Enterprise World

BPM is Bigger and Better this year at Enterprise World

Wow, Enterprise World 2013 is really shaping up nicely and I am very happy with the speakers we have secured, to not only share how BPM is evolving in the market, but also at OpenText. First, we have a great keynote session with Jim Sinur, Gartner emeritus and expert in the field of Business Process Management. He is going to talk about how BPM is evolving in order to survive, and hopefully your organization is as well. Don’t miss this session and the great insights from Jim. Keynote: BPM is Evolving in Order to Survive: Are you? Join Gartner emeritus Jim Sinur as this insightful, thought-provokingleader offers his lively and practical views on attaining success in theevolving world of BPM. Jim shares his experiences from working with vendors, users, and analysts for over 30 years.Sometimes contentious, but always insightful and thought provoking, Jimis certain to provide a lively and practical view on how we can all bemore successful if we think differently. Breakout Sessions We have a great list of speakers who will be sharing their real-world successes from implementing our BPM technology. And their stories are very impressive! I am very pleased to announce that we will have PSCU joining us to share their story, which was recently selected for a Global Award for Excellence in BPM and Workflow from the WfMC and bpm.com– way to go PSCU! Wewill also hear from Mercer, Allergan, Farm Credit Services of America,ParsonsBrinkerhoff, Getronics, CIZ, and Whitlock InfrastructureSolutions. Join our BPM experts from R&D, Product Management, and Product Marketing as they discuss: What’s New with OpenText BPM? – Looking Ahead 12 Months Getting Started with Smart Process Applications Real-Time Process Intelligence with managerView BPM Everywhere: The Social App for BPM and CaseManagement Assure for Digital Supply Chain Management: StreamlineAsset Creation and Campaign Execution to Drive Revenue Innovation Lab Interested in a sneak peek at our latest UI innovation and providing feedback in how we can make it even better? Join us at the innovation lab. In the Innovation Lab at Enterprise World 2013, you will get to try out new and exciting products, and collaborate with OpenText user experience designers and researchers to shape the future of our products. Business Process Management (BPM) Unified User Experience Help us shape the next generation of BPM products by providing feedback on our new modern look and feel, layout designer, and HTML 5 controls. Your participation will help us create a more engaging, robust, and intuitive experience for end users, partners and customers. Techie Tuesday Sessions You have asked for more technical sessions and we listened. Join us on Tuesday, for an in-depth look and technical focus on: Building Smart Process Applications Cloud Provisioning and Integration: Lessons Learnedfrom Enterprise Deployments Practical Model Driven Development Expo Hall See the latest releases of MBPM, Case360, Process360 and Cordys live and talk with our solution experts in the expo hall. The Expo hall is a great place to get quality time with the product experts! Networking and Executive Meetings And if all that wasn’t enough, Enterprise World is a great opportunity to network with your peers and your OpenText team. Take advantage of every opportunity to meet with us. Whether you are a customer, prospective customer, or partner, we look forward to the chance to meet with you at this event. We learn from every meeting and this helps us to better understand your business. You are going to have a great time in Orlando and I can’t wait to see you there! Register Now.

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Navigating the Customer Experience at Enterprise World

