Q&A with Forrester Senior Analyst Heidi Shey: Secure Information Exchange in the Digital Age


Forrester Senior Analyst Heidi Shey recently joined OpenText to discuss how secure information exchange can help your organization seize its digital future.  As a follow up to the webinar, Why Secure Information Exchange is Critical for Digital Transformation, Heidi shared more insight into the common questions asked about digital transformation – and how you can be successful in your journey. Q:  How is digital transformation changing the way organizations think about, share, use, and store documents? Shey:  Digital transformation changes both customer and employee expectations, which in turn changes how organizations must think about information and document handling. Customers expect more and faster ways of discovering information, as well as sharing their information with you. Employees have the expectation of getting the information and tools they need to do their jobs anytime and anywhere, so that they can be productive. The information contained within documents is only useful if someone is able to use it, and use it appropriately. Digital transformation has organizations thinking about who should have access, defining what constitutes sensitive information, as well as considering compliance for handling personal information. Q:  How is the way that organizations exchange information changing due to transformation? Shey:  In many ways, it hasn’t fully changed, which is part of the challenge for securing this information. Employees naturally turn toward using common methods of exchanging information, like email, USB drives, and consumer file sharing services. The result is that the organization often has no visibility into how information is flowing and where it is stored, and the movement of this information using these methods is not secure. There are also cases where organizations do bring in enterprise technology for employees to use to exchange information securely, but if this tool doesn’t align with how employees work or causes unnecessary friction, employees may not use it, or find ways around it instead. Organizations should seek solutions that are easy to use and easily accessible, which will facilitate greater adoption and eliminate risky and unsecure workarounds. Q:  With the need for information to be available 24x7x365 and sharable across multiple platforms, devices, and applications, what must organizations keep in mind when exchanging information? Shey:  A lack of control in protecting your sensitive information will undermine your efforts for availability and accessibility of this information by placing your company at risk of a breach. This could be a data breach of personal information or intellectual property; a breach of the terms of a business partner contract that stipulates how data must be handled; or noncompliance with relevant security and privacy requirements and regulations. Proper authorization for access to information is critical, as are capabilities to audit information exchange and usage. And as much as we would like to think we have everything under our control, accidental data loss may happen. You must also have a plan in advance for what to do in case of a breach. Q:  Can you offer some best practices for effective, compliant, and secure information exchange? Shey: You must understand your data first. Identify what types of information the business needs to exchange, and why, to comprehend its value. This helps to determine the appropriate level of effort and investment required to protect and exchange it responsibly, and the risks of not doing so. Identify how this information needs to flow — who and what systems and applications need access and why — to optimize efficiency and productivity. Identify what types of information are sensitive, and define sensitive data for your organization, to gain a better handle over how you should protect and control this information and how employees should handle or use this information. This goes beyond understanding your compliance requirements for security and privacy; for example, an executive’s travel itinerary, a marketing strategy plan, and other types of intellectual property are all examples of sensitive information, too. Q:  What role does faxing, either on-premises, cloud-based or hybrid, play? Shey:  Documents printed out on paper can easily fall into the wrong hands, get lost, or be disposed of improperly. With digital documents, we can track and take measures to appropriately control and handle sensitive information. An electronic fax solution can help to eliminate the risks of traditional, paper-based faxing while supporting the organization in its digital transformation efforts for their business environment. I see both on-premises and cloud-based fax as viable deployment options for the enterprise based on their IT and risk management strategy. Flexible deployment options are necessary. Some organizations are moving fast to the cloud, some have a preference for keeping certain applications and systems on-premises, and others seek a more hybrid approach. There’s no right or wrong here; they are just different approaches that require different security strategies. Watch this webinar featuring Forrester Senior Analyst Heidi Shey and learn how secure information exchange solutions can help your organization seize its digital future.

Read More

The 3 Most Asked Questions about Fax Technology in Healthcare


Freshly back from HIMSS 2017, I spent some time reflecting on the rich conversations that I had with tradeshow attendees. These top three questions were so consistent among the conversations that I wanted to share them, just in case you missed them at HIMSS: Q: How are healthcare organizations using fax solutions to save costs or be more efficient?  A:  Two words: Simplify and Optimize. Fax and paper continue to dominate patient information exchange, accounting for as much as 90% of all exchanges. First, it’s important to simplify their faxing by eliminating the security and compliance risk of standalone fax machines and manual faxing and replace them with a secure, digital fax solution. This eliminates unnecessary paper and the costly, time-consuming task of manual faxing. Second, healthcare organizations should optimize their faxing by integrating their digital fax solution with Electronic MR systems, MFP devices, document management systems or other healthcare applications. By integrating electronic fax with the devices and applications they use the most, healthcare providers get access to the right patient information when they need it and where they need it. Q:  What trends are you seeing with fax technology in healthcare? A:  There are 2 major trends in healthcare today:  Fax volumes are rising (yes, you heard me right) and hybrid fax deployments.  First, fax volumes are rising.  As more patients enter the health system, attributed to more people having affordable access to healthcare and the healthcare needs of the aging population, fax volumes increase, too. The second trend is the shift to hybrid fax deployments, which combine an on-premises fax server with cloud-based fax transmission. Hybrid fax deployments are becoming more and more popular because they simplify existing on-premises fax server deployments and allow healthcare organizations to leverage the cloud for just the transmission of the fax. In addition to simplifying the deployment, the on-premises fax server keeps its integrations with EMR systems, MFP devices, and other healthcare applications and there is no change to the user experience or established patient information exchange workflows. Q:  Where is fax technology headed and how is OpenText innovating in healthcare? A:  As other forms of patient information exchange develop, such as Direct messaging and other forms of electronic exchange, it’s important that fax technology evolve to coexist with these new forms of exchange because fax is so deeply rooted in healthcare. When fax coexists with other forms of exchange, it allows healthcare organizations to begin to transition to new forms of exchange at their own pace, or as importantly, at the pace of other providers in the healthcare continuum, with minimal or no change to the user experience (or better yet, make the user experience better!). For example, OpenText has recently launched an innovative healthcare solution that combines fax and Direct messaging in a single solution, allowing healthcare organization to convert an outbound fax to a Direct message whenever possible with no change to how they send a fax today. I’m already looking forward to HIMSS 2018 and the great conversations we will have then!

Read More

GDPR. An Opportunity More Than a Threat for B2B Companies?


The EU’s General Data Protection Regulation (GDPR) is definitely a game changer – but perhaps not in the way you think. A great deal has already been written about the stringent obligations – and hefty fines – it places on organizations managing the personal data of EU citizens. Much less has been made of its other stated aim: To facilitate the exchange of information for businesses that operate in the EU. But the GDPR is not limited to only EU companies, so… how best to capture the opportunity within GDPR implementation? An opportunity? Really?!! It’s easy to focus on the amount of change – at an organizational, technical and process level – that every company will need to undertake to get ready for the May 2018 deadline. But, that is to overlook the bigger picture. GDPR is explicitly designed to harmonize data security and privacy laws across Europe. This is, by far, the most far-reaching legislation of its type ever attempted. It represents a single data protection approach for 28 trading countries and, indeed, beyond. As all companies that hold personal data on EU citizens must comply – and let’s face it, today that’s pretty much everyone – the success of GDPR is very likely to make it a global standard by default. To date, organizations have not addressed their data protection and privacy risks in a consistent way. GDPR now makes this essential. The opportunity arises when you see this as more than simply a compliance issue. As PA Consulting suggests, companies “can take a more business- and customer-centric approach that will allow them to explore how they can manage personal data to help make more informed decisions and create a better experience for their customers”. Understanding GDPR There are really two core elements to the obligations of B2B companies under the GDPR. The first is to store and manage personal data in a way that it’s always quickly accessible for the data subject and is removable if required. For B2B organizations, you must remember that, for the GDPR, personal data means data about individuals, including your customers, suppliers and service providers. It also covers how and why you exchange personal data within your supply chain or trading partner network. Secondly, personal data must be defended and secure at all times – in transit or while at rest.  The International Association of Privacy Professionals recommends some of the security actions to undertake include: The pseudonymization and encryption of personal data The ability to ensure the on-going confidentiality, integrity, availability and resilience of processing systems and services The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing A focus on technical infrastructure It’s clear that the correct technical infrastructure has a key role to play when implementing the GDPR. Organizations will really struggle if they continue to hold silos of information. Instead, they must have a clear end-to-end view of all the personal data they hold. This is both structured and unstructured data – everything from emails and social media behaviors to contracts or service documentation. This does require a significant change in thinking. Organizations will need to introduce Privacy-by-Design and Data Protection-by-Design as core foundations of their infrastructure. These strategies have been at the heart of solution development at OpenText for years. The OpenText™ Business Network portfolio of solutions – including OpenText™ Trading Grid Messaging Service, OpenText™ Active Applications, OpenText™ Managed Services, and OpenText™ Fax Solutions – include the highest security standards, encryption and best practices. These solutions enable the processing and exchange of information with comprehensive encryption to mitigate risks associated with the processing of sensitive data. Rigorously auditing, testing and enforcing compliance with security regulations such as the GDPR across extended and sophisticated supply chains is a fundamental part of OpenText operations. For example, the OpenText™ Cloud Fax network is an environment made up of connectivity protocols that keep customers aligned with the most pertinent regulatory and compliance mandates.  With options including secure web connections via TLS and HTTPS or VPN connections, organizations remain securely connected to the OpenText Cloud and privacy is maintained. With encryption at rest and in transit, content is securely protected where it rests or on the move. Keep calm. Carry on. The good news is that GDPR is not meant to cripple you as a business – quite the opposite. But, it does demand a much more proactive and consistent approach to data protection. For B2B organizations, that really doesn’t have to be a threat. Almost every organization has Digital Transformation at the heart of its business strategy. Almost every organization is looking for ways to optimize the value of the data it holds. In this context, GDPR can be seen as a legal framework to make this happen. Now, there’s an opportunity! Learn more about OpenText’s secure information exchange solutions. Watch the webinar with Digital Clarity Group and learn how the GDPR will transform business practices across the organization.

