Enterprise World

The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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OnLiving; Deloitte and SAP Keynote

On Thursday, OpenText CEO Mark Barrenechea took us on a heartfelt journey of his successful recovery from leukemia this year, an experience he described as “the most difficult journey in his life.” In February, Barrenechea was diagnosed with Acute Myeloid Leukemia — a disease that he described as “complex” and one that “wanted to win.” At one point, his DNA mutated after receiving chemotherapy, rendering all forms of chemotherapy completely ineffective. Doctors lowered Barrenechea’s chance of survival to 10%. Despite several months of fighting for his life, Barrenechea never missed a day of work at OpenText. He cited his decision to continue doing what he loves as essential to his resolve. Barrenechea studied his disease down to “the atomic level,” allowing him to be his own best advocate in the face of difficult decisions. Tying back to the world of business, Barrenechea encouraged executives to learn one or two problems down to the atomic level each year. Rather than leading to micromanagement, Barrenechea said expertise makes for better executives and better corporate teams. Barrenechea said his goal in talking about his diagnoses, treatment, and recovery from leukemia was to help others dealing with personal challenges. “If I can help at least one person, [this talk] will have been an hour well spent.” Next up was Rodolpho Cardenuto, president of Global Partner Operations at SAP. Cardenuto spoke about SAP’s long-standing partnership with OpenText and advocated for the transition to digital technology. Cardenuto said that despite 90% of CEOs believing that digital technology will impact their businesses, only 16% are taking action, adding that early adopters are winning marketshare. Lastly, Bill Briggs, CTO of Deloitte Consulting, spoke about the five forces pushing digital transformation forward: analytics, the rethinking of work processes, the business of IT, the cloud, and core modernization. Briggs said consumers have been largely responsible for driving modernization to date, but that enterprises will assume that role in the future.

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Barrenechea Announces Release of OpenText Suite 16 and OpenText Cloud 16

OpenText’s Enterprise World 2015 kicked off Wednesday with OpenText CEO Mark Barrenechea discussing his predictions on the future of Enterprise Information Management (EIM), and announcing the company’s largest ever product release with the upcoming OpenText Suite 16 and OpenText Cloud 16. Available in the spring of 2016, OpenText Suite 16 addresses four key element of EIM – Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM) and Analytics. The company’s cloud-based offering, OpenText Cloud 16, addresses those same solutions plus Business Networks, and will be deployable on both the OpenText Cloud and third-party cloud platforms. Addressing the question of whether customers should go with OpenText Suite 16 or OpenText Cloud 16, Barrenechea said the world “remains hybrid” and that OpenText is modeling its business and its products to give customers the maximum choice in terms of deployment options – on-premises, in the cloud, or a hybrid model – depending on business requirements and corporate IT strategy. Barrenechea said that OpenText is the leading provider of EIM solutions, with over 80% of the Fortune 5000 currently using OpenText software. The company is committed to being the number one vendor in all five areas of EIM – investing over $200 million a year in engineering to realize that goal. Barrenechea spent some time discussing the factors driving digital disruption across markets. Factors like the changing workforce, expectations of “millennial” employees and customers, and the move to mobile and device-driven access to services are having a radical impact on mature, established businesses on a global basis. Citing the impact of digital disruption, Barrenechea gave the example of the US insurance industry, which maintains a model of insurance agents selling to the customer. But with the average age of an insurance agent being 52, this model is becoming increasingly irrelevant. Consumers are looking to bypass agents altogether, and insurance companies are looking to digital to deliver compelling experiences for customers that service all their needs. Barrenechea’s mantra- in order to stay relevant, companies must disrupt or they will be disrupted. After his keynote, Barrenechea was followed on stage by comedian Mike Myers, who wore a bright blue Toronto Maple Leafs uniform, a nod to his Toronto upbringing. Myers spoke passionately about his Canadian background, applauding what makes Canada different from its nearest neighbor, and shared some experiences about his acting career and the state of the entertainment industry. He also talked about how digital is having a profound effect on how films are made, distributed and watched.

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Visit the Innovation Lab

Join us for a visit to the Innovation Lab, where customers get to test drive products and provide feedback to the team. We took a minute to catch up with Tony Haverda, director of user experience engineering.    