Ifyou have ever tried to organize a surprise party for your friend, childor significant other, you know it is quite a task to be creative, getjust the right entertainers, plan fun activities for the guests and hopethat they enjoy themselves and your event is all the rage the next dayat work, school or around town. Planningour Customer Experience Management track at Enterprise World is alittle like that surprise party, but on a grander scale, throwing ineducational sessions and one-on-one meetings with customers and partnersas well. Our goal is to provide education, sharing and collaboration, with a bit of fun thrown in. Thisyear’s theme to Ignite, Innovate and Impact your business drove us tofind ways to share our insights with you in three fulfilling days. So grab a coffee, soda, tea or beverage of choice as I navigate the CEM frontier for you. Techie Tuesday Not 1. Not 3. But FIFTEEN discussions just for the techies in our midst! Forthe developer, administrator or technical user of the CustomerExperience Management products, we have organized 3 sessions with anopening topic and 5 tables to delve into your product specifically. At each session, find your table, join your peers and let the learning begin! Table 1: Web Experience Management Table 2: Media Management Table 3: StreamServe Table 4: Portal and Tempo Social Table 5: Web Site Management Session 1: Upgrades – Thistechnical focused section is designed to take a look at the most recentrelease of the CEM products and give tips and tricks to devise anupgrade checklist. Learn about configurations and extensions to streamline your move to the current release. Session 2: Integrations and Extensions – This session will focus on the user experience design and adoption of key extensions and integrations to other products. This deep dive session will discuss how you can extend your products further. Session 3: Architecting Optimization – Get in tune for the next big project with this technical session. Joinother architects to learn keen ways to tune-up your products and learnsome how-to tricks for higher scalability and faster response times ofthe product. CEM Sessions on Wednesday & Thursday Keynotes: On Wednesday, we continue the technical discussion with roadmaps and switch gears for two business level tracks. We begin the day with Main Stage Keynotes from guest speakers and OpenText Leadership. Rightafter lunch, we will host a mini-keynote session for CustomerExperience Management, where we have organized a “View on CEM” for you. The mini-keynote will tease you with discussions that will continue into more in-depth breakout sessions. CEM – Innovation Joining us this year for our mini-keynote is Bruce Temkin. Brucehas been helping companies embrace the customer experience methodologyand will have a TED-Talk like session to enlighten us on the Innovationsin CEM. CEM – Vision Following Bruce will be Anthony Gallo, VP CEM Product Unit, sharing the future of CEM at OpenText and the strategy behind it. CEM – In Action Listen as Hybris shares the customer experience journey through an example of commerce in action. Get inspired to implement some of these key ideas in your industry. CEM round table – Each speaker will then sit down along side a member of the content team at Taco Bell for an in-depth discussion on key challenges facing organizations today and what to do to exceed the customer experience. Breakouts: After the mini-keynote, we will have 4 CEM tracks running simultaneously. Each track is designed to stimulate conversation and interaction with the audience on a variety of topics. Whether you want to continue the technical discussion or look for business oriented sessions, we have something just for you. Track 1: DEFINING a VISION This track is designed to cover the latest roadmaps and map it to the customer journey. ATTRACT – rich media is the hot topic today to attract visitors to your website and build brand awareness. Learn more about Media Management and how media can be woven into WEM, Portal, Social and CCM today. CONVERSION – getting users to click the “buy” button requires good tracking and personalized, relevant content. Look to this session for ideas on the latest features and upcoming capabilities in Web Experience Management and Portal. Web Site Management roadmap is one to watch for with the new release just around the corner. SELF-SERVICE – continuing the customer journey into self-service portals or personalized communications requires key capabilities of StreamServe. Learn about the latest release and what is coming to take document presentment to the next level. ADVOCACY – social analytics, collaboration and sharing are key to keeping customers, partners and employees building your brand further. This session will cover the newest release of Tempo Social and highlight the best features to come! Track 2: PLANNING the JOURNEY This track is geared toward the business user or content owners that are planning their digital experience strategy. Learn from other companies who are on their journey and what hurdles they had to overcome to implement a successful vision. Hasbro will discuss their winning digital marketing program Wells Fargo will share insight into defining and achieving great ROI Seagate will look at overcoming obstacles to deliver a great web experience Hydro Quebec shares their inspiration to the employee intranet Track 3: SUCCESS IN ACTION Next up on the hit parade is customer stories. Keyindustry experts will join forces with OpenText customers to sharetheir insights into achieving value with the OpenText CEM products. MARKETING AUTOMATION: ExactTargettakes a look at what’s happening in the digital marketing world and howthe partnership with OpenText will take rich media and personalizationto the next level. E-COMMERCE: Hybris teams up with Fossil for an interactive discussion on multi-channel commerce strategies INTERACTIVE DESIGNS: Sabrae kicks off with a view into their customer self-service portal and Siteworx discusses how to build a business case for a creative user experience design fit for today’s omni-channel world MEDIA IS THE FUTURE: Oracle and 20th Century Fox share their use of rich media in their organization FROM DOCUMENT PRESENTMENT TO PERSONALIZED COMMUNICATIONS: Irish Dairy Board looks at the value of content a little differently when streamlining their digital communications. We have also planned session on CLOUD, MOBILE and the TEMPO SOCIAL innovations. Innovation and CEM Labs and Meetings Justwhen you thought you had a full agenda, don’t forget to stop by theexpo hall and check out the latest Customer Experience Managementinformation workflow (we like to call the CEM LAB). Here you will find the process of creating, managing, sharing and publishing content all visible in one location. Can’tmake it through the whole story, don’t worry, we have a time table setthat you can pop in and out as often as you can to see it all. Expo Hall: CEM Lab, WEM, Tempo Social, Media Management, WSM pods Innovation LAB: Get your hands on (and give feedback on) a few new UX designs for CEM products Meet the Experts: Just in case you want some 1-1 time with our engineers, product managers, support or services staff on site, you can request meeting times with your favorite experts. As you can see, in addition to the great entertainment we have in store for you with WILLIAM SHATNER¸ there are many different activities to partake in over the course of the week. REGISTER NOW to ATTEND! WE HOPE TO SEE YOU THERE!!! https://opentext.cvent.com/events/enterprise-world-2013/registration-eab7d5e064c4482ca0d3862bc683a285.aspx

