Enterprise World

Enterprise World: We Are All Information Companies

Welcome to Enterprise World 2016 and welcome to the digital world! Enterprise World is officially off and running. And, the event was kicked off by OpenText CEO and CTO Mark Barrenechea. Mark delivered a keynote to a packed room, welcoming attendees and discussing the future of information. In the digital world, we are all information companies. Whether you are a software company, an insurance company, a car manufacturer or a government organization, information drives all your businesses and operations. This new reality comes at a time when the world is on the brink of a true digital revolution, where three key factors are coming together to drive digital transformation and enable the digital world– extreme automation; extreme computing power and extreme connectivity. These three factors are accelerating the technology curve for all organizations.  Technologies like social, cloud, machine-to-machine (M2M) communications, the Internet of Things (IoT) and cognitive computing are all having profound and disruptive effects. But climbing the curve is insanely hard as business and economic models change, and new, innovative and disruptive competitors enter the market. OpenText has a very clear view of how we can help our customers succeed in the digital world.  We are focused on delivering a single information platform and business network to customers.  We believe that information analytics will deliver deeper business insights, and that the information developer will drive the innovation for future use cases and business processes.  But most of all, OpenText is striving to be the most trusted partner to our customers, providing guidance and technology solutions that will help organizations to climb the technology curve. Tara Mulrooney, CTO, Alberta Energy Regulator (AER) summed up this information driven revolution. By integrating different information streams, AER is able to gain valuable insights that help them to achieve their goals.  For example, aggregating weather and climate information, environmental and air quality information and precise geographic and location data helps the Alberta Energy Regulator to accurately deploy the right resources, the right people and the right assets across the entire 255,000sq miles of the province. OpenText is seeing a profound change in how enterprises are using software to drive their businesses. If the last 20 years were dominated by ERP, the next 20 years will see EIM as the primary technology driver. OpenText believes that EIM is the core to delivering a customer centric business – from customer engagement to business insight. Starting with customer engagement, and covering information capture; content management, compliance and security; business process design and management; collaborative working; information discovery; secure business networks; and finally deep information and business insights, EIM will help customers to drive new markets, new opportunities and new customer engagement. As Mark discusses, we are all information companies.  And OpenText is helping customers to drive customer engagement to business insight, we are delivering new technologies that change the way people will work, and unlocking the power of cognitive computing for everyone.    

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Enterprise World 2016 – Learn How to Improve Process Productivity with Extended ECM Platform

Enterprise Content Management

Enterprise Content Management (ECM) was supposed to be a single solution to all of the myriad business problems. It would let the business owners dictate where and how all data would be stored and structured, apply user rights and retention policies, and most importantly, control what happened to that data over its lifetime. But we all know how that story ended. Users felt constrained by all of the new rules that got in the way of their ability to do their job and were baffled by the complex metadata and classification requirements. Sharing information with external resources (gasp!) became a monumental challenge. And most of all, they resented having to do the real work of their job—be it sales, HR, engineering, or virtually anything else—in one application, then switch to the ECM system to (attempt to) file and find documents related to their business processes. So those very employees that were hired to be self-motivated problem solvers and critical thinkers did what they were hired to do—they found alternative solutions so they could do their job more efficiently. Custom add-on applications were built to handle common processes, while whole industries evolved for things like enterprise resource management (ERP) and engineering document management (EDM). Users switched between different applications to perform different aspects of their job, often to complete steps in the same process. The result? An inconsistently used ECM system and unstructured data that is spread across various (largely uncontrolled) silos with no control and poor personal and process productivity. So what if you took the heart of what ECM represents to your business—the backbone for your unstructured information—and integrated it with the leading application where the work actually gets done? You get Extended ECM and an engine for Digital Transformation.   With Release 16 OpenText launched the Extended ECM Platform, which offers unprecedented integration of Content Suite Platform to ANY  other system. OpenText offers out-of-the-box solutions for many leading business applications like SAP® ERP, Oracle® E-Business Suite, and Microsoft® SharePoint®, but Extended ECM Platform allows organizations to connect their ECM system to as many leading applications as they need, even if no pre-packaged offering is available. With Extended ECM, users get to work in the application they know and prefer, while getting effortless access to the right unstructured information. Metadata is automatically applied from the business object, turning unstructured information into structured. No searching, no switching, and no workarounds. Users are more efficient, processes more streamlined, and the holy grail of “a single source of the truth” is achieved. Best of all, it allows organizations to start with one process at a time and to leverage existing ECM efforts. Extended ECM Platform uses a template mechanism to join business processes with information and documents, so you don’t need to start from scratch. It really is time to rethink ECM and achieve a better way to work. OpenText™ Extended ECM Platform will get you there. And best of all, you can come see it in person at Enterprise World in Nashville, Tennessee on July 11 – 14. Join me at these key Extended ECM sessions: ECM-100 ECM Strategy and Product Direction: Re-thinking ECM for the Digital Enterprise ECM-301 How To: Extended ECM Platform Developer Workshop ECM-237 Putting the X in ECM – Extending ECM into Leading Business Applications Plus, the Content Theater in the Enterprise Expo has recurring demos of all the new Content Suite features, Q&A sessions, and the chance to chat with OpenText experts about anything and everything ECM related. Feel free to stop by anytime!

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Meet the Experts: Oliver Gallienne

Today in Meet the Experts, we caught up with Oliver Gallienne. Oliver is the Vice President of Professional Services, Enterprise. What excites you most about the industry right now? The unprecedented scope and pace of the change that is occurring.  Every day at OpenText we see , and are part of, amazing examples of how our customers are embracing the changes in our society and economy to drive advantage and growth in their businesses. What does the digital world mean to you? Disruption and opportunity.  Digital allows the creation of new business models and processes that enable organizations to better serve their customers.  It enables the rapid introduction of new players into more traditional markets who are using those new business models to differentiate themselves by the experience they offer. All of this is driving amazing innovation in the industry so it’s an incredibly exciting place to be. Are you ready for Nashville and why? Absolutely, I am more excited about this Enterprise World than any previous one.  First off, this show is all about informing our customers “How To” get the most out of Release 16 and Professional Services is at the forefront of that mission; Secondly, I am really looking forward to hearing Chris Hadfield speak, his book “An Astronaut’s Guide to Life on Earth” is a personal favorite; and Thirdly, as a Brit, I’m looking forward to visiting Nashville Why is this going to be the best Enterprise World yet? Because it is going to be so heavily focused on the “How To.”  We have listened to our customers and have 100% more breakout sessions than ever before along with additional network opportunities and technical speakers What will customers learn about our products at the event? They will have the opportunity to learn how they can use the fabulous features and functions in Release 16 to drive real change in the organisations to be successful in the new Digital world What are the must see sessions in your opinion? EIM-201 Optimize your investment with OpenText Services Programs EIM-202 How to Measure and Enhance User Adoption EIM-203 Implementing an OpenText EIM Center of Excellence EIM-204 OpenText and Success Factors: Transforming Talent Management EIM-205 ECM for Engineering Document Management And, finally, what is your favorite country singer/ song? Glen Campbell’s cover of Green Day’s Good Riddance To hear from more OpenText Experts like Oliver, don’t forget to register for Enterprise World .