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OpenText Announced Deeper Integration with DocuSign

OpenText and DocuSign have announced new integrations to help OpenText enterprise customers securely create and route documents for electronic signature. OpenText has also agreed to resell DocuSign software as part of the new arrangement. Obtaining written signatures is often the most time consuming step in document processing. But, with the DocuSign integration, OpenText users now have a digital way to obtain signatures, as well as get a court-admissible audit trail to help comply with information governance needs. “By breaking the digital workflow, organizations risk losing track of the status of the document,” said Scott Harrison, senior director of business development for DocuSign. “We’re a natural fit for OpenText because we make it easier and faster for the user.” Leveraging OpenText’s large global customer base, Harrison is excited to expand DocuSign’s own reach overseas to help grow the dynamic company. DocuSign is now commonly used in the real estate, financial services, insurance, high tech, life sciences, and health care industries. Harrison can be found manning the DocuSign booth at the Enterprise World Expo Center, so stop by to learn more.

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Introducing a Better Way to Work: The Next Generation of EIM

New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has shown that the only way to compete is to evolve. In the digital world, that means updating—and even overhauling—business models and processes and fully embracing digital technologies. Over 2,000 innovators are currently gathered in Las Vegas at Enterprise World, and for the past three days they’ve been exploring how to enable the digital world. I’m pleased to announce that earlier today, we previewed two new, highly anticipated offerings designed to do just that. OpenText Suite 16 and OpenText Cloud 16 are the next generation of OpenText Enterprise Information Management (EIM) software and mark the biggest release in the history of the company. These suites have been designed to help our customers fully embrace new technology so they can take advantage of digital disruption and create a better way to work. OpenText Suite 16 and OpenText Cloud 16: The Next Generation of EIM OpenText Suite 16 is a set of four suites that includes ECM, BPM, CEM, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a managed service. OpenText Cloud 16 is a set of five cloud-based offerings that includes ECM, BPM, CEM, Business Network, and Analytics solutions, which are designed exclusively for cloud deployment, spanning solutions from native Software as a Service (SaaS) to suite configurations delivered as Managed Cloud Services. By providing the world’s best integrated EIM platform and applications, these new offerings will ensure that global organizations are able to digitally transform their operations, processes, and information to better service and interact with their customers, suppliers, and partners. Better engagement, productivity, insight, innovation, and control are core to doing better business. These themes form the foundation of our new offerings. OpenText Suite 16 and OpenText Cloud 16 will empower organizations to more efficiently pursue these strategic goals to drive digital transformation in the following ways: Better Engagement: Transform suppliers into partners, connect with employees and the extended enterprise, and engage with customers at every interaction in the entire customer lifecycle with the goal of maximizing the customer lifetime value. Better Productivity: Maximize the volume and quality of output from employees, teams, and ecosystems by easily accessing and using enterprise content, collaborating with internal and external teams, automating business processes and the supply chain. Better Insight: Gain greater visibility into enterprise data for a better understanding of customers, markets, and business to make smarter decisions and personalized recommendations. Better Innovation: Foster innovation with the flexibility to quickly and effectively respond to changes in market conditions, customer needs, and business requirements to achieve customer centricity and higher productivity. Better Control: Find better ways to address rising concerns about information governance, regulatory compliance, and information security and privacy without jeopardizing the ability to pursue the best customer experience and productivity goals. Leveraging the power of analytics, OpenText Suite 16 and OpenText Cloud 16 will help organizations to more effectively manage their information, better integrate their business network, and make smarter business decisions. In addition, we’ve enhanced our developer platform, AppWorks, so organizations can easily build innovative, tailored mobile solutions as a key part of their information management strategy. Technological innovations are impacting every aspect of our lives. They trigger a digital disruption that fundamentally changes the way we work, the way we interact with customers, and the way we approach business processes. When fully integrated into the enterprise, they create better ways to work, equipping organizations to excel in the digital world. Enterprise World attendees can visit the Enterprise Expo today and tomorrow for an exclusive preview of the next generation of EIM software. Both OpenText Suite 16 and OpenText Cloud 16 will be generally available in late March, 2016. For more information, read the press release.

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Loyalty Rewarded at Enterprise World

