Enterprise World

Loyalty Rewarded at Enterprise World

Are you a customer who’s dedicated to sharing the OpenText story? Are you an OpenText partner who knows how to go the distance? Then you won’t want to miss Enterprise World 2015. At Enterprise World this week, we’re unveiling a new and improved way to recognize loyalty in our customers and partners: OpenText™ Elite. At OpenText, we know that our success is largely dependent on the customers and partners who dedicate their time to championing OpenText and sharing the OpenText story. That’s why we’ve created the OpenText™ Elite Customer and Partner Loyalty program, designed to recognize customers and partners who participate in ctivities that help us tell the OpenText story. The Elite program replaces the Heroes program, and all Heroes members will be automatically enrolled in the new Elite program. For more information on the transition to the Elite program, review the Elite Customer and Partner brochure. Loyalty Rewarded with Loyalty As part of the Elite program, you’ll be given opportunities to meet, network, and share your stories with your peers. In addition, the program enables you to gain positive exposure with your own management team, as well as create brand awareness with a global audience, all while earning awards. Loyalty rewarded with loyalty. In addition to rewarding loyalty, once you have enrolled in the program you can collect OT Points and redeem them for passes to Enterprise World, training opportunities, or professional services. To earn OT Points, you can select the activities that best align with your goals and interests from our comprehensive list of partner and customer program activities. We want to celebrate you—your successes, your loyalty, and your dedication to the OpenText story. Isn’t it time you became an Elite Champion? Head on over to the Elite Lounge in the Expo Hall today to learn more, share your story, connect with peers, and join the OpenText Elite program.

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Twenty Good Reasons Why Manufacturers Should Attend Enterprise World This Year

In my last Enterprise World 2015 related blog I highlighted a number of manufacturing related activities during our conference at the MGM Grand in Las Vegas. You can view the blog here. There are many breakout sessions running during the main part of the conference and below I have listed the top twenty sessions that I thought may be of interest to manufacturing companies. There will be many other sessions during the course of the week, but I thought these may be of interest as they provide a good overview of the product offerings that make up our Enterprise Information Management portfolio. CLD-402 – Building Your Cloud Strategy Featuring Forrester Research ECM-401 – Product Update: OpenText Core – Business-Ready File Sharing & Collaboration in the Cloud INX-401 – Gain Total Supply Chain Visibility With OpenText Active Orders ECM-406 – Product Update: Transform your Organization by Putting the X in ECM INX-404 – Bring B2B to the C-suite: How B2B Integration Accelerates Your Corporate Strategies ALX-100 – Making Sense of Big and Small Data INX-410 – How OpenText and SAP are Joining Forces to Optimize Spend Management EIM-402 – A Day in the Life – Big Data Analytics in the Cloud Implementation INX-411 – Intelligent Capture: Simplify, Transform & Accelerate Your Data Capture Process INX-420 – On Premise B2B & MFT: Consolidate your Integration Strategy to Reap New Benefits SAP-410 – Simplify Asset Management in a Digital World with Customer Case Study ECO-410 – Extended ECM for Oracle E-Business Update – Featuring Customer Dover Corporation INX-412 – Beyond Managed Services: Driving Even Greater Value from B2B Outsourcing ECM-413 – Product Update: OpenText Engineering Document Management-Next Generation Preview ALX-110 – The Future of Embedded Analytics – Wearable Data and Beyond INX-416 – e-Invoicing: the Low-Hanging Fruit of Improving Operating Cost, and Much More ECM-414 – Product Update: What’s New with Brava! for Content Suite INX-418 – Best Practices in Deploying Fax and Secure Messaging Across the Enterprise SAP-416 – MAN Diesel & Turbo’s Enterprise Content & Records Management Solution – A Customer Story INX-400 – Mine your Data for Improved Decision Making: How Analytics Can Transform your Business I also just wanted to take the opportunity to confirm details of a couple of ‘Ted Talk’ style presentations that I will be delivering in the Digital Disruption Zone of the Expo Hall, both of the following sessions will be repeated on Wednesday and Thursday. 14:30 – 14:45 – How the Internet of Things Will Disrupt Tomorrow’s Manufacturing Industry 16:00 – 16:15 – How EIM Helps Manufacturers Transition to a Digital Business In addition to announcing some exciting news around the future direction of our EIM product offerings, numerous customer and keynote presentations we will also have a special guest speaker. None other than Mike Myers – he will certainly be interjecting some humour into the proceedings!

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A Great First Impression as Travellers Arrive at Las Vegas

I was delighted to see the OpenText Core banners in the arrivals area as I came through Las Vegas airport today. It certainly elevates the OpenText brand and spreads the good word about Core. The OpenText banners manage to make a memorable impression at an airport where the sheer number of other brands competing for mind-space is mind boggling. We’re competing with rows of screens depicting beautiful airbrushed models enjoying luxury brands with the colour contrast turned up to max. The OpenText banner campaign uses blanket coverage at every baggage reclaim carousel at Las Vegas airport, and I think that’s more effective than having a dispersed advertising campaign across the airport. It’s like a concentrated triple hit of espresso versus a long skinny late diluted with milky froth and it makes a great first Impression as travellers arrive at Las Vegas. OpenText also has only one chance to make a good first impression when it comes to Core itself. In a world where gratification is immediate, you have mere seconds to captivate someone and demonstrate how a product or service can be of use to them. Core is instantly usable and that will become immediately apparent at Enterprise World, because it’s the platform being used to share all the presentations with the attendees. Core allows Enterprise World attendees who see presentations which captures their imagination (and there will be many) to share them with colleagues and friends who weren’t able to be there in person. They will be able to then share, comment and collaborate on presentations using Core. And did I mention that Core looks good too? But that’s a story for another day.

