Business Network

What’s Average B2B Integration Maturity? – Pt 5

B2B integration

A common question that B2B integration services provider are asked is “What are other companies doing for B2B integration?” When talking about B2B integration maturity, we want to know how we compare with our peers. In fact, the definition of being mature is being ahead of our peers. This post, based on a recent report from SCM World entitled “The B2B Integration Path: A Roadmap for Business Value Generation” is about what companies in the middle of the maturity model are doing, and how they got there. 70% of the respondents were scored as being at the middle or analytical stage – making this “average B2B integration maturity” for comparison purposes. The full report, available here, lays out the complete path to maturity. Moving from “Informative” to “Analytical” The second stage (informative) of B2B integration maturity is where companies have to engage digitally with a few key trading partners, so supply chain visibility is limited. In the third stage (analytical), organizations begin to gain “Collaborative insight through the aggregation and analysis of connected digital demand and supply data.” For more on the definitions of the stages, read my post on the 5 Stages of B2B Integration Maturity. So how does a company move from stage 2 to 3? According to our survey, which looks at three aspects of maturity – people, process and technology – there are several things that distinguish stage 3 companies from stage 2 companies. People There are two noticeable people differences between companies at stages 2 and 3. First, companies at stage 3 have developed functional or cross-functional B2B expertise. While only 29% of companies at stage 2 had developed B2B expertise, 78% of companies at stage 3 had. The second difference was the use of dedicated B2B staff. At 61% of stage 2 companies, all B2B staff were shared resources and only 17% had any dedicated staff. But only 22% had no dedicated resources and 78% had at least a few dedicated B2B staff members. Process In the process area, stage 3 companies are differentiated by a significant increase in the percentage of trading partners who are digitally connected and by a reduction in on-boarding times for new digital partners. In the survey, only 34% of companies at stage 2 connect digitally with more than 20% of trading partners, but at stage 3 that percentage rises to 83%. 68% of stage 2 companies report on-boarding taking more than four weeks for a new trading partner and none of the companies at stage 2 could on-board a new trading partner in less than two weeks. While at stage 3, 60% could on-board partners in less than four weeks and 23% had reduced the time down to less than two weeks. Technology In terms of technology, the first shift is in terms of standardization of tools. For 62% of stage 2 companies, the B2B integration toolset is undefined. But the toolset is undefined for only 10% of stage 3 companies. Instead, 44% of stage 3 companies report that core tools are defined and usage is locally consistent and another 42% report that core tools are defined and used consistently across multiple locations. Stage 3 represents a big move away from paper, fax, phone and email as transaction models, with only 11% saying that is their primary model, while 45% of stage 2 companies make that claim. There is a big shift to EDI and Portals with 14% of stage 2 companies reporting that most transactions occur via those modes, while 50% of stage 3 companies have reached that goal. Finally, companies moving from stage 2 to stage 3 report greater levels of ERP integration for transactions with 90% of stage 2 companies having no ERP integration or only have integrated a few transaction types. 61% of stage 3 companies have integrated with ERP for most or all transaction types.   Previous posts in this series: Don’t Be Immature – Impact Your Business With B2B Integration Maturity 5 Stages of B2B Integration Maturity – Pt 1 Does B2B Integration Have Tangible Business Benefits? Pt 2 The B2B Integration Maturity Landscape – Pt 3 First Steps in B2B Maturity – Pt 4  

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First Steps in B2B Maturity – Pt 4

B2B Maturity

Maturing your B2B integration program is definitely a journey. When OpenText commissioned SCM World to conduct a survey companies from all over the world, we were looking for a path companies could follow on their journey. Our goal was to help supply chain, operations and customer service executives see a path for B2B maturity. The full report, available here, lays out a path to maturity. Taking the first step The first stage of B2B integration maturity is where transactions are executed in siloed, reactive processes reliant on manual technology. In the second stage, organizations begin to transact digitally with a limited number of key trading partners. (for more on the definitions of the stages, read my post on the 5 Stages of B2B Integration Maturity). So how do you make that first move? According to our survey, which looks at 3 aspects of B2B maturity – people, process and technology – there are several things that distinguish stage 2 companies from stage 1 companies. People There are two big people differences between companies at stage 1 and 2. First, there is a shift in decision about B2B integration from internal silos (100% of respondents at level 1) to a centralized structure (48% of respondents at level 2). Second, the emphasis for integrated B2B activities moves from completion of tasks (100% of respondents at level 1) to consistency and accuracy (48% of respondents at level 2) and driving awareness of business performance (16% of respondents at level 2). Process At level 2, processes move from being siloed and disaggregated (100% of respondents at level 1) to being connected (82% of companies at level 2). Additionally, the frequency of process digitization increases beyond 25% of B2B transactions (100% of respondents at stage 1) to between 25-89% of transactions processed digitally (41% of stage 2 respondents). Technology In terms of technology, we begin to move from informal and unstructured information exchanges to unilateral exchanges. In the survey, 39% of companies have taken this first action in moving from the transactional (step 1) to the informative (step 2), with another 26% taking more advanced actions. Also, companies began to move from manual transactions with non-digital partners via non-digital means, such as a phone or fax machine to a standardized template (53% increase in respondents from step 1 to 2) or some level of digitization (12% more responses at step 2 vs step 1). Don’t forget to get your copy of the full report here. Previous posts in this series: Don’t Be Immature – Impact Your Business With B2B Integration Maturity 5 Stages of B2B Integration Maturity – Pt 1 Does B2B Integration Have Tangible Business Benefits? Pt 2 The B2B Integration Maturity Landscape – Pt 3

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How B2B Integration Increases Supply Chain Resilience