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Everything You Wanted to Know about ECM at Enterprise World

This year’s OpenText Enterprise World conference is better than ever! I am looking forward to a great week ofcollaborating with customers and partners in Orlando. There is somuch going on that I wanted to highlight some of the ECM focused partsoftheevent. Training Sessions:Sunday through Tuesday offers over 30 ECM related training courses. Youcan sign up to learn more about key areas of the portfolio includingadministration, upgrading, records management, developing extensionswith WebReports and ActiveView, and more. Whatever your role or thestate of your ECM implementation, there are training sessions for you.Check out the schedule and register for session Partner Summit: Monday and Tuesday are partner days with keynotes from our executives and partner leadership team. Theykeynotes will be followed by ECM and Discovery breakout sessions thatwill zero in on the topics you have requested. ECM and Discoverystrategy and products, sales tips and resources will be the focus. We’relooking forward to discussions with individual partners on theirspecific issues and requests. Techie Tuesday: We’ve listened to your input! This day has been added to specifically address your requests for more in-depth technical sessions on key topics. These are 90-minute technical deep dives on key topicsthat will help both customers and partners enhance their current andfuture ECM implementations. Topics include: new ways to integrate withECM APIs and UI Widgets, Customizing ECM with WebReports and ActiveView,and advice on scaling and deploying large ECM projects in the cloud oron premise. There are also topics listedin other areas that could be of interest to ECM technical peopleincluding Discovery–Content Migration 101 and Building applications withInfoFusion, in addition to the AppWorks sessions. All these sessionsprovide a great opportunity for both customers and partners to learn andconnect with OpenText product team experts. Enterprise World Keynotes: Wednesday and Thursday morning will provide a set of entertaining and informative keynote presentations from Mark Barrenchea, Muhi Mahzoub, Kevin Cochrane, partners, customers and our very special guest speaker, William Shatner. They’ll be discussing the latest innovations…plus a whole lot more. I can’t give too much away, but I can tell you, you won’t want to miss these sessions! The ECM Track keynote promises to be exciting, educational, and enlightening. John Mancini, President of AIIM, will speak about Information Governance and why it’s imperative that you act now. Nic Carter, lead Product Manager for ECM, will detail key innovations within the ECM portfolio, and we will be joined by a customer and partner who will share their business challenges and how they addressed Information Governance with ECM. This keynote will set you up for the remainder of the sessions within the event, both from a business and technical viewpoint. ECM Breakouts: There are many ECM sessions on Wednesday afternoon in the ECM and Discovery tracks. ECM will also be highlighted and integrated within the IX, BPMand CEM tracks. Our most popular sessions are back Content Server, RM,Email Management, Workflow and Enterprise Connect. In addition, thereare panel sessions where customers share their insights and breakoutsthat help with building applications, integrating with ERP systems, andimplementing in the cloud. I strongly recommend you check out thebreakouts in all the tracks as you will find sessions that will help with both your ECM and Information Governance goals.Tech Talks:Do you want to spend time with our product experts, ask questions aboutyour implementation, and share feedback directly with them? These set of sessions are held in a less formal environment and are designed to let you dojust that. The Enterprise Connect team will be there, as well as theWebReports/ActiveView team, OTDS, Search, Security Clearance, Archive,and Content Server upgrade and deployment specialists. Innovation Sessions: If you are looking to discuss broader issues with your peers, you will love this track. These sessions take innovative approaches to understanding and brainstorming on business issues around the Information Enterprise. There are always surprises and great discussions in these sessions. Industry Breakouts: Thursday we focus on industry specific solutions and implementations.There are quite a few sessions that cover ECM implementations andproducts. Hear from customers and product teams about innovations andimplementations in Public Sector, Energy, Finance, Life Sciences andMedia/Entertainment. These breakouts are a great place to meet with andhear from your industry peers and share best practices. Expo: In the Expo area there will be pods staffed by product experts where you can see demos and ask specific questions. There will be an ECM lab where you can see an integrated demonstration featuring a number of new innovations. In addition, there are some fun games such as the WebReports and ActiveView team contest. If you are not in a session, the Expo is the place to be to get quality time with the product experts! Innovation Lab: Do you want to get hands on with innovations that aren’t yet released and be part of shaping their direction? Sign up early for a time at the Innovation Lab to spend time in the design process for planned innovations. We need your feedbackandyou’ll have some fun with it. Networking and meetings:This is some of the best time at Enterprise World. It’s your chance tomeet with the OpenText team, your peers and other similar organizations.Take advantage of every opportunity to meet with us. Whether you are acustomer, prospective customer, or partner, we look forward to thechance to meet with you at this event. We learn from every meeting andthis helps us to better understand your business. It’s going to be an educational, informative and fun week at Enterprise World this year. I can’t wait to see you there! Not registered yet? You don’t want to miss this event. Register now.