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#OTRoadTrip – Day 8 Recap

Day 8 of the OpenText Road Trip and we are done!  What a crazy ride it’s been…. Thank You, Barrick Gold! Our last customer stop was a special one because it has close ties to our CIO, David Jamieson. We arrived for lunch and met with the team there. What was meant to be a short visit ended up lasting for two hours because the team was so enaged and curious about our road trip. We did a short presentation and then joined everyone for lunch. Barrick Gold is a valued customer of ours and it was great to hear them talk about how they use Content Server. I spoke to users and implementors of our solution and it was interesting to hear about their successes, challenges, and overall experience with our product. They were excited to see what was to come from OpenText in the future. After lunch, we had a tour of their new, completely rennovated office – which is gorgeous and modern. I asked if there were any gold nuggets that I could hold but no luck! They keep the gold nuggets at the mine! However, we didn’t leave empty-handed. We were given these special souvenirs: Here is the Barrick Gold team in Las Vegas.  Such enthusiastic and fun people! If you want to know more about how OpenText helps Barrick Gold, read the customer story here: http://www.opentext.com/customer-stories/customer-story-detail?id=827  A Second Attempt to See The Hoover Dam (Success!) After visiting with Barrick Gold, we took a slight detour before heading back to MGM. The night before, as we were driving in to Nevada, we attempted to stop at the Hoover Dam and drove all the way down to the walkway before we were stopped by security! We hadn’t realized the time and it was definitely beyond the closing time. Because it’s only 25 minutes from the MGM, we decided to go see it and we are definitely happy that we did! It’s a spectacular place and the views are beautiful. We also drove down to the walkway and were in between two time zones. Here are some pictures:  We’re experiencing and seeing a lot of firsts on this trip and I couldn’t have asked for a better group of people to travel with. Speaking of firsts… We also had to do laundry last night and it was Rana’s first time in a laundromat! We felt like college/university students all over again – and then Keith convinced me to do this: It’s our last day on the road but our adventures are continuing on. My last RoadTrip blog will be posted tonight and I’ll be sure to include some blooper pics 😛 Don’t forget to check back! Mandy #OTROADTRIP

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Digital Disruption is here! What are you doing about it?

dis·rup·tion ( disˈrəpSH(ə)n/) – disturbance or problems that interrupt an event, activity, or process. There’s a whole new conversation happening at this year’s OpenText user conference around Digital Disruption and the emergence of the Information Enterprise: What it is, how to manage it, and why it offers unprecedented opportunities for everyone involved. Despite the negativity of the definition above, disruption is not necessarily a bad thing for your organization…if you’re prepared. The only way to compete in the midst of this whole digital disruption thing is to evolve, transform, and fully embrace digital technologies. Period. At this year’s Enterprise World, our Industry experts will discuss how you, our customers, can utilize next generation OpenText solutions to transform and take advantage of digital disruption rather than just being…disrupted. This new platform promises a better way to work, and it helps customers meet the changing nature of work with: Better Engagement– relentless focus on the customers Better Productivity – maximize output from employees, teams, and the ecosystem Better Innovation – foster visibility and business processes Better Insight – make well-informed decisions Better Control – mitigate risk for your organization and its takeholders Read on to see what our Industry Strategists have to say about Digital Disruption and how OpenText can help… Life Sciences Jaleel Shujath Wearable devices, 3D printing, the Internet of Things, Personalized Medicine, Digital Healthcare. These concepts and technologies are rapidly transforming the way how therapies are discovered and manufactured and how healthcare is delivered. Nowadays, it’s not uncommon for counseling to be delivered via a smartphone app and it won’t be long until prosthetic devices will be created while the patient waits. Maintaining regulatory compliance with the need to innovate is a delicate balance indeed. But how can Enterprise Information Management solutions help your company navigate these treacherous shoals, to determine the right course of action, to manage risk appropriately in the face of ever increasing regulatory scrutiny, to ensure that patients are safe? These are tough questions to answer and for each company the answer can be different, but the answers are there. Here are some steps to get started: 1. Decide to evolve sooner than later – evolution happens when an organism responds to the environmental pressures around it and adapts accordingly. In life, adaptation can be random and not every response will work. In business, you have the power of information to calibrate and guide you. 2. Partner with your vendors – have open discussions with your vendors about your long term goals and find out what your vendors goals are. We’ve already begun to do this with many of our existing and prospective customers. You may learn that you already have the technology in house, but haven’t evolved its use within the organization. Explore your options. 3. Develop your best ideas – you know you can’t do everything but there are low hanging fruit that can deliver quick results and drive efficiencies. Often, this gives you the breathing room and confidence to tackle that Big, Hairy, Audacious Goal. 4. Use your data – analytics comes in three major buckets: reporting, proscriptive, and predictive. These all have great potential in any enterprise if used effectively to ground your organization in reality and take some of the subjectivity out of risk analysis. If you’re coming to Enterprise World, look for me at the Disruption Zone or at our Life Science User Group meeting, to discuss some of your initiatives. If you won’t be at Enterprise World, email me at jshujath (a) opentext.com to start the conversation. Let’s evolve! Public Sector Patricia Burke For decades, government organizations have pursued the goals of “effective” and “efficient” by streamlining and consolidating operations. During that same period, however, the world has changed dramatically. Computers, emails, electronic documents are the way we all work and that work takes place in an increasingly smaller, highly converged world. It’s a world where all organizations, including the former government monopolies, are in competition for public engagement and to contribute to their countries’ prosperity and security. Yet, for many, the paper-dependent bureaucracy still exists. Fast-moving technology developments now enable governments to make moderate investments to rationalize their existing IT landscape and move aggressively to truly digitize operations—creating interactive web capabilities and online transparency and moving beyond those to take advantage of opportunities for connectivity at all levels with citizens. Connectivity with inanimate objects through the IoT is broadening governments’ capacity to rethink how to use this new capabilities to move to a new paradigm of service delivery and regulation. So for government organizations, the challenge is huge—materially transform the way we work to move to Digital Government. But government agencies are not alone in that pursuit. OpenText has committed the last several years to acquiring top-of-the-line technology and invested in developing the market’s most advanced fully-integrated technology stack to enable that transformation. We help you at every stage to move from paper to digital: to engage and manage interactions with citizens personally; to connect documents and email to your system transactions; to store, govern and analyze videos and other rich media; to find the right information in seconds; to analyze it and use analytical dashboards to monitor performance. If that sounds like an agency of the future that your government should embrace, come share that vision at Enterprise World next week. Financial Services and Insurance Susan Feinberg and Gerard Gibney Corporate bankers face an unprecedented set of challenges as they attempt to fend off digital disruptors while also meeting the demands from clients for better and faster integration, real-time transaction processing and enhanced transparency. This is further complicated by an ever-evolving regulatory regime that requires continual investment in systems, processes and analytics for risk reduction and reporting. Identifying strategic partners that can assist in achieving digital transformation in this challenging environment by offering solutions that enable better ways to work without “breaking the bank” — not only for the banks themselves but so they can position themselves to offer better ways to work for their corporate clients — is of the utmost strategic importance in 2015. The traditional paradigm of implementing a particular technology to solve a single problem no longer works when digital disruption is threatening the banking industry’s role as trusted intermediary. In order to survive, banks must find ways to transform themselves in order to be as innovative as their non-bank competitors while staying engaged with the clients to ensure that innovation is being focused in the right places. Leveraging the cloud to enhance agility and time to market and using analytics to better understand client behavior and anticipate their needs are two key areas of investment for forward-thinking financial institutions. Having a platform that supports innovation and client engagement without sacrificing the control and governance needed in a highly regulated industry is not a nice-to-have, it is a requirement. Insurance companies continue to seek ways to meet the challenges of Digital Disruption, as well as declining agent numbers and lost profits from near zero interestrates. While they want to sell more insurance policies, investments and annuities online this is not as easily accomplished as some would think. It is still a truism that these products are sold, not bought. Insurance companies will need to transform themselves to survive in a world with fewer and fewer agents to rely on. To be successful in this new world, especially with the Millennial eneration, they must provide rich, personalized omni-channel customer experiences, so they can take advantage of a 360-degree view of the customer to better engage with them at every touch-point. The heart of digital transformation is a relentless focus on the customer. However, that focus needs to be translated into the preferred communication method in order to be extremely effective. Insurance companies will need to become much more digitally adept. Doing this will allow them to gain better understanding of their customers, markets, and business in order to make smarter decisions and personalized recommendations.This will give them the ability to differentiate themselves and their products and succeed in the future. Manufacturing Mark Morley Today’s manufacturers need access to a single source of truth relating to digital product information. Information management technologies are advancing quickly and manufacturers have a choice of how they manage their enterprise information, either on premise, cloud or a hybrid approach comprising of part cloud and part on premise. The days of implementing a collection of servers in a new plant to manage operations are long gone; the advances in network connectivity, mobile technologies and information management capabilities are changing the ways in which manufacturing CIOs manage their IT infrastructures. At Enterprise World 2015, we will be showcasing our next generation information management solutions which can be managed either on premise or in the cloud. These new platforms will introduce new ways in which to access, manage and interpret enterprise related information. Many manufacturers are now taking the opportunity to restructure global supply chains and redesign information management platforms, here at OpenText we certainly believe we have the best in class Enterprise Information Management solutions to provide internal and extendedenterprise users with a better way of working with digital information. To find out more information about some of the breakout sessions that may be of interest to manufacturing companiesattending Enterprise World 2015 in Las Vegas, then please click here for further information.