Read More

Ten New Ways Business Network Supercharges Your B2B Integration Strategy


OpenText’s Business Network has evolved considerably since I first joined the company back in March 2006. Our core B2B integration platform Trading Grid was introduced in 2004 and around this time the company started to place a much stronger emphasis on helping companies manage their B2B environments through an outsourced, B2B Managed Services approach. GXS was acquired by OpenText in January 2014 and since then we have been able to leverage other products within our Enterprise Information Management (EIM)  portfolio and apply across our range of B2B integration solutions. Since joining OpenText’s product release schedule three years ago we have introduced more new functionality to our Business Network than at any time since I joined the company. This is great news for our global customers covering the automotive, high tech, retail, CPG and inancial services sectors. In April 2016 we aligned with OpenText’s other solution divisions to launch Release 16, the most complete set of product enhancements, covering all product lines, ever to be launched by OpenText. I wanted to use this blog to highlight some of the key B2B integration investments that we have made over the past eight months. As a reminder, Business Network is made up of two groups of solutions – structured, which covers the traditional B2B integration solutions and unstructured – which covers our secure information management solutions. My colleague Amy Perry covers the unstructured part of our network offerings and you can find more information on these via her blog, We have continued to invest heavily in our Business Network, expanding capabilities and improving how our customers leverage the various solutions and services that we offer today. Over the last few years many companies have been developing their corporate strategies around cloud, mobile and big data and we have embraced these and many other technologies across the various B2B integration solutions that we offer today. Release 16 offered a number of significant enhancements to our Business Network: Trading Grid Analytics, which uses embedded analytics across our B2B transaction flows to obtain, deep, rich and meaningful insights into what is going on across a supply chain operation. Logistics Track & Trace, offering improved end to end visibility of shipments as they move across the supply chain and embedded analytics to provide deep and rich intelligence of logistics carrier performance Enhanced Procure-to-Pay solutions which offer numerous enhancements to our suite of software as service-based Active Applications Enhanced trading partner digitization capabilities to enable the 100% enablement of even the smallest supplier with Fax2EDI and Email2EDI solution availability Mobility, providing mobile apps for transaction visibility and deductions management capabilities Since Release 16 we haven’t been sitting around!, we have been adding more and more capabilities to Business Network. I have undertaken many briefings with lead analyst firms, the same firms that covered our B2B integration activity at GXS, and they have been really encouraged by the level of investment that we have been placing into our Business Network and the plans in place for our future product roadmap. So let me now highlight the top ten features and capabilities that we have introduced in the last few months. Enhanced Trading Grid Analytics – Leveraging additional capabilities from OpenText™ Analytics, Trading Grid Analytics (TGA) now has additional capabilities to analyze transaction based information from a broader set of enterprise systems. We can now leverage a process called ‘data blending’ to accept transactions from third party B2B platforms and information from other enterprise systems such as ERP, TMS and WMS. Data blending consolidates all of this information into a single information flow and helps to provide a complete 360 degree view of information flowing across your end to end supply chain. In addition we can offer custom metrics, which allows companies to define any type of business report through an engagement with our Professional Services team. We have expanded support in our analytics platform (or better known as a data lake) for other document formats such as VDA, Tradacoms and RosettaNet. Finally we have also extended the support of TGA to include our customers on our Trading Grid Messaging Service (TGMS) platform, this will considerably increase the volume of transactions being processed by our analytics platform on a daily basis. Extended Web Services Capabilities – This is a really interesting area as there is a lot of noise in the market at the moment about the growing traction of APIs. However with more APIs comes more end points to manage, it is similar in a way to what happened in 2000 with the introduction of market exchanges and XML document formats. XML was seen to be the replacement for EDI but guess what, 17 years later and EDI is pretty much entrenched across most industry sectors. APIs require a certain amount of technical skills to configure. You may have to worry about multiple connections. As part of this set of enhancements, we have introduced some new web services based integration capabilities. So, for example, rather than you establishing a direct connection through an API to say SAP Ariba, we can now undertake the same integration through our Trading Grid environment. Thus preserving the one-to-many connections that we offer to many companies around the world. So you connect to our network and we take care of connecting to your trading partners or integrating to internal business systems. IS027001 Certification – With many companies taking their first steps into the cloud, working with a trusted partner that can offer a secure cloud-based environment is important for business success. OpenText™ B2B Managed Services platform, personnel, data center infrastructure now meets the requirements of the international security management certification. An important certification to ensure that your business information is managed correctly as it passes across our global Business Network infrastructure. HIPAA Compliance – allows OpenText to exchange healthcare related transactions, for example between healthcare providers and doctors surgeries, across our Business Network, thus helping to increase the overall volume of transactions moving across our network on an annual basis. Extended Mobile Support with Active Orders – We have been able to leverage many different solutions across the broader Enterprise Information Management portfolio of solutions that OpenText offers. For example Appworks, a mobile app development platform that we leveraged last year to develop our Active Documents mobile app. We have now extended the mobile support of our Active Applications (SaaS based B2B integration solutions) to include Active Orders Mobile. Active Orders provides end-to-end visibility of the lifecycle of purchase order based transactions and the extension of this application to a mobile device allows users to track the status of any purchase order at any time in any place. Drummond AS4 Communications Certification – the AS4 communications protocol has been around for a few years now, I remember blogging about this in 2010 after I first heard about this new communications protocol after attending a Cisco conference. Thanks to Walmart in North America, AS2 was broadly adopted across the retail sector, AS3 seemed to come and go with no real traction and then AS4 arrived kicking and screaming to support business expansion into the cloud. AS4 was developed especially to support web-based services for cloud based infrastructures and we now offer support for this protocol via our B2B Managed Services platform. AS4 was clearly ahead of its time and it is really only in the past 2 years that certain industries have started to adopt AS4. For example AS4 has been adopted by ENTSOG, the European Network of Transmission Systems for Gas providers. OpenText has been certified by Drummond for AS4, and also supports the ENTSOG AS4 profile. Other industry bodies such as IATA in the transport sector are also looking at AS4 and you can be assured that OpenText plans to support these new AS4 profiles as they are released. Business Document Viewer – allows EDI-based transactions to be read in a more human readable form. This enables non-EDI or business-related users to view any type of B2B document, in a more recognized and easier to digest format. Extended Self-Enablement Capabilities – This will allow companies to have a bit more control of their B2B Managed Services environment in terms of managing trading partners. In addition a new trading partner discovery admin tool helps to accelerate the onboarding of trading partners to a hub by quickly searching our network for any existing connectivity information and then using this information to speed up the deployment of a new B2B platform. This tool significantly helps our Professional Services team to deploy your B2B platform in a much shorter time period. Electronic Invoicing Enhancements– Our Active Invoice with Compliance (AIC) solution now helps companies to process invoices electronically across more than fifty countries. This includes Brazil and Mexico where the governments mandate the use of electronic invoicing as a condition of doing business in their respective countries. We have now extended the capabilities of AIC to support B2G (Business-to-Government) requirements, in countries such as France and Japan for example. We have also introduced an automatic provisioning capability across our electronic invoicing solution that effectively allows new trading partners to be registered with our invoicing platform as soon as an invoice is processed, ie taking the details within the invoice to auto-provision a new trading partner on the platform. This not only speeds up the provisioning of new trading partners to the platform but it improves the overall quality of the invoice information being exchanged. Auto-provisioning helps to significantly reduce the time to deploy a B2B platform and this capability will be applied to other solutions within our suite of B2B solutions. My colleague Greg Horton recently blogged on this new capability. Acquisition of the North American Automotive Network Exchange (ANX) – ANX has been serving the connectivity requirements of the North American automotive industry for many years now, however as the automotive industry has globalized it has put pressure on B2B networks to provide more global support. Other regional automotive B2B networks such as ENX in Europe and JNX in Japan have serviced their respective automotive industries for many years, but OpenText™ Business Network spans the globe and can offer truly global connectivity. The acquisition of ANX not only extends our support of the automotive industry, but it also brings extensive knowledge of the Product Lifecycle Management (PLM) sector, a suite of tools used to design and manufacture components used in everything from cars to planes. For example OpenText will continue to resell PLM solutions from Dassault and Siemens. Finally ANX also brings extensive experience of the healthcare sector as ANX provides connectivity and transaction based services to many different healthcare providers. This nicely compliments our new support of HIPAA for example. So as you can see we have been very busy since the launch of Release 16 and it doesn’t stop there. We will be introducing even more enhancements over the coming months and I will expand on those new capabilities in a future blog. However in the meantime if you are in Europe during the second half of March then you may like to register to attend one of our Innovation Tour stops.  

