Digital Transformation

Join us for a Free Information Session on how an Automated Supply Chain can help ECM be better

As an ECM practitioner, how much thought do you give to the complex back-office infrastructure that supports your organization’s supply chain? You should; success as a digital enterprise will only come from being fully digital outside and inside. In other words, a fully customer-centric process that draws on information from across the enterprise is great, but it will quickly stall if fulfilment involves chaotic piles of inventory management reports and frantic phone calls. In fact, it’s a recipe for disaster. Go ahead and Google how much money and time it takes to win back a disgruntled customer, especially one who’s now using your carefully crafted social media tools to broadcast their dissatisfaction. Organizations in manufacturing, distribution, and retail face unique challenges when it comes to the supply chain and connecting with suppliers and/or buyers to exchange information related to transactions. Just keeping track of who you do business with, the right person to contact, and if they comply with your standards is a lot work–and that is long before you begin to process invoices and store information in your ECM system! That’s why we’re hosting a unique, free, half-day information session the day before Enterprise World kicks off for the front-office crowd to learn and experience how digital supply chain systems work and what they can add to overall business strategy, agility, and productivity. Please note: This is not a technical session! If you’re involved in anything from marketing to accounts payable to IT architecture, you’ll find the information here valuable. Join us on Tuesday, November 10 for this special educational session on digitizing and automating the supply chain. The session will include an overview of the benefits of automation, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers have transformed their B2B integration program through OpenText B2B Managed Services. The session will be led by Jeff Keefer, Global Director, B2B Managed Services at OpenText. Jeff is an expert at supply chain automation and is a trusted advisor in working with OpenText customers to enable supply chain automation through B2B integration and managed services. Yes, it may not be your job, but no one’s ever suffered from knowing too much about potential benefits, pitfalls, and solutions. And here’s your chance to hit Vegas a day early and gain insight into a whole, new area that really does affect your team’s performance. Plus, you’ll now be able to start peppering development meetings with knowledgeable references to terms like EDI and inventory turns! Looking forward to seeing you there.

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All Digital All the Time—Why No Enterprise is Safe from Disruption and Some will Not Survive

We hear a lot about Digital Disruption, the new mantra of the coming apocalypse. Yet disruption doesn’t have to be cataclysmic. In fact, many organizations are embracing it as a new way of working and the increasing number of Chief Digital Officers are making it their business to lead their enterprises safely along uncharted paths. Almost 200 sessions at Enterprise World 2015 will help attendees to navigate digital disruption in their sectors. We specialize in enabling the digital world. Here’s a preview from our team of Industry Strategists. Manufacturing Today’s manufacturing industry continues to globalise operations, reduce costs and embrace complex regional compliance regulations. Combined with embracing disruptive digital technologies such as 3D printing, wearable devices and the Internet of Things, today’s manufacturing CIOs have to overcome an immense digital challenge. CIOs may feel as though they are gambling away their IT budgets on digital projects that provide minimal returns. At Enterprise World 2015, we will be showcasing new cloud, analytics and information management related solutions. The ability for a manufacturer to choose how they manage an enterprise information management environment, for example, in either a cloud or hybrid approach, provides the opportunity for them to scale their IT infrastructure according to the requirements of their business. Increased use of Big Data analytics can provide a deeper understanding or what is going on across a manufacturing operation or supply chain and we will be show casing our latest cloud based analytics solution at EW15. Our Digital Disruption Zone will also showcase how new technologies such as 3D printers and wearable devices can work with OpenText EIM solutions. Financial Services Financial Services is still an industry in flux, routinely testing new business models. A recent Industry Insight blog wrote about a newly licensed bank in the UK, called Atom Bank. They have some capital, and their other asset is an application. That is all. This is amazing when you think about it. It could have happened without smartphones, but they really changed this game. The smartphones of today outperform the fastest and biggest computer of 1985. Essentially they are a small and handy way to deliver chips to you, and you can make a phone call too! And they are easy to carry and fit in your pocket. Of course, it is all in the chips which provide the digital technology. Now Volvo has stated that in the near future if you buy one of their cars, they will provide the insurance. Commercial Banking North American Corporate Banking and Corporate Treasury organizations are facing digital disruption in many flavors, from different directions and in different timeframes. In the short term, a myriad of disruptive regulations, technologies and new players are bombarding banks and their corporate treasury clients, requiring massive, parallel changes to their payment systems. Figuring out a strategy for future proofing a payments environment is critical and partnerships with a provider that’s “been there, done that” in Europe and elsewhere is an important step. Longer term, digital disruption represents both an opportunity and a threat to the corporate banking business. Will the combination of open APIs for financial transactions, distributed ledgers (a la blockchain) and the Internet of Things make banks irrelevant to their corporate clients’ day to day business? Or will the traditional role as a trusted intermediary allow banks to take an even more prominent role in B2B digital commerce as the provider of the equivalent of safe deposit boxes for high assurance digital identity management? Or both? If you have thoughts on these topics, please join us at our Enterprise World Industry User Forums, Friday, November 13, where you will have an opportunity to share with your peers how you are tackling digital disruption in your organization. Public Sector When we talk about digital disruption, our examples typically come from business—Uber, for instance, where technology inspired the execution from the beginning. There were no internal processes to disable, SOP’s to revise, legacy applications to transition or decommission and, most significant, no employees to retrain. These challenges have long impeded government’s ability to modernize. To digitize, public organizations have to apply technology to internal mission-delivery processes—not incrementally automate process steps as they are performed now, in silos, but envision the way they can share information across their functional silos to take giant leaps to cut service delivery times, increase inspection or regulatory effectiveness, improve facility or asset maintenance, investigative efficiency and so on. To read more about how to move to Digital Government, take a look here. Life Sciences The Life Science industries are not immune to digital transformation. In fact, we’re focusing on the emergence of the Information Enterprise: what it is, how to manage it, and why it offers unprecedented opportunities for everyone involved, especially in a world of increasing regulatory scrutiny. As in previous years, there will be content useful for the traditional Life Sciences and Healthcare industries, with added focus for other FDA-regulated enterprises in Food Safety, Cosmetics, and Tobacco. Learn specific information management solutions and strategies for our industry by participating in Breakout Sessions; Customer Roundtables; Industry specific short talks in the Disruption Zone theater; and, Meet Your Industry Peers breakfasts. New this year, we are introducing a Life Sciences user group program for Friday morning, entitled “EIM Best Practices for FDA-Regulated Industries” to discuss best practices and allow for us to learn from each other’s perspectives. So most organizations, regardless of industry are facing the same challenges and are looking for ways to optimize their work and their outcomes. That’s just why we host our annual Enterprise World, to help you create a better way to work. See you there!