Are you a customer who’s dedicated to sharing the OpenText story? Are you an OpenText partner who knows how to go the distance? Then you won’t want to miss Enterprise World 2015. At Enterprise World this week, we’re unveiling a new and improved way to recognize loyalty in our customers and partners: OpenText™ Elite. At OpenText, we know that our success is largely dependent on the customers and partners who dedicate their time to championing OpenText and sharing the OpenText story. That’s why we’ve created the OpenText™ Elite Customer and Partner Loyalty program, designed to recognize customers and partners who participate in ctivities that help us tell the OpenText story. The Elite program replaces the Heroes program, and all Heroes members will be automatically enrolled in the new Elite program. For more information on the transition to the Elite program, review the Elite Customer and Partner brochure. Loyalty Rewarded with Loyalty As part of the Elite program, you’ll be given opportunities to meet, network, and share your stories with your peers. In addition, the program enables you to gain positive exposure with your own management team, as well as create brand awareness with a global audience, all while earning awards. Loyalty rewarded with loyalty. In addition to rewarding loyalty, once you have enrolled in the program you can collect OT Points and redeem them for passes to Enterprise World, training opportunities, or professional services. To earn OT Points, you can select the activities that best align with your goals and interests from our comprehensive list of partner and customer program activities. We want to celebrate you—your successes, your loyalty, and your dedication to the OpenText story. Isn’t it time you became an Elite Champion? Head on over to the Elite Lounge in the Expo Hall today to learn more, share your story, connect with peers, and join the OpenText Elite program.

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Twenty Good Reasons Why Manufacturers Should Attend Enterprise World This Year

In my last Enterprise World 2015 related blog I highlighted a number of manufacturing related activities during our conference at the MGM Grand in Las Vegas. You can view the blog here. There are many breakout sessions running during the main part of the conference and below I have listed the top twenty sessions that I thought may be of interest to manufacturing companies. There will be many other sessions during the course of the week, but I thought these may be of interest as they provide a good overview of the product offerings that make up our Enterprise Information Management portfolio. CLD-402 – Building Your Cloud Strategy Featuring Forrester Research ECM-401 – Product Update: OpenText Core – Business-Ready File Sharing & Collaboration in the Cloud INX-401 – Gain Total Supply Chain Visibility With OpenText Active Orders ECM-406 – Product Update: Transform your Organization by Putting the X in ECM INX-404 – Bring B2B to the C-suite: How B2B Integration Accelerates Your Corporate Strategies ALX-100 – Making Sense of Big and Small Data INX-410 – How OpenText and SAP are Joining Forces to Optimize Spend Management EIM-402 – A Day in the Life – Big Data Analytics in the Cloud Implementation INX-411 – Intelligent Capture: Simplify, Transform & Accelerate Your Data Capture Process INX-420 – On Premise B2B & MFT: Consolidate your Integration Strategy to Reap New Benefits SAP-410 – Simplify Asset Management in a Digital World with Customer Case Study ECO-410 – Extended ECM for Oracle E-Business Update – Featuring Customer Dover Corporation INX-412 – Beyond Managed Services: Driving Even Greater Value from B2B Outsourcing ECM-413 – Product Update: OpenText Engineering Document Management-Next Generation Preview ALX-110 – The Future of Embedded Analytics – Wearable Data and Beyond INX-416 – e-Invoicing: the Low-Hanging Fruit of Improving Operating Cost, and Much More ECM-414 – Product Update: What’s New with Brava! for Content Suite INX-418 – Best Practices in Deploying Fax and Secure Messaging Across the Enterprise SAP-416 – MAN Diesel & Turbo’s Enterprise Content & Records Management Solution – A Customer Story INX-400 – Mine your Data for Improved Decision Making: How Analytics Can Transform your Business I also just wanted to take the opportunity to confirm details of a couple of ‘Ted Talk’ style presentations that I will be delivering in the Digital Disruption Zone of the Expo Hall, both of the following sessions will be repeated on Wednesday and Thursday. 14:30 – 14:45 – How the Internet of Things Will Disrupt Tomorrow’s Manufacturing Industry 16:00 – 16:15 – How EIM Helps Manufacturers Transition to a Digital Business In addition to announcing some exciting news around the future direction of our EIM product offerings, numerous customer and keynote presentations we will also have a special guest speaker. None other than Mike Myers – he will certainly be interjecting some humour into the proceedings!

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A Great First Impression as Travellers Arrive at Las Vegas

I was delighted to see the OpenText Core banners in the arrivals area as I came through Las Vegas airport today. It certainly elevates the OpenText brand and spreads the good word about Core. The OpenText banners manage to make a memorable impression at an airport where the sheer number of other brands competing for mind-space is mind boggling. We’re competing with rows of screens depicting beautiful airbrushed models enjoying luxury brands with the colour contrast turned up to max. The OpenText banner campaign uses blanket coverage at every baggage reclaim carousel at Las Vegas airport, and I think that’s more effective than having a dispersed advertising campaign across the airport. It’s like a concentrated triple hit of espresso versus a long skinny late diluted with milky froth and it makes a great first Impression as travellers arrive at Las Vegas. OpenText also has only one chance to make a good first impression when it comes to Core itself. In a world where gratification is immediate, you have mere seconds to captivate someone and demonstrate how a product or service can be of use to them. Core is instantly usable and that will become immediately apparent at Enterprise World, because it’s the platform being used to share all the presentations with the attendees. Core allows Enterprise World attendees who see presentations which captures their imagination (and there will be many) to share them with colleagues and friends who weren’t able to be there in person. They will be able to then share, comment and collaborate on presentations using Core. And did I mention that Core looks good too? But that’s a story for another day.