Read More

The Provider Path to Better Care Coordination


The healthcare experts at OpenText are excited for HIMSS17 to share with health IT gurus a vision for better care coordination by optimizing patient information exchange. The holy grail of better care coordination – and interoperability – is the secure exchange of information that results in better quality care and an improved experience for the patient, all delivered at lower cost. However, this goal is still elusive for most providers. Information systems used by healthcare organizations lock down information as a way to meet privacy requirements, and they do so without the tools that can make access by authenticated users easy and convenient. Historically, standardized approaches to interoperability have left providers with the burden of creating complex and time-consuming 1:1 interfaces to share clinical information with care and business partners. However, recent regulatory incentives, particularly meaningful use, have started to make secure, electronic interoperability a requirement, while value-based contracting and business model changes that put providers at-risk for outcomes have begun to make network interoperability a business imperative. Vendors in collaboration with government are building newly available standards like Direct Messaging, which offer a low-cost, vendor-agnostic, approach to digital information exchange. Care coordination is a complicated dance between providers and any misstep can cause irreparable implications to patient care. While some standards have been put in place to aid in increasing interoperability, low adoption rates in the healthcare community have stagnated real progress. However, transitioning to better forms of exchange by combining such technology as electronic fax, Direct messaging, and other forms of electronic exchange in a single solution increases care coordination across disparate providers. For example, Direct messaging is a way for payers, providers and healthcare systems to securely share information, in a verified environment with unlimited points of connection. It is not a 1:1 model but enables any credentialed physician located anywhere to quickly send patient information to other trusted parties using a Direct address.  Direct is designed to reduce administrative overhead, standardize transactions, and ensure that they occur quickly and securely in an auditable way. As it stands today, better care coordination with standards such as Direct messaging can quickly and positively affect specific use cases, with the most common including: Referrals between organizations and clinicians Discharge summaries and lab results shared between facilities/labs and referring or primary-care providers Sending data to public health organizations Sharing of information upon transitions in care Sharing information with payers for prior authorization of services Direct messaging is an important step towards the goal of an interoperable health system because of its inherent security and simplicity, as well as its low cost. In a network-based care environment, information sharing can help to prevent unnecessary and costly repeat tests and procedures, provide the information needed to create evidence-based care plans, and allow the execution of these plans using the network in the community. Information sharing can help reduce the burden on patients for transferring information, provide convenience when seeking care in multiple settings, and make positive outcomes more likely by reducing complications caused by impaired access to information. However, solutions that provide Direct messaging in addition to other secure, electronic forms of exchange patient information are ideal for greater adoption within healthcare. A single, centralized platform by which to exchange electronic fax, Direct messages, and other forms of electronic exchange are paving the way to better patient care. Want to learn more? Download the IDC Market Spotlight: The Rocky Road to Information Sharing in the Health System for more insights and information from IDC. Join OpenText at HIMSS17 at booth #2929 to see how OpenText can help you achieve better care coordination and ultimately, better patient care.

Read More

RightFax – The Outlook is Stronger Than Ever

Innovation Tour London

OpenText remains deeply committed to the long-term and continued development of OpenText™ RightFax. RightFax is the market-leading on-premises and hybrid fax solution, and OpenText isn’t taking a foot off the gas one bit. RightFax has been setting the pace in the fax server market with continual updates and releases of new product development. Since 2011, OpenText has provided 6 major releases of the RightFax product line. The main investment themes that drive the strategy for new RightFax development are analytics, business process, industry and compliance, customer experience and reach. With product experts solely focused on the pulse of the market and the needs of our customers, RightFax has launched several new and innovative solutions to help you move beyond point-to-point communications and enable end-to-end control and visibility of secure information exchange. Examples are: OpenText RightFax Connect, a revolutionary cloud-based fax service built specifically for RightFax fax servers. RightFax Connect allows you to replace the fax server telephony with the OpenText™ Cloud while maintaining your existing RightFax client and backend integrations – which means no change to the user experience. RightFax Connect is the only cloud-based solution that provides complete end-to-end visibility and control for hybrid faxing. OpenText RightFax Encryption Module provides unprecedented level of security for fax images. OpenText RightFax Healthcare Direct provides an advanced method of transferring patient healthcare information by, as the name suggests, combining the Direct protocol and faxing in a single solution to exchange compliant messages. RightFax Web Client is a new, user-friendly web experience for RightFax users that extends faxing to mobile devices to make faxing as simple as snapping a photo. OpenText is continuing that drive and focus on our customer’s needs as we bring RightFax into 2017 and beyond with RightFax Release 16, coming in April, 2017.  Our customers continue to be the most important source for product enhancements and RightFax Release 16 will certainly bring several highly anticipated features to the product. Here are just a few things we’re building for this next major release of RightFax: New Administrative Roles and Control RightFax will provide new levels of administrative control with the upcoming release. Administrative control will no longer have to be an all or nothing proposition. The first of these new administrative roles will be known as “read only” administrators. These read only administrators will be able to view all administrative settings but won’t have the capability or permission to modify any settings. This role is perfectly tailored for help desk staff who may need to assist end-users with simple questions. This new role will save companies time and money by being able to assign these simple requests to internal help desk staff. Along with read only administrators, RightFax will also introduce user and services administrator roles. New Multi-Function Printer (MFP) Connectors RightFax and MFPs have always been a perfect combination. There is a lot for a company to gain by centralizing the paper fax capability of their MFP fleet through a RightFax server. With RightFax Release 16, we are refreshing our suite of MFP connectors with an eye on simplifying the user’s interactions with the connector application. RightFax will also offer new, highly secure file transfer options between MFP devices and the RightFax server, ensuring that scanned paper faxes are as secure as any fax job that originates on a user’s desktop or from a backend application. Furthermore, the redesigned connectors will bring the process of sending a fax to the forefront of the application and move the more detailed functions such as billing codes, phonebooks, and coversheets into optional, advanced menus. The result is a simplified user experience that eliminates multi-screen navigation for any given fax scan if all they want to do is perform a simple scan and send. Image High Availability Every page of every document that is process by the RightFax server is saved as an image file in the system. That’s part of what makes RightFax such a highly compliant and auditable solution. With RightFax Release 16, OpenText will provide a new level of business continuity for fax images by offering application-level high availability for fax images. RightFax will now offer total business continuity for fax environments without the need to engage a third-party hardware or software vendor for a solution to ensure that fax images are always available. Analytics and Fax Dashboards Now more than ever companies are looking to data mine their major systems, seeking ways to improve operational efficiencies and discover cost savings. RightFax will put the power to analyze your fax traffic at your fingertips.  RightFax analytics and fax dashboards will deliver transactional data intelligence and volume trends needed to improve your organizations’ operational efficiencies and drive profitability. With a comprehensive view of system performance, you’ll be able to quickly and easily identify and isolate operational issues to make data-driven decisions based on real-time and historical performance indicators. This coming release of RightFax will leverage the power of OpenText™ Analytics to provide purpose-built fax dashboards to present a myriad of information relevant to your RightFax environment. You’ll be able to pull up these dashboards and drill down from the highest level of data to the individual fax. Picture a scenario where your fax volume doubled in a day. You’ll also be able to drill down into that day’s volume and get a visual display of the top destinations to understand the source of the volume spike. Web Admin OpenText is continually looking for ways to improve the user experience of our products. We’ve learned from our customers that anything we can do to reduce the footprint of our software is a valuable change. With that in mind, RightFax is introducing an entirely new Web Admin tool. With this tool will provide full administrative capabilities without installing or pushing out the RightFax Enterprise Fax Manager client. This, along with the new administrative roles discussed earlier, will make it easier than ever to get administrative power over your RightFax environment exactly where you want it to without performing long and complicated installs. By building the admin client in HTML5 we’re able to provide admin access to all modern browsers as well as — for the first time ever — provide RightFax Administrative functionality for mobile devices. Outlook: A Bright Future for RightFax OpenText remains highly invested in our market-leading enterprise fax solution RightFax. As your trusted partner for your mission critical faxing and with over 30 years of experience in providing world-class enterprise fax functionality, OpenText continues to be deeply committed to RightFax to provide the secure information exchange backbone for your organization. OpenText has a steadfast devotion to your organization’s success and to helping you improve competitiveness, reduce costs, and boost response times to significantly enhance your overall business performance, both now and in the future.