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Meet the OpenText Experts: John Radko

Today in Meet the Experts, we caught up with John Radko. John is the Vice President of Product Development for the OpenText Business Network.   What excites you most about the industry right now? Our business and our customers’ businesses are in transition, and we have the opportunity to help them navigate that transition.  There is so much new technology and so many new ways of doing business, but trading communities are still struggling to rapidly share important information in real time – that is our sweet spot. What does the digital world mean to you? I think the most impactful part of the digital world is where it empowers people.  When technology can get people the right information and context at the right time for them to apply judgement then that is powerful.  But digital technology also has to liberate people from routine processes, or they’ll never have the time to address the key issues in front of them. Are you ready for Nashville and why? Absolutely – I’m looking forward to meeting as many customers as possible, and learning how we can help them better collaborate with their business partners.  I’m also eager to share where the OpenText Business Network is going for a technical and business perspective. Why is this going to be the best Enterprise World yet? OpenText is bigger and better at each Enterprise World, as a result of our organic product development and our acquisitions.  For OpenText Business Network, this is our first Enterprise World since the release of Trading Grid Analytics, and our enhanced offerings for Fax/Notification in Europe and the expanded road map for Managed Services. What will customers learn about our products at the event? There was a huge focus on the Cloud 16 and Suite 16 launch at the last Enterprise World; this time I think customers will get much more insight into what is coming next. What are the must see sessions in your opinion? Top of the list are Mark and Muhi’s keynotes, as they provide the top level strategic view, and insight into what they see as the key market issues In terms of breakouts, I recommend everyone attend the core roadmap talk for any product they are currently a customer of (like B2B-202,203,204 and FAX-203 and 207), and then prioritize customer case studies (like Miller Coors in B2B-105, or Key Bank in B2B-108) and big picture strategic themes (like IoT, B2B-107) And, finally, what is your favorite country singer/ song? Overall, probably Johnny Cash, but the only country singer on my current playlist is Sam Hunt. Thanks John! Don’t forget to register for Enterprise World to hear more from our experts.

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Enterprise World 2016: The Essential Guide to Buying Your Cowboy Boots

This year, OpenText is proud to host its 18th annual Enterprise World in Nashville, TN, “Music City.” No doubt you’re aware that there are lots of attractions, music bars, restaurants and sights to see in Nashville. But the sign of a great trip is the snazzy souvenirs you bring home with you! And in Nashville, you’re almost guaranteed to bring back something that’s got to do with cowboy boots. Before you step into any western clothing store in Nashville, we’ve put together the essential guide for cowboy boot success. I dare you to try on a pair of cowboy boots and not fall in love. Cowboy boots are versatile and exceptional, comfortable and different, stylish but hardy. A good pair can last you a long time; a great pair will instantly transform your mood anytime you wear them. The size, fit and overall shape are all important factors to keep in mind when you pick out your first pair. You will want to also pay attention to the little details: the size of the toe, the tabs, the upper material, heel height and of course, the embroidery or visual design. When finding your perfect pair of cowboy boots, however, the odds are sometimes against you. There are literally thousands of boot designs and styles to choose from. So we’ll start with the basics. First, cruise through the racks of boots in the store. Sometimes, a pair of boots may jump out at you immediately. Other times, it will take time to go through the different colors, styles and designs as you peruse the options. Embroidered designs or molded leather add interest to cowboy boots. Look for designs that are set apart from the rest. A destroyed leather look, glossy appearance or matte color is particularly striking. As soon as you’ve picked up a pair, have a look at the structure of the boot. There are five parts to a cowboy boot: the shank, tabs, toes, sole and heel. The shank is the main neck of the boot that leads up to the wearer’s calf. This is the part that often features designs embroidered or molded on. If you’re looking to show off the design, you may want to search for one that’s embellished on the toe of the boot instead. Look at the tabs at the back of the shank along the heel line. These tabs play an important part in making sure that the cowboy boot pulls onto your foot without problems. Next, look at the toes. There are several different kinds of toe styles, such as pointed, squared-off, rounded and angular. While the shift in recent years has been towards more pointy styles, it all depends on your preference, of course. Cowboy boot toes slant upwards because they are meant to fit into saddle stirrups and are easier to slide feet into than traditional shoes. The sole can feature multiple materials, although a leather sole ensures the best comfort. In addition, some boot styles feature anti-slip rubber soles. Consider the heel height. In Western movies, cowboy boots typically had a thicker heel to make the actors more imposing, but lower heels may be easier to walk in. The heel can have two styles: Western, which angles inwards to the sole and Roper, which stretches straight down. Pay attention to what kind of material the boot is made from. Some types of leathers such as cow or ostrich leather are much more flexible than others. Cowboy boots can also be made from python or alligator skins, which are more exotic. As a result, the price tag for a good pair of real-leather cowboy boots will run no less than $200 US. Regardless of what type of material you choose, all boots will require regular maintenance and care. A benefit to owning a pair of cowboy boots is that leather is stretchy and breathable, so eventually the boot will shape nicely to your feet. Once you find that one true pair, the appeal will last for life! Even if you change up your pair of boots in the future, there’s always something great about picking out a pair of boots that were made for walkin’! Register for Enterprise World today to size up your perfect boots and get learn about OpenText products at our breakout sessions, design labs and workshops from  July 11-14. No spurs needed!

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Meet the Experts: Marci Maddox

Meet Marci Maddox, our featured Meet the Expert for today. Marci is the Senior Director of Product Marketing for CEM. What excites you most about the industry right now? Thinking back to the introduction of the world wide web and the introduction of the “web browser”, few could have imagined the wonders that would come to life –  online shopping,  social media, video chats or the encyclopedia at our fingertips.   We are now entering a new era where big data, augmented reality and machine to machine (or Internet of Things) innovations are going to reshape our daily lives.  No longer in this information-rich world is engagement with a customer, employee or partner a one-way street.  Every interaction offers an opportunity to connect better, be persuasive or gain insight into a customer’s needs and present a dynamic and personal on-brand experience.  For marketers this means increasing awareness and conversion and, ultimately, building those highly-prized references and advocates. For customer care, it is quickly turning a frustrating situation into an opportunity to gain a customer for life. There is an opportunity to leverage information and tools to improve customer lifetime value – not just from a CFO numbers perspective, but for brand loyalty, cross-sell and customer satisfaction. What does the digital world mean to you? With the abundance of data at our fingertips today, there are new challenges and new opportunities arising in the world of customer engagement. While legacy enterprise technology is not equipped to deal with this new class of information, there are tools available now that will allow you to turn big data into differentiated, personal customer experiences.  We will not get away from printed marketing material or phone support for a while yet.  But organizations have this great opportunity in front of them to develop a digital strategy that embraces online self-service and insightful assisted-services that support a continuous end-to-end customer journey. Are you ready for Nashville and why? Ready and Excited for Nashville!  Not only because I am a native Texan and country music and bar-b-que are as necessary as water and air, but we have our first opportunity to show off the latest in CEM – both the newest acquisition of OpenText TeamSite, OpenText MediaBin, OpenText Qfiniti and OpenText Explore but also the enhanced Experience Suite release 16 products. Why is this going to be the best Enterprise World yet? This year’s Enterprise World takes a different approach to helping our customers hear about the best practices and gain new ideas on how to use the products they own and complementary products that can further enhance their daily life. There are many more technical how-to sessions for practitioners and developers, plus with the extra track sessions, we can take a deep dive approach into the art of the possible. What will customers learn about your product area at the event? Customers, partners and other attendees will take away ideas and best practices to immediately put into action and an understanding of our strategic roadmap to help them plan their next digital transformation project. What will you be showcasing/ demonstrating? We are excited to once again have our Experience Theater that showcases an end-to-end experience digital content creation to publication story.   We will also have sessions to learn more about the OpenText TeamSite, OpenText MediaBin and OpenText Qfiniti products and theater talks on various CEM topics.   Experience Suite release 16 showcases the newly introduced Communications Center and Experience Analytics, to Adaptive Media for business applications and easier web site creation and publication- there is something interesting for everyone to see. What are the must see sessions on your product area? So hard to narrow down, but the top ones would be: CEM-100 CEM Strategy & Product Direction: Designing a Continuous Digital Customer Experience CEM-104 Use testing and personalization to turn digital customer experiences into profit and loyalty CEM-204 Enhance OT Experience Analytics with Custom Insights CEM-215 Mining Customer Interactions for Marketing Insights And, finally, what is your favorite country song? There are so many great ones out there, but if there is one song that my daughter and I turn up the volume, roll down the car windows and belt out singing as loudly as we can time and time again, is Tim McGraw’s  “Live Like You Were Dying”.    Embrace life and do not be afraid to try new things. Thanks Marci. To hear from all our OpenText Experts,  don’t forget to register for Enterprise World .

