Technologies
What is Customer Experience Management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
What is Microlearning?
The name says it all, because microlearning refers to learning in small learning units. Instead of working with an extensive training manual or participating in…
What’s new in OpenText Developer Cloud
The latest announcement by OpenText of Cloud Editions includes exciting updates to the OpenText™ Developer Cloud. Check out the latest updates below. January 2024: What’s…
What’s New in OpenText Vertica
January 2024 What’s New in OpenText Vertica 24.1 The newest version of OpenText Vertica 24.1 (representing the first quarter of 2024) is all about saving…
Get flexible training options to meet all learning needs
You’ve identified a business problem, evaluated options, and invested in a new software solution to address the issue. In order to drive user adoption and…
Transform inbound fax processes with automated capture
Picture this: a large, integrated health system has dozens of employees devoted to manually indexing fax. Due to volume, they’re experiencing delays – from days…
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
Extend the value of OpenText World
OpenText World is a highly focused event offering an incredible opportunity to gain insight from experts and peers about the rapidly changing information management landscape,…
What the old adage “time is money” means to legal review teams
There are a number of ways to understand the “cost” of something, and most definitions of the term begin with money as the chief factor….
How to Search for Numbers and Special Characters in Axcelerate
When I was a litigation paralegal, it was always a hassle trying to search records within an eDiscovery database for terms that included numbers and…
What counts as a duplicate in your eDiscovery software?
Have you ever wondered why so many of your database records look the same even after they’ve been de-duplicated? In our efforts to reduce redundant…
How real-time analytics is enabling the growth of 5G
You may have noticed that 5G is here, there, and … well, not quite everywhere yet. That will change soon, with North American 5G connections…
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