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Both Sides, Now—Key Steps to Transforming Government

So many things I would have done but clouds got in my way Joni Mitchell, Both Sides, Now It’s almost 50 years since Joni Mitchell wrote those words, inspired by the sight of clouds from both above and below in an airplane. The song observes that every part of life can benefit from different perspectives. The same is true of government processes. While Mitchell recognized that technology revealed two sides of clouds, many governments are still focusing on only one side of Digital Government. The good news is that we are universally recognizing and moving toward a government experience similar to the way consumers interact with businesses. That is, businesses like Amazon and Uber, who capitalize on what technology can do to improve services, have set the standard requiring interactions that are: Digital Personalized Immediate Transparent Mobile—that is, available anywhere, anytime, on any device While government is generally not quite there yet, most agencies and departments are moving in that direction and local and state or provincial governments are moving especially fast to simplify two-way interactions with citizens. So that’s the bottom of the cloud—the side that we most frequently see when we glance up—but it’s the other side, the one visible from 30,000 feet, where government is languishing. In order to deliver on Digital Government, then, government has to be digital on the inside, too. For a business like Uber, for instance, technology inspired the execution from the beginning. There were no internal processes to disable, SOP’s to revise, legacy applications to transition or decommission and, most significant, no employees to retrain. These challenges have long impeded government’s ability to modernize. But to truly transform, to digitize, organizations have to take the critical steps to apply technology to internal mission-delivery processes—not to incrementally automate process steps as they are performed now in silos but to envision the way agencies could share information across the functional silos to take giant leaps to cut service delivery times, increase inspection or regulatory effectiveness, improve facility or asset maintenance, investigative efficiency and so on. So what’s the other side—the inside—of Digital, Personalized, Immediate, Transparent, and Mobile? Well, it looks something like this: Outside Inside Digital Informed and governed on-line e-forms that populate account folders, centralized auto-classified content governance/reconciliation tied to ERP and mission systems, interactive forums, online chats for questions Personalized Account/case-driven entity/ person-focused accounts that draw together information from all agency sources around that entity for a 360° view inside and outside. Every interaction ties to this file and new services, changes in services automatically notify entities of the change and they can see status of their requests or services in flight Immediate Workflow and AI / analytics-driven decisions where processes are predictable workflows speed delivery; where intelligent intervention is needed, decisions are guided by analytics, access to information is available in real-time and metrics help identify outcomes achieved and bottlenecks to refine Transparent Outcome-focused, metrics and measures service measures are defined, routinely tracked and publicly reported in real-time or near real-time, regulatory results published, non-sensitive information provided as Open Data Mobile Omni-channel (any device access), anywhere, any time for employees in the field and citizens These are, of course, non-trivial changes for most governments and, as technologies and technology accelerators evolve, modernizing processes to take advantage of them will require continuous transformation. Yet none of us want to echo Mitchell’s refrain ‘so many things I could have done…” So as we step into Digital Government, make sure to commit to both sides, now. Hear more about digital disruption in government at Enterprise World 2015‘s government customer panels and in our all-new Digital Disruption Zone.

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We live in exciting times. Digital Transformation is here, Now.

Life Sciences

I’m new to the what we internally call the EcoSystem team in OpenText, having moved into my new role in the last 6 months. Previously to that I spent 15 years in the ever changing world of Customer Experience Management. All that time the EcoSystem LOB was known to me as SAP, Oracle and Microsoft – or in my mind the great space on the mental map that is called the Back Office, where nothing much changed compared to CEM where you had to keep up-to-date on what was the hot new startup / social media network or buzzword that everyone was jumping on board this month (HTML 5, Responsive Design, OmniChannel, Phigital, ….. ). In my new Program Manager role, some of our partnerships have been in place for over 20 years, such as our relationship with SAP, are newer or emerging, and reflect the continuous growth of information in Enterprise platforms and more importantly the growing need to use this valuable information more effectively when approaching Digital Transformation. At Enterprise World 2015 You’ll hear a lot about Suite 16 and Cloud 16 and what that means for all of OpenText’s products including those that our group is responsible for. You will also hear from us about “Simplify: Run Digital”. It’s our key message to our customers and prospects that now is the time to simplify what you do to start transformation into a true Digital Enterprise. Simplify. Run Digital: covers all areas of an organization, from the necessary building blocks of the Platform, accelerating up through the Business and into the world of Transformation. Our sessions at Enterprise World cover all 3 areas, because tackling each one in isolation could lead to failure, really quickly and we believe that you have to consider all 3 (Platform, Business and Transformation) to be truly successful. At the Platform we will announce new products and enhancements as part of Blue Carbon supporting S4/HANA, Fiori and hybris; Microsoft Azure and Office 365; SFDC and of course OpenText Cloud. For the Business, at our Roundtable lunches speak to other customers like Southern California Edison, Man Diesel and Heineken about the success and benefits they have gained with our products. Experiencing Transformation, see live demo’s of the products and in the Disruption Zone experience how new tech like 3d Printing and our solutions are driving transformation. Digital Transformation is happening now, but getting started is not easy and that’s where we can help. We’ll share with you a tried and tested methodology to identify your digital maturity, prioritize the opportunities in your organization, your supply chain and products and finally your customer engagement models. Finally and against common wisdom – in this case, just because it happened in Vegas doesn’t mean it has to stay there. Enjoy Enterprise World 2015!!