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Meet the Experts: Mark Gamble

Who’s ready to meet another OpenText Expert?  Well today in Meet the Experts, Mark Gamble gives us his thoughts. Mark is the Senior Director of OpenText Analytics Technical Marketing. What excites you most about the industry right now? Big data analysis and BI is extremely exciting now, mostly because enterprises are realizing that analytics is a key to business success, and that it needs to be an integral part of any digitization effort. Digitizing inherently creates data, which can then be measured and mined and put to use to improve operations and customer engagement. What does the digital world mean to you? It means a world in which the entirety of consumer or social experience is consistently instantaneous and relevant. Digitizing information and processes, and harnessing analytics coalesce to yield a multitude of benefits – customers get product recommendations on their phones right when they need them, patients send medical stats to physicians from their wearable devices, sensors can instantly alert commuters to traffic backups , and the list goes on. Are you ready for Nashville and why? I’m ready to show off analytics demos and talk about customer case studies! We have planned several exciting analytics exclusives just for Enterprise World, including brand new Content Server Insight dashboards, IoT analytic apps, and ElectionTracker ’16. Make sure to visit us in the Expo Hall to see the cool stuff we built just for Nashville! Why is this going to be the best Enterprise World yet? This year’s event will be more focused on customer education than ever before. Our emphasis is to make the event a great learning experience for all attendees, who will leave armed with skills to apply in their own workplace immediately. What will customers learn about our products at the event? Analytics customers will learn how Analytics Suite 16 enables self-service data discovery, allowing users to upload, model and visualize data without IT assistance. Customers will also learn how to analyze unstructured data from raw text, and how to properly visualize the data with meaningful charts and graphs. Lastly, customers will learn the deeper nuances of advanced predictive analysis, as well as the finer points of API integration. What are the must see sessions in your opinion? A “dont miss” set of sessions is the Analytics Suite hands-on workshop, a 3-session series that walks progressively through several hands-on exercises. Students will get to perform predictive analysis then create visualizations and dashboards of their findings, all working with OpenText Analytics live product! There is simply no better way to learn about the Analytics Suite than to take it for a test drive, this is your chance! The sessions are ANA-200 through ANA-202 in your session program. And, finally, who is your favorite country singer? Thats easy: Johnny Cash. He’s the most rock-n-roll country singer of all time! Well said Mark and don’t forget Enterprise World is full of OpenText experts, so sign up today.

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Enterprise World 2016: Best Honky-Tonks and Music Bars in Nashville

You’re registered to attend Enterprise World 2016.  You have your itinerary in-hand. Enterprise World is packed full of activities to keep you busy, but make sure you find some time to explore Nashville, TN too. It’s easy to get lost in the beautiful city of Nashville, home to OpenText’s 18th annual Enterprise World. Nashville is known as “Music City” and is where many famous musicians began their careers – and some just never left! So grab some colleagues or new friends, discover the music culture and visit some of the best music bars and honky-tonks this side of the Mississippi. To start you off, I’ve whipped up a list of acclaimed spots, including local holes-in-the-wall to the finest pubs. Feeling adventurous? The best area to find live music venues is at the District, a combination of 3 smaller districts in Nashville: Downtown, Gulch and Sobro. Here’s a quick tip. Even though all restaurants are technically smoke-free, many bars still have smoking and non-smoking sections. Good news for some, bad news for others. Best Honky-Tonks and Music Bars in Nashville BB King Blues Club & Grill An all-in-one live music bar and restaurant that will satisfy music, food and drink aficionados. Features a menu packed with Southern comfort foods and flavors that hail “from New Orleans all the way to the Mississippi Delta” and happy hours from 6-12 p.m., Monday through Friday. If you’re lucky enough to buy tickets to a live show, get 2-for-1 drink deals. Located on 152 2nd Avenue North. Tootsie’s Orchid Lounge This bar is pretty distinctive as its exterior is painted a grape-juice purple. The inside is just as striking, with an upper and lower level including a rooftop, each of them features a bar and stage for upcoming songwriters and seasoned pros to play a few tunes. This place has a unique history, having seen the likes of Kris Kristofferson, Patsy Cline and Willie Nelson and serving as the setting for films such as the Coal Miner’s Daughter. There’s even an Elvis statue outside in front of Legends Corner for selfies. If you order any of their specialty drinks, you get a free Tootsie’s tumbler or a tall glass to take home. Located on 422 Broadway. Lonnie’s Western Room Got a tune you’ve been itching to belt out? Why not try to embarrass yourself and your friends at Lonnie’s, an acclaimed spot for every tourist to test out their vocal strings. The likes of Kathy Griffin and Jimmy Fallon have visited this rugged country bar. The venue also appeared in popular magazines such as Stuff Magazine and Esquire and in advertisements for Chevy Silverado trucks. Located on 308 Church Street. Bluebird Café If you’re a Taylor Swift or Garth Brooks fan, visit the venue that launched their careers! The café has been around since 1982 and has seen many faces, old and new, travel through the stage. There’s a strict “Shhhh!” policy in place to pay respect to performing artists, so don’t plan on going here if you’re feeling conversational. Located on 4104 Hillsboro Pike. Layla’s Bluegrass Inn Find quality talent in a variety of genres at this location, from Bluegrass to Americana and Newgrass to Rockabilly! The sign screams “Broadway” but the musical notes drifting from within have a pure unparalleled Southern sound. Located on 418 Broadway. Wildhorse Saloon If you want free line dancing lessons, a club-lounge feel, live music and award-winning food, the Wildhorse Saloon is your spot. Take a selfie with some of its running horse statues, then try the fried pickles and hot chicken that’s all the rage. You pay a cover charge of $6, but the live acts won’t heckle you for tips! Located at 120 Second Avenue North. The Row Kitchen & Pub With 24 Southern Craft Beers available, this is one spot you won’t want to miss. Every night, there’s a new live show. Try the pancakes, omelets or French toast for breakfast, then coast into the evening with a juicy steak or famous Smoke Stack burger. Located on 110 Lyle Avenue. Station Inn “It’s THE Destination for bluegrass and acoustic music,” says Mr. John Cowan who was the lead singer of Nashville-native band New Grass Revival. If you have a soft spot for intense guitar riffs or for impressive vocal skills, head on down to the Station Inn and order yourself some pub fare. Pizza, hot dogs, nachos, beer and coolers are the perfect complement to catch a show at this venue. Located on 402 12th Avenue South. Legends Corner You’ll want to soak in your surroundings at this place: the walls are decorated with a 12 string guitar featuring Johnny Cash’s autograph, along with dozens of album covers from legendary country singers. Catch tunes from an authentic Juke Box, watch a live band playing and shimmy on the dance floor. Located on 428 Broadway. Exit/IN A great venue for popular acts and newcomers to play tunes. In the past, performers such as Bon Jovi, Jewel and Gavin DeGraw sang on Exit/IN’s stages. The bar is pretty standard, but, if you ask for food, you just might score a sweet deal: they’ll offer you $4 HotPockets that the website claims are “the best in Tennessee.” Located on 2208 Elliston Place. Robert’s Western World Robert’s Western World is a lively traditional country bar which has been deemed “Hillbilly Heaven.” The bar also features a merchandise store where you can find the best boots in town. Check out their boot koozies too. Located on 416 Broadway. Check out some bonus places listed below too: No. 308 Locals and tourists alike love to congregate at this hipster scene-dance venue (featuring all genres, mostly golden decade music or vinyl spins). Happy Hour is from 5-7 p.m., Sunday to Friday. The Guardian, GQ, Southern Living, NY Times have all featured articles on No. 308. Signature shooters are named for famous writers such as Hunter S. Thompson and Dorothy Parker. Located on 407 Gallantin Avenue. Patterson House Don’t let the exterior fool you! Meant to look like a 1930s-era prohibition place, Patterson House is called a “speakeasy,” hence why the bar is tucked inside an unassuming location. The décor adds to the experience of feeling as if you are transported directly into the 1930s. The substantial list of martini drinks includes an impressive preparation ritual! Located on 1711 Division Street. We want to hear about your escapades in Nashville, so send us photos of the music bars you visited! #OTEW