Read More

RightFax and OpenText Fax Solutions: The Future is Bright


Here at OpenText, we’re hyper-focused on enabling the digital world and creating a better way for you to leverage information across your entire ecosystem of customers, partners, and stakeholders. OpenText has always been – and always will be – deeply committed to our enterprise-grade fax solutions, including OpenText™ RightFax and OpenText™ Fax2Mail, which provide the secure information exchange backbone for your organization. OpenText is devoted to your organization’s success by helping you improve competitiveness, reduce costs, and boost response times to significantly enhance your overall business performance with our leading fax solutions. Debunking the Myth: The Future of RightFax Despite what you may have heard or read, RightFax is not “going away” or “ending development.” As a matter of fact, the exact opposite is true.  Our most recent release, RightFax 10.6 Feature Pack 3, debuted in June of this year with new product enhancements and innovations that have customers downloading the new release in droves.  And the next release, scheduled for April 2017, will feature even more exciting capabilities, including integration with OpenText™ Analytics to deliver the transactional data intelligence and volume trends needed to improve organizations’ operational efficiencies and drive profitability. With a comprehensive view of system performance, you’ll be able to quickly and easily identify and isolate operational issues to make data-driven decisions based on real-time and historical performance indicators. You’ll be able to improve engagement with stakeholders and provide a culture of performance-driven outcomes with visibility into volume, performance, and deliverability metrics. Continuously Innovating OpenText is resolute in our vision and commitment to the enduring future of RightFax, Fax2Mail, and our entire portfolio of on-premises, cloud, and hybrid fax solutions. With product experts solely focused on the pulse of the market and needs of our customers, each solution’s roadmap is judiciously planned to optimize the reliability, reach, and cost efficiency of secure information exchange. As a market leader in fax solutions with hundreds of fax-focused team members, OpenText is in constant development of new and impactful product innovations and enhancements. OpenText’s recent Release 16 launch represents a $2B investment over three years to support digital transformation and create a better way to work, and fax solutions plays an essential role in the vision and ongoing investment strategy for OpenText with Release 16 and beyond. Recent examples of OpenText’s ongoing investment and innovation are illustrated by the launch of our state-of-the-art healthcare solutions designed specifically for providers in the US, RightFax Healthcare Direct and Fax2Mail for Healthcare. Each revolutionary solution combines electronic fax with multiple methods of electronic exchange to provide an integrated platform for exchanging patient information, streamlining patient care while optimizing clinical workflows to enable the digital transformation of the healthcare industry. OpenText: Your Trusted Partner for Fax and Beyond We are experts at facilitating the efficient, secure, and compliant exchange of information through our enterprise fax and secure messaging solutions. What differentiates OpenText from other “just fax” providers is that we help organizations like yours create a better way to work with the most complete, integrated digital information platform for the enterprise. If you’re ready to digitally transform customer interactions and experiences, information management practices, enterprise processes, and supply chains, while providing integrated big data analysis, insightful reporting, and visualization across all information types, OpenText is here for you.

Read More

Automating Secure Information Exchange to Optimize Processes Across the Enterprise

Information Exchange

Today’s business and economic climate present enormous challenges to organizations. Companies are under increasing pressure to cut costs, streamline processes, and boost efficiency, while improving customer loyalty and strengthening vendor relations. Demands for speed, security, and reliability in communications turn up the pressure. To remain competitive and profitable in this environment, companies have invested in back-end applications to improve business processes and bring them closer to their customers and suppliers. Back-end applications, such as SAP, Oracle and other powerful applications, generate huge volumes of information in the form of documents. These documents provide the roadmap for interactions with customers and suppliers, dictate business cycles, and can determine profitability or failure. As a result, it is crucial for organizations to efficiently and cost-effectively distribute them to their internal and external stakeholders within stringent time constraints. Companies that take advantage of automated production fax and electronic document delivery capabilities to distribute documents can further extend the process efficiencies of applications and devices while reducing costs and improving response times, thus significantly impacting overall business performance. Enter a New Era of Secure Information Exchange Solutions for automating document delivery bridge the gap between generating information in applications and disseminating information so that it flows directly to the people who need it, when they need it. This eliminates time-consuming, error-prone manual processes while increasing productivity. To remain competitive, companies need to be able to quickly, securely, and efficiently disseminate business information to customers and suppliers in an automated and secure way. Integrating back-end systems and secure information exchange solutions provides an automated method to cost-effectively distribute information. Secure information exchange solutions with enterprise-grade faxing takes a centralized and global approach that facilitate the automated, secure, and compliant exchange of business information inside and outside of the organization, from any system or repository, in the cloud, on-premises, or as a hybrid deployment. Everything to do with capturing, controlling, managing and automating business processes related to fax-based information—core fax-driven processes to multi-function device management, email and desktop faxing, fax automation, and compliance and security measures for fax operations—is supported in an effective secure information exchange solution. Driving Value Across the Enterprise Organizations can capitalize on significant cost and efficiency gains by automating fax-dependent business processes as part of their automation strategy. Enterprise fax solutions automate time-intensive, manual, paper-driven processes to reduce paper-based operational costs, increase employee productivity, and decrease the risks associated with unsecure communications. Accelerating business processes. By automating secure information exchange, organizations increase process velocity and accelerate the exchange of business-critical information with anyone, anywhere, with proven and trusted technology. Optimizing the reliability, reach, and cost efficiency of fax-based secure information exchange. Enterprise-grade solutions with process automation close the communication gaps that hinder effective process execution. Cutting the cost of information exchange processes. Automate workflows, accelerate communications, and facilitate compliance with security and records-keeping mandates, all while lowering costs of information exchange, especially as fax-based processes. Additionally, enterprises can significantly reduce the administrative burden of fax-based infrastructure by moving the management of systems to the cloud. Improving flexibility without sacrificing security. The ability to reach customers, business partners, and other stakeholders in a fully automated process. Increasing compliance and security of information. Extending governance policies across all information channels to maintain a fully transparent audit trail and manage the flow of information in a defensible manner strengthens the ability of organizations to confidently address regulatory inquiries and litigation calls. Watch these short videos on information exchange for a deeper perspective or read more about automation of secure information exchange.

Read More

Announcing…The First Cloud Fax Solution Built Specifically for Healthcare

cloud fax

Faxing remains one of the top methods of patient information exchange in healthcare. Despite this dominance, healthcare providers continue to use fax solutions – most notably fax machines – that are a security risk, inefficient and disruptive to workflows, and especially aren’t designed for the unique needs of the healthcare industry. Today, OpenText announced the launch of OpenText™ Fax2Mail for Healthcare, the first cloud fax solution built specifically for the US healthcare industry. This new solution, which combines the reliability of OpenText cloud faxing with an easy-to-use, intuitive portal powered by Kno2TM, brings patient information exchange and clinical workflows together in a single solution. Improving patient information exchange, starting with cloud faxing First and foremost, isn’t it time to get rid of fax machines? The first step is to get providers to move away from paper-and-toner faxing to a digital form with cloud fax. The compliance risks, inefficiency and productivity loss with paper-based, manual faxing are well understood, yet the use of standalone fax machines continues to prevail. Cloud faxing with OpenText Fax2Mail is an easy way to start to transform how patient information is exchanged.  Fax2Mail enables the secure and encrypted electronic exchange of clinical documents, reducing compliance risk associated with paper-based faxing. Fax2Mail eliminates all on-site infrastructure, providing the easiest form of faxing available, allowing you to focus on patient care. More than “just another cloud fax solution” With the introduction of OpenText Fax2Mail for Healthcare, faxing, Direct messaging and other forms of electronic exchange are combined together in a fully compliant, interoperable patient document exchange platform, ultimately, improving patient care.  The new solution includes powerful tools that mirror existing manual workflows and streamlines them, eliminating paper-based and manual patient information exchange to digitize and simplify the document trail and expedite access to patient information. Designed for administrators and clinicians, OpenText Fax2Mail for Healthcare delivers the right patient information to the right provider at the right time. Combing all forms of patient information exchange while digitizing workflows makes this a cloud fax solution like none other in the industry. OpenText Fax2Mail for Healthcare is an easy-to-use, interoperable platform that: Reduces the burden of paper-based and manual healthcare workflows and enables digital transformation in the healthcare industry Combines all forms of information exchange and manages healthcare workflows in a single location with built-in integration to external systems, such as EMRs Enables fully electronic, interoperable, digital patient information exchange to connect with other healthcare providers using any form of common exchange such as fax, Direct messages and electronic document exchange Eliminates fax machines and fax-related onsite infrastructure, software fees, telecom charges and capital costs Learn more about OpenText Fax2Mail for Healthcare.