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Discover the Future of Embedded Analytics at Enterprise World

Whether you are looking to build smarter “data-driven” customer applications or tap the power of Big Data to beat the competition to market, using analytics to deliver better insight is key to any digital strategy. Encompassing a range of approaches from basic reports and dashboards, to more sophisticated advanced analytics for forecasting, optimization and even machine learning (think AI), the analytics landscape is broad – and the bridge between all your data and smarter decisions. Yet to reach all users and deliver sustainable value through both better customer engagement as well as improved productivity, the business intelligence tools of the past no longer work. They don’t scale, they are not intuitive to use, and they often require extensive programming to deploy the most advanced features. Plus many are built on proprietary foundations that make it hard to interface with other systems or easily embed visuals in your favorite app or device. The embedded revolution Just as embedded processors (and cheap memory) sparked a new generation of smart systems and consumer devices like the smartphone, embedded analytics —enabled by solutions like the OpenText Information Hub (iHub) along with advances in big and small data processing, open source projects like BIRT and Hadoop, and rich APIs – has the potential to change the face of many categories of applications (and devices). Think hyper personalized and portable customer experience, or smarter trading grids that anticipate disruptions or automatically seek out the best deal. Or new views into markets or business operations that reveal previously unseen relationships or potential innovations. Meanwhile we are all looking to get closer to our customers, by gaining a true 360 degree view of what they want and how they are interacting with us and each other. This is where the OpenText Big Data Analytics offering (now available in the OpenText cloud!) fits in. Combining advanced and predictive analytics, delivered as an easy to use on premise or cloud offering, BDA aims to bring the power of big data to everyday business analysts, creating one view of their customer base, with a super-fast dedicated analytics data base and pre-built algorithms for handling the most common marketing and operational analyses. Discover more in Vegas The future of analytics is clearly about these types of tools that serve the growing population of “citizen data scientists.” It’s also about delivering insights from new data sources (think IoT) to users on their device of choice like smartphones, tablets or even smart watches. All of these scenarios will be front and center in the “Future of Embedded Analytics” breakout session that Mark Gamble and I will be presented in Vegas. We’ll explore the key requirements for transforming ordinary apps into data-driven powerhouses that can access information from any source, and deliver insights to millions of users. We’ll also look specifically at the role of data in the customer journey, and how analytical apps are becoming smarter and more portable, powered by next-gen predictive analytics, cloud services, and open standards. Plus we’ll showcase our embedded and mobile interfaces—including a behind the scenes look at our latest IoT “activity tracker” demo. Check out information on this and all the breakout sessions at Enterprise World 2015 online at http://www.opentext.com/campaigns/enterprise-world-2015/program/sessions.

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The more things change…Enterprise World’s ECM Message has remained Remarkably Consistent through the Years

It’s that time of year again, Enterprise World 2015 is fast approaching and the entire company is buzzing. Everyone is busy prepping their presentations, finalizing agendas, booking meetings with customers, and, ahem, checking out what else is happening in Las Vegas that week. Yes, we’re moving the whole event to Vegas this year! Personally, I’m excited about the change in venue; Las Vegas has an electrifying energy which will only amplify the impact of Enterprise World. Having been at OpenText for almost 15 years, I’ve lost track of how many times I’ve attended our annual flagship event, but I do recall attending back when it was called “LiveLinkUp” to support our Livelink products. Then it evolved to “Content World,” then came the change to “Enterprise World.” Over those 15 years, a lot more has changed then just the name of the event. We’ve seen a true shift in how organizations do business and the role of digital data in that landscape: Communication channels have widened from phone to email to Twitter and dozens of other possibilities; the rise of mobile devices introduced the concept of being “always on;” offices are more global and virtual, yet manage to be more interconnected; and, of course, there is the monumental explosion in the growth of content. According to IDC, 92% of the world’s data was created in just the past two years. But interestingly enough, with all this change, our ECM message has remained remarkably consistent when I look back at the themes of our annual get-together over the last 15 years. Here are a few examples: LiveLinkUp (Phoenix, 2004): ECM is mission critical LiveLinkUp (Phoenix, 2006): Enterprise transparency reflects the evolution of content management from simply tracking and controlling information to leveraging it for business advantage Content World (Orlando, 2008): ECM is strategic to efficiency, cost management, and compliance As you can see, a pair of constants hold true over the years…Content is still king, and ECM is the key to unlocking its potential. The only difference is that topics we were first broaching in 2006 have grown to become critical business issues in 2015. Namely, it’s now vitally important to be able to access and extract value from all the information your organization controls. The age of the digital enterprise has arrived, and information is the currency and lifeblood of organizational success. This year, Enterprise World continues its mission of helping you effectively and efficiently manage your enterprise information to increase productivity, agility, and competitive positioning. There’s a new way of thinking about ECM’s role in enabling all this, and Enterprise World 2015 is where the OpenText universe is gathering to experience it. Get ready for a host of new product announcements that will accelerate ECM’s integration into back-office systems and the cloud, training sessions designed to help you maximize your investment, and insightful keynotes and analyst panels that will help us all visualize a tomorrow of endless possibilities. The sessions I’m most excited about also focus on this progression of ECM as a fundamental enterprise cornerstone. It’ll be interesting to connect with both experts and attendees on the evolution of content management from simply organizing information to its next chapter of facilitating, aggregating, bridging, and governing enterprise-wide information flows. These are the sessions on my ECM can’t-miss list: ECM-406 Product Update: Transform your Organization by Putting the X in ECM ECM-402 Panel Discussion: Digital Transformation – Another Buzzword or Essential to Survival? ECM-412 Simplify Your Organization’s Digital Transformation with These Proven Steps I look forward to seeing everyone in Las Vegas in November!