supply chain resilience

Managing disruption is a constant challenge across today’s global supply chains and one of my presentations at our Enterprise World 2016 conference discussed some of the ways in which B2B integration can help improve the resilience of today’s supply chain operations. Let me step back for a few moments and remind you of why managing disruption across today’s supply chains has become such a high priority for many businesses around the world. In 2011, global supply chains were severely impacted by two major natural disasters, the earthquake in Japan and the floods in Thailand. These events triggered a number of supply chain improvement initiatives around the world which included both operational and information management improvements. Supply chain disruptions over the past five years have brought an element of nervousness to many companies and regulatory bodies have been looking more closely at how companies recover from disasters and what plans they have put in place to try and minimize future supply chain disruptions. Ten years ago companies were focused on disaster recovery however today things have moved on and companies are more interested in how they keep their businesses running during a period of disruption. This process is referred to as Business Continuity Management and this has been one of the fastest growing areas, in terms of supply chain related roles, that companies have been trying to fill in recent years. Business continuity management essentially provides an ability to recover from any given event and this area is certainly becoming important from a competitive differentiation point of view. The person fulfilling this role could also be referred to as the ‘Master of Disaster’, a single point person within a company that employees can go to during a period of disruption and who would be responsible for managing disruption related business processes. As part of business continuity management improvements, companies, especially manufacturers, implemented a number of operational based improvements to their global supply chain operations. For example near shoring production operations, moving production to new markets unaffected by natural disasters, implementing dual sourcing strategies and establishing ‘global plant floors’ so that if production was impacted in one country then production could be ramped up quickly at another location to compensate. You can find more information on these operational related initiatives in an earlier blog. From a B2B and information management point of view, companies have restructured their ICT environments to make them more resilient to future supply chain disruptions. Since 2011, OpenText has seen interest from Japanese customers keen to move away from their home grown software based B2B environments hosted in Japanese data centers to cloud based environments, with information being held in data centers located around the world. For example, a number of Japanese consumer electronic manufacturers have taken the opportunity to not only move their B2B operations to the cloud, but to consolidate numerous legacy B2B networks onto OpenText™ B2B Managed Services platform as well. In addition to moving to the cloud, companies have understandably improved their data backup and recovery processes, improved supplier contact and collaboration processes and looked at ways to improve end-to-end supply chain visibility. In essence, companies have really focused on three key areas relating to improving information management, namely improving flexibility of their B2B infrastructures, improving visibility and improving collaboration. Despite the best efforts of many Japanese manufacturers to improve the resilience of their supply chain operations, a 7.3 earthquake hit southern Japan on 16th April 2016 and this had a major impact on global supply chains. For example Nissan, Toyota, Honda, Bridgestone, Sony and Renesas had to idle their plants to evaluate damage. In addition, the earthquake damaged two Aisin Seiki factories which make body components and die-cast engine parts for Nissan. Further afield, due to restricted parts supply from Japan, Nissan’s UK plant had to implement non-production days and in North America, GM had to idle plants two weeks after the earthquake took place. So this is a good example of how an earthquake can impact manufacturing operations and how disruption ripples around global supply chain infrastructures. It also demonstrates that despite best efforts, further improvements can be made to supply chain disruption management procedures. OpenText has a broad range of Enterprise Information Management (EIM) solutions and based on technology that OpenText deployed in its Election Tracker to monitor public sentiment to the candidates in the US Presidential Elections, I wanted to see if the same technology could be used to help provide improved management of supply chain disruption situations. In summary, the scenario and solution I am now going to discuss in the remainder of this blog, a Disruption Management Solution (DMS), offers a highly graphical and intuitive method for reviewing major supply chain disruptions, identifying impacted suppliers and initiating orders with alternative suppliers where required. I will stress that the following is all conceptual in nature, but the underlying technology to access and present information exists within OpenText’s EIM portfolio of solutions today. In the first screenshot shown below, The DMS dashboard home page consists of two main areas, firstly a window on the left providing a direct feed from recognized and trustworthy news sources highlighting three types of disruption, namely earthquakes, tsunamis and social unrest situations. OpenText™ InfoFusion is used to search natural disaster related websites (news feeds and government agencies) and this information is aggregated and then displayed in the corresponding tab for review. The right hand window is a map plug in, which would be overlaid with various pieces of information from a manufacturer’s supply chain operations. Screen 1 – Impact of Earthquake on Global Plant Locations The DMS, via the InfoFusion connected panel on the left, has detected a significant 6.9 earthquake and the longitude and latitude coordinates of the earthquake are compared with all global plant locations. The plant locations are geo-tagged and highlighted by way of the red pins which are overlaid across the map. The nearest plant to the detected earthquake is located in Bangkok, Thailand. Clicking on the white ‘Thailand’ box shown on the map will take you to screen 2 below. This part of the DMS shows a closer view of the selected disruption location, in this case Bangkok. InfoFusion has populated the two windows to the bottom left, identifying the location, disruption type and scale. The panel to the top right outlines the availability of the local transport infrastructure, namely airports, road infrastructure, rail networks and sea ports. InfoFusion would be used to scour relevant government information services to determine the health of these transportation infrastructures and could supplement this information by reviewing relevant news feeds or social media sites such as Twitter. Once the ‘state’ of each transportation network has been identified then it is graphically displayed via OpenText™ Big Data Analytics (BDA) solution. InfoFusion would poll these news sources at a predetermined frequency and the analytics based graphics panel would be updated accordingly. In a similar way InfoFusion would scour the 3PL news sources and provider websites for information on the health of their service and a simple traffic light system is colour coded accordingly to denote the condition of their logistics infrastructure. In this example, UPS would be the only unaffected 3PL provider. Screen 2 – Identification of Impacted Suppliers The map has automatically zoomed into the disrupted area. The contact information for every supplier is held within OpenText™ Active Community, this includes office or plant location addresses. This contact information can be exported, via an API, as an XML file from Active Community at a predetermined frequency, but at a minimum of once a day to ensure that any newly onboarded trading partners can be accounted for. The adjustable scroll bar underneath the map allows the user to determine which suppliers have potentially been impacted near to the disruption zone. The scroll bar allows the user to select different distances from the epi-centre of the disruption, in this case a 6.9 earthquake. The selected 25 mile radius from the epicentre of the earthquake is then cross referenced against all the supplier locations exported from Active Community. Where there is a match a geo-tagged red pin has been overlaid across the map. In this case we have seven impacted suppliers. We can now select one of the seven highlighted suppliers and review which orders are likely to be impacted, the user selects the red impacted orders button and they are then taken to screen 3. Screen 3 – Identification of Alternate Suppliers The orders from the selected supplier chosen in screen 2 are listed below the map and the associated order information would be extracted from OpenText™ Active Orders. There are seven impacted orders that will need to be addressed, ie alternative parts suppliers will need to be identified quickly. The user would select one order from the list and then select the alternate supplier button where five alternative suppliers are listed (and highlighted as green geo-tagged green pins on the map). The user would then review the list of alternate suppliers and depending on chosen criteria, for example fastest delivery time, can then select the most appropriate supplier to fulfill the order requirement for the Bangkok plant location. In terms of the benefits that this executive dashboard could provide: Earlier warning of the likely impact of part shortages across a supply chain Faster understanding of the potential impact of supply chain disruptions across both internal and external supply chain operations, e.g the condition of logistics networks Faster decision making and contingency plans to be executed so for example alternative suppliers  can be identified quickly so as to minimize plant downtime Ultimately aim to minimize supply chain disruptions and avoid production downtime I have only provided a high level overview of the DMS concept in this blog post, learn more about B2B integration and how it provides increased levels of flexibility, visibility and collaboration.

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The B2B Integration Maturity Landscape – Pt 3

B2B Integration Maturity

In partnership with OpenText, SCM World conducted a survey of 115 companies from all over the world. The goal was to guide supply chain, operations and customer service executives on the journey to integrating and automating B2B resources, specifically people, technology and processes. The full report, available here, lays out a path to maturity., while the excerpt below features the section of the report which summarizes the current B2B integration maturity landscape. SCM World’s B2B integration maturity survey yielded 115 responses from companies representing the automotive, consumer packaged goods (CPG), hi-tech, industrial and life sciences industries, among others.  (More on industry results in my next blog post). The percentage of responses by maturity level represents a relatively normal distribution, centered on an overall average maturity of 2.8, as shown in Figure 5 below. If you missed my post on the definitions of the steps – read it here. The largest group of respondents falls in the Analytical (step 3) category on the B2B integration path. Here, demand and supply use cases come together, beginning the multi-tier integration found in progressive steps. The supply chain data available is more than just simple information, and can be analysed more extensively to generate new business insight. Few companies have separated themselves from their peers at the lead along the B2B integration path. 16% of responding companies achieved an overall score greater than 3.4; only 2% scored at or above 4.0. What separates these companies is their Relational (step 4) approach to B2B integration. Here, the focus shifts towards a real-time approach that keeps pace with what is driving the business. Common toolsets and processes are leveraged to drive collaboration upstream and downstream across a growing network of suppliers and customers. Also notable is the move toward partnerships in managing B2B integration operations. CAPABILITY ADVANCEMENT REQUIRES PARTNERSHIPS FOCUSED ON DEVELOPING COMPETENCIES Outsourcing at least part of your B2B integration operations accelerates the expansion of partner networks, enabling collaborative relationships with other leading companies that drive advancement of all elements in parallel. Of the Relational (step 4) companies, 63% of operations are either fully outsourced (25%) or utilise a hybrid of external and internal resources (38%), leaving less than 38% to be run solely with internal staff. The most consistently present qualities across all of the leaders on the path show that: B2B integration is justified by real-time collaboration with trading partners Cross-functional B2B expertise is more evident within IT and/or the line of business Supply chain data is collected and organised via a collaborative network reaching to at least direct customers and suppliers Fully integrated processes exist with customers and/or suppliers More than 70% of all B2B transactions are processed digitally Previous posts in this series worth a read: Don’t Be Immature – Impact Your Business With B2B Integration Maturity 5 Stages of B2B Integration Maturity – Pt 1 Does B2B Integration Have Tangible Business Benefits? – Pt 2

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A Modern Approach to an Essential Solution: Which Fax Deployment Model is Best for you?