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Why Attend Enterprise World? One Word – Discovery

The leaves are falling, the days are getting shorter, and here in Canada, the temperature is dropping precipitously. That means that OpenText Enterprise World is on its way – as is the opportunity to enjoy some warmer weather in Florida. Enterprise World kicks off on November 17th and wraps up on the 21st. Enterprise World is not just an opportunity enjoy a warm climate, it is also the best opportunity to learn about the OpenText solutions that you already have, about the new things we are doing in Enterprise Information Management – not to mention network and have fun. Current and prospective customers will find a wide variety of ways to learn about OpenText Discovery applications, their use cases and customer successes. Discovery applications use search and content analytics to solve problems in Information Governance and Web Experience Management. We have also been working hard at OpenText to create and document API’s and reusable libraries that make sure that developing and maintaining your own applications can be fast and inexpensive. A few places to learn more about Discovery inlcude: Techie Tuesday Techie Tuesday is the day we’ve set aside to host deep dive discussions on how to integrate, configure and customize OpenText solutions. It’s a rare opportunity to meet with OpenText technologists to get the information you need to get the most out of your organization’s OpenText products. The Discovery track will have three sessions. Two technical sessions around InfoFusion cover creating InfoFusion Applications and using InfoFusion for content migration. The third session is for Web Site developers and Web Site managers. It covers developing effective and compelling site search to improve SEO and content find-ability. These are practical sessions led by OpenText engineers, Product Managers and Consultants responsible for creating and deploying these products. A complete list of Discovery technical sessions can be found here. Break-Out Sessions There are a wide variety of Breakout sessions targeted at Information Management professionals. These sessions will highlight the variety of search and content analytics solutions that make up Discovery. They will also provide insight into the problems we are trying to solve and how we address them. Some of the big-picture issues are outlined in the below SlideShare. A complete list of Discovery break-outs can be found here. Why Attend OpenText Enterprise World? One Word – Discovery from Stephen Ludlow Keynotes The keynote presentations given by OpenText executives are a great way to understand where OpenText is headed from a strategic and product perspective. They are also full of stories about our customers, and how they have been successful in Enterprise Information Management. They are also entertaining and thought provoking. I’m pretty sure William Shatner will be both, and more. Networking Year after year, we hear the same thing. The most valued aspect of Enterprise World is the ability to network, chat and bend the ear of specialists and industry experts in OpenText and from amongst your peers in the wide variety of OpenText customers. This year will be no different. Supporting Discovery and ECM, you will find Product Managers, software developers, consultants, partners, implementers, computational linguists, Information Governance experts and much, much more. We are busy preparing the biggest and best Enterprise World for our 15th anniversary. We look forward to welcoming you, educating you, entertaining you, and most importantly, listening to you. If you haven’t already, please register soon.