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What do Las Vegas and OpenText Content Suite 16 have in common? Both are all about the experience.

If you’ve been to Vegas before, I imagine you’ll agree with me–Vegas is ALL about THE EXPERIENCE. The experience of the lights, the glitz, the casinos, the clubs, the shopping, and, my favorite…the shows. Once you’ve seen a show in Vegas, you will be spoiled forever. They are SPECTACULAR. I’ll never forget my first, one I took in just before jetting home on the red-eye after a week-long conference. After arriving home the next day, suffering from no sleep and a 5 hour delay in Detroit (so cruel), I looked in the mirror only to find I had been travelling with significant evidence (in my hair) of the Blue Man Group’s penchant for audience participation. Yes, now that was an experience on all fronts! And here I am again counting down the days for my next visit to Vegas for Enterprise World 2015, fervently building out the ‘Content Suite 16 show’ for all of you. I can’t promise pyrotechnics and percussion, but I can promise you a new experience you won’t soon forget—a NEW CONTENT SUITE USER EXPERIENCE! The new, roles-based, responsive UI is just one of the many Content Suite 16 highlights we’ll be sharing with you during Enterprise World. If you want to get a sneak peek of what’s coming before you head off to the Entertainment Capital of the World, sign up for our Content Suite 16 Beta Program, it offers an easy to trial option hosted on the OpenText Cloud. Then, when you’re in Vegas make sure to: Join us in the ECM Demo Theater, the place where our Product Managers will be showing off what we have store for you in CS16! This is a great opportunity to tap into insightful demos, feature overviews, and informative 1:1 sessions. And while you’re there, it’s also a great opportunity to take a few minutes to connect and network with like-minded OpenText customers! Take a look at the agenda and add these sessions to your event calendar. Come to one of the many breakout sessions highlighting CS16 innovations. Some sessions to make sure you don’t miss: ECM-410 What’s New in Content Suite 16 ECM-200 Product Update: Newest Advances and Future Developments in Content Server ECM-402 Panel Discussion: Digital Transformation – Another Buzzword or Essential to Survival? ECM-406 Product Update (Panel): Transform Your Organization by Putting the X in ECM This is really just scraping the surface of what we have on deck this year for ECM at Enterprise World 2015. Topping all this great stuff off are the announcements this week that legendary comedian and all-round great Canadian Mike Myers will be entertaining us as our Guest Keynote Speaker and our closing party will take place at OMNIA Nightclub. To say I’m excited would be an understatement. So pack your bags, we promise what we have to share with you will be an experience you won’t want to leave in Vegas!

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Embracing Customer Centricity at Enterprise World 2015

AS2 FTP

Organizations today are competing on the basis of a differentiated customer experience. It is not enough to have the best products or services, but you must now differentiate on the experience that your end users have when doing business with you. After all, a product or service is only as valuable as the way in which its use is realized by your customers. But what does it mean to be Customer Centric? It’s not a technology – it is your Goal; it is a Journey for your customer that is tuned to meet their needs on every device, in every location, in every language, in every CONTEXT where you both interact. Every employee should feel empowered to work in harmony and deliver the best experience to the customer. Achieving this vision allows you to maximize the customer lifetime value – the more value the consumer receives, the more opportunities you have to upsell the customer and gain new customers from positive customer advocacy. Enterprise World 2015 gives you an opportunity to hear directly from organizations around the world that are on their own journey to create a better way to work. The Customer Experience Management track this year is focusing on key areas of digital transformation related to better customer engagement, better, business insights and better employee productivity. We have brought in leading Industry Analysts to share their research and trends happening in the Digital Experience driven world we live in today.  We also have some AMAZING companies sharing their own experiences in strategizing and executing projects to adopt a more digital approach to their business processes and customer/ constituent / partner interactions. You have to come hear their stories! Come join us in the journey to a better way to work – add these highlighted sessions to your agenda: Strategy – CEM 210 will discuss how achieving a customer centric vision requires strategy and architecture decisions. Learning – CEM 102 takes a look at how consumer trends are driving business transformation of business processes and user engagement across B2C and B2B organizations. CEM 101 takes a look inside financial services companies that have to engage their customers across B2B2C complexities. Implemention – The next step after an approved strategy is to identify a key project to get started. Tackling the Digital Workplace is the focus of CEM 112 where a global organization found the answer in implementing better content sharing and content management. Adoption – It takes a village…. employee adoption of a digital transformation can result in amazing increased productivity and customer satisfaction. CEM 100 takes a look at overcoming challenges at getting users to adopt new processes and technologies to be successful. Insights – CEM 110 is a Fireside Chat that delves into the importance of insights (from analytics to interactions) to innovate how you work inside and outside the organization Two key Technical sessions are related to Upgrading ( CEM 200) and the Roadmaps ( Expo) for OpenText Media Management, Web Experience Management, Customer Communications Management (StreamServe) and the latest PowerDocs application. Roadmaps are hosted in our Digital Experience Theater in the Expo – see the schedule on the mobile app agenda or at the Theater. We are also excited to showcase how 3-D printing can become a part of your communication strategy. Finally, the session on Tuesday titled “Optimize your supply chain with B2B Managed Services” is great if your organization could benefit from improved supply chain visibility and increased digital integration with suppliers or customers. This special educational session will focus on how to digitize and automate your supply chain and include an overview of the reasons to automate, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers transformed their B2B integration program through OpenText B2B Managed Services.