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Digital Disruption is here! What are you doing about it?

dis·rup·tion ( disˈrəpSH(ə)n/) – disturbance or problems that interrupt an event, activity, or process. There’s a whole new conversation happening at this year’s OpenText user conference around Digital Disruption and the emergence of the Information Enterprise: What it is, how to manage it, and why it offers unprecedented opportunities for everyone involved. Despite the negativity of the definition above, disruption is not necessarily a bad thing for your organization…if you’re prepared. The only way to compete in the midst of this whole digital disruption thing is to evolve, transform, and fully embrace digital technologies. Period. At this year’s Enterprise World, our Industry experts will discuss how you, our customers, can utilize next generation OpenText solutions to transform and take advantage of digital disruption rather than just being…disrupted. This new platform promises a better way to work, and it helps customers meet the changing nature of work with: Better Engagement– relentless focus on the customers Better Productivity – maximize output from employees, teams, and the ecosystem Better Innovation – foster visibility and business processes Better Insight – make well-informed decisions Better Control – mitigate risk for your organization and its takeholders Read on to see what our Industry Strategists have to say about Digital Disruption and how OpenText can help… Life Sciences Jaleel Shujath Wearable devices, 3D printing, the Internet of Things, Personalized Medicine, Digital Healthcare. These concepts and technologies are rapidly transforming the way how therapies are discovered and manufactured and how healthcare is delivered. Nowadays, it’s not uncommon for counseling to be delivered via a smartphone app and it won’t be long until prosthetic devices will be created while the patient waits. Maintaining regulatory compliance with the need to innovate is a delicate balance indeed. But how can Enterprise Information Management solutions help your company navigate these treacherous shoals, to determine the right course of action, to manage risk appropriately in the face of ever increasing regulatory scrutiny, to ensure that patients are safe? These are tough questions to answer and for each company the answer can be different, but the answers are there. Here are some steps to get started: 1. Decide to evolve sooner than later – evolution happens when an organism responds to the environmental pressures around it and adapts accordingly. In life, adaptation can be random and not every response will work. In business, you have the power of information to calibrate and guide you. 2. Partner with your vendors – have open discussions with your vendors about your long term goals and find out what your vendors goals are. We’ve already begun to do this with many of our existing and prospective customers. You may learn that you already have the technology in house, but haven’t evolved its use within the organization. Explore your options. 3. Develop your best ideas – you know you can’t do everything but there are low hanging fruit that can deliver quick results and drive efficiencies. Often, this gives you the breathing room and confidence to tackle that Big, Hairy, Audacious Goal. 4. Use your data – analytics comes in three major buckets: reporting, proscriptive, and predictive. These all have great potential in any enterprise if used effectively to ground your organization in reality and take some of the subjectivity out of risk analysis. If you’re coming to Enterprise World, look for me at the Disruption Zone or at our Life Science User Group meeting, to discuss some of your initiatives. If you won’t be at Enterprise World, email me at jshujath (a) opentext.com to start the conversation. Let’s evolve! Public Sector Patricia Burke For decades, government organizations have pursued the goals of “effective” and “efficient” by streamlining and consolidating operations. During that same period, however, the world has changed dramatically. Computers, emails, electronic documents are the way we all work and that work takes place in an increasingly smaller, highly converged world. It’s a world where all organizations, including the former government monopolies, are in competition for public engagement and to contribute to their countries’ prosperity and security. Yet, for many, the paper-dependent bureaucracy still exists. Fast-moving technology developments now enable governments to make moderate investments to rationalize their existing IT landscape and move aggressively to truly digitize operations—creating interactive web capabilities and online transparency and moving beyond those to take advantage of opportunities for connectivity at all levels with citizens. Connectivity with inanimate objects through the IoT is broadening governments’ capacity to rethink how to use this new capabilities to move to a new paradigm of service delivery and regulation. So for government organizations, the challenge is huge—materially transform the way we work to move to Digital Government. But government agencies are not alone in that pursuit. OpenText has committed the last several years to acquiring top-of-the-line technology and invested in developing the market’s most advanced fully-integrated technology stack to enable that transformation. We help you at every stage to move from paper to digital: to engage and manage interactions with citizens personally; to connect documents and email to your system transactions; to store, govern and analyze videos and other rich media; to find the right information in seconds; to analyze it and use analytical dashboards to monitor performance. If that sounds like an agency of the future that your government should embrace, come share that vision at Enterprise World next week. Financial Services and Insurance Susan Feinberg and Gerard Gibney Corporate bankers face an unprecedented set of challenges as they attempt to fend off digital disruptors while also meeting the demands from clients for better and faster integration, real-time transaction processing and enhanced transparency. This is further complicated by an ever-evolving regulatory regime that requires continual investment in systems, processes and analytics for risk reduction and reporting. Identifying strategic partners that can assist in achieving digital transformation in this challenging environment by offering solutions that enable better ways to work without “breaking the bank” — not only for the banks themselves but so they can position themselves to offer better ways to work for their corporate clients — is of the utmost strategic importance in 2015. The traditional paradigm of implementing a particular technology to solve a single problem no longer works when digital disruption is threatening the banking industry’s role as trusted intermediary. In order to survive, banks must find ways to transform themselves in order to be as innovative as their non-bank competitors while staying engaged with the clients to ensure that innovation is being focused in the right places. Leveraging the cloud to enhance agility and time to market and using analytics to better understand client behavior and anticipate their needs are two key areas of investment for forward-thinking financial institutions. Having a platform that supports innovation and client engagement without sacrificing the control and governance needed in a highly regulated industry is not a nice-to-have, it is a requirement. Insurance companies continue to seek ways to meet the challenges of Digital Disruption, as well as declining agent numbers and lost profits from near zero interestrates. While they want to sell more insurance policies, investments and annuities online this is not as easily accomplished as some would think. It is still a truism that these products are sold, not bought. Insurance companies will need to transform themselves to survive in a world with fewer and fewer agents to rely on. To be successful in this new world, especially with the Millennial eneration, they must provide rich, personalized omni-channel customer experiences, so they can take advantage of a 360-degree view of the customer to better engage with them at every touch-point. The heart of digital transformation is a relentless focus on the customer. However, that focus needs to be translated into the preferred communication method in order to be extremely effective. Insurance companies will need to become much more digitally adept. Doing this will allow them to gain better understanding of their customers, markets, and business in order to make smarter decisions and personalized recommendations.This will give them the ability to differentiate themselves and their products and succeed in the future. Manufacturing Mark Morley Today’s manufacturers need access to a single source of truth relating to digital product information. Information management technologies are advancing quickly and manufacturers have a choice of how they manage their enterprise information, either on premise, cloud or a hybrid approach comprising of part cloud and part on premise. The days of implementing a collection of servers in a new plant to manage operations are long gone; the advances in network connectivity, mobile technologies and information management capabilities are changing the ways in which manufacturing CIOs manage their IT infrastructures. At Enterprise World 2015, we will be showcasing our next generation information management solutions which can be managed either on premise or in the cloud. These new platforms will introduce new ways in which to access, manage and interpret enterprise related information. Many manufacturers are now taking the opportunity to restructure global supply chains and redesign information management platforms, here at OpenText we certainly believe we have the best in class Enterprise Information Management solutions to provide internal and extendedenterprise users with a better way of working with digital information. To find out more information about some of the breakout sessions that may be of interest to manufacturing companiesattending Enterprise World 2015 in Las Vegas, then please click here for further information.