Enterprise fax solutions

Are you ready to upgrade your current fax solution to not just a new but a better way to send, receive and manage faxes? Do you have workflows that are fax-dependent and realize it’s time to make those workflows as efficient and cost-effective as possible? Whether you are eliminating fax machines (finally!) or upgrading to an enterprise fax solution, understanding your deployment options is an important step. Many organizations are beginning to choose IT solutions based on preferred method of deployment. Some organizations want all IT systems to reside in-house or “on-premises.” Others want to leverage the cloud as much as possible to outsource all (or as many as possible) IT activities. An increasingly popular alternative is hybrid solutions, in which part of a software system resides on-premises, but some components are outsourced for efficiency. Enterprise fax solutions are available as on-premises, cloud and hybrid deployment options. But which one is best for your organization? Below are some of the decision factors and business needs that drive each of the deployment models: On-Premises Fax Servers: A fax server is deployed in-house and typically requires the most IT management and resources. Strengths of on-premises deployments include: you completely own and control the environment, data storage and location of the data; typically highly configurable and customizable with strong integration options; includes options for high availability and disaster recovery. On-premises fax server solutions are best when: You have complex integration or security requirements You seek to avoid fax volume/user charges You want to leverage economies of scale You require full control over data storage & ownership You wish to harness your own IT bench strength You are not looking to outsource Cloud Fax Services:  Cloud fax services are part of a pure service deployment model, with no fax software, hardware or telephony required to reside at your site. Faxes are sent and received via email. Strengths of cloud deployments include: fastest and easiest deployment, limited resources required, pay only for what you use, Web Services APIs typically available for integrations, unlimited and instantly scalable capacity, no busy signals, built-in redundancy and automatic failover for faxing. Cloud-based fax solutions are best when: You need to deploy rapidly You seek fast and flexible scalability You want multi-site redundancy for failover and disaster recovery You need or want to outsource fax telephony You have little or over-subscribed IT bench strength You are looking for uptime and telephony SLAs You have a corporate mandate to outsource or “move to the cloud” Hybrid Fax Solutions: In hybrid fax deployments, the fax server software resides at your site (on-premises) and fax transmission is provided as a service (in the cloud). The key strength of hybrid solutions is that the service portion typically includes eliminating the connection of the fax server to the telephone network, often the most complex and confusing part of deploying fax solutions, which in turn removes this responsibility from your IT and telecommunications staff. Other strengths include: all the benefits of an on-premises fax server (ownership, data storage and location, integration capabilities, etc) with the ability to leverage the strength of cloud faxing (flexibility, scalability, no busy signals, built-in disaster recovery and automatic failover for fax transmissions). Hybrid fax solutions are best when: You have complex integration or security requirements You require full control over data storage and ownership You seek fast and flexible scalability You need or want to outsource fax telephony You are looking for telephony SLAs You outsource as it makes sense Still not sure which fax solution deployment model is best for you? OpenText can help.With the best on-premises, cloud and hybrid options in the industry, OpenText has a solution for you.  Learn more.

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OpenText RightFax Certified With Swisscom VoIP Gate

Rightfax

The convergence of data and communications networks via the Internet Protocol (IP) is occurring at an ever-increasing pace. With many government mandates in place to replace analog phone lines with IP telephony, organizations are looking to consolidate equipment and streamline management and administration overhead. The objectives behind this consolidation are simple: reduce IT infrastructure costs and manage all data and communication applications more efficiently. As communication technology is quickly standardizing on IP, there is a natural overlap between those applications that rely on a traditional circuit-switched communications backbone and the evolving IP-based environments. The challenge for organizations is to fully understand how network applications distributed over an enterprise, such as RightFax, can take advantage of newer IP-based approaches to data communications. OpenText™ RightFax Certified by Swisscom using VoIP Gate Swisscom, along with technology partner Inter-Ibex, have eliminated the guesswork of interoperability between OpenText RightFax and Swisscom VoIP Gate by certifying the two solutions together. The powerful combination of Swisscom IP communications and RightFax provides a seamless solution for Fax over IP (FoIP). It ensures that the telephony features operate smoothly during the migration from TDM to SIP technology. Certifications are a crucial aspect of technology and perform a necessary gatekeeping function to ensure that disparate technologies are able to interact with crucial software and applications. Benefits of Swisscom VoIP Gate and RightFax Organizations that are adopting an IP telephony environment may further streamline their messaging infrastructure and enhance the benefits of their existing RightFax fax server by enabling it to support FoIP. COST SAVINGS Future proof both IP communications and FoIP faxing with a certified solution Deploy Swisscom as a central communication system and uniform network infrastructure for voice, data, video, UC – and fax Reduce Total Cost of Ownership savings due to network consolidation Lower energy costs using software-enabled FoIP in virtual environments Support enterprise server virtualization initiatives with 100% software solutions EFFICIENCY Bolster efficiencies associated with managing consolidated network equipment that supports VoIP and FoIP Optimum security, thanks to trusted SIP trunking on Swisscom’s  MPLS-capable IP network (LAN-I) FLEXIBILITY Connection of a central, IP-based communication system to the public telephone network that is FoIP-enabled Scale RightFax with additional channels, capacity, and integrations to meet evolving document delivery needs INTEROPERABILITY & COMPATIBILITY Tested and certified by Swisscom Push consistent fax solution throughout the entire network, including remote locations on Swisscom’s IP platform Strengthen investments made on Swisscom IP equipment that interoperate with the fax server Minimize downtime About RightFax: When it comes to implementing FoIP, market leading RightFax fax server is the proven choice for providing flexible, scalable, and cost-effective FoIP solutions. Known for integrations, reliability, and manageability, OpenText RightFax provides built-in FoIP options, making it easy to deploy, set up, and manage FoIP implementations. Organizations leveraging Swisscom to consolidate resources, reduce costs and reap the other benefits of using their IP infrastructure for faxing will benefit from scalability and flexibility of RightFax as their document delivery engine. About Swisscom: VoIP Gate connects an IP-based communication system (like an IP-PBX or UC server) to the public telephone network. For the connection signaling, VoIP Gate (Voice over IP) uses the Session Initiation Protocol (SIP). Thanks to SIP, VoIP Gate can set up and remove dedicated links in Swisscom’s IP network. Due to the consolidated communication network for voice and data, the planning, implementation and subsequent operation become simpler and less expensive. This solution corresponds to state of-the art technology and satisfies the highest standards concerning security and reliability. About Inter-Ibex: a Swiss based IT consulting firm, active on Fax solutions for more than 15 years. The integration of RightFax solution into the customers’ VOIP infrastructure for a better cost handling and seamless integration of the FOIP solutions in the existing infrastructure is one of our main activities.

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Meet The OpenText Experts: Marco de Vries

Today in Meet the Experts, I speak with Marco de Vries. Marco is the Senior Director of Product Marketing for OpenText™ Business Network. What excites you most about the industry right now? The Internet of Things (IoT). It’s a broad term and concept, but it will have a profound impact on the supply chain, and other business processes. Data movement, integration and analytics are the key to success. There are many IoT use cases that OpenText customers already have a jump start on, because we have the platform required to enable these customer use cases. What does the digital world mean to you? Business as usual isn’t an option. Information is now the currency of the digital economy. Organizations must capture, integrate, share and collaborate with more information than ever before. It means building generative ecosystems and communities of interest. The only way to get there is with a complete digital platform like the OpenText digital platform. Are you ready for Enterprise World, Nashville and why? Is Nashville ready for us… that is the question! Yes, I am ready with a plan for how we are adding more value for our B2B and fax customers than ever before. Why is this going to be the best Enterprise World yet? It’s all about the customer at Enterprise World. For our fax customers, we have 15 focused sessions led by our product and support experts. Add another 28 sessions on B2B for a total of 43 total breakouts for Business Network. This year, Enterprise World is about offering value for all OpenText customers. What will customers learn about your product area at the event? Customers will see our product roadmaps, get the top 5 best practices for their products, tips and tricks on how to optimize their solutions, and much more. What will you be showcasing/ demonstrating? We’re especially excited to demonstrate Trading Grid Analytics, the new solution that embeds OpenText™Analytics for business intelligence with Trading Grid, the leading platform for B2B integration. What are the must see sessions on your product area? • B2B-105 From Zero to Hero: How MillerCoors Transformed Its Supply Chain • B2B-106 Adopting the Power of ‘Marginal Gains’ for Improved B2B Integration • Fax-205 Meet the Total RightFax Solution • Fax-208 RightFax Customer Panel: Peer Best Practice Sharing And, finally, what is your favorite country singer/ song? I’d have to Google a guess. Nothing wrong with country, but it’s not my style. Wait, does Taylor Swift count? Most of her songs are pretty good – but I don’t think they qualify as country. Still not signed up for OpenText Enterprise World? Here is your chance to register!