Read More

Secure Information Exchange – Forgotten in your Digital Transformation Strategy?

secure information exchange

Regardless of the widget your organization makes or service it provides, at the very core of every organization is the information that fuels its decisions and ultimately, its success. And that information exchange between an ecosystem of connected customers, suppliers, and business partners must be secure With information as the currency of the digital economy, organizations don’t succeed just based on size, scale, access to resources, or geographic presence—it’s the degree to which they can take advantage of information to innovate and grow. It’s critical that organizations connect business processes across their ecosystem, and secure the information flows that support those processes. Not only is this essential for business continuity, it’s a must for efficiency and productivity in a hyper-competitive digital economy. As more and more organizations adopt a digital transformation strategy, a key component to remember is the transformation of how information is securely exchanged. Digitization must include tools for secure information exchange that support operational gains while improving agility, employee productivity, and higher levels of compliance to reduce risk. While many organizations have sophisticated systems in place to exchange raw data, large files, and many forms of content, there is one technology that continues to persist in every corner of the world: fax. Despite being a 150+ year old technology (yes, it’s true!), faxing has remained a steadfast communication method that provides a direct and secure path for exchanging information. Organizations which do not have a digital transformation strategy that includes a secure information exchange component stand the risk of inefficiency, higher costs, slower gains and lower productivity, as well as security and compliance risks. As an integral part of secure information exchange solutions, electronic fax servers and services are designed to integrate with back-end systems to facilitate the secure exchange of content to and from those applications. Some considerations when choosing an electronic fax solution include determining the needs of the business, process or workflows and evaluating vendor capabilities that fit your needs. While most electronic fax solutions are alike in their core functionality (sending/receiving from email, centralized fax management, tracking and reporting), be sure to choose a vendor that your organization can truly consider a trusted partner, vested in your success as much as you are. Not all vendors are alike, in both capabilities and vision. Seek vendors with advanced, proven functionality, and those which are able to demonstrate a vision that supports your goals and aligns with your digital transformation journey. Ideally, seek a vendor that has capabilities that include but are broader than secure information exchange solutions:  a vendor that can ultimately help you transform your organization to support a fully integrated Enterprise Information Management (EIM) platform to help you on your journey to digital transformation and create a better way to work. Base your secure information exchange strategy on digital, enterprise-grade fax solutions. Then build a robust communication ecosystem that is integrated and automated to reduce risk, enable compliance, and accelerated time to revenue. Whether you choose an on-premises, cloud-based, or hybrid model, secure information exchange can transform your business.

Read More

Watch out Legal Industry – OpenText Fax Solutions is Coming to ILTACON 2016

legal industry fax solutions

Like Mark Twain, the death of fax has been greatly exaggerated – especially for legal industry fax solutions. Legal firms throughout the world are using fax daily to send and receive confidential documents with clients, other attorneys and the courts. However, relying on traditional fax machines is inefficient, expensive and lacks the security required of modern legal communications. The legal industries – both law firms and in-house counsel – need a cost-effective and secure means that enables them to deploy the fax communication they require and increase the efficiency and productivity of their staff. Electronic and cloud-based fax solutions provide a range of features to law firms that extend the potential of their fax capabilities. The importance of fax within the worldwide legal industries is easy to understate. Yet, it still has a legal stature absent from email. When litigators have an affidavit signature to get back for last minute filing, they fax it. When lawyers need a client signature on a document before close of play, they fax it. Many courts still prefer – and sometimes require – fax to other forms of communication. Some jurisdictions allow ‘fax filing’ to ensure deadlines are met before paper-based documents are delivered. As unbelievable as it may sound, it is still not uncommon for insurance companies and banks to require fax as they limit email usage within their staff. In many rural areas of developed countries, as well as emerging nations, courts lack the technical infrastructure to adopt sophisticated digital communication solutions, and fax – a technology more than 150 years old– continues to thrive. In all of these instances, lawyers will tell you they use fax simply just because it ‘works’. The shortcomings of traditional fax machines, however, are well understood. The process of going to a machine and waiting while a fax is sent is inefficient and makes lawyers and paralegals less productive. Although a fax is secure while being transmitted, it is vulnerable when it is printed at the receiving end or simply left on the fax machine to send. It offers little of the reporting and auditing needed to ensure regulatory compliance or proof of delivery. The cost of dedicated analog phone lines alone makes traditional fax expensive. As importantly, a traditional fax machine is a standalone communication device: it provides no integration with your other communications solutions or back-end systems, such as document management, e-discovery, billing and accounting. In fact, it can provide an unwanted challenge for firms transitioning to a fully IP telephony and computing environment. The introduction of electronic fax solutions – such as OpenText™ RightFax – does more than eliminate the shortcomings of traditional fax. It allows law firms to integrate and customize faxing capabilities into wider e-discovery, document management and business workflows. For practices and firms that want to eliminate on-premises infrastructure and leverage cloud technology, cloud-based fax services – such as OpenText™ Fax2Mail – provide a secure, cost-effective approach to managing fax traffic. OpenText™ Enterprise Fax Solutions – RightFax and Fax2Mail – will be joining our  OpenText™ eDOCS and OpenText™ Recommind friends at ILTACON 2016. Join us there to see how secure information exchange protects content and reduces risk.

Read More

A Modern Approach to an Essential Solution: Which Fax Deployment Model is Best for you?

Enterprise fax solutions

Are you ready to upgrade your current fax solution to not just a new but a better way to send, receive and manage faxes? Do you have workflows that are fax-dependent and realize it’s time to make those workflows as efficient and cost-effective as possible? Whether you are eliminating fax machines (finally!) or upgrading to an enterprise fax solution, understanding your deployment options is an important step. Many organizations are beginning to choose IT solutions based on preferred method of deployment. Some organizations want all IT systems to reside in-house or “on-premises.” Others want to leverage the cloud as much as possible to outsource all (or as many as possible) IT activities. An increasingly popular alternative is hybrid solutions, in which part of a software system resides on-premises, but some components are outsourced for efficiency. Enterprise fax solutions are available as on-premises, cloud and hybrid deployment options. But which one is best for your organization? Below are some of the decision factors and business needs that drive each of the deployment models: On-Premises Fax Servers: A fax server is deployed in-house and typically requires the most IT management and resources. Strengths of on-premises deployments include: you completely own and control the environment, data storage and location of the data; typically highly configurable and customizable with strong integration options; includes options for high availability and disaster recovery. On-premises fax server solutions are best when: You have complex integration or security requirements You seek to avoid fax volume/user charges You want to leverage economies of scale You require full control over data storage & ownership You wish to harness your own IT bench strength You are not looking to outsource Cloud Fax Services:  Cloud fax services are part of a pure service deployment model, with no fax software, hardware or telephony required to reside at your site. Faxes are sent and received via email. Strengths of cloud deployments include: fastest and easiest deployment, limited resources required, pay only for what you use, Web Services APIs typically available for integrations, unlimited and instantly scalable capacity, no busy signals, built-in redundancy and automatic failover for faxing. Cloud-based fax solutions are best when: You need to deploy rapidly You seek fast and flexible scalability You want multi-site redundancy for failover and disaster recovery You need or want to outsource fax telephony You have little or over-subscribed IT bench strength You are looking for uptime and telephony SLAs You have a corporate mandate to outsource or “move to the cloud” Hybrid Fax Solutions: In hybrid fax deployments, the fax server software resides at your site (on-premises) and fax transmission is provided as a service (in the cloud). The key strength of hybrid solutions is that the service portion typically includes eliminating the connection of the fax server to the telephone network, often the most complex and confusing part of deploying fax solutions, which in turn removes this responsibility from your IT and telecommunications staff. Other strengths include: all the benefits of an on-premises fax server (ownership, data storage and location, integration capabilities, etc) with the ability to leverage the strength of cloud faxing (flexibility, scalability, no busy signals, built-in disaster recovery and automatic failover for fax transmissions). Hybrid fax solutions are best when: You have complex integration or security requirements You require full control over data storage and ownership You seek fast and flexible scalability You need or want to outsource fax telephony You are looking for telephony SLAs You outsource as it makes sense Still not sure which fax solution deployment model is best for you? OpenText can help.With the best on-premises, cloud and hybrid options in the industry, OpenText has a solution for you.  Learn more.