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Looking Forward to Seeing the Whole Picture at my first Enterprise World

As a relatively new employee at OpenText, I’ve been continually impressed with the company’s ongoing dedication to innovation that exceeds the needs of our marketplace. As you might guess, it’s a process that’s highly involved and hugely multi-faceted; there are so many influencers and moving pieces affecting both our product development roadmaps and the environment in which our customers operate. Six months into my time here, I’d like to think I’ve got a pretty good handle on everything, but the one constant I’ve heard over the past few months is, “You’ll see it all come together at Enterprise World.” And, from my involvement in the development of the Enterprise World 2015 program, I’m beginning to see what everyone means. For anyone involved in information management, this is your opportunity to get the whole picture. It is, literally, shaping up to be a unique, one-and-only place where you can go from getting trained to do your job better to listening to an industry expert illustrate what your role and industry will look like in five years to connecting with an OpenText executive on what your organization needs to be more effective. Companies today, more than ever, need to prepare for the future and a Digital First World. And Enterprise World is where it all comes together: Keynotes, in-depth product training, best practice sharing, product tips and tricks, product demos, and all the information sharing opportunities at Enterprise World are invaluable to not only customers & partners, but also all of us OpenText folks, as well. I’m looking forward to seeing how all of our different products fit together and integrate to provide solutions that make our customers lives easier and more productive each day. As part of the OpenText product marketing team, I’m excited to see my cohorts roll out the new product developments they’ve been working on and engage customers and partners alike hear to what they have to say. The best feedback any company can garner is “feet on the street.” In our case, that’s our customers and partners. I’m looking forward to hearing about all the different ways they use our technologies in all the different verticals and environments. Last but not least, I’m ecstatic about getting on stage with engineering team lead Greg Beckman to talk about the exciting developments around OpenText Core . There have been dozens of new features added and enhancements made since the team launched it a year ago. Come and check out our OpenText Core breakout sessions both Wednesday and Thursday at Enterprise World to see Core put through its paces live. Then step up and say hi afterwards. Let’s compare notes and see who’s learning the most at this year’s event!