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Does B2B Integration Have Tangible Business Benefits? Pt 2

B2B integration maturity

OpenText recently sponsored a survey on B2B integration maturity which was conducted by SCM World. We were interested in learning about what constituted B2B integration maturity and what impact that might have on a business. The results, available in this blog, lay out a path to maturity based on answers to the survey from 115 participants from all over the globe. For many organizations, B2B integration is just a means of doing business, a requirement to work with certain suppliers or customers. The survey revealed that companies who have achieved some level of B2B integration maturity have justified their B2B integration investments because it encourages collaborative business growth among partners. (Page 23 of the report) More importantly, the survey showed that the viewpoint of these companies was correct. Those companies who had mature B2B integration programs experienced tangible business benefits over those who did not. Here is an excerpt from the report: Initially, business need for B2B integration is understood, but often companies have yet to see sizeable improvements in business performance. For example, at the beginning of the B2B integration path: 61% have monthly inventory turns of one, or less 66% of companies at the lowest step have 61 days of sales outstanding (DSO), or more 33% are shipping outside of standard process by expediting at least 10% of orders As companies begin their advancement, they are accompanied by metrics improvements, (as shown in the chart below in this blog post). The trajectory of these metrics suggests that performance metrics are positively impacted as B2B integration matures. As companies advance to the analytical (step 3) and relational (step 4) steps on the B2B integration path, key improvements drawn from the study include: 72% of respondents experience savings of at least 20%, as compared to the costs of manual transactions More efficient order management, with 54% of companies expediting 5% of orders, or less Faster inventory turns, with 68% of companies achieving at least two inventory turns per month Better cash management, as 78% of companies at the highest step have 60 days of sales outstanding, or fewer Improvements in stock-out rate and perfect order percentage are also beneficial for advancing companies, as these metrics are reflective of supply chain agility and efficiency. This data coincides with decreased expediting costs, but more importantly creates revenue and profit opportunities by minimizing lost sales and optimizing product flow throughout the value chain. Where metrics have the potential to prove significant value to the business is in calculative metrics such as cash conversion cycle (CCC). The CCC is a conventional metric that, according to Investopedia, “indicates how efficiently management is using short-term assets (e.g. inventory) and liabilities to generate cash”. This is an especially important measure in volatile market conditions, as organizations are under intense pressure to maintain healthy balance sheets and strong cash flows. Ideally, a company’s CCC is as low as possible, with exceptional companies operating at a negative value, by effectively leveraging their supply chains to convert sales to cash prior to the actual transaction. Historically, only a few supply chain stalwarts have sustained a long-term negative CCC – among them Dell, Apple and Amazon. Using SCM World study data, the CCC is calculated for each step of the B2B integration path, based on the range of company responses. The results are quite clear: with each progressive step on the B2B integration path, there is an associated 2-3x improvement in cash conversion cycle. If you missed Part 1 of this series, read 5 Stages of B2B Integration Maturity.

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Unlock the Value of Your Supply Chain Through Embedded Analytics

supply chain analytics

Over the past few months I have posted a couple of blogs relating to the use of analytics in the supply chain. The first one really discussed the ‘why’ in terms of the reasons for applying analytics to supply chain operations, Understanding the Basics of Supply Chain Analytics. The second blog discussed the ‘how’, in terms of the methods of obtaining meaningful insights from B2B transactions flowing between trading partners, Achieve Deeper Supply Chain Intelligence with Trading Grid Analytics. The blogs were written in support of our recently announced OpenText™ Trading Grid Analytics, one of the many Business Network related offerings in Release 16. Release 16 is the most comprehensive set of products to be released by OpenText to enable companies to build out their digital platforms and enable a better way to work. Now those that have followed my blogs over the years will know that I have worked with many analyst firms to produce white papers and studies and I guess it was only appropriate that I should be fortunate to work with an outside analyst on a thought leadership white paper relating to analytics in the supply chain. I engaged with IDC to write a paper entitled, Unlock the Value of Your Supply Chain Through Embedded Analytics. IDC has been producing some interesting content over the years in support of their ‘Third Platform’ model which embraces IoT, cloud, mobile and big data and how companies can leverage these technologies for increased competitive advantage. The aim of our new analytics related white paper was to discuss the business benefits of embedding analytics into the transaction flows across a business network. Compared to other business intelligence and end user analytics solutions, OpenText is in a unique position as we own our Business Network and we are able to introspect the 16 billion EDI transactions flowing across our network. IDC leveraged a relatively new management theory called VUCA which stands for Volatility, Uncertainty, Complexity and Ambiguity to discuss how analytics can bring better insights into business operations. VUCA was originally defined in the military field and for our paper IDC aligned VUCA so that it leverage against a more connected, information-centric and synchronized business network, namely Velocity, Unity, Coordination and Analysis. I am not going to highlight too much content from the paper but here is one interesting quote from the paper. “It is the view of IDC that the best supply chains will be those that have the ability to quickly analyze large amounts of disparate data and disseminate business insights to decision makers in real time or close to real time. Businesses that consistently fail to do this will find themselves at an increasing competitive disadvantage and locked into a reactionary cycle of firefighting. Analytics really will be the backbone of the future of the supply chain.” Now I am not going to spoil the party by revealing any more from the paper!, if you would like to learn more then please register for our webinar, details are provided below. If you would like to get further insights about the white paper then OpenText will be hosting a joint webinar with IDC on 27th July 2016 at 11 am EDT, 5pm CET. This 40 minute webinar will allow you to: Understand how embedded analytics can provide deeper supply chain intelligence Learn how the VUCA management theory can be applied to a supply chain focused analytics environment and the expected business benefits that can be obtained Find out why it is important to have trading partners connected to a single business network environment to maximize the benefits of applying analytics to supply chain operations Learn how OpenText can provide a cloud based analytics environment to support your supply chain operations You can register for the webinar here.

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5 Stages of B2B Integration Maturity – Pt 1

B2B integration maturity

OpenText recently sponsored a survey on B2B integration maturity which was conducted by SCM World. We were interested in learning about what constituted B2B integration maturity and what impact that might have on a business. The research paper, available here, lays out a path to maturity based on answers to the survey from 115 participants from all over the globe. A section of the paper that describes the five stages or steps is provided here. What is the B2B integration maturity path? Based on the results of this research, the B2B integration path framework was developed to trace progressive advancement of B2B integration maturity in organizations across key industries. The B2B integration path framework represents a five step journey for advancing B2B integration maturity by using SCM World study data to identify improvements that must be made to increase maturity in the elements of structure and people (people), tools and technology (technology), and process (process). In addition to enabling you to determine your organization’s current level of B2B integration maturity, the framework also allows you to compare your organization’s level of B2B integration maturity versus that of your peers, across industries and against the broader business community. Routes to maturity on the B2B integration path are varied. True progress is marked by the intersections created with simultaneous movement along the three elemental paths of people, technology and process. The five steps on the B2B integration path are defined as follows: Transactional. Tactical execution of siloed, reactive processes on manual technology Informative. Key trading partners engage in foundational business processes, with limited digital visibility Analytical. Collaborative insight through the aggregation and analysis of connected digital demand and supply data Relational. Responsive network, with integration of most trading partners across multi-tier demand and supply networks Generative. Profitable growth cycles driven by end-to-end digital integration throughout the value chain In my next post, I’ll talk about what the research says about the benefits of moving along the B2B integration path.

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How to Identify the Return on Investment of Big Data (Infographic)