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Looking Forward to Seeing the Whole Picture at my first Enterprise World

As a relatively new employee at OpenText, I’ve been continually impressed with the company’s ongoing dedication to innovation that exceeds the needs of our marketplace. As you might guess, it’s a process that’s highly involved and hugely multi-faceted; there are so many influencers and moving pieces affecting both our product development roadmaps and the environment in which our customers operate. Six months into my time here, I’d like to think I’ve got a pretty good handle on everything, but the one constant I’ve heard over the past few months is, “You’ll see it all come together at Enterprise World.” And, from my involvement in the development of the Enterprise World 2015 program, I’m beginning to see what everyone means. For anyone involved in information management, this is your opportunity to get the whole picture. It is, literally, shaping up to be a unique, one-and-only place where you can go from getting trained to do your job better to listening to an industry expert illustrate what your role and industry will look like in five years to connecting with an OpenText executive on what your organization needs to be more effective. Companies today, more than ever, need to prepare for the future and a Digital First World. And Enterprise World is where it all comes together: Keynotes, in-depth product training, best practice sharing, product tips and tricks, product demos, and all the information sharing opportunities at Enterprise World are invaluable to not only customers & partners, but also all of us OpenText folks, as well. I’m looking forward to seeing how all of our different products fit together and integrate to provide solutions that make our customers lives easier and more productive each day. As part of the OpenText product marketing team, I’m excited to see my cohorts roll out the new product developments they’ve been working on and engage customers and partners alike hear to what they have to say. The best feedback any company can garner is “feet on the street.” In our case, that’s our customers and partners. I’m looking forward to hearing about all the different ways they use our technologies in all the different verticals and environments. Last but not least, I’m ecstatic about getting on stage with engineering team lead Greg Beckman to talk about the exciting developments around OpenText Core . There have been dozens of new features added and enhancements made since the team launched it a year ago. Come and check out our OpenText Core breakout sessions both Wednesday and Thursday at Enterprise World to see Core put through its paces live. Then step up and say hi afterwards. Let’s compare notes and see who’s learning the most at this year’s event!