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Accelerate Your Customer Communications Strategy at Enterprise World

Enterprise World

Join us in Nashville this July at Enterprise World 2016 to learn, and share, the latest in Customer Communications and how to turn your regular customer communications into a powerful marketing asset. With OpenText™ Communications Center you can maximize the effectiveness of your communications, not only by providing a single, consistent look and feel across all devices, but also by creating a dialogue from the document. Also, because the channels are linked, a customer can, say, initiate an application from their email reader and complete it on their tablet at a later time or date. Communications Center provides the robust, enterprise-grade CCM solution that you need to effectively generate and manage communications that connect all of your business systems, while providing up-to-the-minute critical information to your customers, partners, vendors and personnel. You can find out more at the upcoming OpenText Enterprise World conference in Nashville the week of July 11th. The focus for Enterprise World 2016 is to provide more informative and detailed technical sessions alongside customer case studies, making it our most informative user conference to date. For example, the OpenText Communications Center specific sessions on offer in Nashville include: Fast tracking sales from Contract to Digital Signature Developing state of the art Dynamic Templates for Customer Communications Data Gathering Strategies for Customer Communications Management Integrating Customer Communications with Content Server What’s new and what’s upcoming for the OpenText Customer Communications offerings And that’s just a small selection of over 20 sessions around Experience Suite and 200 plus breakout sessions, roundtables, labs, and demos on offer across the whole OpenText portfolio. Enterprise World 2016 is a must attend event for anyone in the Customer Experience and Customer Communications world. If you haven’t yet registered for Enterprise World, now is the perfect time to do so. Come join us in Nashville!

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Enterprise World 2016 Video: Get the Attendee Perspective

I know, I know we constantly tell you how great OpenText Enterprise World 2016 is going to be. Of course we think it’s great. The real question is what do former attendees think? Did they find it useful? Did they take away valuable information? Now’s your chance to hear from them. Check out the video below and see for yourself what other people have to say: And, don’t forget to register today for the 2016 Enterprise World in Nashville!

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How B2B Integration Increases Supply Chain Resilience