If you are a CIO, you know what goes on at a board of directors meeting. This is not the place to be confused when your CEO asks you a simple, commonly asked question, which requires a simple, accurate answer: “What is the ROI of Big Data costs?” Let’s be honest, Big Data is a big, painful issue. It is often recommended to use just a little information in your dashboard if you want to be heard. But at the same time, you want this information to be accurate, right? That’s when you are happy that your data is big. Why is data size so important? Data scientists, for instance, are always asking for big data because they know how predictive analysis can easily be inaccurate if there isn’t enough data on which to base your predictions. We all know this when it comes to the weather forecast – it is the same when it comes to risk anticipation or sales opportunities identification. What’s really new is how easily any software can access big data. If 90% of the world’s data today has been created in the last 2 years alone, what can we expect in the near future? For starters, the Internet of Things is anticipated to hugely increase the volumes of data businesses will have to cope with. ROI is all about results. Big data is here to stay and bigger data is coming, so the best we can do is to make it worth the trouble. “Cloud is the new electricity,” according to the latest IT Industry Outlook published by CompTIA. But I don’t have good news for you, if you feel comfortable just planning to move your data to the cloud. This is just the beginning. Experts often say that big data doesn’t have much value when simply stored; your spending on big data projects should be driven by business goals. So it’s not a surprise that there is increased interest in gaining insights from big data and making data-based decisions. In fact, advanced analytics and self-service reporting is what you should be planning for your big data. I’ll briefly tell you why: You need to support democratization of data integration and data preparation in the cloud You should enable software for self-service advanced and predictive analytics Big data insights and reporting should be put where they’re needed Why support democratization of data integration and data preparation in the cloud Big data analytics, recruiting talent and user experience top the CIO agenda for 2016, according to The Wall Street Journal; but these gaps will hardly be solved in time, because of the shortage of data-savvy people. Actually, according to analysts, there is an anticipated 100,000+ analytic talent shortage of people through to 2020. So, meanwhile CIOs find solutions to their own talent gaps; new software and cloud services appear in the market to enable business users to get the business insights and advance ROI of big data. Hopefully, someday, a data scientist can provide those insights but platforms like OpenText™ Big Data Analytics includes easy-to-use, drag-and-drop features to load and integrate different data sources from the front end or the back end, in the cloud. Now, I say hopefully because requirements for data scientists are no longer the same. Knowledge of coding is often not required. According to Robert J. Lake, what he requires from data scientists at Cisco is to know how to make data-driven decisions – that’s why he leaves data scientists to play with any self-service analytics tool that may help them to reach that goal. Data scientists spend around 80% of their time preparing data, rather than actually getting insights from it – so interest in self-service data preparation is growing. Leaving the data cleansing to data scientists may be a good idea for some of their colleages, but actually it is not a good idea in terms of agility and accuracy. That’s the reason why cloud solutions like Salesforce are appreciated, because it leaves sales people time to collaborate – adding, editing or removing information that will give a more precise view of their prospects, one that only they are able to identify with such precision. What if you could expect the same from a Supply Chain Management or Electronic Health Record, where data audits depends on multiple worldwide data sources, with distinct processes and with no dependency on data experts at all? In fact, 95% of organizations want end users to be able to manage and prepare their own data, according to noted market analyst Howard Dresner. Analysts predict that the next big market disruption is self-service data preparation, so expect to hear more about it in the near future. Why you should enable self-service advanced and predictive analytics Very small businesses may find desktop tools like Excel good enough for their data analysis, but after digital disruption these tools have become inadequate even for small firms. The need for powerful analytic tools is even greater for larger companies from data-intensive industries such as telecommunications, healthcare, or government. The columnar database has been proposed as the solution, as it is much speedier than relational databases when querying hundreds of millions or billions of rows. Speed of a cloud service is dependent on the volume of data as well as the hardware itself. Measuring the speed of this emerging technology is not easy but even a whole NoSQL movement is advising that relational databases are not the best future option. Companies have been able to identify the ROI of big data using predictive analytics to anticipate risk or forecast opportunities for years. For example, banks, mortgage lenders, and credit card companies use credit scoring to predict customers’ profitability. They have been doing this even when complex algorithms require data scientists, hard-to-find expertise, not just to build but to keep them running. That limits their spread through an organization. That’s why OpenText™ Big Data Analytics in the Cloud includes ad-hoc and pre-built algorithms like: Profile: If you are able to visualize a Profile of a specific segment of your citizens, customers or patients and then personalize a campaign based on the differentiation values of this segment, why would the ROI of the campaign not be attributed to the big data that previously stored it? Forecasting: If the cloud application is able to identify cross-selling opportunities and a series of campaigns are launched, the ROI of those campaigns could be attributed to the big data that you previously secured Decision Tree: You should be able to measure the ROI of a new process based on customer risk identification during the next fiscal year and attribute it to big data that you previously stored in the cloud Association Rules: You can report the ROI of a new recruitment requirement based on an analysis of job abandonment information and attribute it to big data that you had previously enabled as a self-service solution The greater the number of stars shown on the Forecast screenshot above, the stronger the evidence for non-randomness. This is actually when you are grateful for having so much information and having it so clean! Customer analytics for sales and marketing provide some of the classic use cases. Looking at the patterns from terabytes of information on past transactions can help organizations identify the reasons behind customer churn, the ideal next offer to make to a prospect, detect fraud, or target existing customers for cross-selling and up-selling. Put Big Data insights and reporting where they’re needed Embedded visualizations and self-service reporting are key to allow the benefits of data-driven decisions into more departments, because it doesn’t require expert intervention. Instead, non-technical users can spontaneously “crunch the numbers” on business issues as they come up. Today 74% of marketers can’t measure and report on the contribution of their programs to the business according to VisionEdge Marketing. Imagine that you as a CIO have adopted a very strong advanced analytics platform, but the insights are not reaching the right people – that is, in case of a hospital, the doctor or the patient. Let’s say the profile of the patient and drug consumption is available in someone’s computer, but that insight is not reachable by any user who can make the difference when a new action is required. The hospital’s results will never be affected in that case by big data and the ROI potential will not be achieved because the people who need the insights are not getting them, and the hospital will not change with or without big data. This is called invisible analytics. Consider route optimization of a Supply Chain – the classic “traveling salesman problem.” When a sizable chunk of your workforce spends its day driving from location to location (sales force, delivery trucks, maintenance workers), you want to minimize the time, miles, gas, and vehicle wear and tear, while making sure urgent calls are given priority. Moreover, you want to be able to change routes on the fly – and let your remote employees make updates in real-time, rather than forcing them to wait for a dispatcher’s call. Real-time analytics and reporting should be able to put those insights literally in their hands, via tablets, phones, or smart watches, giving them the power to anticipate or adjust their routes. OpenText™ Information Hub offers these capabilities as a powerful ad-hoc and built-in reporting tool that enables any user to personalize how their company wants information and the data visualization to be displayed. You should always ensure that the security and scalable capabilities of the tool you need is carefully selected, because in such cases you will be dealing not only with billions of rows, but also maybe millions of end users. As mentioned at the start of this blog, user experience is also at the top of the CIO’s agenda. True personalization that ensures the best user experience requires technology that can be fully branded and customized. The goal should be to adapt data visualizations to the same look and feel as the application to provide a seamless user experience. UPS gathers information at every possible moment and stores over 16 petabytes of data. They make more than 16 million shipments to over 8.8 million customers globally, receive on average 39.5 million tracking requests from customers per day, employ 399.000 people in 220 different countries. They spend $1 billion a year on big data but their revenue in 2012 was $ 54.1 billion. Identification of the ROI of big data is dependent on the democratization of the business insights coming from advanced and predictive analytics of that information. Nobody said it is simple but it can lower operating costs and boost profits, which every business users identifies as ROI. Moreover when line-of-business users rather than technology users are driving the analysis, and the right people are getting the right insight when they need it, improved future actions should feed the wheel of big data with the bigger data that is coming. And sure you want it to come to the right environment, right? Download the Internet of Things and Business Intelligence by Dresner The Internet of Things and Business Intelligence from Dresner Advisory Services is a 70-page research that provides a wealth of information and analysis, offering value to consumers and producers of business intelligence technology and services. The business intelligence vendor ratings include scores for location intelligence, end-user data preparation, cloud BI, and advanced and predictive analytics–all key capabilities for business intelligence in an IoT context. Download here.

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Building a Vendor Compliance Program That Improves Relationships – Seminar Series

vendor compliance

I wrote recently about how retailers can improve vendor compliance through deduction management. The premise is that by quickly capturing compliance violations and communicating them to vendors, retailers can prevent recurring violations that occur before the vendor is notified by paper-based processes. Deduction management solutions allow retailers to automate the chargeback or deduction process. Because the process is automated, managed, and clearly documented, most retailers implementing our solution process chargebacks faster. Would you believe that this doesn’t harm vendor relationships – it actually makes them better? That is what Stage Stores experienced when they implemented OpenText™ Active Intelligence for deduction management. How is that possible? This question that will be answered in an upcoming seminar series sponsored by OpenText, taking place in New York, Chicago and Seattle in June. Ken Lettre, Vice President of Vendor Compliance and Relations, will be joining us from Stage Stores to share how OpenText Active Intelligence helped Stage Stores increase accuracy, improve vendor response time from three months to three days and greatly improved the relationship between vendor and retailer. You can learn more and sign up to attend one of these June seminars today.