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Enterprise World to Showcase Disruptive Technologies Impacting the Digital World

It’s that time of year again, lots of preparation for our main customer conference of the year, Enterprise World 2015. This year our event is being hosted at the MGM Grand in Las Vegas, where normally the phrase ‘what happens in Vegas stays in Vegas’ applies!, however we would like our customers to learn and take away as much information as possible on how OpenText can help create winning strategies for their digital business. I have been to Las Vegas before, in fact in 2008 as part of a US West Coast honeymoon trip and we ended up taking a helicopter flight over the MGM Grand enroute to the Grand Canyon. Las Vegas is not just a great entertainment destination, many technology focused conferences are held in the city every year. Many companies today feel as though they are gambling away their IT budgets on digital projects that give minimal returns. This is compounded by all the digital disruption that is taking place from new technologies such as the Internet of Things, wearable devices, 3D printers and drones etc. Many years ago, CIOs were struggling to deploy complex ERP environments to support their business operations, today disruptive technologies combined with cloud, mobile and big data solutions make their job even tougher. Enterprise World provides companies with an opportunity to learn and understand more about how our Enterprise Information Management (EIM) solutions can help define and support a world leading digital transformation strategy to support a business. Last year was my first opportunity to attend Enterprise World and the customers that I was hosting during the event said it was one of the most worthwhile conferences they had attended in years. Enterprise World provides the ideal environment to learn how our solutions help companies to manage unstructured information, define and manage business processes, improve the customer experience and help companies to connect with each other and securely exchange digital information. One of the key focus areas at Enterprise World is the Expo Hall where all of OpenText’s solutions can be seen in action so to speak. One key addition this year will be the Digital Disruption Zone, a small part of the expo hall where our customers will be able to see how disruptive technologies can be embraced across their digital environments. So for example we will have live demonstrations exploring how big data analytics can be accessed and represented on a wearable device, how the Internet of Things provides real time tracking of people moving around the Enterprise World conference and how an enterprise content management solution provides a central hub for accessing digital files that can be sent to a 3D printer. I have spent some considerable time discussing disruptive technologies over the past 18 months or so and it will be great to show our customers how OpenText can work with these technologies. In addition we will have a Ted Talk style presentation theatre within the Digital Disruption Zone. Now this should be interesting as I will be presenting in the Ted Talk theatre, one presentation on disruptive technologies and another on how EIM supports today’s manufacturing industry. There will be many other presentations from OpenText’s industry team but as with any Ted Talk presentation, they will be kept short, no more than 15 minutes, and will be informative. I will record my Ted Talk sessions and post online after the conference for those that are not able to make it in person. In addition to the Ted Talk sessions there are a number of other ways that you can interact with the industry team here at OpenText during the event. We will have a dedicated area set aside in the breakfast room every morning of the conference, so if you would like to meet with your industry peers then this is a great way to start your day. We will also be hosting a number of industry workshops on the Friday morning. This will provide a chance to further network with industry peers, learn about key trends in the industry and how OpenText are embracing these trends and hear from companies on how they have deployed OpenText solutions. I, and my fellow industry colleagues, will be at the conference all week so please try and connect with us if you can. Needless to say I will be tweeting extensively during the week and feel free to follow me @markmorley. As well as the Expo Hall there will be some exciting presentations in the main conference room and if the room is anything like last year’s venue, it will be standing room only! If you haven’t registered for the event yet, there is still time, please click here and the link will take you to our dedicated conference landing page. Look forward to seeing you in Vegas.  

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Digital-First Fridays: The Digital Supply Network

