Enterprise Content Management

DoJ Delays Accessibility Rules for Document Publishers

The U.S. Department of Justice (DoJ) announced in November that it’s holding off until the 2018 fiscal year on publishing the proposed rules to make commercial websites accessible under Title III of the Americans with Disabilities Act (ADA). This announcement, published in the department’s Statement of Regulatory Priorities for Fall 2015, comes roughly four years after the DoJ first said it would issue rules for how companies and other providers of “public accommodations” have to make their websites accessible to visitors with disabilities. Even though the DoJ is delaying requirements that apply to commercial websites, covered under Title III of the ADA, it will proceed with publishing Title II amendments (applying to state and local government websites) this month, January 2016. The DoJ believes the smaller Title II project will give it valuable insights and create the necessary infrastructure for broad commercial website accessibility under Title III. Whenever the Title III changes do go into effect, any company with a website will have to carefully review its content to make sure it’s accessible to the widest possible range of readers. What is the Americans with Disabilities Act and Title III Amendment? As a refresher, the Americans with Disabilities Act (ADA) is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life and in the activities of places of public accommodation, including jobs, schools, transportation, and all public and private places that are open to the general public. It became law in 1990. The ADA revisions are to establish requirements for making the goods, services, facilities, privileges, accommodations, or advantages offered by public accommodations via the Internet accessible to individuals with disabilities. Under the ADA Title III amendment, achieving website accessibility is defined as being compliant with Level AA guidelines of the WCAG 2.0 (Web Content Accessibility Guidelines) standard. Title III applies to websites of commercial businesses and non-profit service providers – privately operated entities that own, operate, lease, or lease to places of public accommodation, such as large corporations, restaurants, movie theaters, schools, retail stores, doctor’s offices, recreation facilities, etc. as well as commercial facilities such as factories, warehouses or office buildings. The Federal Rulemaking Process To provide some context around the delay to the Title III amendment NPRM being published, let’s review the US Federal Government rulemaking process. The federal rulemaking process is a detailed, often multi-year endeavor that is used to establish new regulations or updates to regulations with the help of public participation. Following are the key stages of the process: Advanced Notice of Proposed Rulemaking (ANPRM): Preliminary stages of rulemaking that publishes the agency’s initial analysis and provides the public with an opportunity to provide comments and participate in rule-making. Notice of Proposed Rulemaking (NPRM): Publishes actual language of proposed rule in the Federal Register, addresses comments made during the NPRM stage and solicits further comments from the public. Final Rule: Usually the proposed rule becomes the final rule with some minor adjustments. Judicial Review: This is when the courts review the rule in greater detail to address any lawsuits filed by the public and to ensure the agency has not exceeded its rulemaking authority and has followed the proper process for public comments. Effective Date: The rule generally does not become effective for some time after its publication to allow affected parties to come into compliance. The ADA Title III amendment is currently at the “ANPRM published” stage, with the comment period for the ANPRM closed. The next step is to publish the NPRM after taking into account comments received for the ANPRM, which is now expected to occur sometime in 2018. History of the ADA Title III Amendment Timelines The Title III NPRM publication date has been extended 7 times since the ANPRM was published in 2011. Original Date of NPRM Publication Changed To Update Made In January 2012 December 2012  – December 2012 December 2013  – December 2013 March 2014 Spring 2013 March 2014 April 2014 Fall 2013 April 2014 March 2015 Spring 2014 March 2015 June 2015 Fall 2014 June 2015 2018 – month TBD Fall 2015 While the NPRM publication has been delayed, there is no indication that the DoJ will stop monitoring and addressing litigation against commercial organizations for website accessibility. In fact, the DoJ continues to formulate settlement agreements and issue penalties of up to $150,000 for web and web content accessibility violations and order compensation to complainants as required. Therefore, large commercial organizations must continue to plan for and execute on implementing accessibility for websites and web content. OpenText provides a software-based automated solution for generating accessible documents in high volumes, e.g. for statements, bills, notices and more. The OpenText Automated Output Accessibility solution enables companies to generate accessible PDFs in WCAG 2.0 Level AA compliant PDF/UA format, eliminating the need for traditional costly and time-consuming manual remediation processes. Learn more about the solution and contact us today to book a demo.  

Read More

5 Information Governance Budgeting Pitfalls to Avoid

Managing an organization’s digital assets is a growing priority that can cost even the savviest CIO their job.  Budgeting for information governance can be tricky when it comes to determining how and where to find the necessary resources. Below are some common budgeting pitfalls to avoid when deciding on an information governance solution. #1 Top-down planning Companies often view budgeting as a top-down process where one person owns the entire process.  The reality is that everyone needs to be involved so that the entire company’s resources are accounted for.  The management of information governance doesn’t just rely on IT or compliance departments; the entire organization is involved and benefits from the solution. To make an information governance budget a reality, make sure you involve key stakeholders from every department and have each entity take ownership for their parts of the budget.  Once each department identifies the resources they need to allocate, the project leader can roll it up into a single plan. #2 Difficulty budgeting When you don’t have reliable access to spending data, it can be challenging to actualize what has been invested in the information governance initiatives currently running.  This in turn makes it difficult to justify additional spending with executives.  It can also be difficult to know where to allocate the information governance budget if it’s unclear how much funds are available. Whether you’re using a spreadsheet or have advanced budgeting software to track your spend, it’s important to constantly be reviewing what’s working and what’s not and identify where the organization is seeing the most ROI. #3 Biting off more than you can chew Once an information governance roadmap is approved, obtaining sign off can be daunting.  While the solution may sound straightforward, this is rarely a reality.  Many organizations still struggle with implementing information governance and instead of seeking budget approval for the entire initiative, it’s often best to break it off into smaller projects and seek approval for each project at a time.  Some examples of smaller projects include: Selection and implementation of archiving tools Training program for employees Migration to a new email platform Information governance assessment The key is to align each individual project with your goals, and keep track of the investment so per-project ROI can be obtained. #4 Bowing to internal politics Internal politics exist at most companies, and discussions often get heated when valuable resources are involved.  With a number of different departments and budgets, it can be tempting to divide the resources evenly to avoid disagreements.  While this avoids conflict, it typically rewards those that are the loudest. If you’re considering individual information governance proposals, measure each based on their strategic return, economic value, and payback window.  This will better guide how resources are split. #5 Struggling to Prove ROI Proving ROI is critical to the success of any information governance initiative, and there is growing pressure to do so.  Similar to the efforts of public relations or corporate social responsibility departments, it can be difficult to prove the ROI of budget based on intangible initiatives. Consider demonstrating the ROI of information governance via more quantitative means such as: decreased overtime hours, quicker eDiscovery turnaround times, less spending on storage, or fewer litigation issues.