supply chain resilience

Managing disruption is a constant challenge across today’s global supply chains and one of my presentations at our Enterprise World 2016 conference discussed some of the ways in which B2B integration can help improve the resilience of today’s supply chain operations. Let me step back for a few moments and remind you of why managing disruption across today’s supply chains has become such a high priority for many businesses around the world. In 2011, global supply chains were severely impacted by two major natural disasters, the earthquake in Japan and the floods in Thailand. These events triggered a number of supply chain improvement initiatives around the world which included both operational and information management improvements. Supply chain disruptions over the past five years have brought an element of nervousness to many companies and regulatory bodies have been looking more closely at how companies recover from disasters and what plans they have put in place to try and minimize future supply chain disruptions. Ten years ago companies were focused on disaster recovery however today things have moved on and companies are more interested in how they keep their businesses running during a period of disruption. This process is referred to as Business Continuity Management and this has been one of the fastest growing areas, in terms of supply chain related roles, that companies have been trying to fill in recent years. Business continuity management essentially provides an ability to recover from any given event and this area is certainly becoming important from a competitive differentiation point of view. The person fulfilling this role could also be referred to as the ‘Master of Disaster’, a single point person within a company that employees can go to during a period of disruption and who would be responsible for managing disruption related business processes. As part of business continuity management improvements, companies, especially manufacturers, implemented a number of operational based improvements to their global supply chain operations. For example near shoring production operations, moving production to new markets unaffected by natural disasters, implementing dual sourcing strategies and establishing ‘global plant floors’ so that if production was impacted in one country then production could be ramped up quickly at another location to compensate. You can find more information on these operational related initiatives in an earlier blog. From a B2B and information management point of view, companies have restructured their ICT environments to make them more resilient to future supply chain disruptions. Since 2011, OpenText has seen interest from Japanese customers keen to move away from their home grown software based B2B environments hosted in Japanese data centers to cloud based environments, with information being held in data centers located around the world. For example, a number of Japanese consumer electronic manufacturers have taken the opportunity to not only move their B2B operations to the cloud, but to consolidate numerous legacy B2B networks onto OpenText™ B2B Managed Services platform as well. In addition to moving to the cloud, companies have understandably improved their data backup and recovery processes, improved supplier contact and collaboration processes and looked at ways to improve end-to-end supply chain visibility. In essence, companies have really focused on three key areas relating to improving information management, namely improving flexibility of their B2B infrastructures, improving visibility and improving collaboration. Despite the best efforts of many Japanese manufacturers to improve the resilience of their supply chain operations, a 7.3 earthquake hit southern Japan on 16th April 2016 and this had a major impact on global supply chains. For example Nissan, Toyota, Honda, Bridgestone, Sony and Renesas had to idle their plants to evaluate damage. In addition, the earthquake damaged two Aisin Seiki factories which make body components and die-cast engine parts for Nissan. Further afield, due to restricted parts supply from Japan, Nissan’s UK plant had to implement non-production days and in North America, GM had to idle plants two weeks after the earthquake took place. So this is a good example of how an earthquake can impact manufacturing operations and how disruption ripples around global supply chain infrastructures. It also demonstrates that despite best efforts, further improvements can be made to supply chain disruption management procedures. OpenText has a broad range of Enterprise Information Management (EIM) solutions and based on technology that OpenText deployed in its Election Tracker to monitor public sentiment to the candidates in the US Presidential Elections, I wanted to see if the same technology could be used to help provide improved management of supply chain disruption situations. In summary, the scenario and solution I am now going to discuss in the remainder of this blog, a Disruption Management Solution (DMS), offers a highly graphical and intuitive method for reviewing major supply chain disruptions, identifying impacted suppliers and initiating orders with alternative suppliers where required. I will stress that the following is all conceptual in nature, but the underlying technology to access and present information exists within OpenText’s EIM portfolio of solutions today. In the first screenshot shown below, The DMS dashboard home page consists of two main areas, firstly a window on the left providing a direct feed from recognized and trustworthy news sources highlighting three types of disruption, namely earthquakes, tsunamis and social unrest situations. OpenText™ InfoFusion is used to search natural disaster related websites (news feeds and government agencies) and this information is aggregated and then displayed in the corresponding tab for review. The right hand window is a map plug in, which would be overlaid with various pieces of information from a manufacturer’s supply chain operations. Screen 1 – Impact of Earthquake on Global Plant Locations The DMS, via the InfoFusion connected panel on the left, has detected a significant 6.9 earthquake and the longitude and latitude coordinates of the earthquake are compared with all global plant locations. The plant locations are geo-tagged and highlighted by way of the red pins which are overlaid across the map. The nearest plant to the detected earthquake is located in Bangkok, Thailand. Clicking on the white ‘Thailand’ box shown on the map will take you to screen 2 below. This part of the DMS shows a closer view of the selected disruption location, in this case Bangkok. InfoFusion has populated the two windows to the bottom left, identifying the location, disruption type and scale. The panel to the top right outlines the availability of the local transport infrastructure, namely airports, road infrastructure, rail networks and sea ports. InfoFusion would be used to scour relevant government information services to determine the health of these transportation infrastructures and could supplement this information by reviewing relevant news feeds or social media sites such as Twitter. Once the ‘state’ of each transportation network has been identified then it is graphically displayed via OpenText™ Big Data Analytics (BDA) solution. InfoFusion would poll these news sources at a predetermined frequency and the analytics based graphics panel would be updated accordingly. In a similar way InfoFusion would scour the 3PL news sources and provider websites for information on the health of their service and a simple traffic light system is colour coded accordingly to denote the condition of their logistics infrastructure. In this example, UPS would be the only unaffected 3PL provider. Screen 2 – Identification of Impacted Suppliers The map has automatically zoomed into the disrupted area. The contact information for every supplier is held within OpenText™ Active Community, this includes office or plant location addresses. This contact information can be exported, via an API, as an XML file from Active Community at a predetermined frequency, but at a minimum of once a day to ensure that any newly onboarded trading partners can be accounted for. The adjustable scroll bar underneath the map allows the user to determine which suppliers have potentially been impacted near to the disruption zone. The scroll bar allows the user to select different distances from the epi-centre of the disruption, in this case a 6.9 earthquake. The selected 25 mile radius from the epicentre of the earthquake is then cross referenced against all the supplier locations exported from Active Community. Where there is a match a geo-tagged red pin has been overlaid across the map. In this case we have seven impacted suppliers. We can now select one of the seven highlighted suppliers and review which orders are likely to be impacted, the user selects the red impacted orders button and they are then taken to screen 3. Screen 3 – Identification of Alternate Suppliers The orders from the selected supplier chosen in screen 2 are listed below the map and the associated order information would be extracted from OpenText™ Active Orders. There are seven impacted orders that will need to be addressed, ie alternative parts suppliers will need to be identified quickly. The user would select one order from the list and then select the alternate supplier button where five alternative suppliers are listed (and highlighted as green geo-tagged green pins on the map). The user would then review the list of alternate suppliers and depending on chosen criteria, for example fastest delivery time, can then select the most appropriate supplier to fulfill the order requirement for the Bangkok plant location. In terms of the benefits that this executive dashboard could provide: Earlier warning of the likely impact of part shortages across a supply chain Faster understanding of the potential impact of supply chain disruptions across both internal and external supply chain operations, e.g the condition of logistics networks Faster decision making and contingency plans to be executed so for example alternative suppliers  can be identified quickly so as to minimize plant downtime Ultimately aim to minimize supply chain disruptions and avoid production downtime I have only provided a high level overview of the DMS concept in this blog post, learn more about B2B integration and how it provides increased levels of flexibility, visibility and collaboration.

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Enterprise World 2016: Top Instagram-Worthy Spots in Nashville

While you’re in Nashville, TN for OpenText’s Enterprise World 2016, you’ll undoubtedly want to capture memories of “Music City,” whether you sample the great food, check out some honky-tonks or pick out a pair of cowboy boots. Other times, you might want to take center stage for a few selfies, and Nashville’s got a beautiful cityscape to help with that. In this post, you’ll find a list of the top spots in Nashville to take amazing photographs! Instagram-Worthy Spots in Nashville I Believe in Nashville Mural One of the most iconic series of murals in Nashville, “I Believe in Nashville” is a slogan and graphic composed by artist Adrien Saporiti that pioneers a change in thought about the city in its entirety. As Saporiti noted for The Tennessean, Nashville is more “than just cowboy boots and rhinestones.” It features a plethora of cultures that have blended together to create a unique identity through the food and music. The murals have been featured in a variety of national magazines and as backdrops for celebrity selfies. You’ll find them all over the city at the following locations: 2700 12th Avenue South, 1402 Clinton Street, 1306 McGavock Street and 917 Woodland Street. Pretty as a Picture Tucked right in the corner of Montrose and 12th Avenue South is Draper James, the flagship store for Reese Witherspoon’s clothing line. The exterior’s beautiful white brick walls are nicely complemented with a blue and white striped pattern on the south wall, where several fashion bloggers and fans of Ms. Witherspoon have snapped their Instagram photos. Check it out and pop in the store for a look at some timeless Southern apparel! Located on 2608 12th Avenue South.  Berry Hill’s House of Blues Studios If you want to get some photos with famous faces, travel to the neighborhood of Berry Hill. It feels like another town entirely but it’s worth the drive when you get to see painted portraits of famous musicians such as Dolly Parton, Elvis Presley and Jimi Hendrix! Take a picture beside your favorite celebrity musician at 517 E Iris Drive at the yard fence beside Studio C.  Willie Nelson Wall Texas-born Willie Nelson moved to Nashville in 1960 and released his first acclaimed album after two years of living there. As a tribute to his success and iconic presence in the genre of country music, local artists painted the Willie Nelson wall on Almond Street behind the Hampton Inn & Suites. Located at 399 Almond Street. Parthenon 100 years following the State of Tennessee’s entry into the Union in 1796, city representatives organized the Tennessee Centennial and International Exposition to commemorate the completion of the Parthenon, a full-scale replica of the Parthenon in Athens, Greece, as tribute to the longstanding progression of the city. It is said that Nashville was known as the “Athens of the South.” It’s still a fitting moniker. Inside, you will find a reproduction of the Athena Parthenos statue that’s 13 m (42 ft) high. Located in Centennial Park.  Printer’s Alley One of the most recognizable sightseeing areas in Nashville, the alley is home to various honky-tonks and dive bars. It used to be an actual printer’s alley, where multitudes of printing businesses operated. Over time, the bars and honky-tonks moved into the location to support the stream of workers. Eventually, the printing businesses disappeared altogether, leaving the bars and explosive music scene behind. Catch all the action on Third and Fourth between Union and Church Streets. Antique Steam Locomotive in Centennial Park Locomotive #576 currently sits in Centennial Park as a monument to the Nashville, Chattanooga and St. Louis railways that ran through the region for 107 years. The locomotive is receiving a lot of attention in the news as local locomotive clubs are lobbying to have the steam engine restored to its former glory. Located in Centennial Park.  Elvis Presley at Legends Corner Take a photo with Elvis! If you happen to visit Tootsie’s Orchid Lounge, head next door to Legends Corner to see this tourist attraction. Try a little boogie with Elvis and snap a photo! Located at 428 Broadway. Shelby Street Pedestrian Bridge At night when the lights are turned up, the Pedestrian Bridge crossing the Cumberland River is a true spectacle to see. Turn your camera to night mode and be sure to grab some pictures of this gorgeous structure. Located off of 3rd Avenue South on the western side. Alternatively, access the bridge from S 1st Street. Be sure to tag us in your photos as you post them #OTEW We’d love to see your impressions of Nashville while you attend Enterprise World 2016.