Digital makes it possible for the smallest company to participate in the global economy. Disruption is lowering barriers to entry, which results in higher levels of competition. Based on stiffer competition, businesses are shifting from a vertically integrated supply chain model to a highly specialized, outsourced network model. In the digital world, these networks will be made up of low-cost suppliers and virtual manufacturers, and will serve niche industries that span the globe. Many products in the future will be built-to-order. Organizations are already realizing the value of customization: you can design your own Goldfish crackers thanks to Pepperidge Farm, NIKEiD invites you to customize Nike running shoes for optimized performance—even Coke bottle labels can be personalized. While this new environment of hyper-differentiation provides exciting ways of engaging customers, it is also requiring companies to radically overhaul their supply chain processes. As companies specialize and outsource, operations need to scale, shift, and contract depending on business and market requirements. New channels need to be leveraged and new markets serviced. To be able to differentiate, organizations need to have agility and flexibility built into their production lines. This calls for the digitalization of end-to-end processes across the supply network. The benefits of digitalizing processes are many: costs can be reduced, turnaround times improved by several orders of magnitude, errors minimized, and new channels and new routes to the customer can be explored. The Digital Supply Network with Customer at the Hub Increased flexibility and agility are the keys to success. Digital leaders are achieving this by digitizing core business processes and adopting emerging technologies. They are automating processes and delivering 24/7 engagement with self-service capabilities. B2B integration is providing the sophisticated synchronization of data and transactions for the automated exchange of goods, commerce, and information. Analytics are giving the enterprise incredible insights for supply chain optimization and end-to-end supply chain visibility. The Internet of Things (IoT) promises to further enhance the richness of supply chain information, creating networks that are intelligent and instrumented. Managing all of this information across a collaborative platform is the key to optimization and B2B integration in efficient, secure, and compliant ways. To meet the challenges of the evolving supply chain, the digital enterprise will depend on digital technology for increased global collaboration, seamless communication, real-time insights, and execution. The digital workplace will have to accommodate these shifts in the market and the technical expertise required to manage disruptive innovations. Supply networks will have to be optimized to satisfy customers and drive competitive advantage. The transformational Digital Workplace is the topic of the next post in this series. Find out how you can capitalize on digital disruption. To learn more, read my book, Digital: Disrupt or Die.

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Enterprise World 2015: Your Best Bet for Enabling the Digital World

Both business models and entire markets are being disrupted by digital technologies, a changing workforce, a global marketplace, and digital consumers. Organizations need to evolve and operate at the speed of digital or face the risk of losing market share and becoming obsolete. As well as being at risk however, these disruptions are presenting the enterprise with enormous opportunity. Enterprise Information Management (EIM) empowers businesses to capitalize on digital disruption to become business leaders and outperform their peers. That’s why we’re focusing on “Enabling the Digital World” at our upcoming annual user conference, Enterprise World 2015. This year’s event runs from November 8 to 13 at the legendary MGM Grand in Las Vegas. I can’t think of a more fitting place to exchange best practices and stories of success, release new products and services, and discuss the pace of digital innovation and transformation. When most people hear “Las Vegas” they think immediately of casinos and gambling. When I hear Las Vegas, I think about how this world-class city has transformed itself from a gambling mecca to not only a family vacation destination but also the convention capital of the world. For most of our customers, they are still making that transformation to a digital enterprise and our job at Enterprise World will be to enable them to succeed in a Digital World. The conference kicks off with training and a Partner Summit, where we’ll host more than 500 OpenText partners. The conference officially opens on Tuesday afternoon in the Enterprise Expo. By the end of the week, more than 2,000 customers, partners, and staff will have attended hundreds of training sessions, keynotes, breakouts, customer reference roundtables, and meetings. Our customer call for speakers has just closed and we had more than 70 of our customers submit proposals to speak about their OpenText implementation. Why is it important to have our customers present at Enterprise World? Because we understand how valuable it is for our customers and partners to hear from their peers about the same or similar types of business challenges they face—and how they are using our EIM portfolio of technologies to overcome these challenges. Enterprise World will give you a one-of-a-kind opportunity to gain valuable insight into succeeding in a Digital World. At the conference, you’ll have a chance to: Listen to visionary keynotes and product roadmaps. Attend training, breakout sessions, and workshops to ensure that you’re getting the most from your OpenText investment. Shape the future by collaborating with OpenText executives, engineers, user experience designers, and researchers. Join the conversation and meet the wider OpenText community to trade tips and share best practices. Perhaps most importantly, you’ll get the chance to connect directly with the team of OpenText experts to ask questions, make suggestions, and tell us how we can help you. Join us at Enterprise World 2015 and discover your organization’s greater potential. Register today and save.

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OpenText Featured in the Financial Post

Early in September, I wrote about how companies can remain true to their culture in the fast-paced digital age. The piece was featured in the Financial Post. Here’s an excerpt from the article: “Digital will create the new corporate winners and losers, regardless of incumbency. It will create the largest labour displacement and migration in modern times. I suspect 100 million jobs will be displaced or migrated. A changing staff means a changing staff dynamic; it means we run the risk of changing what we stand for. …In my experience, the most enduring companies are those in which the corporate culture is so engrained it becomes the soul of the organization. OpenText’s culture, soul and vision lie at the heart of every aspect of our corporate mission: To enable the digital world. We help organizations digitize their information and business processes to gain competitive advantage and provide a holistic view of their operations. It’s a formula that’s continued to work for us amid unprecedented change and digital disruption, and it’s no coincidence it comes from a company with Canada at its core.” Read the full article.

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See Big Data Analytics in Action

Not since the mashup of chocolate and peanut butter have people been so excited about two great products that fit great together: Analytics and the Cloud. Earlier this month, OpenText announced Big Data Analytics in The Cloud,  an all-in-one software appliance built for business analysts that need to access, blend, explore, and analyze data fast without depending on IT or data experts. The need for Big Data Analytics should be obvious. Businesses need to understand their data requirements. They need to digest hundreds of tables and billions of rows of data from disparate data sources. With a powerful analytics tool on their side, companies speed up their time to value with the ability to integrate data from multiple sources to get a single view of their business. No complex data modeling or coding is required. They can clean, enrich and analyze billions of records in seconds and apply advanced and predictive techniques in a visual, intuitive way. But seeing is believing. This is why we have assembled a demonstration video that shows just how Big Data Analytics works and some scenarios that may mirror your own needs. Check out the demonstration here: And if you are interested testing out Big Data Analytics yourself, we have also a free trial available.  