Read More

Getting Executives On Board: 4 CEO-Worthy Benefits of Information Governance

So you’re the champion of information governance in your organization. How do you get buy-in from C-level executives? How do you raise the importance of data preservation without a current crisis that demands resolution? Fear of compliance and litigation should not be a major consideration to kick-start your IG journey. Below is a list of CEO-worthy benefits that will help keep executives and the organization focused on business opportunity, rather than simply risk avoidance. #1 Increased productivity Research shows that the average employee spends 208 hours per year (26 working days or 5.2 weeks) looking for information. Employees lose work hours searching for documents, as well as recreating documents they are unable to find. Recouping those hours allows them to focus on their work, including such tasks as seeking new revenue opportunities. The potential cost savings from implementing an information governance solution for a company with 1,000 employees is $9.75 million. That’s a number to which most C-level executives will pay attention. #2 Reduction in storage costs This may not be at the top of the agenda for a CEO, but it’s a place where organizations can see immediate tangible results and ROI. Data volumes are growing exponentially and saving everything is complicated and costly. Information governance allows organizations to defensibly delete information, thereby substantially reducing storage needs and costs, and also decreasing the amount of data that needs to be managed. An Australian mining company reduced its mailbox storage by up to 75% for end users by implementing a solution to better manage its digital information assets. #3 Improved visibility The sheer volume of data organizations hold and the variety of content can make searching for data a daunting task. “Assuming a work force of 1000 employees…the total annual cost of searching is $7.5 million… a 50% increase in search productivity gives us an estimated $3.75 million savings from recovered employee productivity.” Giving the most relevant assets to employees, business intelligence tools, and departments can make the difference between making an ill-informed decision and a strategic business decision. A proper information governance initiative will not only improve the visibility of relevant and valuable information within an organization, but also drastically reduce lost time and money on these processes. #4 Improved top-line growth With information governance in place, organizations can quickly identify pertinent information about, and for, a customer. This information can be used for customer service or to find new cross selling opportunities. Sales and marketing can share information within the proper context, allowing them to draw meaning, shorten the sales cycle, and close more business with less effort. This can have an immediate impact on top-line growth for an organization. In conclusion C-level executives often respond best to tangible cost savings and productivity metrics when making decisions about organization-wide solutions. Information governance, with its many benefits and cost savings, certainly has more than its fair share of supporting data. When touting the benefits of digital asset management, be sure to know the pain points of your audience so you can speak their language and gain their support.

Read More

Why EIM Should be Central to Your Information Security Strategy

Every function in the organization — from human resources to operations to marketing — is creating, acquiring, processing, storing and sharing more information than ever before. Innovations in technology coupled with unprecedented data volumes are pushing the limits of privacy and security well beyond current regulatory standards and legal requirements, making it easier for data to get into the wrong hands. Security incidents are on the rise. The year 2014 will be bring to mind several high-profile breaches, such as Sony Pictures Entertainment, Home Depot and Target. While these attacks stole the headlines, thousands more took place around the world, resulting in the theft or loss of more than 1 billion data records, up 76% from 2013. The threat is coming from inside the house We know that organizations need to protect their most sensitive information from cyber criminals on the outside who are trying to get in, but there has been significant research indicating that it is the individuals operating inside the “trusted” network who are the biggest threat – whether with malicious intent or unintended, employees are the primary cause of data breaches. PWC Turnaround and transformation in cybersecurity: Key findings from The Global State of Information Survey 2016 (n=10,000 CEOs, CFOs, CIOs, CISOs, CSOs, VPs and directors of IT and security) Why are employees cited as the biggest risk to information security? • Inadequate access and permissions controls for shared repositories • Lack of secure file sharing and transfer practices So what can organizations do to prevent data loss and protect intellectual property while optimizing productivity and speed to market? Enterprise Information Management (EIM) are the strategies and tools that help organizations maximize the value of their information while minimizing its risks…and it should be a foundational component of your Information Security strategy. Here’s why: Access and permissions – control who’s allowed to do what Your first line of defense is to limit information access to only those employees whose job function requires it. The “wild west” of unfettered data access to shared repositories to the vast majority of your employees puts organizations at risk. Also, you must monitor those with permissions for proper information access behavior. Effective EIM systems have complex access and permission structures to ensure users only have access to what they need and what they are permitted to see and do. From intellectual property to client information and personnel matters, EIM systems help ensure that content is retrievable and usable for those who need it and protected against unauthorized access and alteration from those who don’t. Audit trails – know who did what and when When an incident does occur or a suspected incident is being investigated, it’s critical to be able to understand the full history of activity that has taken place and reconstruct the content’s forensic trail. EIM solutions offer customers the ability to view the full information lifecycle, all of the actions that have been performed on it, by whom and when, including: • When and by whom an asset is accessed or viewed • When it is downloaded or copied • When it is deleted or moved • When a version is added, viewed, edited • When administrative settings or access has changed Information audit capabilities are an additional layer designed to help you manage and assess threats around your information. Secure information exchange – preventing data loss Data leakage and loss from negligent file sharing and information collaboration practices is becoming just as significant a risk as data theft. • 84% of employees are using personal email accounts to send sensitive files, 51.5% at least daily • 52% expose company files or data by uploading to a non-secure, public cloud-based service • 30% of employees have lost a USB drive containing confidential information Comprehensive EIM solutions offer secure file sharing tools to safely exchange files and keep proprietary, confidential, and sensitive content safe. Capabilities you should be looking for include: • Data encryption during file transfer and information exchanges – both inside and outside the enterprise — ensuring superior protection of sensitive data • Notifications are date and time-stamped when messages are received and files are downloaded, allowing for easier tracking, auditing, and more efficient workflows • Full control over file and data download availability • Secure messaging that integrates directly with your existing email system to provide enhanced encryption, tracking, protection and control of email • Secure and efficient exchange of very large files inside and outside the organization • Compliance with privacy regulations and standards, such as HIPAA, HITECH Act and PCI-DSS Records disposition – keeping volumes manageable The more content you have, the more difficult it is to get your arms around it. Information security becomes more manageable and realistic when you reduce data volumes. If your organization stopped hoarding every piece of information it acquires or creates and adhered to compliant records disposition rules to archive or destroy records when retention schedules expire, this would make discovering, analyzing, and defending your sensitive information much easier. Perhaps the most important component of EIM is effective records management. These capabilities help organizations secure information through legal and records holds and sound information lifecycle management, ensuring that information can’t be accessed or destroyed when doing so would be contradictory to company needs or regulatory obligations. System of record – know where your information is and classify it The biggest mistake companies make when it comes to information security is the lack of understanding of where their sensitive data resides because they have not set policies to systematically and routinely classify their data. Consequently, they don’t have controls in place to ensure that all information types are handled appropriately. At the heart of EIM is a central secure repository for unstructured information. Here, content can have security classifications applied such as Top Secret, Secret, Confidential, Restricted, and Public. Without a formal data classification scheme, information that is considered highly valuable by third parties may not be viewed as such internally, thus may not be managed and secured accordingly. Without a tool to help identify where sensitive data is, an organization likely does not have a handle on it. If you don’t know what you have, where it is, and why you have it, you can’t expect to apply the appropriate policies and controls to protect it. EIM and information security – the balance between productivity and protection High-profile data breaches should be a wake-up call to enterprises everywhere. According to IDC, by 2016, security will be a top three business priority for 70 per cent of CEOs of global enterprises. Make EIM a core component of your Information Security Strategy. These solutions provide your employees with collaborative access to sensitive data and intellectual property within an approved access control model while preventing data loss and ensuring data privacy and client confidentiality to maintain regulatory compliance.