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Don’t be Immature – Impact Your Business With B2B Integration Maturity

B2B integration

It is easy to feel a little resentment when someone tells you that you need to be more mature. Frequently our immediately response is – why would I want to be more mature? Coming from the right person, we might instead ask – what do I need to do to be more mature? If you are involved in B2B integration, you need to be more mature. A recent research study by SCM World, sponsored by OpenText, shows that being more mature in B2B integration has tangible business benefits for your organization. The report also defines some things you can focus on in order to become more B2B mature. Business benefits of increased B2B integration maturity included: • Reduced transaction processing costs • Fewer expedited orders • Higher inventory turns • Lower Days Sales Outstanding (DSOs) • Higher perfect order rate • Fewer stockouts Sounds good, doesn’t it? It answers the “why would I want to be more mature?” The research doesn’t stop there. It allows us to understand what companies were doing to become more mature. It helps to answer the question – what do I need to do to be more mature? Interested in learning more about the benefits of B2B integration maturity, and what you can do to get them? Then join OpenText and Kevin O’Marah, SCM World’s Chief Content Officer, in a webinar on 24 May to learn what enterprises are doing to get these results through B2B integration efforts. Register and you’ll get a copy of the full research study report too!

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Next Generation OpenText Content Suite is Here…You Won’t Look at ECM the Same Way Again

Content Server

Re-thinking ECM Drives Personal and Process Productivity as well as Control It’s happened. Last month saw the release of major upgrades to the OpenText product line, including an incredible new version of OpenText™ Content Suite. Together they represent the most ambitious, extensive launch in OpenText history. Nothing has even come close to this in my eight years with the company and I have to say, it’s a pretty exciting milestone! Of course, I’m most excited about the powerful new edition of Content Suite. Its most important innovations — huge advances in functionality and usability — are inspired by a whole new way of thinking about ECM, its role in the enterprise, and the way knowledge workers interact with, and use information. What’s led to this step change? Take a look around your own office and the answers become clear. People Processes Governance The demographic make-up of our co-workers is tilting toward the digital-native generation, a cohort that’s come of age with simple, instant access to the information they want, whenever and wherever they want it. And they expect to work the same way; they’re mobile, agile, and instantly responsive. As you’ve probably experienced, most organizations are poorly equipped to meet this new approach to sharing, collaborating, and innovating. Used to be, phone calls, faxes, and eventually email provided 99% of the information flow you needed to do your job. Not any more. Digital information is flooding the enterprise in exploding volumes, from ever-diversifying sources. Data generated by everything from social media to the supply chain constitutes an organization’s most valuable asset, if they can use it properly. There’s a critical need to seamlessly integrate, aggregate, and correlate this information to extract full value from it, as well as the people and processes that create it. Unfortunately, working with huge pools of data has a dark side. Digital information’s key strength — mobility— has led to regular data breach headlines. Countless employees put employers at risk every day by transferring intellectual property to unsanctioned, ungoverned apps for easy access. In a world of increasingly complex and far-reaching security, privacy, and compliance requirements, organizations struggle to maintain control over their information with outdated tools, inadequate oversight, and labor-intensive practices.   Content Suite 16 is purpose-built to help organizations solve all these problems. It’s not just a re-launch of our ECM platform, it’s a complete re-think of the purpose and function of ECM within enterprises as they transform to become fully digital. By building on its traditional strengths as guardian, bond, and organizer of information with new usability and integration functionality, Content Suite shifts the focus of ECM toward creating an enterprise-wide information backbone that places people before technology. It can now bridge previously isolated silos and distribute information effortlessly to drive productivity and oversight in three inter-connected areas: Personal Productivity Users want to access, share, and collaborate on business content in the same seamless, simple ways they connect with each other in their private lives. Content Suite 16 creates this environment. With OpenText™ Tempo Box and OpenText™ Core, organizations can finally foster frictionless synch-and-share collaboration on both sides of the firewall in a fully governed ECM environment. Users work the way they want, on their own terms, anytime, anywhere, underpinned by an ECM safety net that manages everything from version control to auditing to application of meta-tags. Content Suite 16 also introduces a new user interface, one that provides a cohesive personal experience tailored to each individual user. Everything related to a subject can be personalized and presented in a simple format based on the user’s role and device. As an example, here’s an insurance industry use case: Through one easy-to-master interface, users can see everything they need to in relation to a claim — account information, completed claim form, feeds from the adjustor in the field, in-line communication from across the company, task lists, and more. All compiled, connected, and shared through Content Suite. Process Productivity In the digital era, we’ve digitized enterprise processes but not done a very good job of connecting them to each other. The information they produce is usually stored in a siloed repository aligned to the process. It’s usually hard to access, difficult to govern, and almost impossible for the business to use effectively. The Extended ECM capabilities of Content Suite eliminate this. They integrate ECM into the lead applications that produce this data (SAP®, Oracle®, Microsoft® and others), connecting silos to aggregate related information and present the full picture of any instance. With ECM fully embedded in the process, governance policies and classification tags can now be automatically applied right at the source. Users are spared from doing the dirty work, yet benefit from the results. Imagine a use case where a user with a decision to make doesn’t even leave the application they’re working in to access the contract, inventory reports, sales figures, and email communication related to a supplier. Think of the increased efficiency, insight, and throughput. It’s all possible now. Control Having all this newly accessible information available to be usedin innovative, far-reaching ways actually creates more risk and inefficiency if proper governance and control isn’t consistently applied at all points. Analysts have always considered information governance to be one of Content Suite’s competitive strengths and Content Suite 16 improves on that. The key is in the ability to integrate governance best practices into both personal and process information flows without impeding productivity. Personal Productivity content — the high-volume, wildly unpredictable result of day-to-day collaboration and creation — is notorious for being high-risk while resisting oversight. Content Suite 16 introduces new capabilities to transparently capture content as it’s created in applications like file synch and share, email, and SharePoint® and automatically apply retention and security policies based on machine learning. Process Productivity data — critical to continuity and records management — can now be automatically classified, tagged, and aggregated behind the scenes as soon as it’s generated. It’s inducted into the enterprise information lifecycle for effortless discovery and use by records managers, legal teams, and LOB leaders. OpenText Content Suite is the Future of ECM Content Suite redefines the role of ECM in the digital enterprise. It creates a seamless cross-enterprise information grid that provides the Personal and Process Productivity gains enterprises need within a framework of Control. Available on premise, as a subscription in the OpenText™ Cloud, or as a managed service, today it stands as the only comprehensive, fully integrated ECM suite in the industry. Take a few minutes to find out more about what we have in store for you in Content Suite 16. Start by erasing your preconceived notions and perceptions of ECM. Then, visualize what transforming to become “digital inside” means to your organization. Chances are, OpenText Content Suite’s innovative new approach to implementing, extending, and using ECM can get you where you want to be.

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OpenText Enterprise World 2016 – More Business Network!