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Data Driven Digest for September 18: Money and Finance

This week marks the 133 anniversary of the opening of the Pacific Stock Exchange in San Francisco. The establishment was created to serve the interest of businesses that struck it rich mining for gold during the California Gold Rush. Nowadays, businesses mine for data hoping to strike it rich by analyzing that data for clues about how to best serve their customers, streamline their operations, or gain a competitive advantage. In honor of those financial pioneers, this week we offer three different visualizations of financial data. Eureka! U.S. Fiscal Responsibility   In 1789, the United States established its first loan to pay salaries of the existing and future presidents and the Congress. As our friend Katy French (@katyifrench) posted in Visual News this week, bean counters in Washington kept great records and even produced stunning visualizations to represent trends. The graphic above represents the Fiscal Chart of Debt and Expenditures by the U.S. Government between 1789 and 1870. Note the spikes in military spending during the War of 1812 and Civil War as well as the first major accumulation of debt in 1861.   Euro Spending How do Europeans spend their paychecks? That was the premise of a recent data plot developed by The Economist (@TheEconomist). Based on data sets from Eurostat entitled Final consumption expenditure of households by consumption purpose, The Economist found life in the Euro zone is quite diverse. Living in Lithuania? Your budget is dominated by food and clothes. Lithuanians also spend more per capita on alcohol and tobacco than the rest of Europe. Meeting in Malta? Forget about eating at home. Nearly 20 percent of Maltese spending goes toward restaurants and hotels. Spaniards spend the least on their transportation. Germans spend more on their furnishings than their E.U. neighbors   World Population Based on Income Our friends over at Pew Research Center (@PewResearch) have come up with an interactive visualization based around the paradigms of income and how it relates to world population. For example, the map above shows the density of people living under what they term as a middle income. By middle income, that means your daily wages are between $10.01 and $20. According to the map, 13 percent of the 7+ billion people in the world are middle income. The map has a second option that reveals the percentage point change in that population between 2000 and 2011. It’s a fascinating study on both financial statistics as well as data maps. The income groups are defined as follows: The poor live on $2 or less daily, low income on $2.01-10, middle-income on $10.01-20, upper-middle income on $20.01-50, and high income on more than $50; figures expressed in 2011 purchasing power parities in 2011 prices.

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Digital Engagement: A New Business Requirement

Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding more from the brands they love, and their tolerance for anything but a seamless, engaging, and compelling experience is flagging. In a digital world, organizations must digitize their customer journeys, from initial interest through to purchase and follow-on service or support. The best way to do this is to shift to a digital marketing strategy. One that creates consistent and compelling customer experiences at every touchpoint through omni-channel delivery, responsive design, and targeted communications and information. Digital technologies have introduced new customer touchpoints and increased opportunities to engage. Since consumers often use more than one channel to interact with a brand (in some instances they use five or six), delivering uniform and relevant messages across all channels is crucial for return on marketing investments and customer satisfaction. Omni-channel focuses on meeting consumer needs by pulling together programs to provide a cohesive brand experience across channels, platforms, and devices. To borrow from Bruce Lee, digital design should “be like water”. You put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle. You put water into a teapot, it becomes the teapot. The same holds true for digital experiences. The transition from desktop to device to point-of-sale should be fluid. This is achieved through responsive design. Customers don’t see individual devices or channels; they look for a consistent and familiar brand experience that delivers relevant content. Nirvana on the customer journey is realized when a company anticipates the needs and wants of a customer and serves up targeted and tailored content, products, or services, in the moment of need, wherever the customer is. Organizations that can predict customer behavior have a better chance at fulfilling consumer needs. Analytics—or analyzing data collected across various touch points of the customer journey (transactions, interactions, social media sites, and devices) helps organizations discover valuable customer insights so that they can offer more personalized and satisfying experiences. The most effective way to target different audiences is to use messages that focus on products and services with the greatest appeal for each segment. Using dynamically generated customer communications, organizations can create and automate their marketing campaigns. When correspondence is part of a digitized process, end results are gains in efficiency and the ability to create superior customer experiences. As one of the foundational suites for Enterprise Information Management (EIM), Customer Experience Management (CEM) aims to create a richer, more interactive online experience across multiple channels without sacrificing requirements for compliance and information governance. CEM brings together all of the technologies required to re-architect back-office systems, consolidate customer data, and create digitized front-end experiences. Digital engagement starts inside the firewall and extends outside the enterprise and all along the supply chain. In the next post in this series, I’ll explore how the supply chain is being disrupted and how enterprises can digitize key processes for greater collaboration, information exchange, and business agility. Find out how you can capitalize on digital disruption. To learn more, read my book, Digital: Disrupt or Die.