Read More

3 Great Seminars Put a Bow on 2015

2015 has been another busy year for OpenText Live, our technical webinar series. After 64 presentations and over 10,000 registrants, we’re ready to close out the calendar year with three more sessions designed to help you get more out of your OpenText solutions. Tomorrow, OpenText eDOCS Product Manager Larry Roy will show how OpenText InfoFusion and Business Intelligence can help customers harness and extract value from their unstructured information within eDOCS DM. On December 8, we’ll introduce and provide an overview of our brand new RightFax Healthcare Direct solution, which provides a way for caregivers to securely share and communicate patient information across their networks through integration with Electronic Medical Records systems. Finally, on December 10, we’re happy to have OpenText partner Formark present its Meeting and Agenda Management solution for Content Server. We’re all familiar with the juggling act needed to balance our workloads with meetings and other deadlines. Formark has found a way to help you manage your meetings and yield insight into meeting topics and outstanding action items using OpenText Content Intelligence and Content Server. It should be a great session. Those may be our final webinars for 2015, but you can always look through our collection of recorded presentations in the Knowledge Center*. Whether you’re hearing about OpenText Live for the first time, or just want to catch up on some of the sessions you’ve missed, I highly recommend a quick look through the archive. In fact, here is a list of our top 10 webinars from 2015 and the links to their location in our archive: What’s New in OpenText Content Suite 10.5 SP1 What’s New in OpenText Enterprise Connect and Office Editor 10.5.2 Introducing the OpenText Content Suite Viewer Upgrading OpenText Content Server – Part 1: Planning and Process What’s New in Content Server 10.5 SP1 Introducing OpenText Core OpenText eDOCS DM Product Update, and Tips and Tricks Upgrading Content Server – Part 2: Best Practices in a Production Environment Tips for Upgrading to eDOCS DM 10 OpenText Media Management 10.5 Overview We hope you’ve found the 2015 slate of webinars interesting and educational. The 2016 schedule is currently being formulated—if you’ve got suggestions for future sessions, please reach out to us by emailing live@opentext.com. We’re always looking for valuable, original, technical content that can help you succeed with your OpenText implementation. *Knowledge Center access requires a valid customer log in ID. If you’re an OpenText customer without Knowledge Center access, make sure you get it! You’ll find plenty of useful information, including product documentation, case studies, step-by-step manuals and more.

Read More

Looking for ECM Inspiration? Enterprise World Elite Award Winners are the place to start!