Read More

OpenText RightFax Certified With Swisscom VoIP Gate


The convergence of data and communications networks via the Internet Protocol (IP) is occurring at an ever-increasing pace. With many government mandates in place to replace analog phone lines with IP telephony, organizations are looking to consolidate equipment and streamline management and administration overhead. The objectives behind this consolidation are simple: reduce IT infrastructure costs and manage all data and communication applications more efficiently. As communication technology is quickly standardizing on IP, there is a natural overlap between those applications that rely on a traditional circuit-switched communications backbone and the evolving IP-based environments. The challenge for organizations is to fully understand how network applications distributed over an enterprise, such as RightFax, can take advantage of newer IP-based approaches to data communications. OpenText™ RightFax Certified by Swisscom using VoIP Gate Swisscom, along with technology partner Inter-Ibex, have eliminated the guesswork of interoperability between OpenText RightFax and Swisscom VoIP Gate by certifying the two solutions together. The powerful combination of Swisscom IP communications and RightFax provides a seamless solution for Fax over IP (FoIP). It ensures that the telephony features operate smoothly during the migration from TDM to SIP technology. Certifications are a crucial aspect of technology and perform a necessary gatekeeping function to ensure that disparate technologies are able to interact with crucial software and applications. Benefits of Swisscom VoIP Gate and RightFax Organizations that are adopting an IP telephony environment may further streamline their messaging infrastructure and enhance the benefits of their existing RightFax fax server by enabling it to support FoIP. COST SAVINGS Future proof both IP communications and FoIP faxing with a certified solution Deploy Swisscom as a central communication system and uniform network infrastructure for voice, data, video, UC – and fax Reduce Total Cost of Ownership savings due to network consolidation Lower energy costs using software-enabled FoIP in virtual environments Support enterprise server virtualization initiatives with 100% software solutions EFFICIENCY Bolster efficiencies associated with managing consolidated network equipment that supports VoIP and FoIP Optimum security, thanks to trusted SIP trunking on Swisscom’s  MPLS-capable IP network (LAN-I) FLEXIBILITY Connection of a central, IP-based communication system to the public telephone network that is FoIP-enabled Scale RightFax with additional channels, capacity, and integrations to meet evolving document delivery needs INTEROPERABILITY & COMPATIBILITY Tested and certified by Swisscom Push consistent fax solution throughout the entire network, including remote locations on Swisscom’s IP platform Strengthen investments made on Swisscom IP equipment that interoperate with the fax server Minimize downtime About RightFax: When it comes to implementing FoIP, market leading RightFax fax server is the proven choice for providing flexible, scalable, and cost-effective FoIP solutions. Known for integrations, reliability, and manageability, OpenText RightFax provides built-in FoIP options, making it easy to deploy, set up, and manage FoIP implementations. Organizations leveraging Swisscom to consolidate resources, reduce costs and reap the other benefits of using their IP infrastructure for faxing will benefit from scalability and flexibility of RightFax as their document delivery engine. About Swisscom: VoIP Gate connects an IP-based communication system (like an IP-PBX or UC server) to the public telephone network. For the connection signaling, VoIP Gate (Voice over IP) uses the Session Initiation Protocol (SIP). Thanks to SIP, VoIP Gate can set up and remove dedicated links in Swisscom’s IP network. Due to the consolidated communication network for voice and data, the planning, implementation and subsequent operation become simpler and less expensive. This solution corresponds to state of-the art technology and satisfies the highest standards concerning security and reliability. About Inter-Ibex: a Swiss based IT consulting firm, active on Fax solutions for more than 15 years. The integration of RightFax solution into the customers’ VOIP infrastructure for a better cost handling and seamless integration of the FOIP solutions in the existing infrastructure is one of our main activities.

Read More

Meet The OpenText Experts: Marco de Vries

Today in Meet the Experts, I speak with Marco de Vries. Marco is the Senior Director of Product Marketing for OpenText™ Business Network. What excites you most about the industry right now? The Internet of Things (IoT). It’s a broad term and concept, but it will have a profound impact on the supply chain, and other business processes. Data movement, integration and analytics are the key to success. There are many IoT use cases that OpenText customers already have a jump start on, because we have the platform required to enable these customer use cases. What does the digital world mean to you? Business as usual isn’t an option. Information is now the currency of the digital economy. Organizations must capture, integrate, share and collaborate with more information than ever before. It means building generative ecosystems and communities of interest. The only way to get there is with a complete digital platform like the OpenText digital platform. Are you ready for Enterprise World, Nashville and why? Is Nashville ready for us… that is the question! Yes, I am ready with a plan for how we are adding more value for our B2B and fax customers than ever before. Why is this going to be the best Enterprise World yet? It’s all about the customer at Enterprise World. For our fax customers, we have 15 focused sessions led by our product and support experts. Add another 28 sessions on B2B for a total of 43 total breakouts for Business Network. This year, Enterprise World is about offering value for all OpenText customers. What will customers learn about your product area at the event? Customers will see our product roadmaps, get the top 5 best practices for their products, tips and tricks on how to optimize their solutions, and much more. What will you be showcasing/ demonstrating? We’re especially excited to demonstrate Trading Grid Analytics, the new solution that embeds OpenText™Analytics for business intelligence with Trading Grid, the leading platform for B2B integration. What are the must see sessions on your product area? • B2B-105 From Zero to Hero: How MillerCoors Transformed Its Supply Chain • B2B-106 Adopting the Power of ‘Marginal Gains’ for Improved B2B Integration • Fax-205 Meet the Total RightFax Solution • Fax-208 RightFax Customer Panel: Peer Best Practice Sharing And, finally, what is your favorite country singer/ song? I’d have to Google a guess. Nothing wrong with country, but it’s not my style. Wait, does Taylor Swift count? Most of her songs are pretty good – but I don’t think they qualify as country. Still not signed up for OpenText Enterprise World? Here is your chance to register!

Read More

Next Generation OpenText Content Suite is Here…You Won’t Look at ECM the Same Way Again

Content Server

Re-thinking ECM Drives Personal and Process Productivity as well as Control It’s happened. Last month saw the release of major upgrades to the OpenText product line, including an incredible new version of OpenText™ Content Suite. Together they represent the most ambitious, extensive launch in OpenText history. Nothing has even come close to this in my eight years with the company and I have to say, it’s a pretty exciting milestone! Of course, I’m most excited about the powerful new edition of Content Suite. Its most important innovations — huge advances in functionality and usability — are inspired by a whole new way of thinking about ECM, its role in the enterprise, and the way knowledge workers interact with, and use information. What’s led to this step change? Take a look around your own office and the answers become clear. People Processes Governance The demographic make-up of our co-workers is tilting toward the digital-native generation, a cohort that’s come of age with simple, instant access to the information they want, whenever and wherever they want it. And they expect to work the same way; they’re mobile, agile, and instantly responsive. As you’ve probably experienced, most organizations are poorly equipped to meet this new approach to sharing, collaborating, and innovating. Used to be, phone calls, faxes, and eventually email provided 99% of the information flow you needed to do your job. Not any more. Digital information is flooding the enterprise in exploding volumes, from ever-diversifying sources. Data generated by everything from social media to the supply chain constitutes an organization’s most valuable asset, if they can use it properly. There’s a critical need to seamlessly integrate, aggregate, and correlate this information to extract full value from it, as well as the people and processes that create it. Unfortunately, working with huge pools of data has a dark side. Digital information’s key strength — mobility— has led to regular data breach headlines. Countless employees put employers at risk every day by transferring intellectual property to unsanctioned, ungoverned apps for easy access. In a world of increasingly complex and far-reaching security, privacy, and compliance requirements, organizations struggle to maintain control over their information with outdated tools, inadequate oversight, and labor-intensive practices.   Content Suite 16 is purpose-built to help organizations solve all these problems. It’s not just a re-launch of our ECM platform, it’s a complete re-think of the purpose and function of ECM within enterprises as they transform to become fully digital. By building on its traditional strengths as guardian, bond, and organizer of information with new usability and integration functionality, Content Suite shifts the focus of ECM toward creating an enterprise-wide information backbone that places people before technology. It can now bridge previously isolated silos and distribute information effortlessly to drive productivity and oversight in three inter-connected areas: Personal Productivity Users want to access, share, and collaborate on business content in the same seamless, simple ways they connect with each other in their private lives. Content Suite 16 creates this environment. With OpenText™ Tempo Box and OpenText™ Core, organizations can finally foster frictionless synch-and-share collaboration on both sides of the firewall in a fully governed ECM environment. Users work the way they want, on their own terms, anytime, anywhere, underpinned by an ECM safety net that manages everything from version control to auditing to application of meta-tags. Content Suite 16 also introduces a new user interface, one that provides a cohesive personal experience tailored to each individual user. Everything related to a subject can be personalized and presented in a simple format based on the user’s role and device. As an example, here’s an insurance industry use case: Through one easy-to-master interface, users can see everything they need to in relation to a claim — account information, completed claim form, feeds from the adjustor in the field, in-line communication from across the company, task lists, and more. All compiled, connected, and shared through Content Suite. Process Productivity In the digital era, we’ve digitized enterprise processes but not done a very good job of connecting them to each other. The information they produce is usually stored in a siloed repository aligned to the process. It’s usually hard to access, difficult to govern, and almost impossible for the business to use effectively. The Extended ECM capabilities of Content Suite eliminate this. They integrate ECM into the lead applications that produce this data (SAP®, Oracle®, Microsoft® and others), connecting silos to aggregate related information and present the full picture of any instance. With ECM fully embedded in the process, governance policies and classification tags can now be automatically applied right at the source. Users are spared from doing the dirty work, yet benefit from the results. Imagine a use case where a user with a decision to make doesn’t even leave the application they’re working in to access the contract, inventory reports, sales figures, and email communication related to a supplier. Think of the increased efficiency, insight, and throughput. It’s all possible now. Control Having all this newly accessible information available to be usedin innovative, far-reaching ways actually creates more risk and inefficiency if proper governance and control isn’t consistently applied at all points. Analysts have always considered information governance to be one of Content Suite’s competitive strengths and Content Suite 16 improves on that. The key is in the ability to integrate governance best practices into both personal and process information flows without impeding productivity. Personal Productivity content — the high-volume, wildly unpredictable result of day-to-day collaboration and creation — is notorious for being high-risk while resisting oversight. Content Suite 16 introduces new capabilities to transparently capture content as it’s created in applications like file synch and share, email, and SharePoint® and automatically apply retention and security policies based on machine learning. Process Productivity data — critical to continuity and records management — can now be automatically classified, tagged, and aggregated behind the scenes as soon as it’s generated. It’s inducted into the enterprise information lifecycle for effortless discovery and use by records managers, legal teams, and LOB leaders. OpenText Content Suite is the Future of ECM Content Suite redefines the role of ECM in the digital enterprise. It creates a seamless cross-enterprise information grid that provides the Personal and Process Productivity gains enterprises need within a framework of Control. Available on premise, as a subscription in the OpenText™ Cloud, or as a managed service, today it stands as the only comprehensive, fully integrated ECM suite in the industry. Take a few minutes to find out more about what we have in store for you in Content Suite 16. Start by erasing your preconceived notions and perceptions of ECM. Then, visualize what transforming to become “digital inside” means to your organization. Chances are, OpenText Content Suite’s innovative new approach to implementing, extending, and using ECM can get you where you want to be.