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What is the OT 9000? Find Out at Enterprise World

At OpenText’s US Headquarters, there is a secret project underway we expect will pave the way for the adoption of “Analytics Everywhere.” Lucky you if you attend this month’s Enterprise World in Las Vegas; you will get an advanced look at the future of analytics. The project started earlier this year when the OpenText Analytics team was looking for a new way to design, deploy and display IOT data. With the sheer number of people coming to Las Vegas for the Enterprise World show, we felt that the audience could provide us with real time data, fed into a mobile data visualization app that we could run in a remote setting. The project was conceived and designed by the OpenText Analytics Innovation team (Kristopher Clark, Mark Gamble, Dan Melcher, Jesse Freeman, Clement Wong, Trevor Huston and Brian Combs). These guys spent many a night tinkering with the design and the output. OT9000 What they came up with are these small black boxes—dubbed the OT9000—situated around the OpenText US corporate office at strategic locations. What does it do? Why does the orb glow red? That’s the secret. But what we can tell you is that the whole project uses a lot of new-age tech. The boxes were designed using a 3D printer. Each box includes a Raspberry Pi controller inside with a Wi-Fi radio. The software includes using an MQTT Broker and MySQL Database. The devices send information to OpenText Information Hub (iHub), which can be viewed on a mobile device or embedded dashboard. But perhaps, we’ve said too much already. Here’s a little teaser for you that shows the technology in action. To find out the answers to more of these questions, you’ll have to attend Enterprise World in Las Vegas and look for the sessions on the “Future of Embedded Analytics” and “Big and Small Data” For more OpenText Analytics content, you’ll also want to check out the Data Driven Apps customer panel moderated by Forrester Principal Analyst Boris Evelson on Wednesday; a presentation of OpenText Analytics and Digital Asset Management on Thursday; and Reaching all Consumers through Accessibility, also on Thursday. Register today!

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Transcending Application Creation