Another Enterprise World has come and gone. For me, the biggest pleasure is always found in the chance to meet and connect with the actual people that make up our customer base. Yes, announcing massive product launches is a thrill, and hearing industry experts provide perspective on a rapidly changing landscape always provides its share of “aha!” moments, but it would all be kind of hollow if the real reason we do this wasn’t there to experience it with us and offer their feedback. That relationship with our customers is special. And, like an extended family reunion, Enterprise World is where we all get together and catch up on how everyone is progressing. There’s nothing better than hearing from an organization that’s utilized some combination of our product, our services, and/or our guidance to create a solution that has truly changed their operation for the better. Sometimes the impact is stunning, and the place to witness those shining stars is at Enterprise World’s annual Elite Awards celebration. And the Winners are… This year there were a number of winners who have implemented a wide variety of OpenText ECM solutions to amplify transformation within their enterprise. Congratulations to one and all! In the spirit of learning from the best, here are a few organizations that have definitely gone above and beyond in the ECM world: Alcatel-Lucent Global telecom giant Alcatel-Lucent is leading the charge in creating an ultra-connected, networked world; so it only stands to reason that their internal document management systems would set a benchmark for compliance, security, and accessibility. A combination of OpenText products achieved that, integrating seamlessly with their existing SAP environment. Almac Clinical Services Operating in the global pharma sector brings its own special kind of regulatory complexity. By implementing a single source of truth built around OpenText Content Server and Regulated Documents, Almac took control of their documentation with a solution that has been praised by external auditors and is powering international expansion. BNSF Railway OpenText Content Suite provides BNSF Railway with a solid enterprise content management platform that easily integrates with its other systems. Content Suite is used to manage and preserve historical legacy records, while also facilitating a robust records management platform to support search, retention and disposition requirements for enhanced corporate accountability.  Currently, over five million records, both digital and physical, are managed by Content Suite, supporting 1,000+ users across the enterprise. BNSF continues to build and develop further integrations to the platform to leverage and manage its critical business content. Continental Resources Using integrated solutions from OpenText, SAP, and other systems, Continental Resources is realizing end-to-end business value for substantial organizational efficiencies and cost savings. The automated processes improve business performance and have resulted in significant and measurable time savings. Business content is captured, managed, stored, preserved and delivered to the right user, at the right time, streamlining systems and processes throughout the company. DDR Owning and managing 130 million square feet of retail floor space requires a highly streamlined process for handling the huge volume of leasing activity documents. DDR went all in, implementing a diverse array of OpenText products to create a custom document management system that’s fast, organized, and fully integrated with Salesforce®. New Zealand Transport Agency (NZTA) NZTA embarked on its digital transformation journey by building a solid foundation for its ‘InfoHub’ Enterprise Content Management as a Service solution from OpenText. The cloud-based solution offers users anytime, anywhere access to information assets, enhancing the ability to share and collaborate, internally and externally with partners and alliances. InfoHub has transformed the way NZTA harnesses its knowledge. The benefits include improved quality of service and performance and process efficiencies. SBB (Swiss Federated Railways) As operators of the most heavily used rail network in the world, SBB know a thing or two about efficiency, timeliness, and accuracy. That’s why they integrated OpenText solutions into their SAP®-based vendor management infrastructure to drive remarkable gains in digitalization, centralization, and productivity. And there’s a lot more where that came from These are just some of the highlights from an incredible year of customer participation in our new Elite Program. Taking part in it is a singular opportunity for customers and partners to share their story and be recognized as industry leaders. Truth is, though, all of our customers have an intriguing story that makes them champions in their own right. Their dedication to furthering their enterprises with progressive thinking and innovative solutions never ceases to amaze. I invite you to spend some time perusing our larger library of Customer Success Stories, as well. It’s an excellent resource of best practices, winning combinations, and digital reinvention that has something for everyone, regardless of their role or industry. It’s worth a look. You just never know when inspiration will strike.

Read More

What Happened in Vegas

Photos from EW2015

The last time I was in Las Vegas, the now massive New York New York hotel was a mere fenced-off hole in the ground. There was no Bellagio, no Venetian, and certainly no Wynn, Aria or Cosmopolitan. Las Vegas Boulevard was fun and colorful, and at that time you could see more of the hotels that sit just off the Strip. Of course, there was gaming and adult attractions, and the hotels were all fun and unique, but Las Vegas was certainly not the luxurious, high end adult playground it is now. Coincidentally, the last time OpenText took its annual Enterprise World user conference to Las Vegas was in February of 1998, less than a year after my visit. Back then, Enterprise World was called LiveLinkUp—a tribute to our LiveLink product, now known as Content Server. OpenText was helping to pioneer the World Wide Web and discover the potential of a connected, digital world. At that time, we focused primarily on Content Management solutions and had yet to step into the realms of Digital Asset Management, Fax Solutions or Customer Experience Management. Like Las Vegas, OpenText has grown and matured a lot over the past decade. So too has Enterprise World. There is so much to learn and hear about at the conference, and so many of our partners and customers participate. The 2015 installment was the fourth Enterprise World I’ve had the privilege of attending, and each year I am blown away by the stories of innovation and success shared by our product teams and customers. And the keynote screens seem to get bigger every year.   [Above: It was tough to get a decent photo of the entire keynote screen. Here’s the best I could find. Photo credit: Julie Millard @JulieMillard3] While the technology, thought leadership, presentations and sneak peeks are great, what really gets me excited for Enterprise World each year is the chance to meet and connect with people I work with, but never get to see. As the guy who coordinates OpenText Live webinars, I work with OpenText experts and partners from all over the world on a regular basis. It wasn’t until I made it to Enterprise World 2012 in Orlando that I was able to meet Alister and Damien from Fastman (who were working out of Australia at the time), Aaron and Gordon from KineMatik (of Ireland and San Francisco, respectively), the eDOCS crew from Florida, Web Site Management experts from Germany, and so many others. Customers also get the opportunity to meet with people they’ve worked with, sometimes over many years. At the conference, we’re given every opportunity to network like this, and to have a great time while doing it. Conference attendees are generally focused on presented materials and soaking in the open tap of information during training, breakout and keynote sessions, so this isn’t the best time to network. The Expo hall is a good place to meet up with people, but can be busy and full of people trying to get the most out of their time between sessions. Luckily, the people at Enterprise World, whether they be OpenText employees, partners or customers, are always eager to meet up in the evenings and hang out. Over the past few years I’ve met some great people and am happy to keep in touch after the event (shout out to Steve, Alan, Tom and Alaina). [Above: Some of the wonderful people who made their way to Las Vegas for Enterprise World 2015. Thanks to Rana Aluraibi @ranoon and Kiera Obbard @kieraobbard for many of these photos.] With the venue in Las Vegas this year, we had plenty to do and see. OpenText hosted a partner event at the MGM Grand’s Hakkasan night club on Monday, and invited everyone to OMNIA at Caesar’s Palace on Thursday. But throughout the week people got together for dinners, walks around the city and shows as they spent some time getting to know one another. I hope that if you were able to attend Enterprise World this year, you enjoyed yourself. If you didn’t get a chance to visit, we hope to see you in Nashville next July. Come talk to us at the booth, or meet up with us afterwards.