Read More

OpenText Enterprise World 2016 – More Business Network!

Enterprise World

If you’re going to take time away from your busy schedule to attend a vendor event, that event had better be relevant to your job, your business and the OpenText solutions you use. This year, Enterprise World has more B2B and secure messaging. We’ve reduced the number of keynote sessions and added 300% more Business Network breakout sessions to give you valuable insights, such as: How OpenText™ Trading Grid® Analytics delivers unprecedented supply chain intelligence How to reduce onboarding times by more than 50% and better manage supplier information How B2B mobility improves your supply chain responsiveness How to automate your procure-to-pay and order-to-cash processes How to jumpstart your Internet of Things (IoT) initiatives with pervasive integration and embedded analytics already available in the Grid Here is how you can GET MORE at Enterprise World 2016 More B2B Presence B2B is a leading strategic investment area for OpenText, and this is clearly reflected at Enterprise World 2016. You will find more than 40 Business Network breakout sessions. Check out these and other sessions: B2B Outsourcing Top 5 Best Practices (B2B-101) How to Achieve Global Shipment Visibility in Your Supply Chain (B2B-209) Improving Vendor Compliance and Relationships Through Automated Deductions Management (B2B-211) More Peer Presenters & Networking Attend Enterprise World 2016 and hear real use cases from your industry peers.  Gain insights and best practices from B2B customers, including MillerCoors, KeyBank, Northbay, Sutter Health and more. Check out these and other sessions: From Zero to Hero: How MillerCoors Transformed its Supply Chain (B2B-105) How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Fax Customer Panel: Peer Best Practice Sharing with Northbay, Sutter Health (FAX-208) We are also providing more networking opportunities to help you build valuable professional relationships. More Technical Sessions Breakout sessions will cover detailed product updates and roadmap reviews so you can take advantage of the latest capabilities in your solution, and plan for what’s coming next – OpenText™ B2B Managed Services,  OpenText™ Trading Grid VAN and OpenText™ BizManager™ gateway. Technical experts leading discussions are eager to obtain your feedback on priorities and directions. Check out these and other sessions: Roadmap Roundup: BizManager B2B Gateway (B2B-203) Roadmap Roundup: Trading Grid Messaging Service (B2B-204) BizManager Transformation Mapper Workshop (UTR-1-6612) Get a Handle on Document Exchange: Trends in Connectivity and Communications Protocols (B2B-212) More Support & Implementation Best Practices Solution consultants and support experts will provide practical advice for optimizing your solutions, at all stages of their lifecycle. We will arm you with tips and tricks to be more effective in your role. Check out these and other sessions: The New Experience: Business Network Customer Support Update (B2B-215) Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) How to Get the Most from Business Network Professional Services (B2B-216) More Strategic Direction To be successful, you need to stay ahead of major trends and other disruptive forces. Your B2B ecosystem is no exception. At Enterprise World 2016, you will learn about the impact of digital disruption, the Internet of Things, a bimodal supply chain, embedded analytics, and the movement to cloud and outsourced business models. Turn the buzz into reality and gain practical insights to get started in your organization now—leveraging the investments you’ve already made in OpenText B2B. Check out these and other sessions: Use Business Network Pervasive Integration to Kickstart Your IoT Initiative (B2B-107) Gain Supply Chain Intelligence with Trading Grid Analytics (B2B-207) Assess Your B2B Maturity: Are You Leading or Lagging Your Industry Peers? (B2B-100) More Industry Sessions OpenText understands that industries are bound by common markets, opportunities, and challenges. Learn more from your industry peers at Enterprise World 2016 with the following sessions, among others. Select your industry on the registration page for more. Financial Services: How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Integration for Banks and Corporate Treasury (B2B-104) Business Networks for Financial Services and Insurance (FNS-200) Manufacturing: Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) Improve Your Supply Chain Performance With Supplier KPIs (B2B-208) How Will Digital Disruption Impact Manufacturing (MFG-200) Retail: Improving Vendor Compliance and Relationships Through automated Deductions Management (B2B-211) Creating a 360-Degree View of Your Customers with Big Data Analytics (ANA-101) More Value You will get more value from Enterprise World 2016. In addition to these highlights, expect many opportunities to engage with OpenText B2B experts. Also GET MORE at Innovation Labs, Expo Labs, and Customer Reference Roundtables. And don’t forget the Business Network fax and secure messaging portfolio—helping you manage the exchange of unstructured information. Check out these and other sessions: Using OpenText Capture Center to Integrate Faxes into Your Applications (FAX-204) Best Practices in Deploying Secure Messaging Across Your Enterprise (FAX-202) Simplify & Save Money: Extend Faxing to the Cloud (FAX-201) You can register now.

Read More

Fax in Your B2B Digital Transformation


The journey of digital transformation. It’s likely that your supply chain has already started the trip. If not, then it’s very likely to start soon. Catalysts may be corporate events like mergers and acquisitions; initiatives like supply chain visibility; or IT projects like an Enterprise Resource Planning (ERP) system upgrade. Throughout the trip it’s important to consider your B2B partners — including distributors, transportation carriers, banks, insurance providers, or purchasing organizations — that help you deliver the level of quality in products or services that your customers expect. Your largest partners may already be on a similar journey of digital transformation so you can count on them to move forward with you, perhaps your mid-sized partners are as well, especially those with enough capacity or IT resources to support their B2B infrastructure. But what about your smallest partners? They may have little or no IT resources to support B2B processes and so rely on manual methods for invoices, purchase orders, delivery notices, and other B2B documents. To send these documents they will likely rely on a fax machine. If your business receives these faxes on a regular basis then you may have a community of small partners that could be left behind in the digital journey. It’s time to consider the fax in your B2B environment. According to a recent study, ‘The Current and Future State of Digital Supply Chain’, 48% of respondents rely on fax, phone, and email to interact with supply chain partners. That number reflects a vast amount of manual processes that could simply be accepted as the status quo. Businesses that seek to increase their visibility and transform their supply chain can lose sight of the fax—and the smallest partners as a result. With OpenText™ Fax2EDI, OpenText™ Business Network customers can automate fax-based processes with their trading partners. Cloud-based image capture services transform supply chain documents received via fax or email into machine-readable information, ready for integration into your back-office systems. So the next time you see a B2B document received through a fax machine consider the trading partner on the other end. Will they join in you in the transformation of your supply chain?

Read More

What is a Business Network?