Energy

BPM capabilities have gone through a radical transformation as a result of Case and Dynamic Case Management (DCM) concepts. The Case type concepts were intended to help people wrap their heads around the business applicability of BPM which was desperately needed since “core BPM” is often considered to be nothing more than another development type language. The natural outcome has been millions of transient (short, specific, temporary) BPM transactions; such as order processing, back ground checks, cases and escalations. The key question is how does one get past each of these BPM records from being simple transactions? If you are familiar with the intersect of BPM, Case, DCM, Content, Agile, system and data federation– skip down. If you’re not, here’s a little background. Case and Dynamic Case Management placed BPM in language of the common user – made it tangible, understandable and configurable. They include pre-built capabilities such as escalations, dynamic assignments, deadline calculations, etc., essentially creating functional “building blocks” that simplify application construction. Core BPM stitches these functional blocks together. You can rapidly change or restructure them – facilitating agile thinking, enablement and managing them through completion. The functional blocks are typically accessible to both core BPM and Case. This capability library is used to build horizontal utilities and vertical specific applications – delivering on the intended business enablement mission. Process Orchestration is a key mandate of BPM; pulling together multiple human steps, departments, systems and data into an end-to-end, orchestrated and managed set of activities. The real core BPM value is the in place utilization of ERP type data – i.e. read, written, reported on from the system that owns the data – this includes systems like SAP, store management, inventory, asset management, contract systems, content management, etc. Now add digital transformation as it has significantly increased the demand for “content” (files, documents, media files, blogs, etc) to become a pivotal and contextually relevant part of the process. This must happen without replicating the content, instead maximizing the media, files and content in place with capabilities such as media editing, document creation, etc. If you skipped down, here’s where you can rejoin… All of these concepts – BPM, Case, DCM, etc. – have been driven by traditional process and procedural type thinking (step 1, step 2, step 3) – call this waterfall, agile, sprints, process definition, or application design. It is the power of these concepts that made it phenomenally simple for the lay-business user to construct personalized use cases, apps, processes and systems with no concern about BPM, Case or DCM. The glitch is that it also has resulted in isolated transient [BPM] transactions that cannot be tied to other business directives, objectives, or outcomes without a significant amount of “Master Data Management” type effort to glue information together that should not ever have been created in isolation. This transaction isolation is the result of limited inter-project collaboration despite everyone having great intentions. There is not much BPM can do to drive human dynamics here – people will build within their domain, confines and areas of control. People will follow natural behavior and protect themselves, teams and budgets – no type of BPM technology introduced will change this. What we can do is benefit from this behavior, give people the tools to do what they want to do within the individual projects. This challenge will continue to get more significant as BPM becomes more and more simple and closer to the hands of the “Citizen User”. The next major hurdle for BPM is to facilitate the “Citizen User” while ensuring that silo construction efforts become enterprise, business relevant capabilities – and allow companies to look at transactions within context of the revenue and operational demands and expectations. The most logical path to facilitate relevancy is to allow the business to understand the assets, documents, buildings, constructions sites, etc – the “stuff” that drive processes and revenue. This “stuff” can be anything – from a contract to a building to a truck fleet to computer hardware. These items typically exist in a company for long periods of time, up to decades and end up being persistent records (records that hang around and are usable and relevant for extended periods of time). Take an oil rig for example, it is persistent within BPM and there are several processes that it drives. From drilling to ordering to construction to auditing to oil pumping to helicopter flights to staffing, etc. Plus, an oil rig has a lot related “stuff” such as pumping stations, contracts, helicopters etc. Each of these have their own individual lifecycle with processes attached to those elements BPM must bring those transient and persistent transactions together with content – in the manner and pace at which a business thinks and executes. This means configuring and building an enterprise application, asset and organizational change framework without any formal project around it. This means that all of the “stuff” and the related processes can be glued together and can systematically and progressively become an orchestrated BPM solution without breaking agility – by multiple, isolated, non-collaborative projects. The ability to create persistent BPM records surrounded by transient records that drive revenue and operations transcends BPM today. Instead of trying to construct all permutations of step 1, step 2, step 3 so that the process is managed, the persistent record (aka the oil rig) can be the center of the multiple processes. This allows for an oil rig to be defined as it is used. Once the oil rig record (or the idea of the oil rig) has been initiated (to any initial level of initial maturity) one can start mapping processes and procedures around it using BPM, Case or DCM concepts. Now, you are able to construct the progressive and relevant activities around “stuff” that drives the business. You can create linkages with contextually relevant content while evolving the maturity and sourcing of information. This allows for clear business definition of the “stuff” that impacts the business – including information hosted in external systems. OpenText call this approach Information-Driven Design. The “stuff” or persistent records are called entities. Entities have lifecycles and associated tasks. It is the objective to place the power of agile, rapid, isolated capabilities, corporately leveraged, contextually relevant configurability in the hands of the “Citizen User”. We are excited about this approach and how it can deliver greater BPM success for our customers. Come to the Process Suite booth at Enterprise World for a peek at current abilities – and make sure you schedule time to get to the Innovation booth to have a look at what’s coming.

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A Very Special Event with Mark Barrenechea

As many of you may know, our CEO Mark J. Barrenechea battled and beat Leukemia this year. As proud as we all are of him on his triumphant journey, I am even more proud to say he will be sharing his experience with all of us in a very special session “On Living,” next week at Enterprise World. The session will be held on Thursday, November 12 at 8:30am on the Main Stage. Many of us have heard Mark speak about the industry and our business over many years, but I encourage each of you to come join him to hear about his personal journey and experience. Mark has fought one of the hardest battles of his life and won, and his life has been forever changed. It has been a long road of ups and downs to get him where he is today. He truly hopes in sharing his own journey he can, in some way, help and inspire others on their journey, whatever that journey may be. While he aims to bring hope with his words, we all know this battle requires more. Throughout Mark’s talk and over the following 72 hours, we will be holding a $1 a Tweet fund raising event for Leukemia research. For every tweet sharing your story, thoughts or words of inspiration, Mark will personally contribute $1 to the Leukemia & Lymphoma Society (LLS), up to $20,000. You donate your time and tweets and he’ll provide the funds. The donation will be split between the US and Canadian LLS organizations. Make sure to use #OnLiving, #OTEW and @MarkBarrenechea in your tweets so we can count them and raise money! And, we are not bound by the walls of Enterprise World! We need everyone’s help to spread the word for this great cause. Tell your friends and colleagues, ask them to help, let’s do this! Whatever challenges we face in life, whether health, personal or professional, we are all on a journey and could use some support. Come join us and help us raise awareness, funds and spirits!