Read More

The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

Read More

Introducing a Better Way to Work: The Next Generation of EIM

New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has shown that the only way to compete is to evolve. In the digital world, that means updating—and even overhauling—business models and processes and fully embracing digital technologies. Over 2,000 innovators are currently gathered in Las Vegas at Enterprise World, and for the past three days they’ve been exploring how to enable the digital world. I’m pleased to announce that earlier today, we previewed two new, highly anticipated offerings designed to do just that. OpenText Suite 16 and OpenText Cloud 16 are the next generation of OpenText Enterprise Information Management (EIM) software and mark the biggest release in the history of the company. These suites have been designed to help our customers fully embrace new technology so they can take advantage of digital disruption and create a better way to work. OpenText Suite 16 and OpenText Cloud 16: The Next Generation of EIM OpenText Suite 16 is a set of four suites that includes ECM, BPM, CEM, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a managed service. OpenText Cloud 16 is a set of five cloud-based offerings that includes ECM, BPM, CEM, Business Network, and Analytics solutions, which are designed exclusively for cloud deployment, spanning solutions from native Software as a Service (SaaS) to suite configurations delivered as Managed Cloud Services. By providing the world’s best integrated EIM platform and applications, these new offerings will ensure that global organizations are able to digitally transform their operations, processes, and information to better service and interact with their customers, suppliers, and partners. Better engagement, productivity, insight, innovation, and control are core to doing better business. These themes form the foundation of our new offerings. OpenText Suite 16 and OpenText Cloud 16 will empower organizations to more efficiently pursue these strategic goals to drive digital transformation in the following ways: Better Engagement: Transform suppliers into partners, connect with employees and the extended enterprise, and engage with customers at every interaction in the entire customer lifecycle with the goal of maximizing the customer lifetime value. Better Productivity: Maximize the volume and quality of output from employees, teams, and ecosystems by easily accessing and using enterprise content, collaborating with internal and external teams, automating business processes and the supply chain. Better Insight: Gain greater visibility into enterprise data for a better understanding of customers, markets, and business to make smarter decisions and personalized recommendations. Better Innovation: Foster innovation with the flexibility to quickly and effectively respond to changes in market conditions, customer needs, and business requirements to achieve customer centricity and higher productivity. Better Control: Find better ways to address rising concerns about information governance, regulatory compliance, and information security and privacy without jeopardizing the ability to pursue the best customer experience and productivity goals. Leveraging the power of analytics, OpenText Suite 16 and OpenText Cloud 16 will help organizations to more effectively manage their information, better integrate their business network, and make smarter business decisions. In addition, we’ve enhanced our developer platform, AppWorks, so organizations can easily build innovative, tailored mobile solutions as a key part of their information management strategy. Technological innovations are impacting every aspect of our lives. They trigger a digital disruption that fundamentally changes the way we work, the way we interact with customers, and the way we approach business processes. When fully integrated into the enterprise, they create better ways to work, equipping organizations to excel in the digital world. Enterprise World attendees can visit the Enterprise Expo today and tomorrow for an exclusive preview of the next generation of EIM software. Both OpenText Suite 16 and OpenText Cloud 16 will be generally available in late March, 2016. For more information, read the press release.

Read More

Digital Asset Management Innovation

I recently wrote an article on DAM innovation for CMS Wire, “Setting the Stage for DAM Innovation” highlighting that there are many player contributing to the foundation for innovation. Customers, users,vendors and service providers are involved and, with a lot of work, some great timing and serendipity – the next brilliant innovation in the industry is unveiled. Some in the DAM industry are worried there is an innovation slump, “What’s Holding DAM Back?”. I am happy to report that, yes, there is still a lot of innovation. If you look at what customers and service providers are doing, there are many new solutions and integrations, all demonstrating the creative minds and solutions-focused innovation that is happening. With the latest release of Media Management, customers are doing some amazing things. It is a harbinger of what is possible and what is to come. OpenText customers are extending the API framework and services, integrating ever more deeply in the organizations, automating processess for timely, targeted delivery and “freeing” the DAM to easily share and collaborate. Media Management continues to grow as well: Media Management Cloud Edition adds the benefits of hosted services in the OpenText Cloud with our own experts to manage and support your DAM. Our next release “deconstructs” DAM in the sense of discrete services that can be embedded in other applications and provide DAM functionality. This includes adaptive and responsive Delivery services to publish rich media content to multiple channels and devices, analytics and dashboards to view and understand asset usage, embeddable widgets” for searching and previewing content, and granular control to manage who can see what and when. All of this adds to making it easier for customers and our partners to integrate Media Management as a core enterprise service – cloud or on premise – to drive better customer experience, increase productivity and help organizations be more successful. Join us at OpenText Enterprise World November 8-13 at the MGM Grand in Las Vegas. Experience innovation at The Digital Experience Theater.