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Submitted by Michelle Dufty on October 2, 2013 Are you actively looking for a BPM solution? Just learning about BPM and want to know what solutions are available? Interested in learning how organizations have successfully implemented BPM? Then join us, Wednesday, October 9th at 12:00pm Eastern, at the BPM Open House to learn how to make the most of your BPM investment and deliver real and sustainable results back to the business. Join us as we present how PSCU, one of the largest credit union service organizations in the US, improved their customer service score by more than 100% with the same amount of staff, and realized a $300K savings by implementing BPM. Prior to implementing OpenText Assure, PSCU suffered from a very manual, paper-based customer service process and a lack of visibility into the status of service requests. Customer information was re-keyed into multiple application silos and there was no single view of customer interactions. In order to stay competitive in the market, PSCU needed flexible process-based applications to enable them to provide exceptional customer services. Attendees will also see a demo of the Assure for Customer Service solution, including the self-service portal that customers at PSCU use to enter and track service requests and the work center where CSR’s process requests faster and more accurately with effective case management and collaboration tools. Also, don’t forget to attend Enterprise World in November, to hear directly from Dani Hollis, BPM Manager at PSCU, share her success with BPM. Hope to talk to you on the 9th!

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Back to School on InfoGov

Asstudents hit the books again this fall, many teachers, at least in theprimary grades, will start off the year running through reviewexercises. Reviews not only help the teacher get a read on the class,evaluating the students’ level of understanding, but they also help thestudents start shaking off the slumber of summer—hitting their ‘reset’buttons so to speak. I wasthinking about this ‘reset’ button the other day while packing my son upfor his first year of university, the biggest step we’ve taken since heentered kindergarten (something that seems like two years ago). Whetheryou have kids or not, the back-to-school vibe permeates many aspects ofour lives, and for me, the September reset factor is even stronger thanthe one at the beginning of the calendar year. Fall is an extremely busy time for those of us here at OpenText. We’re slipping into high-gear planning for Enterprise World 2013. As our team’s been working on designing session content to ensure this is the best conference ever, I’ve been revisiting many of the Information Governance knowledge pieces we’ve published this year. With so many valuableconversations on the topic, I thought I’d share a review list I’mdubbing “Back-to-School on Information Governance.” Information Governance 101: Your Reading List We’ve published some extremely valuable whitepapers so far this year. One you shouldn’t miss, a “primer” so-to-speak, is titled Information Governance is Good Business. OpenText CEO Mark Barrenechea discusses what successful Information Governance looks like and strategies to deploy a holistic Information Governance program within the context of EIM. Conversation around data security and the cloud is a hot one. In her blog Whose Data is it Anyway, Lynn Elwood discusses the security risks inherent in off-site cloud storage of enterprise information and the related concerns around data sovereignty, the concept that enterprise information is subject to the laws of the country where it physically resides. In the Information Security for the Modern Enterprise whitepaper, we explore (together with AIIM) the dichotomy of modern security approaches – information lock-down vs. sharing and collaboration. Of course, integral to successful InfoGov is an effective records management program. In a recent independent analyst report from IDC, OpenText Records Management was named a top solution for government agencies. The IDC report focused on vendors that specialize in the distinctive challenges and stringent requirements of the government sector. Further exploring the topic of records management, Liz Kofsky explains why Records Management is the Information Governance Superhero-in-Waiting. Diving in deeper to take a look at how it all works, this ECM demo delves into Information Governance through the “Capture to Archive” flow. This excellent video is one in a series and wonderfully complements the eleventh CEO whitepaper, Information Flows and The Journey: Optimizing Value Chains with EIM. Both are designed to help you discover and optimize information flows across your enterprise. Further Your Information Governance Knowledge at Enterprise World 2013 Andwhile we’re talking back-to-school, don’t forget about the OpenTextequivalent of Homecoming…our annual user conference Enterprise World. Ipromise it will be jam packed with some very exciting announcements,including details around the launch of OpenText Enterprise Content Management 10.5. Thisyear’s Enterprise World is all about helping our customers prepare forthe future and, in fact, we’d like you to take main stage with us! We’relooking for customers who’ve been participating in the Content Server10.5 Beta Program to join us and share your experiences with your peers.If you haven’t signed up for the CS 10.5 Beta yet, it’s running tillOct. 31 and you can sign-up here. Lotsmore to come this fall as we prepare for the launch so I urge you tostay tuned to this blog‑and all our OpenText social channels‑for thelatest on Enterprise World. Like every good student, we should nevertire of learning and expanding our knowledge base. We’re here to helpyou do just that. For the latest in the world of InfoGov and OpenText ECM follow our experts: @alimclarke @l_elwood @JamesStorm @CameronLBrennan @GeorgeH2 @byGregClark @marcdalsole @lizkofsky @ludlow_at_work And OpenText Enterprise World @OpenText and @OTCC as well as the event hashtag #OTEW2013

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We Love IT!