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The Cloud: Bigger and Better at Enterprise World

Cloud Enterprise_World

If your business is already operating applications in the cloud or is considering adopting cloud for EIM applications, you will find many opportunities at Enterprise World to advance your plans. The Cloud is everywhere at Enterprise World this year! If you would like to better understand our cloud strategy and meet with the leaders that manage all parts of our cloud, join us at: CLD-100 OT Cloud: Strategy, Offerings, and Talk with the Experts on Wednesday morning. This panel session will offer you the opportunity to learn more about all aspects of our cloud operation and to ask questions. Directly after this session we will head to the Elite Lounge where you will be able to enjoy a coffee and talk with the cloud experts one-to-one. For those that want to dive deeper, there are several sessions that are aimed at helping you with the details of working in the cloud: CLD-200 Enterprise Managed Services in the OpenText Cloud provides a deep dive into the services that are provided when your applications are managed in the cloud. It will describe service levels, operational standards, security and compliance processes. CLD-201 Total Cost of Ownership Benefits in the Cloud provides guidance on how to evaluate your total cost of ownership on-premises and in the cloud and evaluate the possible savings for your organization. This session features a customer describing how they went about analyzing TCO for 2 systems on-premises and in the cloud. CLD-202 Embracing the Cloud in the Public Sector is a customer panel session where customers will share what they are doing and how they are advancing through the use of cloud applications. This interactive session will provide high value for all Public Sector and customer service focused organizations. ECM-223 Top Questions you need to ask when upgrading ECM to the Cloud will provide answers to some of the top questions when considering a move to the cloud as you upgrade to Release 16. You will leave this session with a clear understanding of the path to cloud success and have a chance to ask the experts about your particular situation. CEM-201 Strategies for a Successful DAM Implementation on a Cloud Platform shares practical advice on managing media in the cloud including architecture, metadata, ingestion of content and administration. Cloud is very popular for media management customers and this session will provide great practical advice. Do you want to have 1:1 practical advice for your own organization? Now is the chance to spend quality time with our Professional Services and Managed Services experts. Book a private session with our experts – go to the Professional Services area in the Expo Hall to request the time that works for you. If you don’t have time to fit full breakout sessions into your schedule, there are several Theatre sessions running in the Professional Services Expo Hall Theatre. Check the daily schedule for a 15 minute short session on:  TCO in the Cloud, Trends in Cloud Implementations, Upgrading to the OpenText Cloud and an overview of Managed Services in the Cloud. Networking: Meet with other customers who have experienced the cloud through all of the networking events and sessions. Meet with our executives and experts in booked meetings, in the Expo Hall, or after breakout sessions. We would love to speak with you in more depth. This is the best work week of the year for us as we get the opportunity to speak with you and learn together. Please take the time to talk with us, and with your peers and have a wonderful Enterprise World. See you there! To register or get more information visit our Enterprise World site

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Enterprise World 2016: Nashville’s Top 10 Food & Drinks

This year, OpenText is proud to host Enterprise World 2016 in “Music City U.S.A”—Nashville, TN. While everyone knows about Nashville’s country music scene, you may not be aware that the city is also home to some of the finest cuisine around! Here’s a list below of a top 10 must-try signature food and drinks to help you make the most of your time in Nashville. Immersed in a stream of photographs and food articles, this blog post was, admittedly, difficult to write. I grew hungry and found myself distracted from my task. I’d take a bite of the sad little sandwich I made for lunch, and long for the savory Southern comfort food outlined below. Top 10 Food & Drinks in Nashville Bushwacker: Although this signature drink originated from St. Thomas, the U.S. Virgin Islands or Pensacola, Florida (depending on who you talk to), it’s now a Nashville favorite. Part milkshake, part cocktail, with a mix of Rum or Kahlua and a shot of coffee. It packs a powerful punch when prepared in some popular Nashville restaurants—the brain freeze could be due to the substitution of whiskey for rum or how many you’ve downed without realizing it! Sample the Bushwacker at places like Broadway Brewhouse or Edley’s Bar-B-Que. Meat & Three: Meat & Three is the traditional arrangement of food on an entrée, where one chooses a single meat from a selection of steak, pork chop, fried chicken, catfish or country ham, then picks three sides (such as Mac ‘n’ Cheese, potatoes, vegetables or corn). Ignore the carbs and savor the flavors at Monell’s Dining and Catering or Arnold’s Country Kitchen. Sweet Potato Pancakes: Southerners love sweet potatoes. Sweet Potatoes are an unexpected, but perfect complement to this traditional breakfast, and taste amazing when smothered in syrup. Grab a few layers of sweet potato pancakes from the Pancake Pantry or Puckett’s Grocery & Restaurant. They top off their pancakes with pulled pork! Sweet Tea: Wash down a pulled pork or brisket BBQ meal with the refreshing staple of Southern drinks, Sweet Tea. It’s basically an iced tea with a dash of sugar to sweeten it up. According to many, the best sweet teas are found at places like Hattie B’s Hot Chicken or The Stillery. Hot Chicken: Did you know that in the South, chicken is also called yard bird? “Hot chicken” is either thigh, breast or chicken wing marinated in buttermilk, battered and fried, then coated in an intense cayenne pepper paste that gives the hot chicken its signature red color. It’s safe to say that this is a spicy one! Try the original hot chicken from Prince’s Hot Chicken Shack or Hattie B’s. Chili Mac ‘N’ Cheese: Mac ‘N’ Cheese dish is an iconic Southern comfort food tradition. The addition of green chili peppers to some Mac ‘N’ Cheese dishes in Nashville knocks this one out of the park. Find the best Mac ‘N’ Cheese at Park Café or Fat Bottom Brewing. Red Velvet Cake: Another Southern staple—this time of the dessert variety—is Red Velvet Cake, which takes its signature red layers from either beets, brown sugar, extract or red food coloring, depending on where you sample it. The ingredients are combined in a way that produces the lightest, fluffiest interior, topped with cream cheese frosting. Savor the flavor at the Cupcake Collection or Sweet 16th Bakery. Farm Burger: What kind of meal is an all-in-one breakfast, lunch and dinner? A farm burger, of course! Originating from Pharmacy Burger Parlor in East Nashville, this burger pays homage to the creativity and ingenuity of chefs who always look for ways to reinvent the old. Featuring a Tennessee patty on a bun with bacon and ham, and topped with a fried egg, this is a burger you won’t want to miss. Try it at the Parlor or Burger Republic. Fried Catfish:  It’s not exactly the most aesthetic seafood out there, but when brined, battered and breaded in cornmeal, then fried, the catfish meal is one to try. It looks like fried chicken, but isn’t greasy since cornmeal doesn’t retain much oil. In short, the taste is addictive. Be prepared for seconds! Typically served with traditional Southern sides such as mashed corn, potatoes or slaw. Find fried catfish at places like Arnold’s Country Kitchen or Loveless Café. Bacon Old Fashioned: I couldn’t resist adding in at least one drink that pays homage to good ole bourbon from neighboring Kentucky. The Bacon Old Fashioned features a trifecta of flavors—the salty, smoky and sweet of bacon, coffee-pecan and maple syrup—all in combination with the smoothness of a bourbon whiskey. Watch bartenders dressed in prohibition-era clothing prepare your Bacon Old Fashioned with a bit of flair at the Patterson House. It’s not quite a dinner-and-a-show, but you’ll be glad you ordered it all the same. As you cruise through the streets of Nashville looking for a place to whet your whistle or stomp your feet, remember to stop and smell the bacon and order some traditional Southern fare. I’ll be envying you! Snap pictures of your Nashville food and tag us with #OTEW.