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What is the OT 9000? Find Out at Enterprise World

At OpenText’s US Headquarters, there is a secret project underway we expect will pave the way for the adoption of “Analytics Everywhere.” Lucky you if you attend this month’s Enterprise World in Las Vegas; you will get an advanced look at the future of analytics. The project started earlier this year when the OpenText Analytics team was looking for a new way to design, deploy and display IOT data. With the sheer number of people coming to Las Vegas for the Enterprise World show, we felt that the audience could provide us with real time data, fed into a mobile data visualization app that we could run in a remote setting. The project was conceived and designed by the OpenText Analytics Innovation team (Kristopher Clark, Mark Gamble, Dan Melcher, Jesse Freeman, Clement Wong, Trevor Huston and Brian Combs). These guys spent many a night tinkering with the design and the output. OT9000 What they came up with are these small black boxes—dubbed the OT9000—situated around the OpenText US corporate office at strategic locations. What does it do? Why does the orb glow red? That’s the secret. But what we can tell you is that the whole project uses a lot of new-age tech. The boxes were designed using a 3D printer. Each box includes a Raspberry Pi controller inside with a Wi-Fi radio. The software includes using an MQTT Broker and MySQL Database. The devices send information to OpenText Information Hub (iHub), which can be viewed on a mobile device or embedded dashboard. But perhaps, we’ve said too much already. Here’s a little teaser for you that shows the technology in action. To find out the answers to more of these questions, you’ll have to attend Enterprise World in Las Vegas and look for the sessions on the “Future of Embedded Analytics” and “Big and Small Data” For more OpenText Analytics content, you’ll also want to check out the Data Driven Apps customer panel moderated by Forrester Principal Analyst Boris Evelson on Wednesday; a presentation of OpenText Analytics and Digital Asset Management on Thursday; and Reaching all Consumers through Accessibility, also on Thursday. Register today!

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Transcending Application Creation

Energy

BPM capabilities have gone through a radical transformation as a result of Case and Dynamic Case Management (DCM) concepts. The Case type concepts were intended to help people wrap their heads around the business applicability of BPM which was desperately needed since “core BPM” is often considered to be nothing more than another development type language. The natural outcome has been millions of transient (short, specific, temporary) BPM transactions; such as order processing, back ground checks, cases and escalations. The key question is how does one get past each of these BPM records from being simple transactions? If you are familiar with the intersect of BPM, Case, DCM, Content, Agile, system and data federation– skip down. If you’re not, here’s a little background. Case and Dynamic Case Management placed BPM in language of the common user – made it tangible, understandable and configurable. They include pre-built capabilities such as escalations, dynamic assignments, deadline calculations, etc., essentially creating functional “building blocks” that simplify application construction. Core BPM stitches these functional blocks together. You can rapidly change or restructure them – facilitating agile thinking, enablement and managing them through completion. The functional blocks are typically accessible to both core BPM and Case. This capability library is used to build horizontal utilities and vertical specific applications – delivering on the intended business enablement mission. Process Orchestration is a key mandate of BPM; pulling together multiple human steps, departments, systems and data into an end-to-end, orchestrated and managed set of activities. The real core BPM value is the in place utilization of ERP type data – i.e. read, written, reported on from the system that owns the data – this includes systems like SAP, store management, inventory, asset management, contract systems, content management, etc. Now add digital transformation as it has significantly increased the demand for “content” (files, documents, media files, blogs, etc) to become a pivotal and contextually relevant part of the process. This must happen without replicating the content, instead maximizing the media, files and content in place with capabilities such as media editing, document creation, etc. If you skipped down, here’s where you can rejoin… All of these concepts – BPM, Case, DCM, etc. – have been driven by traditional process and procedural type thinking (step 1, step 2, step 3) – call this waterfall, agile, sprints, process definition, or application design. It is the power of these concepts that made it phenomenally simple for the lay-business user to construct personalized use cases, apps, processes and systems with no concern about BPM, Case or DCM. The glitch is that it also has resulted in isolated transient [BPM] transactions that cannot be tied to other business directives, objectives, or outcomes without a significant amount of “Master Data Management” type effort to glue information together that should not ever have been created in isolation. This transaction isolation is the result of limited inter-project collaboration despite everyone having great intentions. There is not much BPM can do to drive human dynamics here – people will build within their domain, confines and areas of control. People will follow natural behavior and protect themselves, teams and budgets – no type of BPM technology introduced will change this. What we can do is benefit from this behavior, give people the tools to do what they want to do within the individual projects. This challenge will continue to get more significant as BPM becomes more and more simple and closer to the hands of the “Citizen User”. The next major hurdle for BPM is to facilitate the “Citizen User” while ensuring that silo construction efforts become enterprise, business relevant capabilities – and allow companies to look at transactions within context of the revenue and operational demands and expectations. The most logical path to facilitate relevancy is to allow the business to understand the assets, documents, buildings, constructions sites, etc – the “stuff” that drive processes and revenue. This “stuff” can be anything – from a contract to a building to a truck fleet to computer hardware. These items typically exist in a company for long periods of time, up to decades and end up being persistent records (records that hang around and are usable and relevant for extended periods of time). Take an oil rig for example, it is persistent within BPM and there are several processes that it drives. From drilling to ordering to construction to auditing to oil pumping to helicopter flights to staffing, etc. Plus, an oil rig has a lot related “stuff” such as pumping stations, contracts, helicopters etc. Each of these have their own individual lifecycle with processes attached to those elements BPM must bring those transient and persistent transactions together with content – in the manner and pace at which a business thinks and executes. This means configuring and building an enterprise application, asset and organizational change framework without any formal project around it. This means that all of the “stuff” and the related processes can be glued together and can systematically and progressively become an orchestrated BPM solution without breaking agility – by multiple, isolated, non-collaborative projects. The ability to create persistent BPM records surrounded by transient records that drive revenue and operations transcends BPM today. Instead of trying to construct all permutations of step 1, step 2, step 3 so that the process is managed, the persistent record (aka the oil rig) can be the center of the multiple processes. This allows for an oil rig to be defined as it is used. Once the oil rig record (or the idea of the oil rig) has been initiated (to any initial level of initial maturity) one can start mapping processes and procedures around it using BPM, Case or DCM concepts. Now, you are able to construct the progressive and relevant activities around “stuff” that drives the business. You can create linkages with contextually relevant content while evolving the maturity and sourcing of information. This allows for clear business definition of the “stuff” that impacts the business – including information hosted in external systems. OpenText call this approach Information-Driven Design. The “stuff” or persistent records are called entities. Entities have lifecycles and associated tasks. It is the objective to place the power of agile, rapid, isolated capabilities, corporately leveraged, contextually relevant configurability in the hands of the “Citizen User”. We are excited about this approach and how it can deliver greater BPM success for our customers. Come to the Process Suite booth at Enterprise World for a peek at current abilities – and make sure you schedule time to get to the Innovation booth to have a look at what’s coming.