Read More

November OpenText™ Live Webinars

If you’d like to receive weekly email notifications of what’s coming for OpenText Live, be sure to subscribe to our mailing list. Introducing OpenText™ Exceed TurboX 11 Tuesday, November 3, 2015 at 11:00 a.m. EST (UTC -5) Discover what’s new in the OpenText™ Exceed TurboX (ETX) 11 release. As a central web portal, ETX enables users to access all of their applications from one place, and is frequently deployed in high performance computing (HPC) environments such as engineering, CAD/CAM, and oil and gas firms, where it enables virtualization strategies and consolidation of servers by maximizing the number of users who can connect to a single server workstation. ETX 11 includes improved stability, security and scalability of the ETX infrastructure, providing peace of mind to IT staff deploying mission critical applications through ETX. Register » Upgrading OpenText™ Content Server – Part1: Planning and Process Tuesday, November 17, 2015 at 11:00 a.m. EST (UTC -5) Join experts from OpenText Global Technical Services (GTS) for a lively discussion on what needs to be considered when planning an OpenText™ Content Server upgrade, and what the upgrade process looks like. We’ll show you how to perform test runs of the Content Server upgrade using copies (or partial copies) of your production data, how to ready your system for the production upgrade, and more. We’ll then open the floor for your questions. With the recently released OpenText Content Server 10.5 SP2 and upcoming Content Server 16, it’s a great time to start thinking about your next upgrade! Our GTS experts have the knowledge, training and experience to help you optimize your systems and simplify, transform and accelerate your business. Don’t miss this complimentary opportunity to learn from the pros in a virtual, collaborative space. Register » Upgrading OpenText™ Content Server – Part2: Best Practices in a Production Environment Thursday, November 19, 2015 at 11:00 a.m. EST (UTC -5) Join experts from OpenText Global Technical Services (GTS) for a lively discussion on best practices when performing an OpenText™ Content Server upgrade in a production environment. We’ll cover considerations for backups, required preparations for the cutover window and performance of the actual upgrade. We’ll then open the floor for your questions. With the recently released OpenText Content Server 10.5 SP2 and upcoming Content Server 16, it’s a great time to start thinking about your next upgrade! Our GTS experts have the knowledge, training and experience to help you optimize your systems and simplify, transform and accelerate your business. Don’t miss this complimentary opportunity to learn from the pros in a virtual, collaborative space. Register » Shinydrive for OpenText™ Content Server and Microsoft® SharePoint® Tuesday, November 24, 2015 at 11:00 a.m. EST (UTC -5) Find out how this award-winning solution from OpenText™ partner Shinydocs delivers company-wide compliance allowing users to access all their files, on all their applications, directly from their ECM. Shared drives are quietly eliminated with no need for extensive re-training or changing day-to-day work processes. In this one-hour webinar, Jason Cassidy of Shinydocs will show you how you can ensure your information is compliant and on a records retention schedule without having to create a comprehensive user roll out program. Jason will also take time at the end of his presentation to address your questions. Register » OpenText™ Web Site Management Reporting and Analytics Extensions Wednesday, November 25, 2015 at 11:00 a.m. EST (UTC -5) OpenText™ Web Site Management (WSM) consists of the Management Server that provides a full WCM editorial environment, and of the Delivery Server that provides personalization and dynamic delivery of content. The existing WSM Reporting Module records and aggregates live data from Delivery Server and its sessions as well as structural data from the requesting browser. With the coming WSM 16, a set of standard reports and dashboards are provided in Management Server. Thus, the success of the website can be reviewed directly by content editors in Management Server and the customer experience can be immediately optimized. Since the tracking is open for extensions through custom attributes, customers might want to develop own reports for visualization and insight. The WSM reporting model is open for such external access. As an example, we provide configuration for OpenText Information Hub, a web-based embedded business intelligence (BI) platform that handles data analytics, advanced reports, and data visualizations. Further, the WSM 16 reporting is able to deliver its data to the new Data-Service of the OpenText Customer Experience Platform, allowing business analysts to run advanced analytics across the data tracked by different OpenText applications and websites, with the help of OpenText Big Data Analytics. This webinar will highlight the new and changed functionality, show custom extensions, walk you through installation and configuration in both Management Server and Delivery Server, and concludes with the integration into external visualization and analytics tools. Register » More information

Read More

Spotlight On! Ted Parkinson

Meet Ted Ted Parkinson is a Senior Training Consultant with Learning Services in Waterloo, Ontario. As a seasoned OpenText Enterprise World (EW) instructor and former university teacher, Ted has a wealth of information and knowledge to share with students enrolled in his courses and workshops. This year marks Ted’s 16th year as an instructor at EW, and he couldn’t be more excited to be heading to Las Vegas this November. Q: What courses or workshops will you be leading this year? I will likely be teaching OpenText™ Application Governance & Archiving for Microsoft® SharePoint® (running from Nov 8-10), but I can teach any of the Content Server courses. Q: What’s your favorite part about being an instructor? I enjoy teaching and talking with customers from around the world and who are in many different industries. I like to learn about their content and processes and the challenges they face, and then give them some ideas about how to manage their information. One thing I have found with corporate technical training is how engaged most of the students are because our software really affects their work. Q: What part of EW are you most looking forward to this year? There are three things I will look forward to: Meeting former students, hanging out with the other instructors—it is one of the few times we meet in person—and playing some poker! Q: What’s your favorite book and why? The Diviners by Margaret Laurence. I taught it in university and it manages to be sprawling, sentimental, historical and engaging, all at the same time. Q: What was your favorite thing to do as a child? I loved to read because you could explore different worlds and see other possibilities. I grew up in Whitehorse in the Yukon, and while it is an exotic place, at the time I kept looking “outside” to see what else was going on in the world. Q: What are some of your other passions? When I’m not delivering training, I am often playing the guitar or keyboard—in fact, I’m working on an album of original songs I am releasing this fall. I’m also active in our Kitchener Neighbourhood Association and am president of NUMUS, a new music organization in Ontario. Meet up with Ted and take his courses at Enterprise World 2015 in Las Vegas, Nevada from November 8-10. Plus, if you play your cards right, you might just get to hear more about Ted’s many musical talents. To find out more information about the training program, or to register for Enterprise World training, visit our website.