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Enterprise World 2015: Out and About in Las Vegas

Heading to Enterprise World 2015 next week? Congratulations! It should be an exciting installment, made all the more fun by this year’s location—Las Vegas, Nevada. Obviously, there will be plenty to keep you occupied while you’re at the conference. But what should you do to take advantage of your spare time in the evenings, or if you’re flying into town early? For answers to this question we’ve gone straight to the source. Bo Warburton of Supai Systems (a long-time OpenText partner) has offered to provide a local take on some of the things you should see and/or do in Las Vegas. Here are his answers to some of the questions we asked. How long have you lived in Las Vegas? I’ve lived here for 19 years. My wife is a native—when she was born there were only about 60,000 people of working age here. Half worked directly or indirectly for the federal government, including her father, who worked for a major Department of Energy contractor. We wanted to be near family and mine was in the Bay Area, which was way too expensive in 1999. Some things never change. What do you love about living there? I like that I can play the slot machines in my local supermarket, eat dinner at a buffet every night, go bowling in a smoky casino, and see billboards advertising vasectomy reversals every day. Also once we had a Cub Scout event at the Hard Rock Hotel and Casino. That was nuts. Okay honestly, I live very close to the Red Rock National Conservation Area, where we hike, rock climb, mountain bike, and go canyoneering a lot. Also I’m a recreational firearms enthusiast and around here you can just drive into the desert and shoot. In my leafy suburb, part of a huge master-planned development called Summerlin, there are a lot of parks and my life outside of work is pretty much all Little League and band recitals like anybody else’s favorite dad. Plus the airport’s close. What are some fun things that technology pros could check out? Look at vegastech.com for sponsored events. I highly recommend Switch, The Innevation Center, or a tour of Zappos. Even just walking downtown gives you a body-pierced, tattoo-friendly, beret-wearing, tech scene vibe. [Illustration by Thomas Speak] If people have an extra day to look around, where should they go? See above. If it’s a full day, you could take a helicopter tour, visit Valley of Fire or Hoover Dam, or check out Scoot City Tours. A personal friend of mine owns Scoot City and those scooters are awesome (our kids go to school and play baseball together, I have no stake in the business). I have another friend who owns a helicopter and he loves to fly around, so if you are—or should be—a customer of mine…….. What’s the best thing to see/do within walking distance of the MGM Grand? Definitely get out of the MGM Grand. It won’t be easy. That place is huge and scary. But you should try. The strip itself is pretty amazing if you haven’t strolled around. Believe it or not, M&M’s World [below] is pretty fun. Do you know of any great restaurants worth checking out? You can hardly go wrong, honestly, but here are some recommendations you might not otherwise hear about. A small and great Thai restaurant is Le Thai downtown. Hugo’s Cellar in the Four Queens. Lowry’s The Prime Rib Restaurant. Origin India. I have an evening open but I’m not really into the casino scene. Is there something else off the popular radar you could recommend from a local’s perspective? Not sure how late they are open, but we actually have three very cool museums: a Children’s Museum; the Mob Museum; and the National Atomic Testing Museum. If those are closed too early (I don’t know why I wouldn’t just check that myself), check out the Container Park downtown [below]. Is there anything specific that people should remember to bring in terms of attire and/or accessory? It might be a little cooler than you’d expect, especially at night. We are about 3000′ elevation, which is 14 kilometers or whatever in the metric system. Other than that? Bills in small denominations. We love to give and receive tips around here. As far as getting around, is it easy to walk from place to place? Are cabs easy to find and is traffic particularly terrible? Yes, the strip is good and safe for walking and there are cabs. If you rent a car (like to do a day trip, see above) you should be fine, too. Parking is always free in Las Vegas, even valet parking. It’s in the state constitution. Also Uber has established itself here and is getting good reviews. I may register myself as an Uber driver just for this conference. For more on what to expect at this year’s Enterprise World conference, watch our recorded webinar. Bo Warburton is CEO of Supai Systems, one of the leading dedicated OpenText™ Content Server consulting and development groups in the world. Supai Systems is an OpenText partner.

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