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#OTRoadTrip – Day 7 Recap

It seems as though my inner clock is just going bonkers because every day had started early and ended late. We’ve crossed a couple of time zones and rely heavily on our smart phones to tell us what time of day it is! Serving the Community – St. Vincent de Paul This morning we had an early start because we were invited to join our Scottsdale team at the St. Vincent de Paul Human Services Campus Dining Room to serve breakfast to the less fortunate. The team of volunteers from our Scottsdale office has been helping to serve breakfast at St. Vincent de Paul’s every month for the past 8 years! This was an initiative that was started by a former OpenText employee and continued on to become tradition. We met Ramona and team at the dining room for 6:30am and were given gloves and aprons and were immediately put to work. Keith and I ended up at the coffee station and Kurtis and Rana were on table-cleaning duties. And then the doors were opened and what followed was something we did not expect to experience. For the next hour and a half, the volunteers at St. Vincent de Paul (and us) served breakfast to over 500 people who lined up around the block for a warm meal. These are people who have had many challenges in life and have landed in an unfortunate situation. They were grateful; they were polite; and they were hungry. It’s difficult to describe the wave of emotions that we felt after finishing up at St. Paul’s. I couldn’t stop saying thank you to the team that allowed us to share in their experience and act of kindness because while we were looking to help, what we got back will stay with us for a long time. At one point, Rana had stopped cleaning tables and sat down to have conversations with a few of the patrons. She shared stories with us of the people we were feeding and some of the stories were heartbreaking. We served people who, at one point in time, worked blue-collar jobs and made very decent money only to find themselves without work and not being able to make ends meet. We met people who once had families and experienced love every day. We fed people who were embarassed that they got back in line to have a second helping and thought we would judge them. We said ‘you’re welcome’ to people who thanked us for just showing up because a smile goes a long way. The importance of community service is not lost on me and I hope that it’s not lost on my colleagues either. Giving back is something we can all do – we just need to find time and seek out opportunities to help. This component of our trip hasn’t been at the forefront because it’s a little more self-serving. When we first proposed this road trip, we wanted to be able to use the forum to drive awareness to things that matter to us as well – to help organizations that are really trying to make a difference. I know this is something that OpenText advocates and it’s why we always share stories of how OpenText employees are giving back all around the world. I believe community service and the people who create and expose others to these types of opportunities are truly valuable. If you’re in the Arizona region and you want to help, please consider this great organization and the initiatives they have proposed: www.stvincentdepaul.net Thank You, OpenText Scottsdale! After we left St. Vincent de Paul, we headed towards our Scottsdale office that was approximately 30 minutes away. We made a stop at Starbucks where we had our first scare in the car. If you ask Keith, he’ll tell you that I almost killed everyone with my driving but Kurtis can attest to the fact that the other driver was totally in the wrong! Anyway, we made it into the Starbucks parking lot safely and got our caffeine fix. Keith claims that now, every time I turn left, he has heart palpatations (he obviously scares too easily haha). When we arrived at the Scottsdale office, we were greeted by many friendly and happy faces! Our colleages gathered into the lunch room and we told them about our journey so far. We shared breakfast and many laughs! What a great group of people we have here – very enthusiastic and funny. Special thanks to Ramona Ferrera, Christine Musil, Chris Minotti and Kristy Cantrell for helping us to organize the entire visit. They were instrumental in making this successful and gathering everyone down for the photo: Thank You, Optima (Partner) After visiting the Scottsdale site, we thought we’d drop in to see our OpenText partner, Optima ECM Consulting. Now, being in Marketing for many years, I have seen the name Optima many times as they are always proud sponsors for our events. This year, they have a 10×10 booth at Enterprise World so be sure to check them out! Beautiful Sedona and the Grand Canyon For those of you who know Keith, you know that there aren’t many times that he is rendered speechless. However, if you want a quiet Keith, take him to Sedona where he will just ogle the scenery. We have never been to Sedona or the Grand Canyon so this was definitely a first for all of us. What we didn’t expect was experiencing three seasons within the span of 2-3 hours. We were warm in Scottsdale and as we headed into Sedona, the temperature quickly dropped. When we were driving through Sedona, it became a winter storm to challenge many winter storms in Canada! Then, onto sunny skies for the drive towards the Grand Canyon. I think mother nature might have a personality disorder… With the Grand Canyon being a bucket list item for Keith, we tried so very hard to make it there on time. We managed to get there for 5pm (sunset is at 5:30) and stopped in at the first photo op stop – Lipan Point. It was freezing and two out of four of us were wearing shorts (based on the weather conditions in Scottsdale). We may look like we’re having fun but really, our smiles were frozen from the first time we got out of the car… Unfortunately, it was too dark by the time we got to the main lookout point but we got a pretty decent preview and will have to come back another time to see it all! Las Vegas, We Have Arrived. After driving another 4.5 hours – with a failed attempt at stopping at the Hoover Dam (long story) – we found ourselves on Las Vegas Boulevard….. It’s not over quite yet. There’s more to come tomorrow! Until then… Mandy #OTROADTRIP