Read More

Join us for a Free Information Session on how an Automated Supply Chain can help ECM be better

As an ECM practitioner, how much thought do you give to the complex back-office infrastructure that supports your organization’s supply chain? You should; success as a digital enterprise will only come from being fully digital outside and inside. In other words, a fully customer-centric process that draws on information from across the enterprise is great, but it will quickly stall if fulfilment involves chaotic piles of inventory management reports and frantic phone calls. In fact, it’s a recipe for disaster. Go ahead and Google how much money and time it takes to win back a disgruntled customer, especially one who’s now using your carefully crafted social media tools to broadcast their dissatisfaction. Organizations in manufacturing, distribution, and retail face unique challenges when it comes to the supply chain and connecting with suppliers and/or buyers to exchange information related to transactions. Just keeping track of who you do business with, the right person to contact, and if they comply with your standards is a lot work–and that is long before you begin to process invoices and store information in your ECM system! That’s why we’re hosting a unique, free, half-day information session the day before Enterprise World kicks off for the front-office crowd to learn and experience how digital supply chain systems work and what they can add to overall business strategy, agility, and productivity. Please note: This is not a technical session! If you’re involved in anything from marketing to accounts payable to IT architecture, you’ll find the information here valuable. Join us on Tuesday, November 10 for this special educational session on digitizing and automating the supply chain. The session will include an overview of the benefits of automation, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers have transformed their B2B integration program through OpenText B2B Managed Services. The session will be led by Jeff Keefer, Global Director, B2B Managed Services at OpenText. Jeff is an expert at supply chain automation and is a trusted advisor in working with OpenText customers to enable supply chain automation through B2B integration and managed services. Yes, it may not be your job, but no one’s ever suffered from knowing too much about potential benefits, pitfalls, and solutions. And here’s your chance to hit Vegas a day early and gain insight into a whole, new area that really does affect your team’s performance. Plus, you’ll now be able to start peppering development meetings with knowledgeable references to terms like EDI and inventory turns! Looking forward to seeing you there.

Read More

Session Spotlight: Cloud Blueprint

With enterprise migration to the cloud accelerating, enterprise cloud services help organizations to simplify businesses to stay competitive, agile, and innovative. Enterprise World 2015’s blueprint workshop is a half-day workshop providing an overview of the OpenText Cloud, benefits of managed cloud services, and a blueprint on how to develop a business case for moving your ECM process into our Cloud. Register today

Read More

Enterprise World 2015 and the OpenText Cloud

Are you wondering where the cloud will be covered at Enterprise World this year? Well, the simple answer is pretty much everywhere! Whether your Enterprise is looking at solutions for Information Management, Analytics or Business Networks there are things to explore at Enterprise World. We start the week with a variety of training sessions. In ½ day to 3 days you can become an expert in the technology aspects that are most critical to your organization. While there are many great courses and several apply to products available in the OpenText Cloud, there is a new ½ day course on Big Data Analytics now available in our cloud, which you should consider regardless of your other technology choices. U-TR-2-6150 Introduction to Big Data Analytics is available on Nov 9. Register soon as this one is bound to be quite popular. If you are an organization that is actively looking at upgrading Content Suite and having us manage your application in the OpenText Cloud, there is a special ½ day workshop you may be able to take advantage of. It will provide background on the upgrade process to the cloud, and help you to look at your TCO business case for moving to the OpenText Cloud. Register now – space is limited. On Partner Day we will meet with our partner community to share strategy, updates and guidance on partnering with us on cloud opportunities. Tuesday the show Expo floor opens up and begins the opportunities to meet with our product and cloud experts in all areas, as well as with partners. Great conversations take place in the Expo and most of the pod areas will have people to address your cloud questions related to their solutions. If you are interesting in digging into Managed Cloud Services you will be able to find experts at the OpenText Cloud pod, the B2B Managed Services pod, and the Global Technical Services area. We look forward to meeting with you. Don’t miss a single one of the keynote presentations. Our top executives will take us through inspiring and informative presentations that highlight many areas including our cloud strategy, innovations and advances. You will see the expansion of cloud in all of our portfolio areas and see some of the innovations in live demonstrations. There are many breakout sessions that focus on cloud strategy, innovations, customer insights and more. Filter on Cloud under the Track or Product sections and see the many sessions that are devoted to cloud or hybrid cloud topics. Some cloud sessions of note include: CLD-402 Building Your Cloud Strategy Featuring Forrester Research (Analyst Liz Herbert) CLD-410 OpenText Cloud Strategy and Roadmap CLD –412 Our ECM Journey to the Cloud featuring the New Zealand Transport Agency CLD-400 How Managed Cloud Services drives essential benefits in your Cloud Strategy Want to get hands-on and help to shape new and emerging product offerings? Join us in the very popular Innovation Lab. Sign up early for these spots as they fill up fast! Calling all Developers! Here is a chance to roll up your sleeves in the Developer Lab and work with AppWorks to build mobile apps. Let your creativity show and present your innovative apps for the chance at a prize on Thursday. There will be many opportunities to meet with the OpenText teams and with other customers and more cloud learning opportunities. We look forward to seeing you at the MGM Grand for an action packed and educational week.

Read More

How many Clouds are enough to Archive Effectively? At Enterprise World, you’ll see the Answer is…One

Imagine if your IT department announced that it had launched an automatic new cloud archiving system to house all your business emails in the cloud and let you to access them from your email program of choice. No more “mailbox is full” messages. No need to delete large attachments to stay within memory limits. Less drama when you lose your laptop or your laptop needs upgrading. All your emails will be instantly available on your new hardware. Then picture the following month your IT admin announces that they’ve created a second cloud archive system. This time for the files and documents you use to conduct day-to-day business. You’ll have access to all your files and documents across multiple devices–complete with version control so that you can recover an old version, if needed. Pretty sweet! But hold on…the next month, those industrious IT folks delight you further with a third archive repository. This one dedicated to your SAP related data and documents. It introduces new and useful features such as displaying thumbnail views of documents right in your SAP application, and all relevant documents are dynamically presented exactly where and when you need them in your business process. In the fourth month (why is this starting sound like a Christmas carol?), your prolific IT admin team announce an archive cloud which operates behind the scenes to tighten security and governance for your BPM data and documents. Each cloud archive system on its own is fantastic in its own right, but when you put them together, you’ve got four separate systems in the cloud; four logins, four places to search to find what you want, four siloes of information not integrated with each other. You can search them from their native apps, but wouldn’t it be great to have a central place to archive? That’s the thinking behind OpenText Archive Center, Cloud Edition. It’s an enterprise archiving service running in the OpenText Cloud as a public cloud service. Best of all, it draws on our extensive experience in archiving methodologies and technologies to be fully enterprise-class and scalable to meet your needs. You can start archiving SAP content today; expand to email and files tomorrow; and, when you’re ready, expand your enterprise archiving further by connecting to other file types in other systems using open standards. All your enterprise content–in one archive system in the cloud. I’m hoping you’ll be able to join me at Enterprise World 2015 as I present a breakout session ECM-405 Product Update: OpenText Archive Center Has Launched! – specifically about the archiving challenges that businesses face, and how the introduction of Archive Center Cloud Edition helps alleviate these issues.

