and data visualization to new features in OpenText Core and Archive Center. OpenText Core Ahh, flexibility and convenience for business-ready file sharing and collaboration in the cloud. We introduced new features for OpenText Core: among other enhancements, you can now tag your content and publish files to and import files from OpenText Content Server, plus we’ve improved security and user management through integration with your on-premises Active Directory! Visit core.opentext.com to sign-up for a free 90-day trial and get started right away. Analytics Delivering better insight is key to any digital strategy. A sneak peak at our roadmap: we are embedding and integrating analytics across our suites to help you get even more value from existing deployments. For example, you will be able to conduct analysis on content and processes through integration with Content Suite and Process Suite. Wondering what big data analytics looks like? Try a free 30-day trial. Digital Disruption Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. Now we have new slang to describe this transformational process. In the Internet Era, we talked about being “amazoned”. In the Digital Era, we are talking about being “ubered”. So, yes, digitalization changes everything. It has shattered entire industries, displaced market leaders, and introduced new business models. In our CEO’s latest book, On Digital, Mark Barrenechea explores the incredible potential of digital. Download it for free! And, if you missed it and need some inspiration, watch Mark share his vision for the future of OpenText and the digital world in the EW2015 keynote. Innovation Tour & Enterprise World 2016 Don’t forget Enterprise World 2016 will be in coming to Nashville, TN in July. Sign up today to get seriously discounted Early Bird pricing! If you can’t wait till July to continue the digital conversation, meet us in a city near you on our Innovation Tour 2016. It starts in February, so select your city and register today.

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Industry Innovation on Tour

Our industry strategist team is on the move. Today we are in London for featured sessions and customer meetings at our OpenText Innovation Tour. Gerry Gibney, Patricia Burke, Mark Morley, and Rob Gasho (not pictured) are sharing best practices for current projects in Financial Services, the Public Sector, Manufacturing and Energy, plus actionable strategies for digital transformation. Next stop for the Tour is Munich and then on to the North Amercian leg for our industry folk. You can follow the tour on Twitter #OTinnovate and we hope we get to see you when we get to your city!

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Innovation Tour 2015: Round 2

Tomorrow the OpenText Innovation Tour will begin its European leg in Stockholm after a fantastic opening stretch through Asia and the South Pacific. Although I didn’t get the chance to join the tour in Mumbai or Tokyo, I did make it to our stops in Sydney and Singapore, and was recently in Tokyo to visit customers. When traveling for business I don’t often get a chance to experience the places I go, but there were a few things that caught my attention during my time in the Far East. Obviously that side of the world is so different from North America. The food, languages and geography are an interesting change of pace. But what I was most impressed by was the efficiency of travel, particularly in Japan and Singapore. In Japan, I had the opportunity to ride the Shinkansen, or bullet train. I was amazed how smooth and relaxing the ride was despite the fact we were traveling at speeds around 300 km/h (186 mph). It was only when I looked out the window and saw the landscape flying by that I could tell we were moving at such a high speed. Wouldn’t it be great to have something similar in North America? I also enjoyed my flight to Singapore. As a Customer Service professional, I was truly impressed by the focus Singapore Airlines placed on their Customer Experience from start to finish. Whether I was checking in, boarding or mid-flight, I felt well taken care of and appreciated. They certainly won me over as a repeat customer. While in Singapore, we had a good view of Marina Bay from the conference center, which you can see in the photo below (courtesy of Deborah Miller @DebsG360). The scene of massive ships anchored in the bay was an incredible sight. Of course, my colleagues and I were in the APAC region to speak to customers about OpenText innovations, provide a look at our product roadmap, introduce ourselves and answer questions. The Innovation Tour is really an extension of the discussion that began at Enterprise World 2014 in Orlando, FL. We want to show you how to simplify, transform and accelerate your Enterprise Information Management (EIM) systems in preparation for the Digital-First World. I am excited to visit all of our customers throughout Europe, but am most looking forward to our special two-day stops in London and Munich. There I’ll be taking part in our Partner Summit, where I hope to build ties with our partners in order to better serve our customers.  I’ll also be sure to enjoy the gala dinner in London—featuring former rugby stars Will Greenwood and Richard Hill, and broadcaster Mark Durden-Smith—and I hope you can make it as well.  

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