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A Very Special Event with Mark Barrenechea

As many of you may know, our CEO Mark J. Barrenechea battled and beat Leukemia this year. As proud as we all are of him on his triumphant journey, I am even more proud to say he will be sharing his experience with all of us in a very special session “On Living,” next week at Enterprise World. The session will be held on Thursday, November 12 at 8:30am on the Main Stage. Many of us have heard Mark speak about the industry and our business over many years, but I encourage each of you to come join him to hear about his personal journey and experience. Mark has fought one of the hardest battles of his life and won, and his life has been forever changed. It has been a long road of ups and downs to get him where he is today. He truly hopes in sharing his own journey he can, in some way, help and inspire others on their journey, whatever that journey may be. While he aims to bring hope with his words, we all know this battle requires more. Throughout Mark’s talk and over the following 72 hours, we will be holding a $1 a Tweet fund raising event for Leukemia research. For every tweet sharing your story, thoughts or words of inspiration, Mark will personally contribute $1 to the Leukemia & Lymphoma Society (LLS), up to $20,000. You donate your time and tweets and he’ll provide the funds. The donation will be split between the US and Canadian LLS organizations. Make sure to use #OnLiving, #OTEW and @MarkBarrenechea in your tweets so we can count them and raise money! And, we are not bound by the walls of Enterprise World! We need everyone’s help to spread the word for this great cause. Tell your friends and colleagues, ask them to help, let’s do this! Whatever challenges we face in life, whether health, personal or professional, we are all on a journey and could use some support. Come join us and help us raise awareness, funds and spirits!

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Enterprise World 2015: Out and About in Las Vegas

Heading to Enterprise World 2015 next week? Congratulations! It should be an exciting installment, made all the more fun by this year’s location—Las Vegas, Nevada. Obviously, there will be plenty to keep you occupied while you’re at the conference. But what should you do to take advantage of your spare time in the evenings, or if you’re flying into town early? For answers to this question we’ve gone straight to the source. Bo Warburton of Supai Systems (a long-time OpenText partner) has offered to provide a local take on some of the things you should see and/or do in Las Vegas. Here are his answers to some of the questions we asked. How long have you lived in Las Vegas? I’ve lived here for 19 years. My wife is a native—when she was born there were only about 60,000 people of working age here. Half worked directly or indirectly for the federal government, including her father, who worked for a major Department of Energy contractor. We wanted to be near family and mine was in the Bay Area, which was way too expensive in 1999. Some things never change. What do you love about living there? I like that I can play the slot machines in my local supermarket, eat dinner at a buffet every night, go bowling in a smoky casino, and see billboards advertising vasectomy reversals every day. Also once we had a Cub Scout event at the Hard Rock Hotel and Casino. That was nuts. Okay honestly, I live very close to the Red Rock National Conservation Area, where we hike, rock climb, mountain bike, and go canyoneering a lot. Also I’m a recreational firearms enthusiast and around here you can just drive into the desert and shoot. In my leafy suburb, part of a huge master-planned development called Summerlin, there are a lot of parks and my life outside of work is pretty much all Little League and band recitals like anybody else’s favorite dad. Plus the airport’s close. What are some fun things that technology pros could check out? Look at vegastech.com for sponsored events. I highly recommend Switch, The Innevation Center, or a tour of Zappos. Even just walking downtown gives you a body-pierced, tattoo-friendly, beret-wearing, tech scene vibe. [Illustration by Thomas Speak] If people have an extra day to look around, where should they go? See above. If it’s a full day, you could take a helicopter tour, visit Valley of Fire or Hoover Dam, or check out Scoot City Tours. A personal friend of mine owns Scoot City and those scooters are awesome (our kids go to school and play baseball together, I have no stake in the business). I have another friend who owns a helicopter and he loves to fly around, so if you are—or should be—a customer of mine…….. What’s the best thing to see/do within walking distance of the MGM Grand? Definitely get out of the MGM Grand. It won’t be easy. That place is huge and scary. But you should try. The strip itself is pretty amazing if you haven’t strolled around. Believe it or not, M&M’s World [below] is pretty fun. Do you know of any great restaurants worth checking out? You can hardly go wrong, honestly, but here are some recommendations you might not otherwise hear about. A small and great Thai restaurant is Le Thai downtown. Hugo’s Cellar in the Four Queens. Lowry’s The Prime Rib Restaurant. Origin India. I have an evening open but I’m not really into the casino scene. Is there something else off the popular radar you could recommend from a local’s perspective? Not sure how late they are open, but we actually have three very cool museums: a Children’s Museum; the Mob Museum; and the National Atomic Testing Museum. If those are closed too early (I don’t know why I wouldn’t just check that myself), check out the Container Park downtown [below]. Is there anything specific that people should remember to bring in terms of attire and/or accessory? It might be a little cooler than you’d expect, especially at night. We are about 3000′ elevation, which is 14 kilometers or whatever in the metric system. Other than that? Bills in small denominations. We love to give and receive tips around here. As far as getting around, is it easy to walk from place to place? Are cabs easy to find and is traffic particularly terrible? Yes, the strip is good and safe for walking and there are cabs. If you rent a car (like to do a day trip, see above) you should be fine, too. Parking is always free in Las Vegas, even valet parking. It’s in the state constitution. Also Uber has established itself here and is getting good reviews. I may register myself as an Uber driver just for this conference. For more on what to expect at this year’s Enterprise World conference, watch our recorded webinar. Bo Warburton is CEO of Supai Systems, one of the leading dedicated OpenText™ Content Server consulting and development groups in the world. Supai Systems is an OpenText partner.