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Meet The OpenText Experts: Stephen Ludlow

Today in Meet the Experts, I speak with Stephen Ludlow the Senior Director of ECM Product Marketing for OpenText.   What excites you most about the industry right now? I’m most excited about how organizations are overcoming ECM adoption barriers and extending ECM into business processes and applications as part of their digital transformation. What does the digital world mean to you? Digital is about organizations creating new business models, using productivity to be more competitive and digitizing the customer experience to differentiate themselves. Are you ready for Nashville and why? Absolutely – we have a complete program prepared that ranges from elemental technical training all the way to high-level sessions for seasoned practitioners. Why is this going to be the best Enterprise World yet? Because this Enterprise World is really turning the focus toward learning – which is the real reason people come to Enterprise World. What will customers learn about your product area at the event? In addition to gaining insight into a host of new ECM capabilities, they’ll learn how to successfully deploy ECM directly from OpenText and customer experts. What will you be showcasing/demonstrating? Coming on the heels of the recent Content Suite 16 launch in Release 16, we’ve got a wide variety of demos and sessions spotlighting new features and use cases. What are the must see sessions on your product area? There are well over 40 sessions and panels dedicated to learning about Content Suite so it’s hard to pick, but here are the ECM essentials: ECM-100 ECM Strategy and Product Direction: Re-Thinking ECM for the Digital Enterprise ECM-201 Product Update: Smart UI – Content Suite User Interface ECM-301 How To: Extended ECM Platform Developer Workshop ECM-212 How To: Insights from the In-House Upgrade to Content Server 16 at OpenText And, finally, what is your favorite country singer/song? Steve Earle – I Ain’t Ever Satisfied Stay tuned for our next installment of Meet the Experts. And, don’t’ forget to sign up for Enterprise World and meet our experts in person. Don‘t miss out!

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Enterprise World 2016: How to Succeed with ECM

ECM

Having attended more iterations of Enterprise World than most, I know from personal experience that every edition of our flagship annual event is a world unto itself; every one has its own unique feel and personality. This year promises to be no different. For the first time I can recall, the OpenText community will be convening right on the heels of a major product release. Back in April, we launched Release 16, the most extensive product announcement in our history. That makes this Enterprise World something special; the perfect forum for customers, partners, and thought leaders to come together and experience a brand new, revolutionary product suite in person. You’ll have a front-row seat to discovering what it can do, how it all fits together, and what it all means to your organization. The focus at Enterprise World this year is squarely on learning: Learning how to maximize your existing infrastructure, learning what’s available to up your game, and learning which trends are going to impact your future. We’re turning the floor over to the product gurus, the solution experts, and the industry thought leaders to teach and educate. If you happened to read CEO Mark Barrenechea’s recent post, you’ll see some interesting numbers; this year we’re scheduling double the number of breakouts, and almost double the number of technical training sessions. From a Content Suite standpoint, that means: How To’s A wide variety of technically-focused “How To” and training sessions covering everything related to Content Suite and ECM, from maintaining to optimizing to upgrading. Honestly, there are so many topics covered, if you’re a practitioner or administrator, you just have to dive in and peruse through. Product Updates What’s new? A lot. And there’s an abundance of sessions devoted to the nuts and bolts that make up the advances in our new and existing solutions. These are the overviews where you’ll get clear, tangible insight on new features and functionality, new integration capabilities, and new use cases. Keynotes Always a strong point at Enterprise World and even more so this year. Again, it’s all about learning, so look for a first-rate assortment of OpenText and industry thought leaders to help you do your job better, increase your understanding of the rapidly evolving information management landscape, and the role our new solutions can play in maximizing your digital enterprise. Connecting My personal favorite activity at every Enterprise World! And we’re making sure there are even more settings to have the conversations that matter to you — answering your questions and expanding your horizons. From interactive customer panels featuring organizations tackling the same challenges and opportunities as you to hands-on demonstrations of Content Suite’s new features at the Content Theater, the experts are all here for you. Let’s talk. Nashville in July…School’s in Where will I be? Hopefully everywhere, but here’s the shortlist of ECM sessions I’m counting on to inspire both my left and right brains: ECM-100 ECM Strategy and Product Direction: Re-Thinking ECM for the Digital Enterprise ECM-201 Product Update: Smart UI – Content Suite User Interface ECM-301 How To: Extended ECM Platform Developer Workshop ECM-212 How To: Insights from the In-House Upgrade to Content Server 16 at OpenText Enterprise World 2016 is shaping up to be an epicenter in re-thinking ECM and its role in digital transformation. The next-gen solutions, the best practices, and the thought leadership will all be there. Now all we need is you. Take a few minutes to read about the new possibilities for ECM in the digital enterprise and plan on learning more—much more—in Nashville. See you there!

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Learn How to Walk the Digital Line at Enterprise World

Enterprise World

You know the why and the what of going digital, but how do you actually start walking the walk? This July at Enterprise World in Nashville, you can learn how to use your existing software and infrastructure with OpenText™ Release 16 to take your enterprise to the next level. With over 200 breakout sessions, 40+ training courses and Professional Services experts in our booth, you can create a custom agenda to match your goals. Our recommended how-to custom tracks are below: Take the First Step: If you are planning to upgrade to Release 16 this year, you should plan to attend how-to sessions such as: (BPM-202) Moving Up to Process Suite v16 (CEM-200) Upgrade Considerations for Moving to OTMM v16 (ECM-232) ECM Customer Panel Session: Upgrading to Content Suite 16  Define Your Path: If you are in the process of defining your EIM strategy, take in how-to sessions like: (BPM-301) Building EIM Solutions with Process Suite (B2B-201) Automate Procure to Pay with OpenText Active Applications (EIM-203) Delivering Electronic Medical Records PLUS – The Industry experts will be hosting 5 user group sessions where EIM strategies will be discussed. Optimize Your Total Cost of Ownership (TCO): If you want to improve your TCO and make the most of OpenText Professional Services programs, attend sessions such as: (CLD-201) Total Cost of Ownership Benefits of the Cloud (EIM-201) Optimize Your Investment with OpenText Services Programs After your sessions, come to the Professional Services booth where our experts will help you plan a program that fits your needs. Meet the Experts at Enterprise World Visit our Professional Services experts in Nashville to find out how you can: Realize your EIM strategy: Look beyond software to design and build end-to-end solutions that support and optimize your key business processes. Our services teams are in the best position to help you realize your EIM strategy. Optimize costs: Our Optimize services programs can help reduce your TCO by placing management of your OpenText software in expert hands. Upgrade to Release 16: Upgrading your existing OpenText or a legacy system? We have the tools and expertise to help you do it on-prem or as a hybrid or cloud deployment. Migrate to the OpenText Cloud: Move to the cloud and focus on what you do best while your infrastructure is in the best hands of the only team that is 100% Release 16 certified. Breakout Sessions We’ve added 100% more technical sessions this year and now have more than 200 to offer! We’ve organized them into 12 tracks with 3 different areas of focus: Business and Strategy – Staff pick @ EW: (ECO-104) Ready for SAP SuccessFactors – Solutions for the Digital Workforce Developer – Staff pick @ EW: (CEM-301) Media Management – System Monitoring, Troubleshooting, and Logging Practitioner – Staff pick @ EW: (FNS-202) Compliance Have a look at the breakouts already posted, and make your selections. Training For an even more in-depth look at the how-to of going digital, learn how to deploy and use OpenText Suite 16. We are offering an exciting 3-day pre-conference Enterprise World Training Program July 9-11, with plenty of opportunities for hands-on learning about Suite 16 and OpenText best practices. Whether you are returning or new to Enterprise World, you can learn how to use your existing software and infrastructure with OpenText Release 16 to bring your enterprise to the next level. Enterprise World is where you can learn how to walk the digital line!