Read More

The more things change…Enterprise World’s ECM Message has remained Remarkably Consistent through the Years

It’s that time of year again, Enterprise World 2015 is fast approaching and the entire company is buzzing. Everyone is busy prepping their presentations, finalizing agendas, booking meetings with customers, and, ahem, checking out what else is happening in Las Vegas that week. Yes, we’re moving the whole event to Vegas this year! Personally, I’m excited about the change in venue; Las Vegas has an electrifying energy which will only amplify the impact of Enterprise World. Having been at OpenText for almost 15 years, I’ve lost track of how many times I’ve attended our annual flagship event, but I do recall attending back when it was called “LiveLinkUp” to support our Livelink products. Then it evolved to “Content World,” then came the change to “Enterprise World.” Over those 15 years, a lot more has changed then just the name of the event. We’ve seen a true shift in how organizations do business and the role of digital data in that landscape: Communication channels have widened from phone to email to Twitter and dozens of other possibilities; the rise of mobile devices introduced the concept of being “always on;” offices are more global and virtual, yet manage to be more interconnected; and, of course, there is the monumental explosion in the growth of content. According to IDC, 92% of the world’s data was created in just the past two years. But interestingly enough, with all this change, our ECM message has remained remarkably consistent when I look back at the themes of our annual get-together over the last 15 years. Here are a few examples: LiveLinkUp (Phoenix, 2004): ECM is mission critical LiveLinkUp (Phoenix, 2006): Enterprise transparency reflects the evolution of content management from simply tracking and controlling information to leveraging it for business advantage Content World (Orlando, 2008): ECM is strategic to efficiency, cost management, and compliance As you can see, a pair of constants hold true over the years…Content is still king, and ECM is the key to unlocking its potential. The only difference is that topics we were first broaching in 2006 have grown to become critical business issues in 2015. Namely, it’s now vitally important to be able to access and extract value from all the information your organization controls. The age of the digital enterprise has arrived, and information is the currency and lifeblood of organizational success. This year, Enterprise World continues its mission of helping you effectively and efficiently manage your enterprise information to increase productivity, agility, and competitive positioning. There’s a new way of thinking about ECM’s role in enabling all this, and Enterprise World 2015 is where the OpenText universe is gathering to experience it. Get ready for a host of new product announcements that will accelerate ECM’s integration into back-office systems and the cloud, training sessions designed to help you maximize your investment, and insightful keynotes and analyst panels that will help us all visualize a tomorrow of endless possibilities. The sessions I’m most excited about also focus on this progression of ECM as a fundamental enterprise cornerstone. It’ll be interesting to connect with both experts and attendees on the evolution of content management from simply organizing information to its next chapter of facilitating, aggregating, bridging, and governing enterprise-wide information flows. These are the sessions on my ECM can’t-miss list: ECM-406 Product Update: Transform your Organization by Putting the X in ECM ECM-402 Panel Discussion: Digital Transformation – Another Buzzword or Essential to Survival? ECM-412 Simplify Your Organization’s Digital Transformation with These Proven Steps I look forward to seeing everyone in Las Vegas in November!

Read More

What do Las Vegas and OpenText Content Suite 16 have in common? Both are all about the experience.

If you’ve been to Vegas before, I imagine you’ll agree with me–Vegas is ALL about THE EXPERIENCE. The experience of the lights, the glitz, the casinos, the clubs, the shopping, and, my favorite…the shows. Once you’ve seen a show in Vegas, you will be spoiled forever. They are SPECTACULAR. I’ll never forget my first, one I took in just before jetting home on the red-eye after a week-long conference. After arriving home the next day, suffering from no sleep and a 5 hour delay in Detroit (so cruel), I looked in the mirror only to find I had been travelling with significant evidence (in my hair) of the Blue Man Group’s penchant for audience participation. Yes, now that was an experience on all fronts! And here I am again counting down the days for my next visit to Vegas for Enterprise World 2015, fervently building out the ‘Content Suite 16 show’ for all of you. I can’t promise pyrotechnics and percussion, but I can promise you a new experience you won’t soon forget—a NEW CONTENT SUITE USER EXPERIENCE! The new, roles-based, responsive UI is just one of the many Content Suite 16 highlights we’ll be sharing with you during Enterprise World. If you want to get a sneak peek of what’s coming before you head off to the Entertainment Capital of the World, sign up for our Content Suite 16 Beta Program, it offers an easy to trial option hosted on the OpenText Cloud. Then, when you’re in Vegas make sure to: Join us in the ECM Demo Theater, the place where our Product Managers will be showing off what we have store for you in CS16! This is a great opportunity to tap into insightful demos, feature overviews, and informative 1:1 sessions. And while you’re there, it’s also a great opportunity to take a few minutes to connect and network with like-minded OpenText customers! Take a look at the agenda and add these sessions to your event calendar. Come to one of the many breakout sessions highlighting CS16 innovations. Some sessions to make sure you don’t miss: ECM-410 What’s New in Content Suite 16 ECM-200 Product Update: Newest Advances and Future Developments in Content Server ECM-402 Panel Discussion: Digital Transformation – Another Buzzword or Essential to Survival? ECM-406 Product Update (Panel): Transform Your Organization by Putting the X in ECM This is really just scraping the surface of what we have on deck this year for ECM at Enterprise World 2015. Topping all this great stuff off are the announcements this week that legendary comedian and all-round great Canadian Mike Myers will be entertaining us as our Guest Keynote Speaker and our closing party will take place at OMNIA Nightclub. To say I’m excited would be an understatement. So pack your bags, we promise what we have to share with you will be an experience you won’t want to leave in Vegas!

Read More