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Fighting the ROT in your Company with Information Governance

content management

It’s there, lurking beneath the scaffolding of every organization. It is growing, spreading out of control. And, companies are paying dearly to keep it. It’s ROT—information that is redundant, obsolete, and trivial. The battle with ROT is a common challenge in today’s business environment, given the explosion of information and the failure of many organizations to properly classify and manage it. In a recent AIIM survey, respondents provide some interesting insights: Two-thirds say their content is growing annually at a rate of 30% or more. The average estimate is 35%. Thirteen percent (13%) of respondents store over one petabyte of data. Only 7% delete information based on its business value. Seventy-three percent (73%) admit half of their content probably has no business value, but they don’t know which half. Thirty-two percent (32%) have a “keep everything” approach to deletion. One in five spend more than 25% of their IT budget adding and maintaining storage. The average is 16%. Companies are unable to address ROT in their organization because they can’t identify it. They can’t distinguish the good information from the bad. As a result, the ROT continues to grow and costs continue to accumulate. Poorly managed information hurts the business on many fronts. It’s not just the cost of maintaining exploding volumes of information. It is the damage to productivity and customer service that occurs when employees can’t find the information they need to do their job. It is the failure to manage and secure information in compliance with regulation and the increased risk posed in terms of non-compliance, security breaches, and lost business. Progressive organizations are formalizing their records policies and looking to Records Management (RM) systems to protect, organize, and manage the entire lifecycle of their critical content. Solutions such as OpenText™ Records Management, eDOCS Edition (eDOCS RM) eliminate redundant information of all types, reduce time spent locating records, and mitigate the risk of litigation, fines, and other penalties. eDOCS RM provides a completely secure, feature-rich records management solution from within the eDOCS DM library and integrates seamlessly with other products in the OpenText™ eDOCS Solution. Together, they provide effective and easy-to-use capabilities for electronic filing, managing information assets deemed to have value, and eliminating ROT within the organization.  

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#OTRoadTrip – Day 6 Recap

It’s almost hard to believe that we’ve been driving now for 6 days. As we sat and had dinner tonight, we all were taken aback by the thought that just last week, we were still making phone calls, booking appointments, and talking to caterers. And now, on the last night on the road, we are amazed at all that we’ve done in the week. Day 6 was yet another early start as we had a 5 hour drive to get to Tucson. This was not a planned stop but we figured that it was en route to Scottsdale and we should stop to see our colleagues. We were greeted with big smiles and excitement. To my surprise, they group wished me a happy birthday and even presented me with a cake and a “uniquely-Tucscon” signed card! What a wonderful group of people. I am reminded every time we visit a site that even though a lot of the employees still associate themselves with an acquired OpenText company, they are team-players who are so proud to be a part of the OpenText family. They are not only proud of the work that they do, they are proud to show us their office space to convey how great their work environment is. By the way, I would like to put in a personal request to facilities.Can we please get a coffee machine in the Waterloo office that makes French Vanilla cappuccinos with the touch of a button (i.e. NOT the Keurig versions)? Thank you to Amy Perry who coordinated the event and championed our visit to Tucson. Here is a picture of the team! After visiting our friends at Tucson, we were told that we have a famous designer in the house! Dirk Arnold designed a neon sign that is prominently displayed in the city. So naturally, we had to stop by to get some pictures. If you are interested in reading more about his sign, you can do so in the NYTimes article here. And here’s a picture! We made a minor pit stop so that Rana could buy a cowboy hat. It was worth it 🙂 We got back on I-10W and made our way to Scottsdale, where we stopped at the Scottsdale Quarters to make sure Keith picked up an American Girl t-shirt for his daughter. Here are some of the sights we’ve been seeing on the road: Day 6 came to an end with a wonderful birthday dinner with my crew. We’re exhausted but we’re happy to be a part of something so incredibly inspiring. We’re meeting strangers on the street who stop us to ask about OpenText and our journey and every time I hear one of us explaining what the company does, I feel a sense of pride and joy to be part of a company that’s driving so many businesses around the world. Well, it’s way past my bedtime and we have a long day tomorrow, so I bid you farewell and goodnight! Mandy #OTROADTRIP

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Experience Innovation at Enterprise World 2015

Innovation is critical to success, and every 3 to 4 years, you need to completely reinvent your products and services. Organizations must keep pace with customer needs, competitors, and changing technology. At OpenText, innovation is what we do. It’s ingrained in our culture and is the core of all our solutions, applications, and services. And in less than one week, you’ll be able to experience this innovation at Enterprise World as we unveil Project Blue Carbon. From November 8th to 13th, over 2,000 OpenText attendees will be coming together at the MGM Grand in Las Vegas for annual user conference. We’ve been hosting our annual user conference for over two decades, but this year’s event promises to be our best yet, with new additions like the Developer Lab, Innovation Session, our all-star cast of speakers, and a night out at OMNIA. New to Enterprise World this year is our Developer Lab. In the spirit of innovation, attendees will be able to join OpenText Engineers as they build out “Scout”, a Location Scouting application during the course of the event. Sessions will be available for all levels of technical ability. Innovation is a team effort, so we’re inviting attendees to come by the Developer Lab for our Innovation Session on Thursday afternoon. If you have an idea for an app that interfaces with OpenText technology, come by and tell us about it. Attendees will have up to five minutes to deliver an informal presentation—a couple of slides or an impromptu pitch—to our panel of judges (including an executive team member). The most innovative idea will win a special prize. Your next idea could be featured in our Innovation Lab at the next Enterprise World! Also at Enterprise World, I will unveil my latest book, ON DIGITAL. It’s a small book on a BIG idea that explores all things digital, including how it is impacting organizations of all sizes in all industries. A hardcover copy of ON DIGITAL will be available to all Enterprise World attendees. In the coming weeks, I’ll be exploring topics covered in ON DIGITAL via a new blog series. Together with our sponsors, we’re pulling out all the stops to make Enterprise World 2015 our best conference yet. We’re combining first-rate venue with an all-star cast of speakers—including keynote presentations from Deloitte Consulting, SAP, Fox Entertainment Group, the Academy of Motion Picture Arts and Sciences, Nestlé, and a special celebrity appearance—and capping things off with an exclusive luxury night out to deliver an event worthy of our world-class customers. To cap off the Enterprise World experience, we’ll be treating attendees to a much-deserved night out on the town. On Thursday night, OpenText will be taking over OMNIA—Vegas’ newest luxury nightclub, touted as the finest experience in Las Vegas. Enterprise World attendees will receive an exclusive, all-access pass to this 75,000 square-foot, multi-level, nightclub where innovation meets entertainment. This will be a great opportunity for attendees to kick back, network, and have some fun. OpenText will take over OMNIA–Las Vegas' most luxurious nightclub And speaking of fun… the OpenText Road Trippers are currently on their way to Enterprise World and have already started sharing their adventure. You can follow their progress on what promises to be a fun-filled journey by visiting go.opentext.com/otroadtrip. I hope you’ll join us Enterprise World 2015 to discover a better way to work in the digital world. Register today!