Enterprise World

If you’re going to take time away from your busy schedule to attend a vendor event, that event had better be relevant to your job, your business and the OpenText solutions you use. This year, Enterprise World has more B2B and secure messaging. We’ve reduced the number of keynote sessions and added 300% more Business Network breakout sessions to give you valuable insights, such as: How OpenText™ Trading Grid® Analytics delivers unprecedented supply chain intelligence How to reduce onboarding times by more than 50% and better manage supplier information How B2B mobility improves your supply chain responsiveness How to automate your procure-to-pay and order-to-cash processes How to jumpstart your Internet of Things (IoT) initiatives with pervasive integration and embedded analytics already available in the Grid Here is how you can GET MORE at Enterprise World 2016 More B2B Presence B2B is a leading strategic investment area for OpenText, and this is clearly reflected at Enterprise World 2016. You will find more than 40 Business Network breakout sessions. Check out these and other sessions: B2B Outsourcing Top 5 Best Practices (B2B-101) How to Achieve Global Shipment Visibility in Your Supply Chain (B2B-209) Improving Vendor Compliance and Relationships Through Automated Deductions Management (B2B-211) More Peer Presenters & Networking Attend Enterprise World 2016 and hear real use cases from your industry peers.  Gain insights and best practices from B2B customers, including MillerCoors, KeyBank, Northbay, Sutter Health and more. Check out these and other sessions: From Zero to Hero: How MillerCoors Transformed its Supply Chain (B2B-105) How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Fax Customer Panel: Peer Best Practice Sharing with Northbay, Sutter Health (FAX-208) We are also providing more networking opportunities to help you build valuable professional relationships. More Technical Sessions Breakout sessions will cover detailed product updates and roadmap reviews so you can take advantage of the latest capabilities in your solution, and plan for what’s coming next – OpenText™ B2B Managed Services,  OpenText™ Trading Grid VAN and OpenText™ BizManager™ gateway. Technical experts leading discussions are eager to obtain your feedback on priorities and directions. Check out these and other sessions: Roadmap Roundup: BizManager B2B Gateway (B2B-203) Roadmap Roundup: Trading Grid Messaging Service (B2B-204) BizManager Transformation Mapper Workshop (UTR-1-6612) Get a Handle on Document Exchange: Trends in Connectivity and Communications Protocols (B2B-212) More Support & Implementation Best Practices Solution consultants and support experts will provide practical advice for optimizing your solutions, at all stages of their lifecycle. We will arm you with tips and tricks to be more effective in your role. Check out these and other sessions: The New Experience: Business Network Customer Support Update (B2B-215) Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) How to Get the Most from Business Network Professional Services (B2B-216) More Strategic Direction To be successful, you need to stay ahead of major trends and other disruptive forces. Your B2B ecosystem is no exception. At Enterprise World 2016, you will learn about the impact of digital disruption, the Internet of Things, a bimodal supply chain, embedded analytics, and the movement to cloud and outsourced business models. Turn the buzz into reality and gain practical insights to get started in your organization now—leveraging the investments you’ve already made in OpenText B2B. Check out these and other sessions: Use Business Network Pervasive Integration to Kickstart Your IoT Initiative (B2B-107) Gain Supply Chain Intelligence with Trading Grid Analytics (B2B-207) Assess Your B2B Maturity: Are You Leading or Lagging Your Industry Peers? (B2B-100) More Industry Sessions OpenText understands that industries are bound by common markets, opportunities, and challenges. Learn more from your industry peers at Enterprise World 2016 with the following sessions, among others. Select your industry on the registration page for more. Financial Services: How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Integration for Banks and Corporate Treasury (B2B-104) Business Networks for Financial Services and Insurance (FNS-200) Manufacturing: Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) Improve Your Supply Chain Performance With Supplier KPIs (B2B-208) How Will Digital Disruption Impact Manufacturing (MFG-200) Retail: Improving Vendor Compliance and Relationships Through automated Deductions Management (B2B-211) Creating a 360-Degree View of Your Customers with Big Data Analytics (ANA-101) More Value You will get more value from Enterprise World 2016. In addition to these highlights, expect many opportunities to engage with OpenText B2B experts. Also GET MORE at Innovation Labs, Expo Labs, and Customer Reference Roundtables. And don’t forget the Business Network fax and secure messaging portfolio—helping you manage the exchange of unstructured information. Check out these and other sessions: Using OpenText Capture Center to Integrate Faxes into Your Applications (FAX-204) Best Practices in Deploying Secure Messaging Across Your Enterprise (FAX-202) Simplify & Save Money: Extend Faxing to the Cloud (FAX-201) You can register now.

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Fax in Your B2B Digital Transformation

fax

The journey of digital transformation. It’s likely that your supply chain has already started the trip. If not, then it’s very likely to start soon. Catalysts may be corporate events like mergers and acquisitions; initiatives like supply chain visibility; or IT projects like an Enterprise Resource Planning (ERP) system upgrade. Throughout the trip it’s important to consider your B2B partners — including distributors, transportation carriers, banks, insurance providers, or purchasing organizations — that help you deliver the level of quality in products or services that your customers expect. Your largest partners may already be on a similar journey of digital transformation so you can count on them to move forward with you, perhaps your mid-sized partners are as well, especially those with enough capacity or IT resources to support their B2B infrastructure. But what about your smallest partners? They may have little or no IT resources to support B2B processes and so rely on manual methods for invoices, purchase orders, delivery notices, and other B2B documents. To send these documents they will likely rely on a fax machine. If your business receives these faxes on a regular basis then you may have a community of small partners that could be left behind in the digital journey. It’s time to consider the fax in your B2B environment. According to a recent study, ‘The Current and Future State of Digital Supply Chain’, 48% of respondents rely on fax, phone, and email to interact with supply chain partners. That number reflects a vast amount of manual processes that could simply be accepted as the status quo. Businesses that seek to increase their visibility and transform their supply chain can lose sight of the fax—and the smallest partners as a result. With OpenText™ Fax2EDI, OpenText™ Business Network customers can automate fax-based processes with their trading partners. Cloud-based image capture services transform supply chain documents received via fax or email into machine-readable information, ready for integration into your back-office systems. So the next time you see a B2B document received through a fax machine consider the trading partner on the other end. Will they join in you in the transformation of your supply chain?

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Achieve Deeper Supply Chain Intelligence with Trading Grid Analytics

supply chain analytics

In an earlier blog I discussed how analytics could be applied across supply chain processes to help businesses make more informed decisions relating to their trading partner communities. Big Data analytics has been used across supply chain operations for a few years, however the real power of analytics can only be realized if it is actually applied across the transactions flowing between trading partners. Embedding analytics to transaction flows allows companies to get a more accurate ‘pulse’ of what is going on across supply chain operations. In this blog, I would like to introduce a new offering as part of our Release 16 launch, OpenText™ Trading Grid Analytics. The OpenText™ Business Network processes over 16 billion EDI related transactions per year and this provides a rich seam of information to mine for improved supply chain intelligence. Last year,OpenText expanded its portfolio of Enterprise Information Management solutions with the acquisition of an industry leading embedded analytics company. The analytics solution that OpenText acquired is being embedded within a number of cloud-based SaaS offerings that are connected to OpenText’s Business Network. Trading Grid Analytics provides the ability to mine transaction flows for both operational and business specific metrics.  I explained the difference between operational and business metrics in my previous blog, but just to recap here briefly: Operational metrics can be defined as: delivering transactional data intelligence and volume trends needed to improve operational efficiencies and drive company profitability. Business metrics can be defined as: delivering the business process visibility required to make better decisions faster, spot and pursue market opportunities, mitigate risk and gain business agility. Trading Grid Analytics will initially offer a total of nine out-of-the-box metrics (covering EDIFACT and ANSI X12 based transactions), which will be made up of two operational and seven business metrics, all of which are displayed in a series of highly graphical reporting dashboards. Operational Metrics Volume by Document Type – Number and type of documents sent and received over a period of time (days, months, years) Volume by Trading Partners – Number and type of documents sent and received, ordered by top 10 and bottom 10 partners Business Metrics ASN Timeliness – Number of timely ASN creation instances as a percentage of total ASNs for a time period Price Variance – The actual invoiced cost of a purchased item, compared to the price at the time of order Invoice Accuracy – Measures whether invoices accurately reflect orders placed in terms of product, quantities, and price by supplier, during a specified period of time Quantity Variance – The remaining quantity to be invoiced from a purchase order, equalling the difference between the quantity delivered and the quantity invoiced for goods received Order Acceptance – Fully acknowledged POs as a percentage of total number of POs within a given period of time Top Partners by Spend – Top trading partners by the economic spend over a period of time Top Products by Spend – Top products by economic spend over time Supply chain leaders and procurement professionals need an accurate picture of what is going on across their trading partner communities so that they can, for example, identify leading trading partners and have information available to support the negotiation of new supply contracts. Trading Grid Analytics is a cloud-based analytics platform that offers: Better Productivity – Allows any transaction related issues to be identified and resolved more quickly Better Insight – Deeper insights into transactional and supply chain information driving more informed decisions Better Control – Improved visibility to exceptions and underperforming partners allows corrective action to be taken earlier in a business process Better Engagement – Collaborate more closely with top partners and mitigate risk with under-performing partners Better Innovation – Cloud-based reporting portal provides access any time, any place or anywhere More information about Trading Grid Analytics is available here. You can also learn more about the benefits of supply chain analytics.

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What is a Business Network?