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Meet The OpenText Experts: Marco de Vries

Today in Meet the Experts, I speak with Marco de Vries. Marco is the Senior Director of Product Marketing for OpenText™ Business Network. What excites you most about the industry right now? The Internet of Things (IoT). It’s a broad term and concept, but it will have a profound impact on the supply chain, and other business processes. Data movement, integration and analytics are the key to success. There are many IoT use cases that OpenText customers already have a jump start on, because we have the platform required to enable these customer use cases. What does the digital world mean to you? Business as usual isn’t an option. Information is now the currency of the digital economy. Organizations must capture, integrate, share and collaborate with more information than ever before. It means building generative ecosystems and communities of interest. The only way to get there is with a complete digital platform like the OpenText digital platform. Are you ready for Enterprise World, Nashville and why? Is Nashville ready for us… that is the question! Yes, I am ready with a plan for how we are adding more value for our B2B and fax customers than ever before. Why is this going to be the best Enterprise World yet? It’s all about the customer at Enterprise World. For our fax customers, we have 15 focused sessions led by our product and support experts. Add another 28 sessions on B2B for a total of 43 total breakouts for Business Network. This year, Enterprise World is about offering value for all OpenText customers. What will customers learn about your product area at the event? Customers will see our product roadmaps, get the top 5 best practices for their products, tips and tricks on how to optimize their solutions, and much more. What will you be showcasing/ demonstrating? We’re especially excited to demonstrate Trading Grid Analytics, the new solution that embeds OpenText™Analytics for business intelligence with Trading Grid, the leading platform for B2B integration. What are the must see sessions on your product area? • B2B-105 From Zero to Hero: How MillerCoors Transformed Its Supply Chain • B2B-106 Adopting the Power of ‘Marginal Gains’ for Improved B2B Integration • Fax-205 Meet the Total RightFax Solution • Fax-208 RightFax Customer Panel: Peer Best Practice Sharing And, finally, what is your favorite country singer/ song? I’d have to Google a guess. Nothing wrong with country, but it’s not my style. Wait, does Taylor Swift count? Most of her songs are pretty good – but I don’t think they qualify as country. Still not signed up for OpenText Enterprise World? Here is your chance to register!

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Enterprise World 2016: From Engagement to Insight

Enterprise World

The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the next big technology trend. Every organization will make a transformational journey to digital and embrace cognitive systems of insight. This is one of the key themes of our upcoming annual user conference, Enterprise World 2016. We have moved from systems of record to systems of engagement. Systems of record help us protect and preserve our content—from capture through to archive and final disposition. With Enterprise Content Management (ECM) solutions, we can rest assured that information is governed and compliant. New ways to work means that ECM should also foster collaboration, increase productivity, and deliver insights based on enterprise information. People work smarter and not harder, with the right information delivered to them at the right time. To compete in a digital world, organizations require the agility to continually deploy and refine processes. Cognitive capabilities applied to Business Process Management (BPM) creates intelligent BPM. This allows the tens of thousands of processes that are running at any given time to be examined to locate bottlenecks, elevate priority processes, or identify processes that can be automated. There are many examples of how cognitive can be applied to BPM for extreme automation and efficiency gains. Our systems of record (and all the unstructured data in them) were augmented by systems of engagement as new technologies emerged like email, social networks, and collaborative technologies. Within systems of engagement, discovery and dialogue influence the single source of the truth and conversations are communal, replacing documents as primary record types. Customer Experience Management (CEM) technologies are systems of engagement that give organizations unprecedented insight into and control of the customer journey—at any stage, across any channel. Both systems of record and systems of engagement have been extended through analytics. Analytics deliver leading edge capabilities for information companies to mine, extract, and present the true value of their business data. Agility extends beyond processes and into the business network. The efficient, secure, and compliant exchange of information between organizations drives extreme connectivity and the integration of operations to streamline the flow of goods and services across the business network. Connectivity is enriched by collaborative technologies like CORE, a cloud-based platform that connects people with the files and information they need to get things done quickly and easily with secure access to files in the Cloud. Organizations are already combining their portfolios of data with analytics, cloud, mobile, social, and the Internet of Things (IoT) to derive new forms of business value and transform their industries. The adoption of these technologies is part of the movement to systems of insight in the shift to cognitive systems. We’ve designed our latest Enterprise Information Management (EIM) platform, OpenText Release 16, to be more cognitive. Smart meters are embedded into our Business Network, supporting machine-to-machine communications across millions of transactions every month. First responders in the healthcare industry are capturing real-time videos and uploading this into our content server repository. In engineering and construction, we’re working with companies that are deploying drones at construction sites for greater reach, portability, and capabilities. They’re capturing video and telemetry data which is then being stored in an EIM system. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 Being able to mine and build information-oriented applications is the next frontier of EIM. Join us in Nashville from July 11 to 14 to discover how OpenText Release 16 can help transform your enterprise through the application of cognition to information. With more opportunities than ever to maximize your investment in OpenText solutions, Enterprise World is your roadmap to transformation. Register today and take advantage of our special offers.

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Enterprise World Session Spotlights

Enterprise World

This year’s Enterprise World has more than 200 breakouts, technical sessions and more on EIM, Cloud, Analytics, Business Network and other key elements of the digital world. That’s a lot of options! But, don’t panic we’re here to help. As you’re going through and trying to decide which sessions will be best for you, we’re going to highlight some of your options to help you make the best choices. To get you started, we’ve pulled a few highlights together: Exploring Release 16: Explore the features and enhancements of OpenText™ Release 16, a single platform that manages and analyzes the entire flow of information, addressing key areas of the user experience, machine-to-machine integration, automation and other aspects of the digital organization. Understanding Big Data Analytics: Explaining the concepts, architecture and secrets behind big data analytics including columnar databases, calculations in-database, algorithms, complex segmentation and high performance. B2B-101: Hear the top 5 “do’s and “don’ts” when considering the move to outsource your B2B operations from experts and peers. OpenText Cloud Strategy and Offerings: Learn about the OpenText™ Cloud options for your organization directly from the teams that provide them. Don’t forget to check back here regularly as we turn the spotlight on more sessions you won’t want to miss!

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