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Digital Asset Management Innovation

I recently wrote an article on DAM innovation for CMS Wire, “Setting the Stage for DAM Innovation” highlighting that there are many player contributing to the foundation for innovation. Customers, users,vendors and service providers are involved and, with a lot of work, some great timing and serendipity – the next brilliant innovation in the industry is unveiled. Some in the DAM industry are worried there is an innovation slump, “What’s Holding DAM Back?”. I am happy to report that, yes, there is still a lot of innovation. If you look at what customers and service providers are doing, there are many new solutions and integrations, all demonstrating the creative minds and solutions-focused innovation that is happening. With the latest release of Media Management, customers are doing some amazing things. It is a harbinger of what is possible and what is to come. OpenText customers are extending the API framework and services, integrating ever more deeply in the organizations, automating processess for timely, targeted delivery and “freeing” the DAM to easily share and collaborate. Media Management continues to grow as well: Media Management Cloud Edition adds the benefits of hosted services in the OpenText Cloud with our own experts to manage and support your DAM. Our next release “deconstructs” DAM in the sense of discrete services that can be embedded in other applications and provide DAM functionality. This includes adaptive and responsive Delivery services to publish rich media content to multiple channels and devices, analytics and dashboards to view and understand asset usage, embeddable widgets” for searching and previewing content, and granular control to manage who can see what and when. All of this adds to making it easier for customers and our partners to integrate Media Management as a core enterprise service – cloud or on premise – to drive better customer experience, increase productivity and help organizations be more successful. Join us at OpenText Enterprise World November 8-13 at the MGM Grand in Las Vegas. Experience innovation at The Digital Experience Theater.

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#OTRoadTrip – Day 5 Recap

One of the best parts about this road trip is being able to see the great cities of the United States. Last night we arrived in Dallas pretty late for dinner and then pushed on to get to Austin. Both cities are gorgeous and the saying is right: Everything is bigger in Texas! Our morning started early – which, at this point, we’re pretty used to! it’s Day 5 and we have been averaging about 5 hours of sleep a night. Some of us (*cough* Kurtis) sleep better in the car than others but we’re trying to snooze when we can. It definitely helps to have four drivers and so far, the driving has been great! Thank You, OpenText Austin! We arrived at the OpenText Austin office fairly early and thank goodness for Irma and Kari who arrived early just to make sure we could get into the building. The office is on the lower lowel, with a reception/conference area on the main floor. We were so kindly greeted by everyone who came into the break room to join us for breakfast. We had the most delicious breakfast tacos from Taco Deli (note: We need one in Canada!) Luckily for us, we were able to make a cameo in the All-Hands Live show and talk to CMO Adam Howatson. How fun was that?? We were in a tiny meeting room but managed to squeeze in more than 20 people! Everyone wore blue for Blue Carbon Day and were anxiously awaiting for our turn to appear on the live stream. The Austin group was enthusiastic, proud and incredibly welcoming. Thank you OpenText Austin! A special thanks to Barb Commons, Irma Nguyen and Bob Caldwell, who were instrumental in setting up everything for the site visit. I’m so grateful to have worked with them on this and to have finally met them! The Alamo After visiting our colleagues at the Austin office, we knew that it would be a long drive ahead. We decided that instead of driving 14 hours to Scottsdale in one day, we’d break it up and try to make it to El Paso. Well, a detour that made sense and that was recommended was The Alamo in San Antonio, Texas. The Alamo, for those of you who don’t already know, is the actual site where the Texas Revolution took place back in the 1830’s. This place is OLD but very well-maintained. As you can see in the image below, Keith was very impressed with the Alamo and was extremely excited to be here… taking selfies with the group. ha-ha 🙂 The Long Haul to El Paso After having lunch nearby, we hit the road again for another 8-hour drive to El Paso. Let me just tell you – there is not much happening on HWY 10 between Austin and El Paso so there was a lot of karaoke and bouts of silence in the car. We finally made it to El Paso and are settling in for the night now. Everyone is aching for their beds! Today was a really great day and I just have to say – the dynamic of this group is really exceptional. To answer the question that many of you are asking: We are getting along wonderfully and I think it shows in our attitude during any of the visits. We are very espectful of each other and I think it has a very positive effect on the work we’re producing. Every day, we blog and render videos at night to make sure you have content in the morning. Well, I’m basically writing this blog with my eyes half-opened so that means it is time for bed! Don’t forget to follow us on social media! #OTROADTRIP Have a good night! Mandy

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