Business network

Companies do business outside of their so-called ‘four walls’.  Meaning, they rely on other businesses to accomplish their objective; hence, the importance of business-to-business (B2B) collaboration.  Companies source raw materials, semi-finished goods or services from other companies to manufacture products or to deliver services.  In turn, they sell those products and services to other businesses, consumers, or patients. Along the path to a finished product or service, many other organizations are involved — transportation carriers, distributors, banks, agents, insurance providers, purchasing organizations and more. The list is long.  Among these organizations, procure-to-pay, order-to-cash, corporate-to-bank and other business processes take place.  It’s a complex trading partner ecosystem, one that is always in flux, depending on current market or geopolitical environments. Supporting all of these business processes, of course, is information.  Emails, orders, invoices, ship notices, customs documents, designs, inventory status, pricing, and more. This list is long as well.  Information flows are necessary to support business flows, although often the business applications that run these business processes are not optimized for efficient information flow — especially when that information comes from many different types of systems, in different formats, sent by different protocols, and in different media (XML, EDI, paper, fax, email, etc).  That is where business networks come in. Business networks are cloud collaboration platforms that extend business processes and applications with the required information flows to digitize and automate key business processes.  Business networks are the fiber that hold the economic tapestry together.  A business network may be focused on a specific business process (e-invoicing), on a certain function (indirect procurement), on a specific industry (Automotive), or on a geographic region (EMEA). Ideally, your business network spans all of the above, delivering flexibility and growth of your digitization efforts into the future, regardless of where they may go — buy-side, sell-side, direct and indirect procurement, multi-industry, and global.  This is the OpenText™ Business Network. OpenText Business Network simplifies the inherent complexities in trading partner ecosystems, by providing a single connection that digitizes all information flows, whether they are suppliers, customers, banks or other valued partners — anywhere in the world. As a result, customer requirements can be complied with, suppliers managed, and organizations can focus on delivering their core business objectives.  OpenText Business Network is comprised of multiple solutions, from B2B integration, community management, procure-to-pay, fax, secure messaging, and notifications to provide a complete portfolio of B2B Managed Services solutions. With Release 16, Business Network goes beyond information flows to deliver unparalleled opportunity for digital transformation across extended business communities.  The OpenText™ Business Network Cloud 16 offers hyper automation, pervasive integration, and deep visibility, enabling leaders in the digital economy to leverage information across their extended ecosystem, incorporating trading partners and business processes. Release 16 represents a $2B investment over a 3-year time period to support digital transformation and create a better way to work.  It represents how OpenText is moving beyond Information Exchange (our former name), with a new Trading Grid Analytics service, broader procure-to-pay process support, expanded trading partner enablers and new mobile interfaces that enable anywhere, anytime access. Begin your journey and explore OpenText Business Network Cloud 16!

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Cloud 16 – A Better Way to Work

Cloud 16

As organizations form their digital strategy, cloud is a critical consideration. Organizations that capitalize on new digital methods will be the ones that thrive; building new relationships with their customers and suppliers, optimizing their processes and creating new revenue streams. These organizations demand speed, agility, flexibility, and scalability that can be realized by taking advantage of cloud and hybrid cloud benefits. In short, they demand a “Better Way to Work.” The OpenText Cloud provides a global, secure cloud environment optimized for delivering Enterprise Information Management (EIM) solutions. We own and operate our own cloud, with a global infrastructure and operations across more than 40 data centers and satellite centers around the globe. Our commitment and expertise in cloud security, privacy and trust are key reasons customers trust us to manage their critical applications and information. We have invested greatly into our cloud and virtually all of our products are available to customers in the OpenText Cloud. OpenText Cloud 16: A Better Way to Work   Cloud 16 extends the flexibility for customers to operate in cloud, hybrid cloud and cloud-to-cloud scenarios. Customers have a plethora of integration and deployment options available to them so they are able to have their business problems addressed exactly how and where they need it. This release includes massive innovation across all of the EIM areas with advances in OpenText Cloud Managed Services, Business Network Services and OpenText SaaS applications. The Cloud 16 Digital Platform: Content Cloud 16: Delivering enterprise content management applications in the cloud to accelerate deployment, provide superior managed services and drive productivity through digital transformation. ECM in the cloud can be easier to deploy and less expensive to maintain than building and hosting your own infrastructure, and it can provide maximum flexibility while freeing up IT resources. It is quickly and easily scalable, so businesses can seamlessly adapt and expand without needing to install new hardware. Making the move to cloud means that IT resources can shift the management of ECM solutions to vendor experts, allowing IT to focus on the business critical operations that can help fuel business transformation. Highlights of Content Cloud 16 include: Managed Services for Content Suite 16- Upgrading and maintaining on premises applications can be a costly and daunting task. Let us upgrade your Content Suite into the cloud and we will manage it for you. Amplify the value of your existing applications and never worry about upgrades again. Content Suite Platform Cloud Edition- Optimized for the cloud, this package lets customers quickly purchase and deploy in cloud and hybrid-cloud scenarios. This new package combines cloud operational efficiencies with the flexibility and configurability you would expect from an on-premises deployment. OpenText Core and Content Suite integration-Customers can now securely collaborate in the cloud with Core and have content governed with Content Suite. Archive Center Cloud Edition- An enterprise archiving service running in the OpenText Cloud as a public cloud service. Customers only pay for what they use each month, based on the number of users that log on, transaction volume, and the volume of storage used. Without the need for up-front investment in infrastructure and software, it offers a cost-effective solution that scales with user’s needs. More information on Content Cloud 16 Experience Cloud 16: Empowering businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. Experience Cloud 16 includes: Managed Services for the Experience Suite so you can upgrade your current implementation into the OpenText Cloud and have us manage it for you. Media Management Cloud Edition brings simple, cloud-based media management that is easily purchased and quickly deployed. Communications Center Enterprise brings tailored Customer Communications as a managed service in the OpenText Cloud. Communications Center CRM provides document generation with Salesforce integration. SAP DAM and SAP Document Presentment are also available as managed services. More information on Experience Cloud 16 Process Cloud 16: Enabling businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. Key innovations in Process Cloud 16 include: Process Suite as a managed service, with expert management by EIM specialists. Process Suite has several advances including entity modelling, case management and analytics integration providing process intelligence. Contract Center provides a complete solution for all types of contracts including buy-side, sell-side and other legal agreements. More information on Process Cloud 16 Business Network 16: The evolution of information exchange, OpenText Business Network provides a cloud ecosystem of interconnected trading partners with hyper automation, pervasive integration, and deep visibility across extended business processes, enabling compliance and accelerated time to revenue. The largest B2B network in the world powers customers’ extended trading ecosystems—now with embedded supply chain analytics, mobility for anytime, anywhere access, and deeper support for the entire procure-to-pay processes. Key advances in this release include: Logistics Track and Trace Supply chain analytics Trading partner digitization Invoice compliance Enhanced EMEA data sovereignty Mobility More information on Business Network 16 Analytics Cloud 16: Providing embedded analytics for EIM applications and for custom content sources, fully managed by EIM experts in the OpenText Cloud. Big Data Analytics Cloud Edition is a complete advanced analytics managed service in the cloud. It includes advanced analytics software, maintenance, cloud management plus professional and learning services to accelerate Big Data initiatives. Analytics integration with EIM Suites allows customers of all types to take advantage of advanced and predictive analytics. More information on Analytics Cloud 16 For existing on-premises customers, it is time to consider upgrading to the OpenText Cloud. For new customers, now is the time to subscribe to our cloud offerings and realize the benefits of agility, flexibility and scalability in solving your business problems. Whatever application, solution or information flow your organization requires to meet your business need, we can help to manage your cloud, hybrid cloud or cloud-to-cloud implementation. Experience a better way to work!

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Improving Vendor Compliance Through Deduction Management

vendor compliance

For retailers, vendor compliance programs are designed to help streamline and standardize the management of expense offset with vendors and/or suppliers. If you are a retailer buying from hundreds (maybe thousands) of vendors, having the ability to ensure shipment and supply chain consistency can save you significant operational costs. But this can create challenges for vendors, who may sell to hundreds of retailers, and need to follow the guidelines for each retailer and/or customer. In order to help with the complexity for both the retailer and the vendor, retailers publish vendor compliance manuals with standards and expectations for doing business with them. (Note –  if you do a web search for “vendor compliance manual” you can see examples of these by various retailers). But, as a retailer, simply publishing standards often isn’t enough for vendors to comply with, unless there is also some form of incentive as well. The incentive typically takes the form of penalties for non-compliance, also known as “chargebacks” or “deductions”. The process for capturing non-compliance, applying penalties, allowing the vendor to challenge specific deductions and then billing or reducing payments can be complex and time-consuming. If the process takes too long, a vendor may send multiple non-compliant shipments before they can be advised of any wrong-doing. Since the real goal of chargebacks is not to generate revenue, but to reduce non-compliance, timely notification and clear communication is essential to a successful program. So how can a retailer automate this process? The simplest answer is through a deduction management solution. One option is the OpenText™ Deduction Management solution, a cloud-based system for capturing non-compliance, automating internal reviews, notifying vendors, managing the dispute process, and scorecarding vendor performance. You can read more about the OpenText Deduction Management solution and view a demonstration of the mobile deduction capture feature running on an Apple iPad Mini below.  

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