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SIBOS 2015 – Our favourite agenda so far

Well, it’s this time of the year again. It feels Boston wasn’t long ago and now we’re looking forward to a great time in Singapore very soon. Last year’s agenda was spot on in terms of Corporate Banking, Real-time payments, standardisation and new distributed instruments; now we see various conference agendas looking at the first real-life examples and use cases. Diaries are filling fast, heads are spinning with the large amount of information to absorb and after that we know there will be that long list of action items to do at the end of the event. So, my recommendation here it let’s get ahead now and structure some best practices to make it all a bit easier. From one regular SIBOS delegate to another… I have tried to pick in advance which conference sessions I will attend, peppered with meetings and impromptu network opportunities in between. Not all sessions are designed for the pragmatic banker – my personal favourites are the ones showing real-life stories and lessons learned from Financial Institutions and Corporates. The key topics I would recommend you focus on are those that are the most relevant for the next couple of years: Enjoy Singapore the day before That’s the rule number one of any smart SIBOS attendee. Not only you can enjoy the prime location (roof of the Bay Sands Hotel anyone?), but also helps reduce jet-lag and assists with a good night of sleep before the event kick-off. Enabling innovation through ISO20022 Beyond SEPA and a couple of other use cases, ISO20022 enables innovation in a number of markets and banking services. The coffee machine That’s my second favourite activity really – especially with jet-lag, early morning briefings and late night events. Impact of real-time payments on banking systems & Straight-Through Processing We hear every week about the benefits of real-time payments for consumers, both existing and up-coming implementations, however we hear little about how Banks turn around their legacy middle and back-office payment processing platforms into true Straight-Through end-to-end machines. Networking Lounge 1 That’s always the best spot to sit down, rest the legs for a few minutes, write down the last few people’s names and key topics in my notes (useful tip – avoid writing on the back of business cards !) Practical examples of real-time payments for corporates Consumers and B2C is the original goal and obvious winner for real-time payments, however we’re not hearing a lot about “what’s in it for corporates and SMBs?”. This subject is slowly converging with the world of Treasury integration through APIs. Wholesale Digital Banking The digital experience is extending from the electronic exchange of information (payments, trade finance, securities) into the reality of client and counterparty communication and relationships. While there are a number of digital initiatives out there for self-service, readiness testing etc, where (and who from) do we see examples of where the industry is going with the biggest lever for revenue: human and social relationships. Come and meet us at SIBOS We are helping 250+ financial services firms as well as 55,000 Corporates and SMBs to meet unique client requirements, mitigate operational risk, and expand into new geographies with 600,000 Counterparties. Our experience in core financial service segments such as securities, cash management, commercial finance, card processing, merchant services and insurance makes for interesting discussions – so come and talk to us. We can discuss and debate how to reduce the cost and complexity of client delivery and accelerate speed-to-market and time-to-revenue with our real world experiences. If you are looking to do any of the following, let’s talk. Decreasing time-to-revenue: differentiate with operational excellence; add value for corporates, increase their business outcomes Regulation: overcoming the challenges of implementation and identifying new opportunities Digital Transformation: digitising transaction services processes; enabling rapid client on-boarding and self-service How to meet us? I and my colleagues are currently filling our diaries with meetings and conference sessions. Natalia Lokhova can arrange an appointment: nlokhova@opentext.com. We are also at the annual AFP conference the following week, so if you are there that is another chance to meet up.

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Analytics in the Cloud: No Hardware, No Coding, No Punch Cards

Data analysis has come a long way. The British Census of 1911 was the first to use automatic data processing with the advent of punch cards that could be sorted by machine. It was also the first census to ask multiple-choice questions, which helped Britain gather and analyze data on various segments, such as the number of carpenters compared to butchers in the country. Since then, data analysis has become so ubiquitous that more data is generated online every second today than was stored in the entire Internet 20 years ago. If your business is going to survive this digital transformation, it needs to quickly access, blend, explore and analyze all data without depending on IT or data experts. The good news is that OpenText is addressing those needs with the launch of its Big Data Analytics in the Cloud. To address the needs of companies seeking Advanced Analytics (a $1.4 billion market, according to estimates from IDC), Big Data Analytics has a built-in high-speed columnar database that provides thousands of times faster performance than traditional relational databases. The software incorporates statistical algorithms, making it easy to do profiling, mapping, clustering, forecasting, decision trees and more without programming. Delivering these capabilities as a managed cloud service reduces investment in infrastructure and maintenance staff. In a nutshell: no hardware to buy and no coding required. You can get all of your data in a single view and the ability to analyze billions of records in seconds. Powerful Enough For All Your Data Big Data Analytics is engineered to read virtually any data source. It includes native connectors for popular SQL databases, an Open Database Connectivity (ODBC) driver for creating custom connections, built-in ability to access flat files and CSV files, and a remote data provider option for loading files using a web address. On top of these powerful tools, Big Data Analytics gives everyday users access to advanced analytic algorithms formerly available only to data scientists. These tools and algorithms are optimized and hard-wired into the product and accessed via a toolbar in the Analysis window (as seen below).   Crosstab allows you to cross multiple data fields – either within the same database table or from different tables – and display the results as dynamic tables and graphics. Venn diagrams visually identify coincidences and differences between up to five data segments for rapid discovery. Bubble diagrams show the distribution of categorical data across two axes of numeric variables. A third variable can affect the size of the bubbles that represent the data. Results of bubble analyses can also be viewed in table form. Evolution analysis shows data progression over time. Visually, evolution analyses resemble bubble diagrams, but the spheres representing data move to show time passing. The user can freeze playback and adjust the time interval. Profile analysis groups values and determines relatedness to a profile segment. Users can easily see how individual attributes contribute to the overall profile. Results are presented in a table that visually represents statistical relationships (known as Z-score). Map analysis displays data on a choropleth map, in which different colors or shades represent the magnitude of data values. Multiple maps with region names are encoded in the product, and new maps can be added. Pareto analysis is the algorithmic expression of the 80/20 rule. It enables users to see if and how their data conforms to that rule.  If only Britain had this kind of technology back in 1911. Perhaps, they could have predicted the British Music Invasion of the 60s or that one day, Tim Berners-Lee would define the World Wide Web. To find out more about how to optimize your data for a digital future, I recommend attending one of the upcoming Big Data Analytics webinars on September 22 or October 15.

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