“Ilove these guys because they really care. Their dedication to the 4C’s–Capability, Commitment, Chemistry, Customers–amazes me every day.I’m so proud to be associated with them.” – Pat Harper, CIO, OpenText We Love IT! You know it. Weknow it. In the corporate world, IT simply hasn’t gotten the love itdeserves. Too often, they’re treated as a support service, excluded fromstrategic discussions, and tasked with the impossible. That’s all aboutto change, though. The emergence of the Information Enterpriseis gathering momentum. New relationships and collaborative models areneeded to manage, understand and extract value from the massive volumesof information organizations are accumulating. And a healthy, reciprocalpartnership with IT will be an integral element in it all. That’s the focus of this year’s Enterprise Worldconference: OpenText is bringing business and IT together to explorethe incredible possibilities of this new paradigm, help establish theworking relationships, and forge a holistic path to success througheffective information management. Here’s Your Chance to Share Some IT Love Yes,the tech nerds are about to become everyone’s best friend, and we hereat OpenText couldn’t be happier. After all, we were founded by techgeniuses and, to this day, remain immensely proud of our relationshipswith the IT infrastructure at every one of our customers around theworld. To kick-off this impending step-change in corporate dynamics, wethought we’d have a little fun by shining a well-deserved spotlight onthe unsung heroes that make up IT departments. It’s a contestwe’re calling “We Love IT!” and it’s your chance to share how great yourIT team is. Simply gather your team (or as many members as you can),take a picture, add a sentence or two telling us why they’re so great,and tweet it including the hashtags #WeLoveIT and #OTEW2013 by September27. We’ll get the ball rolling with a photo of our very favoriteIT team (ours!) and some kind words from OpenText CIO Pat Harper(above). Over the next few weeks, we’ll compile all of the submissions on our Facebook page and randomly draw one winner. The prize? Five free passes for your IT team to experience the new world of thinking at Enterprise World 2013. Complete rules can be found here.

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Injecting Some Youth in Aging Applications: Insurance Case Study

Submitted by Michelle Dufty on August 13, 2013 As I engage more with customers in the FSI space, I realize that many lack a comprehensive view of business performance.Most have been dependent on aging legacy systems that don’t integrate information across their business operations. Consequently, these companies do not have an end-to-end view of their customers and aren’t truly customer-centric. Fortunately if you’ve read my blog on “Putting the Super in QSuper”, you’ll know that Smart Process Applications exist not only to solve these types of problems, but to also modernize your application infrastructure with BPM solutions that can be up and running in as little as 30 days. A recent case study we did with AIA Australia illustrates the capabilities of BPM and the potential it offers. AIA Australia is the largest group insurer in Australia, and operates in two business areas: superannuation and individual life insurance. They were reliant on disparate systems, including aging content management and work-flow systems across their policy administration, claims management, and new business underwriting processes. They grew quickly through acquisition, which resulted in many application silos that left management with a poor view into their business performance. In need of a change, AIA decided to replace their lagging technology and migrate to a new platform, choosing the OpenText Smart Process Application for Insurance. The solution not only modernized their processes, but it also gave them the customer-centricity they were lacking. OpenText Client Management for Insurance now runs 100 percent of retail new business, policy services, and group-oriented tasks. Management can now view operational performance across the business in real-time with automated data collection, compilation, and reporting. Furthermore, AIA was able to improve their customer experience and retention by being able to prioritize processes and identify trends impacting service levels. Along with this, there have been significant cost and time reductions that burdened management in the past. AIA Australia has not only been able to revitalize their business processes, but they’ve also been able to recognize value across all of their business operations. An injection of youth was all they needed to gain a 360-degree view of their business to enable growth. To learn more about AIA and OpenText’s Smart Process Applications built on BPM, visit us at Enterprise World in November.

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