Business network

Companies do business outside of their so-called ‘four walls’.  Meaning, they rely on other businesses to accomplish their objective; hence, the importance of business-to-business (B2B) collaboration.  Companies source raw materials, semi-finished goods or services from other companies to manufacture products or to deliver services.  In turn, they sell those products and services to other businesses, consumers, or patients. Along the path to a finished product or service, many other organizations are involved — transportation carriers, distributors, banks, agents, insurance providers, purchasing organizations and more. The list is long.  Among these organizations, procure-to-pay, order-to-cash, corporate-to-bank and other business processes take place.  It’s a complex trading partner ecosystem, one that is always in flux, depending on current market or geopolitical environments. Supporting all of these business processes, of course, is information.  Emails, orders, invoices, ship notices, customs documents, designs, inventory status, pricing, and more. This list is long as well.  Information flows are necessary to support business flows, although often the business applications that run these business processes are not optimized for efficient information flow — especially when that information comes from many different types of systems, in different formats, sent by different protocols, and in different media (XML, EDI, paper, fax, email, etc).  That is where business networks come in. Business networks are cloud collaboration platforms that extend business processes and applications with the required information flows to digitize and automate key business processes.  Business networks are the fiber that hold the economic tapestry together.  A business network may be focused on a specific business process (e-invoicing), on a certain function (indirect procurement), on a specific industry (Automotive), or on a geographic region (EMEA). Ideally, your business network spans all of the above, delivering flexibility and growth of your digitization efforts into the future, regardless of where they may go — buy-side, sell-side, direct and indirect procurement, multi-industry, and global.  This is the OpenText™ Business Network. OpenText Business Network simplifies the inherent complexities in trading partner ecosystems, by providing a single connection that digitizes all information flows, whether they are suppliers, customers, banks or other valued partners — anywhere in the world. As a result, customer requirements can be complied with, suppliers managed, and organizations can focus on delivering their core business objectives.  OpenText Business Network is comprised of multiple solutions, from B2B integration, community management, procure-to-pay, fax, secure messaging, and notifications to provide a complete portfolio of B2B Managed Services solutions. With Release 16, Business Network goes beyond information flows to deliver unparalleled opportunity for digital transformation across extended business communities.  The OpenText™ Business Network Cloud 16 offers hyper automation, pervasive integration, and deep visibility, enabling leaders in the digital economy to leverage information across their extended ecosystem, incorporating trading partners and business processes. Release 16 represents a $2B investment over a 3-year time period to support digital transformation and create a better way to work.  It represents how OpenText is moving beyond Information Exchange (our former name), with a new Trading Grid Analytics service, broader procure-to-pay process support, expanded trading partner enablers and new mobile interfaces that enable anywhere, anytime access. Begin your journey and explore OpenText Business Network Cloud 16!

Read More

Cloud 16 – A Better Way to Work

Cloud 16

As organizations form their digital strategy, cloud is a critical consideration. Organizations that capitalize on new digital methods will be the ones that thrive; building new relationships with their customers and suppliers, optimizing their processes and creating new revenue streams. These organizations demand speed, agility, flexibility, and scalability that can be realized by taking advantage of cloud and hybrid cloud benefits. In short, they demand a “Better Way to Work.” The OpenText Cloud provides a global, secure cloud environment optimized for delivering Enterprise Information Management (EIM) solutions. We own and operate our own cloud, with a global infrastructure and operations across more than 40 data centers and satellite centers around the globe. Our commitment and expertise in cloud security, privacy and trust are key reasons customers trust us to manage their critical applications and information. We have invested greatly into our cloud and virtually all of our products are available to customers in the OpenText Cloud. OpenText Cloud 16: A Better Way to Work   Cloud 16 extends the flexibility for customers to operate in cloud, hybrid cloud and cloud-to-cloud scenarios. Customers have a plethora of integration and deployment options available to them so they are able to have their business problems addressed exactly how and where they need it. This release includes massive innovation across all of the EIM areas with advances in OpenText Cloud Managed Services, Business Network Services and OpenText SaaS applications. The Cloud 16 Digital Platform: Content Cloud 16: Delivering enterprise content management applications in the cloud to accelerate deployment, provide superior managed services and drive productivity through digital transformation. ECM in the cloud can be easier to deploy and less expensive to maintain than building and hosting your own infrastructure, and it can provide maximum flexibility while freeing up IT resources. It is quickly and easily scalable, so businesses can seamlessly adapt and expand without needing to install new hardware. Making the move to cloud means that IT resources can shift the management of ECM solutions to vendor experts, allowing IT to focus on the business critical operations that can help fuel business transformation. Highlights of Content Cloud 16 include: Managed Services for Content Suite 16- Upgrading and maintaining on premises applications can be a costly and daunting task. Let us upgrade your Content Suite into the cloud and we will manage it for you. Amplify the value of your existing applications and never worry about upgrades again. Content Suite Platform Cloud Edition- Optimized for the cloud, this package lets customers quickly purchase and deploy in cloud and hybrid-cloud scenarios. This new package combines cloud operational efficiencies with the flexibility and configurability you would expect from an on-premises deployment. OpenText Core and Content Suite integration-Customers can now securely collaborate in the cloud with Core and have content governed with Content Suite. Archive Center Cloud Edition- An enterprise archiving service running in the OpenText Cloud as a public cloud service. Customers only pay for what they use each month, based on the number of users that log on, transaction volume, and the volume of storage used. Without the need for up-front investment in infrastructure and software, it offers a cost-effective solution that scales with user’s needs. More information on Content Cloud 16 Experience Cloud 16: Empowering businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. Experience Cloud 16 includes: Managed Services for the Experience Suite so you can upgrade your current implementation into the OpenText Cloud and have us manage it for you. Media Management Cloud Edition brings simple, cloud-based media management that is easily purchased and quickly deployed. Communications Center Enterprise brings tailored Customer Communications as a managed service in the OpenText Cloud. Communications Center CRM provides document generation with Salesforce integration. SAP DAM and SAP Document Presentment are also available as managed services. More information on Experience Cloud 16 Process Cloud 16: Enabling businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. Key innovations in Process Cloud 16 include: Process Suite as a managed service, with expert management by EIM specialists. Process Suite has several advances including entity modelling, case management and analytics integration providing process intelligence. Contract Center provides a complete solution for all types of contracts including buy-side, sell-side and other legal agreements. More information on Process Cloud 16 Business Network 16: The evolution of information exchange, OpenText Business Network provides a cloud ecosystem of interconnected trading partners with hyper automation, pervasive integration, and deep visibility across extended business processes, enabling compliance and accelerated time to revenue. The largest B2B network in the world powers customers’ extended trading ecosystems—now with embedded supply chain analytics, mobility for anytime, anywhere access, and deeper support for the entire procure-to-pay processes. Key advances in this release include: Logistics Track and Trace Supply chain analytics Trading partner digitization Invoice compliance Enhanced EMEA data sovereignty Mobility More information on Business Network 16 Analytics Cloud 16: Providing embedded analytics for EIM applications and for custom content sources, fully managed by EIM experts in the OpenText Cloud. Big Data Analytics Cloud Edition is a complete advanced analytics managed service in the cloud. It includes advanced analytics software, maintenance, cloud management plus professional and learning services to accelerate Big Data initiatives. Analytics integration with EIM Suites allows customers of all types to take advantage of advanced and predictive analytics. More information on Analytics Cloud 16 For existing on-premises customers, it is time to consider upgrading to the OpenText Cloud. For new customers, now is the time to subscribe to our cloud offerings and realize the benefits of agility, flexibility and scalability in solving your business problems. Whatever application, solution or information flow your organization requires to meet your business need, we can help to manage your cloud, hybrid cloud or cloud-to-cloud implementation. Experience a better way to work!

Read More

Creating Interactive Dialog With Your Customers

interactive dialog

What if each customer felt that every communication with you was not only well managed, but a meaningful, interactive dialog? What if every employee engaging with your customers could generate communications that not only inform but engage? Imagine using your customer communications to turn documents into dialog, communications into conversations. Every touchpoint with your customer is an opportunity to engage in a meaningful and relevant exchange. In today’s digital market place, the customer is empowered like never before. As a result businesses need to exploit every opportunity to communicate as clearly and consistently as possible across every channel and medium; whether online or offline, on paper or electronically. Most companies have yet to exploit the potential for driving additional business through customer-facing communications. These communications, the data that feeds them, and the exchanges between a customer and a company are critical assets for strengthening relationships and fueling sales. Tailoring each customer’s correspondence with personally relevant information, informing and engaging customers with every communication, deepens the relationship. The ability to work more personally with customers, even in regular mass-distributed communications such as bills, invoices, statements, notifications etc., is a strong competitive edge. Acquiring new customers can cost five times more than satisfying and retaining current customers, and a two percent increase in customer retention has the same effect on profits as cutting costs by ten percent. Yet research has shown that 68 percent of customers who break away from a relationship with a company and go elsewhere do so because they feel unknown and unwanted. This alone justifies efforts to connect more personally at every touchpoint of the customer’s journey and to create easy, frictionless, ways for customers to initiate and manage their own contact. Smarter Communications Improve Revenue and Streamline Costs: Enable business managers to drive business: Direct, hands-on connections to customer communications remove the lag time between seeing a business opportunity or necessity and acting on it. Business managers create and manage marketing messages and campaigns and the rules that deliver them to the right customer at the right time. Match the message to the customer: Whether it’s welcome packs, order confirmations, delivery notices, invoices, or statements, personalized documents build customer loyalty. Even at high volumes and processing speeds, personalizing every document, including cross/up-sell offers or other notices can be tuned to each customer. Let the customer control the conversation: Through simple self-service, customers can specify their preferred channels; print, fax, email, mobile, web, and other electronic channels. This variety of choice empowers customers and also gives you multiple channels for new services or business development initiatives. Interactive content presentment: Rich media, dynamic charts and graphs on communications not only provide better information, they create dialogues between supplier and client. Each touchpoint brings you closer to your customer, providing valuable insight and a better customer experience. Find out more about how you can use OpenText™ Communications Center to establish a modern communication processing environment in your enterprise. Using data from your existing business systems (without requiring any changes to those systems) to dynamically generate the communications you use to run your business and correspond with your customers, partners, suppliers, and employees.

Read More